MaidProvider.ph review: Maidprovider.Ph newborn yaya scam 30

In defense of MaidProvider.ph:

We confirm the meeting between your Mr. Sherwin Castillo and our Atty. xxx last 1 September 2014 regarding the posts of Mr. xxx in the Facebook page of MAIDPROVIDER.PH CORPORATION (“MAIDPROVIDER”) as well as on the website COMPLAINTSBOARD.PH., and the possible legal recourse MAIDPROVIDER may take against Mr. xxx

Mr. xxx entitled his posts as MAIDPROVIDER NEWBORN YAYA SCAM, and alleged therein that the readers of the posts should beware of MAIDPROVIDER as an agency that provides “yayas for newborn babies”. Mr. xxx further alleged that MAIDPROVIDER pretends to have qualified “yayas for newborn babies” when, in reality, MAIDPROVIDER will give you any person such as a cook, caregiver, maid or office worker for as long as MAIDPROVIDER gets the agency fee of Phpxxx

Based on our research, MAIDPROVIDER may file a criminal complaint for violation of Section 4(c)(4) of Republic Act No. 10175, otherwise known as the Cybercrime Prevention Act of 2012. Section 4(c)(4) of Republic Act No. 10175 pertains to the crime of libel committed through a computer system which may be filed before the City Prosecutor of Pasay City.

The crime of libel, on the other hand, is defined under Section 353 of Act 315, otherwise known as the Revised Penal Code as an imputation of a crime, or a vice, or a defect, real or imaginary, or any act, omission, condition, status or circumstance tending to cause the dishonor, discredit, or contempt of a natural or juridical person.

The posts of Mr. xxx in the Facebook page of MAIDPROVIDER as well as on the website COMPLAINTSBOARD.PH tend to discredit the business of MAIDPROVIDER as a provider of qualified house helpers, drivers, cooks and yayas. Hence, a Criminal Complaint for Libel as defined under Republic Act No. 10175 may be filed against Mr. xxx.

...

This was his experience and there is freedom of speech. This is not libel; libel is when there is malice but the one making the complaint had reason for his writing this. You as a maid agency should even be apologetic for these circumstances. What horrors! You would even dare to sue a client that you gave bad treatment. To add, the 9thousand agency fee I think is s joke - are you hiring only expats? Because even when asking for replacements - no agency is ever sure of providing a quality helper asap. There is always a period of 1 month or more wait (based on my experience of 5 years yaya hiring).

I was going to get maid provider but after doing research am glad that this showed up because if this is all true (and by far I am not going to get maids from here).

Because of the good marketing presentation of maidprovider.ph, I actually considered utilizing them to hire a kasambahay. Good thing I did some research and I am absolutely thankful to the one who wrote "Maidprovider.Ph newborn yaya scam" and others like him who posted their experiences; I will not consider maidprovider.ph again. And I agree with the comment of HappyDove - there is no libel in the article, it was posted with good intention to warn others; shame on maidprovider.ph for threatening criminal action - you only managed to put yourself in a worse light.

I was considering MaidProvider.ph -- in fact I called them, but they were closed and was going to call again in the morning.

But after doing a bit more research and now reading MaidProvider's response here to this complaint and them disgustingly threatening libel charges against the poster I am steering far clear away from them. And you should too!

The Cybercrime Prevention Act of 2012 is a disgrace to free speech and human rights and to see a company actually threaten to invoke it over a negative review proves exactly that.

Any company that would abuse power in this way should be avoided. ESPECIALLY if it's a company that's sending people to live in your home.

You have the right to say what you think about something. Even if someone does not agree with your opinion, you are allowed to share it. Libel (or defamation) is an untrue public statement that is damaging to a person’s or business’s reputation. The important word here is “untrue” -- If you lie about something that happened, and it causes harm to someone else, you may be liable. You can… tell the truth and share your opinion. You can’t… tell lies or break the law.

The irony is, people don't expect all the reviews to be positive. Things happen, some customers are unreasonable. We get that. If 90% are positive, the product is probably pretty good, and vice versa.

BUT IF A COMPANY THREATENS NEGATIVE REVIEWERS, THEN I DON'T CARE IF THE REVIEWS ARE 99% POSITIVE. I'M NOT BUYING FROM A COMPANY THAT BEGRUDGES UNHAPPY CUSTOMERS THE RIGHT TO VENT.

