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MagicJack

MagicJack review: rip off 86

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Author of the review
7:15 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Majic Jack is a rip off. Same as other complaints. However, it jacked up my internet access altogether. It dragged the log on time significantly and they charged my cc 70.80 not the 39.95 and now my credit card company wants proof. Well isn't that convenient, nothing in writing, and no packing slip in the box. No where to return for refund no response from them at all. This is the biggest rip off ever. no more on line or tv offers for me.

86 comments
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Robert Hach
US
Feb 22, 2009 7:14 pm EST

all i want to know is why you want more money after you were paid two year`s in advance.

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giligan
US
Mar 05, 2009 11:54 am EST

hey to those unhappy people about this majic jack, shut up! it works for me though sometimes when the internet signal is low, a bit of distotion but thats normal.; just like a cel phone suddenly it has drop calls. Im really happy with my majic jack. I traveled around the world and it allows me to call wherever I am back to US for free. You have to buy it from Radio Shack so you can return it if you are not satified. Do not buy it online. I have this product for a year and am sure within few months use I got back all the money I spend for a free phone service. Really it works for me.

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j.Henderson
Pilot Knob, US
Mar 22, 2009 4:54 pm EDT

They didn't wait 30 days to deduct my payment.
Not only does it not work, they won't refund advance payment for unused additional year I paid for. The
technical support team promised twice I would receive it but I didn't. There's no business contact
phone nor is there a street address for this company.
The attorney General should prosecute them for fraud .

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Wanda M.
Collinsville, US
Apr 01, 2009 9:25 am EDT

I also was ripped off my the colon cleanser "free sample" offer and ended up having to pay almost $90 on my credit card. My credit union told me I would have to have a police report to get it removed. They are sharp...but not good business people. At that price per "free sample" they are making a fortune for such and we are really "getting a cleanse" just not the one we thought.

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Linda
Phoenix, US
Apr 12, 2009 12:01 pm EDT

When I got it, I was charged the correct amount. And there is a live chat with a rep available on the website. Where you can get answers instantly

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MCShadow
Estero, US
Apr 26, 2009 11:08 pm EDT

I totally agree with you ! I have a friend that has this service not only does it not work...he has NO address to send it to.

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cory
harrison, US
Apr 28, 2009 1:45 pm EDT

Most complaints are fake and made from competitors and live chatted with a associate there!

Rizza: Hello, how may I help you?

cory: hello

cory: i bought majic jack but

cory: i looked it up and there is tons of people saying its a fraud

cory: like here Majic Jack — rip off

cory: is that true?

Rizza: Hi there Cory.

Rizza: It's not true Cory.

Rizza: That is one the did of our competitors. They ant us to be down because as of this moment our expansion is too big.

cory: do you have phone support?

Rizza: I do apologize but we only have chat support as of the moment.

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Howard Mess jr.
El Paso, US
May 04, 2009 2:29 pm EDT

CATUCH vIRUS NO SERVICE NO FILES

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NollTech
Calexico, US
May 21, 2009 2:44 pm EDT

I love the MajicJack device. I bought mine from Radio Shack for $39.99 with the first year service included in that price, a $19.95 value. I have a standalone computer that I use for a web server and I installed the MajicJack with no problems. I loved that I could get a local area code number. I hooked up my fax machine and tried to send a fax and I got a connection error. I notice that my web server was doing an update, so I stopped the update and tried faxing again and it worked fine. It worked so well I went back to Radio Shack and bought the Uniden five unit cordless phone set (43-266) and plugged it into the MajicJack. I put a phone in my office, one in the family room and the other two in the bedrooms. It works great as long as my web server is not doing something strenuously over the internet.

