Maisie Maven
Reviews and Complaints

I ordered a flat iron from them 2 months ago. I received a product in almost 45 days. When i turned it on it never started and I wrote an email to customer service and Deborah lady asked me to send videos of the product which I did. They replied back saying we cant play your videos so send again and I did again. But ever since they stopped replying. I am sending them email everyday but I dont hear back anything from them. The straightner i ordered from them was for $100 CAN . The product doesnt have any label or any brand name. These people are so fake. Somebody please help me in getting my money back.

OCT 30, 2017

I order this product back in early September. I received it on October 26, 2017. This product is poorly made and not worth the price. It came with no instructions on how to use the flat irons (82583) order #. The box is very flimsy & there was no return label.
I tried to send the product back to sender several times and no luck.My next move is getting in contact with pay-pal to complain & request a full refund.

Dear Sirs,
I have let Pay pal know, I have emailed you 3 times and the next step is fraud department from Papal.

I purchased 2 hair straighteners one has holes and the other one doe not, but steam comes out and can burn me physically. I have sent back and only want it exchanged for one with holes. I did not even receive the items until November because of the hurricanes. So I have contacted you in time, I have saved the emails. Please just send me one with holes and we will be fines, otherwise I want a full refund. Name is Pam and Robert May, 1106 Oakridge Manor Drive Brandon, Florida 33511 USA. Phone [protected]. Paid through papal [protected]@icloud.com. God Bless, ROBERT AND PAM MAY= other email [protected]@live.com

I purchased the "professional" flat iron. It took 2 months to get here because it was sent from China, which I did not know it was from there. Its a cheap knock off and it doesn't work. There was no clear instructions with it and once you do figure it out, you find that its crap. It says it works with all hair types but it clearly doesn't work on any. I am working on getting my money back but of course they want me to pay to send it back to China, but its not worth all of that. It cost too much money to send anything to China.

I ordered the flat iron stated that it was a professional reapro .It has not been received as of yet .I ordered it two months ago. They stated it was in the mail. I cannot get the email it has dropped of my email logged for some reason. I will have to contact my credit card company. Poor service. I do not understand why it takes so long and there is poor communication.

It took almost 2 months to get to me and when it did, it is a no name knock off, the Box says "Professional Straightener" the iron says nothing. It came with water already in the steam container and with the heating plates missing. I can't get anyone to return my emails and I don't have an address to return the item. I'm going to lodge a complain about this company to Pay Pal and also to the BBB ASAP before anyone else gets dooped!

I ordered #224 concealer online & didn't know if it went through or not so i think i ordered it again. someone is always home so someone stealing my mail is not possible. I looked on my bank statement & was charged for 2 but only received one. One went through on Sept 12, 2017 & the other went through Sept18. I would please like a refund for the one i did not receive. Thank You

I order these 3 things it took almost 2 months before getting it I just got it yesterday and I tried contacting customer service support for a full refund and to return this items. It is not as describe or appears to look online everything look cheap and flimsy not nothing as the picture so now they're ignoring me letting the seven days go as they said there's no return after that. I don't mind paying for the return shipment for these piece of crap. My bra is no where near my size. These companies appearing on Facebook to rip people off and everything they're selling is from China, I hate that it doesn't tell you these things until after you pay for it to then know it's from China, all China sizes seems to not be a normal size as a U.S.A. sizes that I use, you can't know until you get it. But all I want is my refund. they can keep it. I will never pay the price i paid for this if i did only see it first before buying. It looks cheap and not worth my money.

Orderedthe Reopro Salon Professional steam hair Straightener V2 from Maisie Maven. Described with photos of excellent results with this flat iron. What was delivered was a DYS Styler by Deyusheng. Which is obviously a cheap Chinese knock off brand. Received the item 45 days after ordering it. Tried to use it and it does not steam or heat at all. No instructions included that work . Want a full refund. Want to return item but have no address to return it. Will call PayPal for my refund because this is a SCAM.