I have a story to expose these people (I should have researched them before contracting them). I am just too tired right now as its late at night. Posting a full bad review soon.

Maidprovider is a good agency

I hope I read this post before I tried to get a yaya from maidprovider.ph - I also had the same bad, tiring, drainful experience

we have tried a couple of these agencies but maidprovider.ph is the most unprofessional, rude and most difficult to deal with. be very careful and try to research more before contacting them.

maidprovider.ph is a business.. i'm sure no guarantee of getting a good maid. they dont care what client's needs and no support from them as soon as they collect the agency fee. Do not believe in false advertisement.

Do not rely on maidprovider. Ph. . Its their business to collect agency fee and no guarantee of getting qualified maid. Do not believe in their advertisement.

I myself was victimized by this agency. Don't deal with maidprovider.ph and expect good workers.

Be aware and please try to do more research if you are looking for maid, or yaya. I did mistake by choosing this agency. I regret and this is definitely a nightmare as well as scam. Their webiste looks quiet impressive that's why I decided to give them a call and why not try. My mistake is I didn't do further research with this! So I gave them a call and the person I was talking to was really nice and accommodating and answered all my questions andso in just 1 click they deliver the all around maid/yaya. I paid 10, 200 for the replacement fee inculded the delivery fee. I interviewed the maid and I hired her. She only lasted for about 3 weeks, she was not good at all so many reasons that I didn't like her so I decided to tell to the agency that I want a replacement! She was chismosa and doesn't really know how to do even a simple cleaning. It was a nightmare with her and I actually wished that our life would have been less stress if there is no maid but then yeah you have so many things that you have to do rather than cleaning right? Anyway so I requested a replacement, nobody wants to talk to me and answer my call, I have been calling for 1 week and different person answering my calls and they said they are going to call me back and NO ONE CALLS ME BACK! So I started to be really pissed off and yes it took 3 weeks for them to actually figured it out that I need replacement. I had to go to their agency to choose a my replacement. In their website you are really going to expect high standard of maids considering the agency fee that they wanted you to pay. I went t the their office and choose the one I like, apparently I didn't like any but then they still gave me a maid that told me to do a trial for 1 week while they are waiting for another batch of maids coming that week and if I don't like the one they are going to give they will replace it. I had to pay 850.00 php for her requirements. Yes another payment! And so I got the maid and yes she was another nightmare after 2 weeks. I called them back and wanted a replacement and they said my contract is already expired and so they wont be able to give me a replacement. Such a hassle. This gave me a real lesson. Now I am getting a maid from the province which is recommended by a friend. Please don't become a victim of this scam agency!

Definitely a scam!

Never get maid to this agency, they are only nice when you are getting a new maid but for replacement they are tiring, pain in the ###, and very unprofessional. This is absolutely a scam. I paid total of 11, 100. This agency should stop their business!

I was also victimized by this agency out of desperation. I think we should petition and file for a complaint on this company since their goal is to get money from families that are in straitened circumstances. We are aware and agreed to pay a large amount, provided they will deliver what is expected and what they perceive to be. It's useless to just rant online. Maidprovider.ph will just continue to prey on people like us who are really in need of a helper and just swindle. Shame on you and all of your staff maidprovider. Hope this won't happened to your loved ones.

I'm now facing issues with this agency. Last August, my and my partner elicit their services and was able to get a maid from them. However, my nightmare started when our maid simply left in the premise of taking a day-off taking with her a handful of our belongings.

Items that were identified missing includes - clothing, new underwear garments, 2 pairs of swarovski earrings, mango shades and iphone earphones - estimated value of stolen goods more or less PHP 8, 000
Outstanding cash advance of PHP 2, 000
Broke a newly brought stand fan (she knock it over) worth PHP 1, 700
Total amount of theft and damages - PHP 11, 700

Here's a detailed event log :
Oct. 24, 2015
- The maid that was deployed to us Michelle Dela Cruz left the house in the premise of taking a day-off yet she did not return

Oct. 25, 2015
- Tried calling Michelle's mobile phone but not answering
- Called Maidsource office and the guard/security personnel told me that there's no office on Sundays
- Sent SMS to Maidsource mobile and was told that my issue would be addressed by Monday.

