Malaysia Airlines
Reviews and Complaints

Dear sir,

I traveled on mh0172 from kl to delhi on the 06/6/2018 on economy class. I arrived at 12 noon at new delhi airport but one of luggage with tag no mh 816320 was missing. I was told that my luggage would be available by monday or tuesday but that did not happen. I was then told on the 10/6/2018 that my luggage was with vendor with reference no 26649 it will be delivered by evening or next day. But no delivery happens. Vendor mobile no [protected] was switch off. Landline [protected] people were giving same answer again and again. Now its almost a week and no delivery till date.

I find this most unsatisfactory. The delay has caused me inconvenience as I have my kids and mine clothes, documents and most important medicines which are not available in india. I got them courier from new zealand. You people donot worry abt person health condition. It may be life threatening to any one. I am requesting the people on call to deliver it urgently as it has medicine but all in vain. The attitude is pretty poor if malaysia airlines just delivers your luggage when they choose to do so at their leisure if they mishandled your luggage. No compensation is offered for the inconvenience as well. You would expect the airline to pay the taxi fares to deliver the luggage and give priority to any urgency.
Await your reply. I travel on mas most of the time but not in future.
Regards,
Divya

ou guys have worst customer service experienced in Auckland and callcentre. no proper information is given call waiting for 45mints, no one on check in counter, lost flight. customer care says I have to there before 4hours of my flight, change in prices after booking just had a very poor service. my first and last with MALAYSIA AIRLINES please dot waste your money on this crap.

We had a flight from Hong Kong to Chennai, India on 14th July which was cancelled. We were reallocated another flight which had an overnight layover in Kuala Lumpur from 12am to 9:35am. We were promised we will be provided accommodation in Kuala Lumpur and were asked to approach the transfer desks. But when we reached airport the transfer desks were closed and said it won't be reopened till 6am. We contacted the customer care but they just asked us to wait and after further calls they started disconnecting our call. It is great inconvenience to us in terms of time as well as we lost a lot of money as we had to reschedule our entire plan and meetings. But there is no helpful response from the airlines instead they started ignoring. We consider this seriously as in case of such situations airlines has to provide the required accomodation. We want a full reimbursement else we will be proceeding with legal action as it caused a lot of inconvenience and physical as well as mental stress

My family and I (total 8 persons) have bought connecting flight Penang-KLIA-Perth on 15 Aug 2018.

We have received flight cancellation notices today(14/7/2018) which our original flight MH1140 was cancelled and changed to MH1148. With this change, I only have about 20 minutes transit time for my flight to Perth (MH 127) which this is in high risk whereas we or our baggage will miss the connecting flight. With this, I have called Mas careline and request to change my flight. With only one choice, we are asked to change to flight MH 1143 at 9.55am. By this change, my family who come along with 2 elders and 2 young kids have to wait for about 9 hours for our next flight to Perth. No arrangement from MAS received so far. Possible for MAS to arrange something i.e hotel or comfortable lounge for all of us?

Same with flight back from Perth-KLIA- Penang. The cancellation of flight MH 1140 and change to MH 1148 has prolong my waiting for my connecting flight caused my family and I have to wait about 5 hours for our flight back to Penang.

Besides, I was told for the careline officer, we have to take out and re-check in our baggage as our waiting time for connecting flight are more than 6 hours. This has really caused big trouble for my family to collect and re-check in. We hope MAS can assist to arrange and no re-check in of baggage is needed.

Your positive respond is needed. Should I not received any respond to you, I shall proceed to complaint with MAVCOM as MAS last minutes cancellation of flight has caused trouble to me and my family.