Hi bought these straighteners in good faith on the fourth time of using them they sparked and blew a fuse ! i have e-mailed them and they want a video of this happening?!Stupid is being mild of how I describe this company They refuse to send me a returns address and if I did return I would doubt that I would get a refund So I would yet again be out of pocket with postage Any ideas of what I can do please ?I paid by credit card,

I ordered this straightener well over 2 months ago and have not received it yet. I sent an email earlier today, but have not heard back. Now that I see all of the reviews about the performance of this product, it doesn't sound like this is a quality product. At this point, I am very skeptical. I just want a refund! I cannot locate my client number...

I'm not happy with steam strainer . The steam straighter does not straighten my hair . I would like a refund please . Phone number [protected] email [protected]@hotmail.com. I would like a full refund. The straightener did not work on my hair at all. I have been leaving emails and no one has returned my call or email . Don't even have a contact phone .

LW880632725CN TRACKING NUMBER

Was shipped to me Edith Turner when i received the pruduct the Plug Type is not correct for use in the USA.So therefore i can not use it.Please send me the address so i can return this pruduct for a refund please.This pruduct was sent to the wrong geographic location this is the USA.The power plug does not work in the USA.

Thank You,
Edith Turner

7787 White Oak Road
Christiana, Pa 17509

I wish to make a complaint and return your product for a refund. When I finally received my straighteners I was bitterly disappointed in their performance. The hot plates heated up but the steam facility is non existent. Even after the plates being on and in use for 30 minutes, did not straighten my hair as well as my regular straighteners do. I found after 45 minutes of use there was a vague puff of steam once or twice no matter how I held them. I am so completely disapointed and let down by this product having trusted them alone to go to a convention in brighton, instead of sleek straight hair I got a partially frizzy mess which completely ruined my look. 

I want my money back please.

Gemma monks.

I ordered this product at the end of July 2017, the money came out of my bank account within days after the order was placed. I have not received this product and based on all of the poor reviews I no longer want it, therefore, I'm requesting a refund. Pleas contact me at [protected] asap to discuss my next steps on getting my refund.

Thank you,
Mary Lynda Black

I received product. Water was in container. It will not heat up. Just flashes and doesn't work. Extremely dissatisfied. I waited three weeks for this item. It very much appears that this is a used faulty product. It appears that this is a fraudulent product. I would like to try the product if it truly works, if not I want my money back. This does not look good for your company.

Sept. 25 2017
I buy two steam flat iron on sept. 25 by phone and internet. The cost for two steam flat Iron was 159.90. At this moment I am not receiver any of two steam flat iron . I am not have the phone number of this company.
My name: Luz E. Velazquez
Ship address : 1817 Monteburg Dr. Orlando Fl 32825
Phone: [protected]

My credit card paid those all ready.

I ordered a flat iron from this company Maisie Maven and never received the flat irons. They don't provide a business number. I sent $79.99 plus shipping and there is an additional $2.50 taken out of my bank account. This company need to be shut down and refund my money. The reason I ordered it because it was on Facebook.

My name is Latonya Gist
Address...16856 School Street
South Holland, IL. 60473

Please send my money back of $79.99 plus shipping and tax.
cc: BBB

I purchased a flat iron with stream it’s useless it doesnt work turn it on and it blinks and that’s it, it also looked used and water was left in the container I don’t want another one the one you sent wasn’t even the one in the video my order number is 80771. You need to return my money asap 79.95. Also do you have a phone number that I can call you on i’v looked on line all day looking for one. Funny I guess if you don’t post a number it should be a clue.

I purchase your steam straightener a month ago. It finally came in after several weeks. However, the straightener seems to be used and does not steam at all. It pulls on my hair and is not high quality. The directions do not match the product that was shipped to me. I have emailed several times without a response. I'm about the call the BB complaint number if someone does not get in contact with me immediately.