Scrubbi
Reviews and Complaints

This fraud company named as SCRUBBI is the fake and Fu***** fraud company, these stupid idiot illiterate dumb people hire people as open contractor for cleaning mess in houses around GTA area for 25$ per hour and never fu*king pays off on time there Bi-Weekly never came on time and always have to email again and again and still never got money untill 27 days from u worked for 1st shift of week, and now this all m writting cz i haven't got paid for shifts done in august and today is 31-oct 2023, almost 3months complete. and still waiting for those $106.59 which were never payed.

so i will say never ever get trapped with this [censored]ty company and those who are already got trapped with these as*ho*** just find a better job somewhere else to get paid on time.

#[censored]scrubbi

better this Friadent company shuts down permanently and people working with them in HR,ADMIN,ETC gets a summon to pay heavy amount to Ontario government.

I have worked for this company. The CEO of this company does not pay his cleaners. He uses us and then not reply to calls or emails. Then hires more people and doesn't pay them. I would recommend hiring a company or a private person that cares about you and /or their cleaners. Also this company will sign a contract with their customers and has a no refund policy. So you as the customer you will not get any of your money back. Think about hiring them to clean your home and remember they do not pay and will take your money. You will get nothing in return or poor cleaning jobs

I cannot remember how this business got my contact information but I can say that I have zero interest in a service of this kind. For the last 8 years I still occasionally get an email (spam) about the existence of the service. I unsubscribe every single time. Without fail the emails keep coming, because the business apparently keeps my contact info around and will decide to ignore my unsub request and start sending them again. If that wasn't enough. I now get text messages on my phone from them too. This is not okay. I will NEVER use your service, even if I have a need of a service of this kind. You have lost me as a customer without ever having had me. And I am at the point of frustration now that I will go out of my way to down vote this business online. Are you listening, Scrubbi? STOP sending me spam. STOP texting my phone. DELETE my contact info entirely. This is not a valid way to advertise a business.

If you contact them directly, they will claim there is an problem with their web server and cannot honor unsubscribe requests. But their server has been broken for the last 8 years? They are lying. They are obviously lying. If they will lie about this then you are a fool to trust their services.

I was pretty let down after the initial 3 go-rounds of cleaning my new home in Edmonton didn't meet my standards, so I hit up Scrubbi for some expert help. They charged me quite a bit, considering the importance and urgency of the situation, but professed their willingness to send an experienced cleaner named Joe (though her real name turned out to be Jen) who knew exactly how to tackle the construction dust that plagued my abode.

As it stands, I'm still peeved as heck, because the person they did send to my doorstep had only been cleaning for 2 weeks prior to our encounter, had zero idea of how to operate a wet vac, and only made worse the mess that she was there to tidy. While I'm still waiting on a manager to reach out to me sometime in the next 3 days (which, sidenote, seems like a super long time—and if I have to wait any longer, my construction dust is gonna transform into a castle), they mentioned that there's nothing they can do to refund my moolah.

I ain't one to mince words—if you take someone's hard-earned cash, you better deliver on the goods. As it stands, Scrubbi straight-up filched dough from me. They need to hit me back, like, ASAP.

So, I thought I'd share my experience with Scrubbi. I hired them for an 8-week cleaning service. I gotta say, the cleaning was alright, just not consistent. What really grinded my gears though, was when they charged me $718.68 from my Amex card without even asking me! Like, what the heck! I made it clear from the beginning that I did not want to continue their service. And if that wasn't bad enough, when I contacted them about it, they just dismissed my request for a refund. I mean, come on! It's my money!

I even talked to Amex about it, and they only managed to put a temporary hold on the payment. In the end, Amex gave them the money back because Scrubbi apparently has a policy of making automated withdrawals from their clients' accounts. Like, how was I supposed to know that? I sure didn't read all the fine print in their terms and agreement! And to make it even worse, they said it was for my "convenience."

Honestly, I felt like they stole my money. Is this how they treat their customers? It's just not right. I wouldn't recommend them to anyone, especially if you don't want to risk losing money you didn't even authorize them to take.

This company, Scrubbi, is not one that I would recommend, especially if you're looking for a reliable move-out cleaning service. Although they advertise a premium move-out clean, it's not as it seems. Unfortunately, you'll end up paying a premium price for services that are not all included, despite being advertised as such. They should live up to the expectations that they set on their website, especially since it's supposed to be a set price that eliminates any worries. But instead, you'll find yourself worrying more about what's not included in the service.