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n rahim
Houstn, US
May 23, 2009 1:57 pm EDT

Majic jack does not renew my service [protected]

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n rahim
Houstn, US
May 23, 2009 2:02 pm EDT

I am trying to pay my rewable fee it is not taking .it says it got my order Id 2663222ORA-06512 it is not working .Please help me

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jackoff
Seminole, US
May 24, 2009 11:13 am EDT

Majic Jackoffs

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newerapestcontrol
Yugoslavia
Jun 26, 2009 3:26 pm EDT

Got mine at wal-mart as a gift (how convenient and nice of my boys for fathers day) So far I am very happy with Majic Jack. I use it for my business and it works great for our needs. I am also happy to say that it beats VIOP Providers (we know who some are) hands down. My customers say the quality is fantastic compared to my vocalocity.com days. Having a pc that is cut out for the job really makes a difference, with plenty of ram and minimum applications and services running in the background. This works great and has some good features as well. I actually feel great! I feel I am finally getting something for what I am paying and these days thats a rarity! Thanks Majic Jack

p.s I do not work for majic jack nor its partners. Just a wise consumer!

Happy :)

New Era Pest Control
Miami Florida

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Joe A. Puig
US
Jul 12, 2009 11:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have had nothing but problems with my magic jack. Does any body test there stuff like this jack before they get greedy for there money? No its all about the money first then the problems start to pop up! Don't waste your money people, won't work on all P/C'S good luck with it if you try it you will need it!

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TomZNaper
aurora, US
Jul 22, 2009 1:33 pm EDT

Hi, I have been using a MagicJack for just over a year. It works. What else can I say? I work from home quite often, so I use it to join conference calls or make business calls for free. In fact, I just took them up on the 5 yrs for $60 offer. I would not try to use it as a land line replacement, but I cut my land line features to the bare minimum. The land line is basically 911 insurance.

I believe the key to success with MagicJack is use a semi-dedicated PC to drive it. I plugged into an old desktop it is rarely used. It has enough powder to drive the MJ, but not much more. I had a friend that tried to use a MJ on a very low powered laptop, that was her only PC. It never really worked out. She had dial tone that others mentioned. If you have an old PC that you don't mind dedicating to a MJ, go for it.

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kevin morrow
Youngstown, US
Jul 31, 2009 11:41 pm EDT

ipluged it in anr it sa WARNING YOU MUST PLUG INTO USB PORT
as if thats not where i put it .i to think it is a scam of some sort.

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sdmokk4
Houston, US
Aug 06, 2009 10:46 am EDT

Majic jack has been a Lifesafer. Never EVER any problems .. and when I needed someone when I first got it to walk me thru the set up to acquire my new number. Tech support walk me thru it step by step . never missing a beat. I absolute it .. I use it for my personal and all my businesses plus I use it to be able to fax out thru my computer, when I couldn 't before. so Majic Jack has open this door for me when I couldn't .. All I can say to those who are having computer problems is you need to buy a updated computer and throw out your dino computer. I travel extensively all over the US and go into some foregn countries and still no problems. ROCK ON Majic Jack.. Sure wish I could by stock in the company.

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latinlover09
Seattle, US
Sep 08, 2009 3:35 pm EDT

wow lol complaing on this "MAJICJACK" like it one it the comments.below..if you want to buy this item go to the walgreens store and get it there...and then buy some CHECK Card with the logo VISA or MC and deposit some money there...around $40 or $35 and then give this # to the company and if then want to charge you more for this wont be much money there...so DON"T give your CREDIT CARD # or DEBIT CARD # ! be smart!.open your ejes guys... GOOD LUCK !hahahaha WAKE UP!...

"GOOD COMMENTS"
when shopping on the net use a dedicated check card with a visa logo. Only put funds into that account that is actually charged by the company. In otherwards if they say that the cost for the product is $29.95, then you transfer $31.95 from your regular account to your dedicated check card account. If they decided to charge more the funds will not be there...Wake up guys this is the 21 st cen.

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Graywolf48
US
Sep 26, 2009 4:38 pm EDT

Bought the Majic Jack about a little over 3 months ago. It worked adequately for the first couple of months. It frequently dropped calls, sound quality was fair. During any conversation that lasted more than a few minutes, you'd be disconnected, but I hear the same complaints about all VOIP services costing more than this device. Just a few days ago, the device quit working all together. The only way to contact the company for assistance is via "chat", to someone in India or Uzbekistan, I'm sure. I wasted over an hour, with four different technicians, repeating the same steps over and over again to no avail. They just didn't seem to understand that the blue light would not stay on and the computer stopped recognizing the device because it malfunctioned. No one would authorize a replacement, which is probably just as well since S&H to send it back and get a replacement is about $7 each way.