Oct. 26, 2015
- Did not receive call from Maidsource and I was the one who called you to report the incident
- Was told that Maidsource would provide replacement and I would have to wait for possible candidate replacement
- Called Maidsource almost daily to follow-up on the candidate but no candidate was available at the moment since they are still finishing some requirements

Oct. 30, 2015
- Maidsouce provide 2 possible candidate but both profiles indicates that the replacement is expecting to be a "yaya" but we declined the candidate and requested for re-fund instead. Was told by our "account manager" that our re-fund request will be escalated to his boss "Greg"

Oct. 31, 2015
- Called Maidsource again for the re-fund "Greg" told me that in order to get a re-fund it still needs to be raised to Maidsource management for approval (the notion I got from this is that, you can't re-fund right away and I will have to wait for days/weeks before getting the re-fund)
- I relayed the issue of mismatch candidate to "Greg" and got his commitment that he will personally handle my account and do a pre-screening on the candidates to ensure that specific maid requirements are met so that I can give Maidsource another chance to redeem themselves and provide a good candidate
- Greg promised to call me on Nov. 2 for candidate

Nov. 2, 2015
- Again, Maidsource did not call me and I was the one that called to follow-up for the candidate replacement

Nov. 3, 2015
- Candidate profile was sent and phone interview was made
- Candidate is hesitant to take the job since its not in accordance to her expected salary even after explaining our going rate and benefits

After a week, I still don't have a replacement and notice how I was the one doing follow-ups instead of Maidsource being a more pro-active service provider. I wish I did a more diligent research about this horrendous agency. I'm still waiting for their replacement.

My name is Candy of the MaidProvider.ph Team.
We feel sorry for what happened to you. We at MaidProvider Team are committed to help clients with their concerns. We solve tens of customer issues everyday and no client should be left treated the way you were. Please give me a call and I will personally attend to your concern. Our number is [protected]. Look for me, Candy.
For the rest of our clients, our Customer Care Representatives are standing by to resolve your concerns. Call us at [protected].

To miss mary lim and Zel Montano, you are complaining about MaidSource.ph. We are MaidProvider.ph. Thank you

please help, I also hired one of their housemaid last October 27, 2015... but after only two weeks the maid we got have some serious attitude problem. I dont wanna collaborate further on this story as I may sound redundant, in other words same old story about housemaid lame excuses and demands just to have a clear exit. Right now, i been waiting for more than two weeks to get my replacement. I just called the number they give for their customer service but then the phone is always off. I paid almost Php11, 000 fee to MAIDPROVIDERph, I didnt get what i paid for and gave nothing but headache and i felt that I was totally ripped off. If only i research further, if only i came to see this website earlier i would have not give this agency a chance. I do hope this will stop... wishing that i can get my money back.

We are a diplomatic family in Manila and decided to use this company because we don't have contacts in the province etc. Shame that I didn't read the posts here before using this company. I paid them 20, 000 pesos for 2 helpers: 1 cook and 1 yaya. Their sales person (Mary) was professional, and gave me a reassuring feel about the company. And yes, the website is fancy too -- which in retrospect is a lousy way to judge a company. The yaya turned out well and we still have her, but it turns out that when she applied for a job with them they took her passport and then promptly lost it -- and now they refuse to reimburse her for the expense of a replacement. We were planning to take her with us overseas, so she is terribly disappointed. The cook was terrible -- the company had not checked her background and her resume were all lies -- so we sent her back. They couldn't find a replacement, and per the policy on their website we asked for a refund after 50 days. I must have called a hundred times the last few weeks calls while they keep asking for me to call back when this one agent -- Kat -- who perennially unavailable. Today, Isabella -- who says she is a manager -- just flat out refused to refund the money. Says I should talk to my lawyers -- which I will. It's an appalling business model.

we had the same experience with maidprovider.ph we have spoken with a lot of their people: christine, amanda & kat as well as amanda's assistant, tess. initially, amanda was so accommodating and enthusiastic in recommending cook, all around maid, nanny and driver. when there has been an issue with the people she sent, amanda has become conveniently sick, therefore out of the office. kat, on the other hand took the hit and attended to our concern. she tried to accommodate our request but she would answer back instead of being apologetic and do whatever she could. when she has sent the replacement for driver & cook, both had lame excuses a couple of weeks after being deployed. when we called back, she is no longer available then christine came into picture. we didnt want to speak with her and insisted on speaking with either amanda or kat. as expected, they were both unavailable. i tried calling their landphone and lo & behold, kat answered the phone and when we asked for amanda (we didn't tell who we were), she then came on the phone with her very enthusiastic voice. as paying client, we would only want the value of our hard-earned money. their agency fee of 12k is too much but we agreed to pay it because we thought this company was the best in the business. or so we thought. we have been asking for replacements several times but we heard nothing from them. it is totally bad for the business to have complaining customers who have not been treated fairly and nicely. i hope you just get your karma soon.