During my experience with Scrubbi, I paid over $500 for the premium move-out clean, but was met with disappointment when the stove and fridge were not touched. This is just one of many problems that I faced, and as a result, the buyers are now threatening to sue. When I contacted Scrubbi to ask for assistance, they didn't seem to care at all. It's almost as if they expected me to be stressed enough that I wouldn't notice the things that they missed and cut corners.

I was hoping that they would be willing to fix the mess that they left behind, or at the very least offer me a partial refund, but that was not the case. They simply pointed out their tricks and showed a complete lack of empathy. It's incredibly frustrating to pay so much money for something that's supposed to eliminate stress and instead, end up feeling even more stressed.

If I had to choose again, I would simply do the work myself. It's far better than being "taken to the cleaners" by Scrubbi. So my recommendation is to stay away from this company and find a cleaning service that values its customers and delivers on the promises that it makes.

I decided to try out Scrubbi for my cleaning needs, and boy oh boy, was I NOT impressed. Let me give you the lowdown on my experience. So, I paid a whooping $600 for their services, thinking that my house would be in tip-top shape when they were done. However, that was far from the case.

On the top floor, none of the windows were cleaned, the bathrooms were still dirty, the floors were untouched, and the walls were un-wiped. Even though I was promised that the walls would be washed! How frustrating is that?

The main floor was an utter mess too. The counters were not touched, only the lower cabinets were cleaned, the top cabinets were left dirty, the floors were cleaned but sloppily done, and the closets were not swept or mopped, and of course, the walls weren’t washed here either.

And to top it all off, the basement was COMPLETELY ignored. Yup, they didn’t touch it AT ALL!

When I finally got around to complaining about their shoddy work, I was met with their “24-hour policy,” which basically meant that they would rectify the situation within 24 hours. But, because of various reasons, I wasn’t able to accommodate this policy. So, they casually offered me a $194 refund, shrugged their shoulders, and washed their hands off the problem. Honestly, a refund was the least they could do considering the SERVICE WASN’T even completed!

So, take it from me, stay away from Scrubbi. I would opt for another cleaning service if I were you. Trust me when I say that going with Scrubbi will only lead to disappointment and anger. Save yourself the hassle and find a better company for your cleaning needs.

I wanna share my thoughts on Scrubbi (scrubbie.com). Well, this cleaning service is really impressive! Actually, I have been using different cleaning companies for almost 10 years, but for the past 4 years, I've been sticking with Scrubbi. And I can say with confidence that they always deliver excellent cleaning experience.

Of course, there were times when they made last minute changes that made me a bit uneasy, but they always confirm with me before making any changes. It really helps me a lot, especially that my schedule is always up in the air. I tend to reschedule or cancel a lot since I'm always away. But you know, every time these last-minute changes occur, their team never made me feel bad about it. That's really important to me because I get anxiety. They have always been friendly and accommodating. I appreciate that so much.

Now, let's talk about the quality of their cleaning. I have seen several cleaners over the years, and I just have to say that Christine was the best. Although every new person who came in did a fantastic job, hands down. However, there were times when they have missed a spot or two. But when I called to complain, Scrubbi just sent another person to finish the job and make sure everything was tidied up to my satisfaction.

Overall, I have to say that Scrubbi has always been helpful to me. I have a lot of things that take up my time, and it's just great to have a reliable cleaning company that you can trust. Thanks, Scrubbi!

The service may be great. I havent had them yet. I am commenting only on the price.
I was quoted 30.00 an hr. Okay, then I was quoted 165 for just the bottom floor. ( a backsplit). I explained that I only use the kichen. I dont even use the bathroom.
I told him I thought it was high, but, I would try it out. I have emails quoting
The price of 165.
Not once did he say Plus the sales tax. I have NEVER been quoted a cleaning price without including the sales tax. I gave him my credit card and again asked him what the total was. His response: 330.00.
When I got the confirmation email, I was shocked that sales tax was added. By the way, I had to commit to 2 months. ( I wonder why).
When I sent an email questioning the sales tax, he turned it back on me and said its against the law not to pay sales tax. I accused him of pleading ignorance and that he knew what I was referring to.
I then asked him via email if he belonged to the better business bureau. I have not had a response yet.
I am a disabled senior citizen so vulnerable people be aware.
I do have some proof, but, It is probably a he said, she said and I lose.