Save your money, this device is cheap plastic junk, doesn't work very well and probably won't last very long. Even the manufacturer doesn't use it because there is no way to contact them by phone, only by chat room. That should have been a red flag right there. Majic Jack is a rip off.

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hypersniper
miami, US
Sep 26, 2009 5:24 pm EDT

I had this problem once, one i plugged in the majic jack directly to the usb port on the computer windows wouldnt recognize it even though it did before. So after hours to figuring out what went wrong and trying to explain to a customer service via chat I decided to connect it to a little usb hub I have plugged in on the back of the computer and vola! it worked. I think its probably low voltage on the usb ports, I dunno. Try and see if that works for you.

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murt41
Cave Spring, US
Oct 07, 2009 10:37 am EDT

I bought this and for awhile it was good, but then i had a problem, poor customer service made it a nightmare to resolve(which by the way it was not)they wanted to recharge me for a replacement of the mj wich i already payed for.for people on a fixed income this is seemed to be a great way to have a home phone.look out if there is something wrong with it.

taxman
taxman
Denver, US
Oct 07, 2009 10:42 am EDT

I have a magic jack it works great maybe your computers firewall was the cause, Sorry to hear about it

Best of luck .. Guess that is the way it goes when your a cheap skate ! LOL

SPG Consultants
SPG Consultants
MTL, CA
Oct 07, 2009 12:09 pm EDT

Thanks for the info ! sorry you had to take a Hit !

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compling cry baby
US
Oct 29, 2009 2:44 pm EDT

###ing cry baby

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cynnomynn2205
Huntsville, US
Dec 24, 2009 11:47 am EST

I am so glad that I've read these complaints before purchasing this product Magicjack! I knew it sounded to good to be true and so it is! I see some ppl who have no complaints and says their product is working just fine. I can't help but wonder why is it that majority of the ppl that purchase this product have complaints and bad experiences and the few, I can count on one hand, has none! Thanks to all the comments but I have made the decision not to purchase and will pass on these complaints I've read. Thanks to everyone!

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hanker
US
Dec 26, 2009 10:02 am EST

However, i`m not a skeptical but believe the things i have read here... because there ARE bad reviews ABOUT MAGIC JACK, i have found out what i wanted to know.
2 main things:
#1, , , they obviously do not notify you of the "recommended minimum system requirements"...as computer games manufacturers do clearly on the outside of the box.
#2, , , people HAVE had probs with customer service, there was easily someone there to take their orders AND their MONEY then when the time came, an exact opposite performance was experienced by these people.. NUF READ, , NUF SAID...
was thinking about doing it, i got ripped of by a google scam for over a hundred bucks, didnt listen to the warnings by those who tried it, im listening now!

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Phoenic Designs
Dallas, US
Jan 09, 2010 5:46 am EST

On thier website, majic jack puts in writing the assurance that the ability to transfer an existing phone number will happen sometime in 2009. Based on that promise, I purchased the product, I even was able to make personal contact for one on one support when the product was purches in late 2008. It is now 2010. No ability to trnasfer an existing phone number, the promise was not kept, and the only means of contact is by live chat. When I pressed the issue, the chat was terminated. All the operator would write was "we are working on it". When I asked for a contact phone number, the chat was terminated.

STAY AWAY FROM THIS COMPANY. They provide no means for resolution of product conflicts. THIS IS BAD BUSINESS.

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trend100
IL
Jan 10, 2010 11:27 am EST

check the following link

http://www.laptopexpert.co.il

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Rex B. Thacher
Homosassa, US
Jan 20, 2010 9:03 am EST

Drop calls, thats all I get with MJ, i'm on my 3rd MJ at there request, and alot of tecks who cant do a thing about it, its time this peice of junk be taken off the market, what a rip-off market so more the people out here wont get ripped off. Instead of calling it a MJ, it should be called a rip off, I got your money, sorry about your luck.