This agency is the worst. The cook they deployed to me was lazier than a turtle. Always extending Her day off even if she was only new. We let her go after two months and we were asking for replacement but the people there are not minding me at all. Do not be fooled by their website.

This is really bad. I can understand if the maids are unqualified, refunds are lousy, and all that.

But suing libel to someone who is expressing their discontent? Why not just address the issue and apologize? That is not cybercrime, that is just expressing frustration.

The libel case really turned me off. I was also attracted by the shiny website. Good thing we have these complaints boards.

WARNING: AS OF 2017, MAID PROVIDER PH AGENCY WILL NOT FUFILL IT'S CONTRACTUAL OBLIGATIONS DESPITE MANY ATTEMPTS TO CRY OUT FOR HELP.

RECOMMEND TO STEER CLEAR FROM THIS AGENCY. SCAM. DANGEROUS. KEEP AWAY FROM YOUR HOME AND FAMILY.

I am Sr. Professional Fil-am expat living in Ortigas.

On Thursday May 18, I was referred to MaidProvider.Ph and my secretary worked out all the details. I did my homework and read the reviews and even had a licensed psychometrician evaluate all the candidates. We picked one a Ms. Elvie. She arrived at our door step within hours. I checked all her documents and everything was legitimate and in order. She negotiated a rate of about 8K per month to which I was happy to pay for on top of the agency fee. An agent came to my home and explained the contract and the guarantee.

My living situation was a small 50Sq/m condo in Ortigas with one small dog. I had another house helper who stayed with me and was transitioning out. I provided reasonable and objective measurements of performance and was very Kind to Elvie, even advancing her money one her day of her arrival. I also did my best to train Elvie and the maid who was leaving me, said she trained her very well too. I even set the ground work for expectations very clearly and she agreed to them all.

After about 2 and half weeks of her arrival, on 3 June, Elvie was given her negotiated day off and then suddenly on 4 June I couldn't reach Elvie and began to worry. I wondered if she got lost on her way home. I sent her load to her Globe prepaid and texted and called for hours. Finally on 5 June, Elvie replied to say she wanted to never return to which I kept asking her for the reason and if she could state that she wanted to resign formally in writing, as a means to protect me from any labor violations.

Then after the fiasco, I noticed items were missing in my home and then Elvie had some one threaten me over SMS that they were the police saying they would come to my house and barge down my door to get things Elvie allegedly left in the house. I knew it was a [censored] scam and at this point, texted the maid agency and called them several times but to no avail. I didn't bother the police since our condo building has guards and I know my rights well within the law before police come knocking on our doors (warrants, etc.)

As far as the agency goes, as I write this, they have gone past the 50 days due date as obliged in their contract and I have wasted money. The only recourse now per my lawyer is to go after them in small claims court which is a complete waste of time so I better write all over the internet and make sure Maidprovider.ph get's NASTY and negative reviews and no one wishes to do business with them.

In hindsight, I might suspect Elvie was a professional liar and part of a scheme with the agency that her placement was a serious attempt to scam me out of money, as even a PRC licensed Psychometrican with a BS In psychology was taken aback after learning she took off without giving notice or reason - despite interviewing Elvie over video chat and giving scenario based questions that had really good answers.

My review would again be to AVOID MAIDPROVIDER.PH. They are happy to intake new inquiries but will not answer for their obligations.

WARNING: AS OF 2017, MAID PROVIDER PH AGENCY WILL NOT FUFILL IT'S CONTRACTUAL OBLIGATIONS.

RECOMMEND TO STEER CLEAR FROM THIS AGENCY. SCAM. DANGEROUS. KEEP AWAY FROM YOUR HOME AND FAMILY.