We had a really bad experience with Scrubbi when we hired them for a deep cleaning of our empty condo before showings. We shelled out a hefty $400 for the job and had high hopes for a sparkling clean place. Unfortunately, it wasn't to be.

On the day of the scheduled cleaning, the cleaner arrived promptly, but the results were far from satisfactory. The carpets were still dirty and littered with bits of paper. There were also several areas left untouched like the top of the fridge, the oven, and the blinds. The tub had even been cleaned, but it was left with visible streaks from the bleach.

We were absolutely disappointed, especially since we had trusted the company. We demanded a refund, but we were informed that they didn't provide them. Instead, they offered to send another cleaner to fix the problem, but it was too late since we had showings coming up shortly.

As sellers, we had to take matters into our own hands and spend three hours cleaning the condo ourselves. It was a waste of time, money and most importantly, our nerves.

We found the service quality of Scrubbi to be really poor and completely unacceptable for the price they charged. We strongly discourage anyone from using their services. We would advise that Scrubbi management take a good look at quality assurance and staff training to ensure that their customers receive the level of service they are expecting.

Overall, it was a terrible experience and we wouldn't recommend their services to anyone. In fact, we advise that you look elsewhere and save yourself the stress and hassle of having to deal with this kind of poorly delivered service.

I wanted my house to be spotless for the Thanksgiving weekend, so I decided to try out Scrubbi cleaning services after having negative experiences with three different cleaners in the past. However, to my great disappointment, I was once again let down by a cleaning service provider.

I am not sure if they train their staff properly or not, but each time I have hired them, my house has not been cleaned to my satisfaction. I have sent photographs of the areas that were not cleaned well, and yet, during the remedial visit, the cleaner managed to soak my wood floors while still leaving some of them dirty. On their most recent visit, the cleaner did not even attempt to clean my kitchen or appliances, and several floors remained dirty. Even dusting had not been done, and to top it all off, the main floor bathroom was not cleaned.

I cannot believe that such a large house, with all hardwood/tile floors, three bedrooms, three bathrooms, and a large kitchen, could be cleaned in just over two hours. As someone who has cleaned a home before, I know for sure that this is an impossible task. When I called to speak to a manager and negotiate what should be expected from a cleaning service, I was told that they were unavailable to speak to me.

Finally, I requested that the cleaner return to my house as my guests were soon going to arrive for the Thanksgiving weekend. However, it turned out that there were no cleaners available for the weekend. I am so disappointed and frustrated that once again, my trust was misplaced in a cleaning service provider. I highly doubt I will be booking Scrubbi cleaning services again.

We were in a spot of bother when it came to cleaning our house for sale and we decided to hire Scrubbi for a Deep Clean. We were asked to pay $350.00 upfront for their services and we also asked them to clean our fridge thoroughly. We were under the impression that only one cleaner would come to carry out the task of deep cleaning and fridge cleaning. Our house, which is approximately 2100 sq. ft. had three bedrooms, one full bathroom, two half-bathrooms, and a powder room. Besides these, our house had a kitchen, family room, dining room, and living room. Recently painted, the walls and baseboards didn't need cleaning. The young lady cleaner arrived and seemed worried about completing a deep clean in the allotted time of four hours and asked for an additional hour of cleaning. Finally, after five hours she had to leave as she had another appointment lined up for her. As a result, a substantial amount of work was left incomplete. Scrubbi has promised to send someone to complete the job in four days, but that would mean a great inconvenience for us.

We certainly feel that Scrubbi has not done a satisfactory job, especially as a proper deep cleaning of a 2100 sq. ft. house would take more than four or five hours. It is unfortunate that our cleaner was paid less than $20/hour by Scrubbi, but it is perplexing that Scrubbi was counting on making almost $90/hour and expected our cleaner to finish the job in such a short time. Additionally, the cleaner is expected to buy their own cleaning supplies and also pay for their own transportation. We were shocked to learn that Scrubbi performs minimal screening of their cleaners and they are not bonded or insured.

In retrospect, we regret not having done more research on Scrubbi before signing up. It was a mistake, and we would caution others not to make the same mistake. We have no plans to use Scrubbi's services in the future.