Thank you

tujuan saya menulis ini adalah kerana saya berasa amat kecewa dengan syarikat penerbangan malaysia airlines . penerbangan daripada BKI (Kota Kinabalu) ke KUL (kuala lumpur) terlalu penuh sehinggakan penumpang yang dalam list standby perlu menunggu dengan lebih lama. saya terpaksa berulang alik lebih daripada sehari untuk mendapatkan tiket penerbangan. saya amat kecewa dengan syarikat penerbangan ini kerana tidak memaklumkan kepada kami (waiting list) terlebih dahulu bahawa penerbangan yang lain telah dibatalkan. justeru itu, kami tetpaksa menunggu lebih lama untuk mendapatkan tiket penerbangan kami. padahal kami telah pun bayar dengan syarikat penerbangan ini. saya berharap agar pihak atasan mengambil kira semula tentang perkara ini . walaupun kami meletakan nama dalam waiting list kami juga adalah pelanggan kamu.

Dear concern while returning from langkawi to Delhi, it's was connecting flight from Kualalampur, but flight was 25 min get delayed in langkawi and reached just 20 min before we have boarding to Kualalampur from, we run fast and reached to the immigration department, and done the immigration work fastly, but staff from Malaysian airlines stopped us and said we are delayed to capture the flight, but that time 10 min remaining to closed the boarding gate, but he has not allowed us, and provide the another flight, that was connecting from Colombo to Delhi, I had very important meeting in morning with my client, not happend, .
Another scenario after Coropration with Malaysia airlines guy, my time lost also when we came to Delhi after waiting 1 hr in belt me n my collegue baggage was not there, .
When we had confirmed with srilankan airlines they don't have our baggage.
and Malaysia airlines staff told to us that you will get your luggage in New Delhi.
I raise the complain to the concern department from srilankan airlines and the whole procedure get 3 hrs another time,
And still I haven't received my luggage

I was quiet frustrated from the whole scenario specially from the Malaysian airlines staff.
Will not travel again n recommend to other person's also, also will post in Social networking website also.
Worst experience

Prashant joshi
+[protected]
Passport no-N0008497
Flight no-
DEL MH190
MH1455

NAME:William Bijak Ak Minggat
HP NO:+[protected]
MY WIFE HP NO:+6011 [protected](MICSIANA)
Add:P.O BOX 4271, 96800 Kapit Sarawak Malaysia.

I Travelling From Sibu Sarawak-Kuala Lumpur(MH2715)@25.6.[protected]@1105AM-Hong Kong(KA734) @25.6.[protected]@1745PM and my final destination is Tiv Aviv Israel.MY luggage missing when my flight from Kl to HK.
All my important document and my shirt all in the luggage.
please contact me ASAP if there is any news about my luggage.

Dear sir/madam,

Mh 194 kuala lumpur - mumbai chhatrapati shivaji

I am writing to seek your assistance about a recent extremely frustrating experience I had with your airline.
On 1st july 2018 I was scheduled to fly on malaysia airlines flight number [mh194] from kuala lumpur to mumbai chhatrapati shivaji.
After arriving at the airport at 6.30pm and we walk to the check in counter at counter "c". After your staff check our boarding pass they ask us to proceed to counter at the end. Due to constrain time about 1 hour 30 minutes before departure. Ms suriani assist us from that counter.
She took almost 20 minutes to come back to us before that nearly 5 crew member were gather at her place and I can feel something wrong with it.

Ms suriani from customer care department calls my husband and told him that it is our mistake that before 2 hours we need to check in online. We were so panic and really have no idea what is happening here. I was so angry because I already paid for the package in mumbai for 6 days 5 nights per person rm 4999.00. The agent told me there will no refund for the payment. I told her even in boarding pass 40 minutes before departure be at the boarding gate.
Ms suriani admits that is fault from mas airlines that the flight in full and he couldn't depart us to that flight. It is ridiculous that I even bought additional seat. Mas airline is playing cheat to sell of our seat for expensive price.
It was very curious how they won best service airlines in the asia pacific region award? With this kind of service they have publish for promotion price and when customer purchase and sell to other customer that purchase with higher price.

