MagicJack review: rip off 86

Unable to return product within 30 day return period. Product is unsatisfoctory.

They sent me defective Majic Jack and I sent it back, of course they say "We didn't get it" but after enough proof then the extra charges were said to be extended warranty which I never buy on any item because that is a load of crap. They are saying we will take care of asap and yeah after 95.00. Never do it again.

Did not work well. Little practical help from Customer Service. Difficult to find return info. Beware of what you are getting into.

Magic Jack is a scam. The product doesn't work and the customer service is no better. They say that you can return the product if you are not satisfied and they will pay to send it back no questions asked. No true nothing they say is true. I have sent mine back which I had to pay for. I hope i get back the charge that they but on my card. Stay away from Magic Jack.

colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
FRAUD

Complaint Rating:
FRAUD

Complaint Rating:
colonsmartcleasner Complaints - froud
Review all colonsmartcleasner complaints
colonsmartcleasner
Posted: 2008-08-24 by Mark Keyworth [send email]
froud

Complaint Rating:
I to was a dumy. i was on a survey, took the trial offer and got scamed. there were no phone numbers on the offer but i thought there would be with the trial shippment.NOT, only a web sight. when i went to bring it up, all that would come up was a picture of the bottle of colonsmartcleasner, when i clicked on the bottle it would take me to another sight. i tried several times the same thing kept happening. So there i found a phone number so i called it. they kept saying they had nothing to do with colonsmartcleasner.needless to say i was very angry.then i thought well when it comes in i would just put on it return to sender and wait for a refund. well it never happend... my bank said they couldnt do anything for thirty days from the day i sent it back. so i waited filled the dispute and waited four days for the results.. well then i get the results from my bank... NOT HAPPY my bank sends me some copys off the internet from colonsmart stating there is only one way you can receive a refund.you have to follow four steps. one of thoughs steps are they do not except Return to sender packages as a way for refund. what they dont say is that package i sent back is theirs now and you get nothing for $88.98.now it said nothing about ANY policys when i ordered the free samples.and when i got the free samples it had nothing of any policys either. so im out the money and the FAKE product(COLONSMARTCLEASNER). OH DID I MENTION YHE PRODUCT DID NOTHING... I TOOK THE SUPPOSEDLY FREE SAMPLES AND HAD NO REACTION ! if there is anyone out there that can help me get my money back.i would be very happy... oozman.com@live.com TO EVERYONE------ STAY AWAY FROM COLONSMARTCLEASNER ! THERE A RIPOFF !

1 minutes ago by Mark Keyworth [send email]
i forgot to mention the paperwork my bank got off the internet was dated july 10th 2008 REVISED. this was 2 mth. after i sent mine back. when i got my (FREE) sample.i couldnt get on their web site to cancel nor did they have a phone number... COLONSMARTCLEASNER IS A RIPOFF...

maybe you should post the return address that you did find if others have the same problem. I just ordered one, i am going see how it works. I trusted it becasue I know someone else who has one and it is working fine

yes i agree with the customer that tried the colon cleanser it is totally bogus and i returned a few mnts ago, still waiting for reimburtment.

I bought magic jack to test it out. I wouldn't give up my land line.
It's a major pain in the BUTT! The problem I have is no dial tone at times. I used better phone with a 3 foot cord and that helped for a while. The usb cord is always connected to the usb port to the computer. I discovered I have to shut down the program and restart it again to get the dial tone. This product has a long way to go to be reliable. On a rating 1-5 (1 poor & 5 very good) I would give it a 2. You will have to be a computer geek to get this tempormental thing to work! You might want to investigate skype instead; you will have to pay a few cents a minute pay as you go or go for a monthly subscription to call any land phone or cell phone in the U.S.

we purchased the majic jack it does not work at all can't return because they want give us an address.as hard as money is to come by this is total bullx ### and i want the address or youv mail my money back. ###

I too purchased Magic Jack only to be disappointed. It did work great for the first 30 days. After that, poor sound quality, dropped calls, calls that will not go through etc.

No, you can not reach a real person at ANY TIME! This is a LIE!

Having no way to contact them I am writing all of the TV Stations that advertised, and continue to advertise this product. It only works some of the time. I would be happy if it worked most of the time.

Please keep writing so others do not get sucked in.

I used the Magic Jack and it works fine...the return address is on the site along with the customer service number.

I plugged it in, it worked it is clear and an unbeleivable great deal. plus if you travel with a laptop you can always have access to your home or office phone, no microwaves like a cell phone. no cell cite disruption. you can hook a fax to it. this is a no brainer! great devise. only draw back, you have to be plugged into a computer that is on and connected to a high spead modem.
i love it

I use the jack since a year.
Beginning: wonderful.
Today: 11/2008 - a piece of ###!