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jjjjjjjjjjjj
Lansing, US
Feb 13, 2010 2:51 am EST

If you buy this product, go to a company like Walgreens, Walmart and get it from them. If you don't like it take it back to them. Don't deal with MajicJack, deal with the kind of companies in your town. I got one from Walgreens and I really didn't like this item at all and just took it back to them and got my money back. You have 30 days to get a refund from Walgreens.

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F Oglesby
US
Mar 08, 2010 8:00 am EST

Biggest problem I have is leaving my computer on all the time for it to work like your land line. Seperate computer is really the answer, I just have not reconfigured my stuff at home. Your VM (which you cannot remove) can be accesseed from another computer but totally screws you FAX answering if you still use a FAX on your line. Biggest problem I have is that it takes forever to load when you turn on your computer. It also tends to drop any call put on hold. Pretty irratating when in a queue. Once on it does work as advertised with a wired or wireless phone. I have had no issues with billing either. One bill at 90 days for $43 something for the first year. My internet is provided by COMCAST which is very reliable.

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garry_hewitt
CA
Jul 16, 2010 3:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They are nothing but a bunch of thieves

THESILVERPRINCE
THESILVERPRINCE
Dumfries, US
Aug 20, 2010 9:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

IS IT TRUE MAJIC JACK HAS AND DOES SELL ALL INFORMATION TO BIG BUSSINESS.
I FINE ALL MY INFORMATION GOS AWAY EVERY NOW AND THEN

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ibrahim haba
JO
Aug 29, 2010 1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my majicjack all the time gives me this message(error deploying majicjack.dll
access denied or file in use. it can be used by other application or system.) please help me to resolve this ?

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norajean malone
Port Richey, US
Sep 26, 2010 9:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

yes hello I purchased magic jack for my home phone and was unaware that the program Zorin instead of windows [ pro ; would not allow me to use magic jack on it . Tbis was very disturbing to me because not only am i a single parent and have to leave my kids and have to go to work and have no line of communication for my teenagers .Please the store which I purchased said I cant have my money back !he said that their is nothing that they can do .is there any thing comparable and wok on zorin I really need this land line and need your assist also I did not see any were on the paperwork that the only progran would be window s for this program to work please help! thank you Nora Malone.Is there any thing I can do? is there any thing that would have a zorrin pro gram to support this current computer status, . thanks so much worried about leving them today sorry for your inconvenience sincerly nora jean malune

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norajean malone
Port Richey, US
Sep 27, 2010 4:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

is there any product compairable? to majic jack that may run on zorrin thanks nora

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Baby Toad
US
Apr 28, 2011 7:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've been calling MJ since last July (2010) because after renewing my subscription for 5 years, every time I tried to call on it, I got nothing but a busy signal of just 3 beeps...then nothing! When I contacted them online time & again, I was told to be patient but by March of this year (2011) my patience ran out! They did finally tell me to send it back & they would refund just $20 BUT I PAID THEM $50! Our phone companies in Nebraska found a way to block M J...at least that's what I think! I CANNOT BELIEVE THIS COMPANY IS ALLOWED TO CONTINUE SELLING THEIR MAGIC JACKS! THEY SHOULD BE IN JAIL FOR FRAUD!

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Precious Princess
Las Vegas, US
May 04, 2011 9:04 pm EDT

I want the phone calls to stop to my phone from Majic Jack

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Walton Stohs
Belton, US
Aug 31, 2011 9:39 pm EDT

$10 charge appeared on my credit card without any explanation
as to what it was for. My contract called for a flat amount for
the year. What gives?

Walt

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Heywood Jablowme
Atlanta, US
Sep 02, 2011 12:45 am EDT

They did it just to piss you off. And...hey guess what...it worked.

  1. MagicJack Contacts

  2. MagicJack phone numbers
    +1 (800) 624-4252
    +1 (800) 624-4252
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    Customer Care
    +1 (844) 866-2442
    +1 (844) 866-2442
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    Billing Inquires - Within the US or Canada
    +1 (561) 594-9925
    +1 (561) 594-9925
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    Billing Inquires - Outside the US or Canada
    More phone numbers
  3. MagicJack emails
  4. MagicJack address
    PO Box 6785, West Palm Beach, Florida, 33405-6785, United States
  5. MagicJack social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
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