We have booked for prayers purpose in shirdi and our prayers at 2nd july 2018 4.30am and we paid all in advance.
Ms suriani offer us to accommodate 1 night in a hotel with include food and depart us for next day flight with same timing. She even told us that mas airlines will provide complimentary of rm 720 voucher for next flight booking use.

Ms suriani told us that she can help us to fly today with mh0198 departure from kuala lumpur to hyderabad at 9.40pm malaysia time and arrive at hyderabad at 11.45pm local time and she promise that they will be in charge person waiting for us at airport exit.

We board at gate 4c there was not proper arrangement and only 1 exit for 3 flights. At last with all the hustle of all we managed to travel in mh0198.

Unfortunately after arrive we walk to baggage collection and took our baggage. When we walk to the exit door so surprisingly there was no one waiting for us at the exit as what ms suriani promise us. We feel got cheat again by malaysian airlines with empty promises. Both of us again walk to nearby plaza premium lounge at hyderabad airport to check whether they have booked hotel for us both the front officer told us there was no hotels under ours name. We were so tired and exhausted to wait almost 9 hours to depart without proper sleep we walk to nearby café to sit there for almost 6.30am before we can check in.

We took flight ai616 from hyderabad to mumbai chhatrapati shivaji and reach at mumbai around 9.50am. Our driver was waiting there and we need to pay everything there again.

Your co operations is highly appreciated kindly please reply the letter 2 weeks from the date above before I take further action to publish in new papers and social media.

P/s : kindly please refer below all the document as attach for the proof.

Sincerely

(…………………….)
Datin viganeshvary

Hi
I am writing to express my disgust with Hyderabad airport staff at the Malaysia airlines counter on the early hours of 10th July 2019 ( my flight number was MH 199 to KL and then onward to Auckland). The flight which was originally scheduled to depart at 00. 15 hours was delayed by 40 minutes.
There is an absolutely disregard for customer service and nicety that used to be part of the airline team. We have lived in NZ for 17 years now and have used your airline on a regular basis.
Yesterday was the worst nightmare of our lives.
Initially the flight was delayed by 40 minutes which meant we needed to reorganize our transport, as we were travelling with my 79 year old mother in law. We checked in online and arrived well before two hours of departure. The baggage was overweight by around 13 kilos which was a mistake on our end. I removed one box and several clothes and handed them to my husband who then left. I didn't realize there was still an excess of 5 kg, and the staff kept badgering us that they would close the counter down (saying that they would only extend the initial check in time by 15 min regardless of the delay, and saying we were late)
The counter staff ( Phanidar)initially weighed our hand baggage and removed the same from the weighing scale and said nothing to us abt it being over weight. He literally said okay its "9+9+7 that's okay". Then the suitcases were weighed and when found overweight, we removed the box etc... at that point none told us anything.
Then a manager named Sameer- the most scathingly pompous ground staff, devoid of any manners whatsoever stepped in and demanded that we pay 26, 960 rupees... this was a total shock. they never mentioned anything initially.
Then they made my daughter weigh her backpack and said that it was overweight as well.
My question here is why did they not tell us this in the first instance? They waited for my husband to leave the airport and then decided to take law into their own hands.
This person Sameer was a very very rude person...I will list out what all he did and said..
.
1. He said that the counter would close in 15 minutes and that if I did not check in according to his instructions, he would not issue boarding passes in spite of being checked in.
2. As I was returning the bags to my husband outside the main entrance, he ordered my daughter to clear the suitcases there, saying that she was blocking the line despite only two other passengers being behind her and other counters being open. Not one of the staff helped her with the bags until after he yelled at her and she asked them for help. Where is the etiquette and customer service of the airline gone?
3. Sameer threatened to not take us on the flight because we were harassing ground staff... when actually the reverse was happening to us... He was literally threatening us.
4. The final straw on the camels back was when I gave the money( because there was no credit card facility?)
I placed the money initially on the counter. Sameer insisted that I pick it up from the counter and give to his hand.This was a shaming process honestly. The entire staff looked to us as if we were criminals.
5. The fact we could have upgraded to business class paying one third of the cost and still had the baggage with us (I am given to understand) was not even suggested.We could have had managed mother in law travel in comfort at least.