This cleaning company, Scrubbi, was definitely not up to par during our contract. I was surprised to see that they are not a typical cleaning service provider, but rather a communications company. One major issue that caught my attention was their hiring process. They hire their cleaning staff as independent contractors who are not paid gas money and not even provided cleaning supplies. Instead, the cleaners are expected to provide their own cleaning supplies out of pocket.

Furthermore, for the first time ever, I was asked to provide a vacuum, mop, and broom to avoid "cross-contamination." I found it odd that the company would not provide these basic cleaning tools. Inconsistency between one cleaner and another was mind-boggling. One cleaner would excel while another would not even know where to begin.

Shockingly, the cleaners are not given any training. They were simply required to pass a cheap background check and given a one-size-fits-all checklist to follow. This leaves a lot of room for error and inconsistency. The worst part is that if the cleaner breaks anything at the client's home, the cleaner has to pay for it all.

The cleaners also work long shifts alone, over eight hours. To make matters worse, the pay is not even enough to cover basic expenses such as transportation and cleaning supplies. The unfortunate thing is that if anything gets stolen from the home, there is no protection for the client. The best the company will do is to credit the amount onto the account.

I highly recommend reading the terms and conditions before accepting a booking as there are many issues that could arise. Furthermore, I suggest not paying upfront for a year as they have been known to cancel bookings last minute. Quality is just not up to par with this cleaning service.

Overall, I was very disappointed with the level of service Scrubbi provided, and I would not recommend it to anyone.

I had an appointment booked this morning for the cleaning service and no one showed up. I have been trying to call the company multiple times without any response from them.

They have charged me for the full year and now I still have unfinished appointments pending to be completed.

I would like Scrubbi to refund for the charges that I have already paid.

So I heard some rumors about Scrubbi and thought I would check them out for myself. Well, let me tell you that the experience was not so pleasant. First of all, the cleaners they sent were not up to the task. I mean, I'm all for giving people a chance, but come on! They did a pretty lousy job and left my place looking like a hot mess. But it's not just the quality of the cleaning that was the issue. Customer service was so incompetent that it made me want to tear my hair out. They don't care about anything as long as they get your money. And once they do, good luck getting them to address any issues you may have. Honestly, I would never, ever recommend Scrubbi to anyone. Stay far away from them if you value your time and sanity.

So, I used Scrubbi (scrubbi.com) recently and let me tell you, it was not a good experience. The cleaning job was pretty bad and I wouldn't use their services again. But that's not the worst part, the customer service was even worse. The representative I talked to was so condescending and rude, I couldn't believe it.

But let's focus on the actual cleaning. I specifically requested that they wash the dishes in my sink and put them in the empty dishwasher. But when I came back, the sink was still overflowing with dishes and my dishwasher was still empty. And to top it all off, they went through my dirty laundry bin, folded it without even asking and left my clean clothes in a big pile on my bed. Like, what?!

I was really disappointed with the service I received and I wouldn't recommend Scrubbi to anyone. It's weird to think that they would do such a poor job, and then go through my things without permission. I wish I had had a better experience with them, but unfortunately, it just wasn't the case.

Yo, lemme tell ya something about Scrubbi. I used to work for them and let me tell you, it was a straight up nightmare. I did some work for them but never got paid for it. I tried calling them up to sort it out but they straight up ghosted me for three whole months. Yeah, you heard that right. Three freaking months. And like, it's not like I was suspicious or anything, but that's definitely shady af.

Anyway, don't even think about hiring these guys. They treat their employees like they're freaking slaves or something. It's not cool, man. They sent me an email saying that they paid me, but like, ain't no deposit ever came through. So like, what the heck?

Honestly, I wouldn't even trust these guys with cleaning my toilet, much less paying me for work I actually did. So yeah, just stay the heck away from Scrubbi. You'll thank me later.

Honestly, using Scrubbi was a huge disappointment for me. The first time I hired them, the cleaning job was just not up to par. I had to go back and do a lot of touch-ups myself. Another time, they were supposed to be there at 8am, but the cleaner showed up 40 minutes late. I had to leave for work, so obviously that was a huge inconvenience. But today, oh boy, was the cherry on top of this bad experience sundae. The cleaner came over and just asked to use my shovel to clear off his car. That's it! Then he just left! What kind of service is that? Needless to say, I will not be hiring Scrubbi again.