On Thursday May 18, I was referred to MaidProvider.Ph and my secretary worked out all the details. I did my homework and read the reviews and even had a licensed psychometrician evaluate all the candidates. We picked one a Ms. Elvie. She arrived at our door step within hours. I checked all her documents and everything was legitimate and in order. She negotiated a rate of about 8K per month to which I was happy to pay for on top of the agency fee. An agent came to my home and explained the contract and the guarantee.

My living situation was a small 50Sq/m condo in Ortigas with one small dog. I had another house helper who stayed with me and was transitioning out. I provided reasonable and objective measurements of performance and was very Kind to Elvie, even advancing her money one her day of her arrival. I also did my best to train Elvie and the maid who was leaving me, said she trained her very well too. I even set the ground work for expectations very clearly and she agreed to them all.

After about 2 and half weeks of her arrival, on 3 June, Elvie was given her negotiated day off and then suddenly on 4 June I couldn't reach Elvie and began to worry. I wondered if she got lost on her way home. I sent her load to her Globe prepaid and texted and called for hours. Finally on 5 June, Elvie replied to say she wanted to never return to which I kept asking her for the reason and if she could state that she wanted to resign formally in writing, as a means to protect me from any labor violations.

Then after the fiasco, I noticed items were missing in my home and then Elvie had some one threaten me over SMS that they were the police saying they would come to my house and barge down my door to get things Elvie allegedly left in the house. I knew it was a [censored] scam and at this point, texted the maid agency and called them several times but to no avail. I didn't bother the police since our condo building has guards and I know my rights well within the law before police come knocking on our doors (warrants, etc.)

As far as the agency goes, as I write this, they have gone past the 50 days due date as obliged in their contract and I have wasted money. The only recourse now per my lawyer is to go after them in small claims court which is a complete waste of time so I better write all over the internet and make sure Maidprovider.ph get's NASTY and negative reviews and no one wishes to do business with them.

In hindsight, I might suspect Elvie was a professional liar and part of a scheme with the agency that her placement was a serious attempt to scam me out of money, as even a PRC licensed Psychometrican with a BS In psychology was taken aback after learning she took off without giving notice or reason - despite interviewing Elvie over video chat and giving scenario based questions that had really good answers.

My review would again be to AVOID MAIDPROVIDER.PH. They are happy to intake new inquiries but will not answer for their obligations.

MaidProvider.Ph is unreliable. Said agency did not fulfil their contractual obligation to replace the Kasambahay in January 2017 despite my follow throughs made via letter, Viber and SMS. The last Kasambahay that they provided us had health, qualification and attitude issues. When I called up last June 5, 2017 to follow up the long overdue request, the Customer Service on-duty explained that: "They are under new management." I told him: that is beside the point! This is a commitment of your agency to your client, hence it should be fulfilled regardless of the reason. The Customer Service Officer promised to provide a profile of candidates but we did not receive any feedback until end of July. On August 12, 2017, we sent a message via SMS following up our request again. Ms. Shirley replied saying: "Maidprovider.ph is under new management and we are now trying to locate your account to address your concern properly."
We are really disappointed and dismayed with the way they are handling pending clients' requests. They are disorganised and inefficient!
We used the same mobile no. from the outset and our info did not change so why did she ask for our details again. That day, I could not answer her call because I was in a meeting. With this bad experience, I suggest not to ever try to get kasambahays from this agency.

ERROR: Fulfill

Am planning to get a Kasambahay today and was considering this agency based on their website representation. Most of us will agree that getting somebody to work is a hit or miss affair, thus we do need to do due diligence to increase success rate. The agency does part of this via basic screening and documentation but I think there still remain a big change of failure as they too rely on the representation made by applicants. The maid replacement and refund policy are recourse agency offer to resolve the case.

However, I got really turned off by the libel case that the agency is considering filing against one of their client who posted his personal experience. The agency shoud be apologetic instead and readers will surely understand. Libel should not prosper also if it is factual and not intented to bismirch ones reputation.

Anyway, I better go back to the old method of referrals by kasambahay of friends though this is not fool proof either.

We tried 6 Maid Agencies in the Philippines. ALL resulted in a short-term helper and the worst ones had outright liars and scary personalities living under the same roof. Maid Agencies make money in only 1 way and that is by signing new contracts. Only the very desperate still go to them in the Philippines, even if you know you run the risk of having a very dubious person living with you.

This maid agency doesn't defend itself with good service but with threats of libel law suits against its clients!