Don’t buy.

Why?

The company is anonymous – ( yes the are online – but that’s it - ) with pictures of the management on the beach in FL laughing their ### of - since

A: you never get any support when needed.
Its a lie that you can reach them online !

B: Cox Company FOR SURE - and others will follow since they - are sending a nasty tone repeating every second over the line in a frequenzy only to be heard by your ear.

Majic jack it on its end soon!

They suck! I can't believe I even thought this would be any good. They must get a gov loan to trin new people for Tech support. They dont know what they are doing. I could never get registered to get connected. I am very upset. They wouldn't give me a refund b/c it was after thirty days but I was working with their tech support trying to get connected. I will tell everyone I know not to purchase this because this is a rip off. I hate to say this but we have been RIPPED OFF! I am going to report this toBBB. Also, if anyone know who we can contact to get these scums to give us our money back, Im ready. Pass this on to all your friends and relatives never to purchase this mess.

MAJICJACK HAS OVERCHARGED AND IS NOT FAIR. IT SEEMS THAT THEY DONT HAVE ANY LIVE CUSTOMER SERVICE ALSO. ACCORDING TO MY CONTRACT THEY WERE SUPPOSED TO CHARGE ONLY $40.00 FOR ONE YEAR SERVICE INCLUDING THE SHIPPING & HANDLING. BUT THEY CHARGE $66.85. I AM GOING AFTER THEM AND I WILL SUGGEST EVERY ONE TO BE CAREFULL. I GUESS DO NOT USE CREDIT CARD.

It worked OK for a few months. When I had a problem I spent over 6 Hours on the chat line with a So Called Tech. I even offered to purchase a new one as long as I could keep my same number. They kept giving the Run Around. I have recommened this product to some of my friends but now I have contacted them and told them all the Bull I have gone thru. I talked with 8 different So Called Techs and none of them could help. I would not even reccommend this item to my Mother In Law. It is a piece of crap.
Harold Smith
cell# [protected]
Lanark, Illinois

I have had my magic jack for two years now and have no problems with it. I have even ran the phone cord to my exitsting phone jacks, and disconected the nid and all my phones in the house work fine. the only time i have problems is when i am downloading high mb programs. and yes if you are using a dsl yes you are going to have problems. The device is plug and play it is a no brainer. also if you have alot of programs running in the back ground yes that big list of crap by your clock on the bottom right of your screen. Then duh you are going to have problems. and yes if you are reading this you are most likley one of the people that don't have a clue how to run your computer. The new america, want more for nothing. yes get off your but and change the channel once in a while or mabey read a book instead of watching the movie. What else do you want for 20 buck a year. your last cup of coffee almost cost that. And no in case you are wondering i don't work or know who works for them. But I am not paying 140 dollars a month for a phone. AT&T no thanks.

Igot a charge on my credit card for over $150. with no phone number to ask for information about, thing I ordered on that day was a majic jack from a TV info commercial. They never sent the product and I cannot get anyone by the TV phone number or the internet web page. I am really upset. What can I do?

Try as I may I keep getting error messages. The one time I did get through the audio was terrible.

I have a majic jack at home. I do not like it because people can not hear me on it. It sound as if I'm some where really far and there are also noise from the back ground. I use it because money is tight and I do not have another choice right now. the computer have to stay on all the time in order to get a phone call or make a call, which is not good for the electric bill. I do not like the quality of the phone and the customer service but I also do not like a phone billl every month even more.

I also ordered a Majic Jack and it did not come. I re-ordered one 2 months later, and got it, and was charged for both-plus I added a extra year service to it, and now I am prompted for my credit card # to charge me again, in order to register it to use it! I have already paid too much, and still cannot use it unless I give them my card # and of course, no phone # to call about this matter. I will not re-enter my card # and be charged 3 times for something I cannot even contact a customer representative about. This certainly is a RIP-OFF scheme for the majority of us complaining. This was a costly experience for me, on a retirement income. $46.90, then another 60 dollars plus, for extra year, plus another 19.95? WILL THE OWNER/INVENTOR PLEASE STEP UP TO THE PLATE AND ADDRESS THESE ISSUES? You are the one accountable!
THIS IS A SCAM AT IT'S FINEST, AND NOTHING BEING DONE ABOUT IT~

there should be some kind of loop hole in their tos that could be used for a class lawsuit

Got magic jack and could not be happier. Vonage see ya.. One time fee and 20 buck a year. It could not be easier. So happy I got one for my sis and shes getting it hooked up today.