I gotta say, Scrubbi is just not good. Sometimes they'll send ya someone who knows what they're doin', but other times it's like they pulled someone off the street. And if somethin' goes wrong? Forget about it. They don't wanna hear it. I had an issue with the money part of things and they won't budge on it 'cause of their no-refunds policy. Like, come on now, who does that? It's lookin' like I might have to get a lawyer involved, which is the last thing anybody wants to do.

Scrubby is a cleaning company that I wouldn't recommend to anyone. The lady who came to clean my place was totally rude and spent only 2 hours cleaning my washroom. I had to ask her to leave without finishing the job. It's very expensive service, they charged me $240 for incomplete work. To make matters worse, she left without saying anything even though I was in the room. If you want to use this company, I highly suggest that you think twice. There are many other companies out there that are much better than them when it comes to providing good cleaning service.

I had a really bad experience with Scrubbi (scrubbi.com) and I want to share it with everyone. I paid them more than 1000 dollars for four cleanings, but the maid they sent was lazy and didn't want to work. She made up some kind of excuse about weed smell and left in the middle of the cleaning.

After that, the manager called me and told me that they wouldn't be coming back to my house and that they wouldn't be returning my money. Can you believe that? They took such a large amount of money from me and then refused to give me a refund or finish the job! This company is a joke and I would strongly advise against using them.

I was really disappointed with the service I received from Scrubbi. It was a huge letdown and left a bad taste in my mouth. I'm just glad I found out about their terrible customer service before I trusted them to clean my house again.

I gotta say, I was not impressed with Scrubbi. I booked them for a moveout clean, and I had some high expectations since they seemed to be rated pretty well online. But boy, was I let down.

First of all, the girl who showed up was clearly not ready for the job. She was young and inexperienced, which I understand isn't her fault, poor thing. But she was also two hours late - no apologies, nothing. I was already pretty irritated by the time she got there, but I tried to keep my cool.

Unfortunately, the girl didn't really seem to know what she was doing. She definitely was not trained very well. I had to constantly supervise her and point out spots that she had missed. I thought maybe she was just having an off day, but honestly, I'm not so sure.

The worst part is that because she was so late and so slow, we barely got anything done before the moveout inspection. I ended up having to pay for a whole new clean, which was a huge pain in the butt. And, of course, my damage deposit was docked, which was not cool.

Overall, I wouldn't really recommend Scrubbi. It seems like the company doesn't really care about their employees or their customers. They demand that you provide all your own equipment, which is annoying. Plus, the girl they sent was completely unreliable. To be fair, maybe this was just a one-off experience, but I don't really want to take the chance again.

Being the mother of two teenage boys, it's not easy to keep the house clean all the time. I tried using Scrubbi as they seemed to be offering services at a reasonable price, but unfortunately, I wasn't satisfied with their cleaning services most of the time. Honestly, I can't imagine how they are making any money. I was quite disappointed with their cleaning services and had to clean the house again after the cleaners were done. I had no other option but to call their customer service a few times. On one occasion, a special ring of mine went missing, and even though I informed the management, there was no consideration given to me. While I appreciate their staff, my missing ring is still a concern for me.
However, after all that, I don't think that Scrubbi is a good service provider to invite into my home. That being said, I had already paid for three months worth of cleaning services up front, but I still chose to cancel my subscription. Trust is essential when someone comes into your home to clean, and Scrubbi seems to be lacking when it comes to that. I don't think I will be using their services anytime soon, and the feeling of not being able to trust someone in my home is quite unsettling.

I gotta be straight up honest with you guys, I was pretty disappointed with the cleaning job that Scrubbi did for me. I mean, I came home from a long day and was expecting to see a sparkling clean house. But nope, not even close folks! The cleaner barely did anything! The only thing they cleaned were the windows, and even those weren't even done well! The tracks were still gross, and the window casings were just downright filthy! I mean come on Scrubbi, it's not that hard to do a proper cleaning job!

And it didn't stop there either, the floors hadn't even been swept, and the counters still had a layer of dust and dirt on them! I could even see some sticky spots that hadn't been touched. Like seriously, what did I pay for? Plus, on top of all that, I had to pay for a bunch of extra services that weren't even done!

But here's the real kicker folks, when I reached out to Scrubbi to try to get things sorted out, they wouldn't even help me out! I mean, what kind of customer service is that? And their guarantee was just plain useless! Don't even bother using them, and definitely don't pay in advance! Trust me folks, you're better off finding a different cleaning service to take care of your home.