Magic Jack They charged my account before I even received the equipment. They say it's a free trial but know I know different. Lucky I had the money in my account. Then when you chat with them they said 'it was because I used my debit card'. I am wondering how they know it's a debit card? Because it is a visa card. I wish I had come here first to look at the complaints. I will get refund when I get the MJ. Indianapolis Indiana

They billed me before I even recieved the equipment. It was supposed to be a free trial. When you chat with them they 'said it was because I used my debit card'. They can not reverse the charge. How can a company be so dishonest?
I will get involved with a class act suit. If they do not recieve my refund me. Or if they bill me again. I will never never do business online again. This does it for me.
Their is nothing free about the 'free trial'... The girl didn't seem to care when I told her I would report them. So I don't want to do business with them. I even tried to cancel the order and they wouldn't let me do it.

they chager me $46.90 on 12-26-08 was one time charge and they charge me $46.90 again on 01/23/09 call they phon is not working i have to chenge my credi card # i hop someone do somting about it

I have had my MagicJack of over a week now and i have not had one problem with it., For some of you maybe.
this is one thing to remember your computer hardware some Devices have conflts with chipsets due to onboard sound or single core CPU Or also could be your Internet Service. Stop Bashing MagicJack its not there falt your computer hardware has problems with there Product.

I orderd MagicJack and decided to return it before I even tried it.I was told I wouldn't be charged for 30 days.They charged my debit card within one week. And I never was reinbursed my 47.00. When I called the number they gave I couldn't talk to anyone. They only have a voice message for orders.I too wish I had read the complaints first. This Is a TOTAL RIP OFF! Don't be fooled by this false advertising! Their commercals
should not be allowed on tv.

all i can say is beware of those that say they have no problems with it. they are one of them in some way shape or form.

Do you remember this saying: "If it sounds too good to be true, it probably is" (too be good to be true)
Just because it was on TV doens't make it so. Same with politics. And "News"

I read the post - I know several people CURRENTLY USING IT. You phone bills were a minimum of $240 per year now its $40 to start plus $20/yr. The savings would allow you to purchase a dedicated compter to run it. If you work where's theres internet you could get rid of your expensive cell phone as well. Just because you all had bad experience please dont ruin it for the rest of us.

Hey Guys! the product is good. If you have a single core cpu then it would suck for you. New tech does not work with the old. Also be smart, when shopping on the net use a dedicated check card with a visa logo. Only put funds into that account that is actually charged by the company. In otherwards if they say that the cost for the product is $29.95, then you transfer $31.95 from your regular account to your dedicated check card account. If they decided to charge more the funds will not be there...Wake up guys this is the 21 st cen.

what's up? oofay.com is great! i can always call them on phone [protected] you can have a try. i understand how you feel. as it's your first time to place an order, the

confirmation process is necessary. it happened to me as well . but later i got all

of my 5000g from oofay.com. and from then on, i become the repeated customer of

oofay since they can always complete most of my orders in time without comfirmation

process any more. althought sometimes because of the shortage or something like

things happened, delay of gold delivery is unavoidable, i still choose oofay.com, enjoying their remarkable service.

and that's why i suggest www.oofay.com

i have ordered wow gold in oofay.com and they are really fast, i got my gold in 10min, maybe next time, you can try it!

This is scary, I was charged 93.60 and 46.90. The guy told me I would get someone to help me in the connection. Now that I got the majic jack, I discovered there is no way to contact the company. No invoice or number was sent. I am stuck with a worthless majic jack. I am 77 years of age and I should have known better. My e-mail address is: nadinejacobs2004@kyahoo.com If anyone out there knows how to work this thing can you please e=mail me? I would really appreciate it. Also if anyone has an 800 number . thank you all.

I bought the Majic jack to replace my phone as their advertising states. Intoxicated with the thought of all the money I would save, I plunked my $39.99 down. What I got was a daily pain. Pick up the phone and there would be no no no dial tone. Hang it up momentarily and you might or might get one and be able to make a call. More often than not the device had to be unplugged momentarily (usb connection in back of the computer making it a real pain to do) and then let it go through the reboot process. While it is rebooting itself the words 'one minute of patience for a lifetime of savings...' well it was stealing time from me minute by minute everyday! Thankfully there wasn't an emergency call to be made.

my majicjack was a gift and i love it i can cut it off or on when i want especially when there are bill collectors calling your phone. I LOVE THE MAJICJACK TEIKA

I want to cancel my order fr a magic Jack due to much cost at this time.

I was dissatisfied with Magicjack, as the sound quality was terrible, until I connected a land phone to it instead of my cordless.
Now it works fine.(with my computer)