6. We were given only two onward boarding passes issued KL to Auckland ... we stood in the immigration line and then realised it... even then they insisted they had issued all three...
We are still reeling under the shock and abuse of last night's incident. We have not loyally flown with Malaysian airline multiple times a year to be verbally assaulted by the staff.

At this stage I seek compensation for all the abuse and mental torture we have been put through for the incapacity of your crew. We seek an apology from your ground staff (sameer in particular) and a refund/ compensation of the money paid which amounts to 26, 960 rupees.( I have the receipt with me).
We are seriously contemplating never flying with your airline again as we and all our family travelling back from India the past couple of days have experienced delayed flights and disgusting manners from the airline staff. I was literally left fuming and my daughter had was shaking from the aftermath. The Menzies staff that transported my mother in law by wheelchair later confirmed to us that this Sameer had a history of being rude to passengers and harassing them.
I will leave no stone unturned till get what I seek. This is not an empty threat.

An irate customer
[ ] Shalini duvvuru
Like
Show more reactions
Com

I am complaining about the continuous mishandling of check-in luggage. This is the third time my luggage has been damaged over the past three years. In previous trips from Guangzhou to Kathmandu via Malaysia, on two separate occasions I found that the handle of bag is damaged. Just a couple of days ago, I also found that one of the wheels of my luggage bag is broken. I complained at the Tribhuvan airport, but they told me sent you an online message regarding the complaint about damaged goods. I hope that you will look into this matter and I hope flying in Malaysian airlines will be much convenient in the future.

Saya menempah tiket pergi balik kb-kl (10.00 pg-11.00 pg), kl-kb(20.35-21.35) pada 6 Julai 2018. MH telah tukar masa penerbangan saya kepada pukul 16.30 ptg pada 6 julai 2018. Urusan mesyuarat saya pada masa itu belum selesai. MH telah tukar penerbangan kepada pukul 8.25 pagi 7 julai 2018, dan kemudian menukar pula kepada 9.25 pagi pada 7 julai 2018. Tarikh penerbangan saya dari pukul 20.35 mlm telah di tukar ke 9.25 pagi 7 julai 2018. Perubahan ini menyebabkan saya perlu bermalam di KL satu malam.

Saya pohon pihak MH Airlines membayar gantirugi bagi kos penginapan dan lain lain akibat dari pertukaran masa penerbangan di atas.

Hello,
I travelled from Miri to Mumbai via KUL with Malaysian airline on 7th July 2018 (origin date of journey). Original flight got delayed more than 11 hrs. My arrival time at final destination (Mumbai) was on 2nd day morning 7:00 am. Total hrs delayed - 19hrs.
Also I have not received my check in luggage bag even after 3 days. Due to this i had big financial loss in my job, i unable to travel on 2nd day for offshore rig job reason all my PPE dress were kept in check in bag.
My financial loss (flight delayed + missing baggage ) = 40000 INR
Flight details -
PNR no. - RD46T4
Flight no. - MH2551 original depart time from Miri - 6:00 am.,
Departed time from Miri after delay - 18:10 hrs., Reached at KUL 20:30 hrs. (Got changed my flight to Mumbai via bangalore - last minute change). KUL - Bangalore - Mumbai. But my baggage not received at bangalore even after quick reminder at KUL transfer desk).
I supposed to reach at Mumbai on same day on 12:30 pm, but I reached 7:00 am on next day with no luggage. I raised the baggage request at bangalore airport and I request them to delivered my baggage to my mumbai home address.
But even after 3 days baggage not received at my home, i was trying to contact at mumbai desk but phone continuously showing switch off / call other time.
*Baggage request calim- BLRMH 17038*
I am requesting you to kindly look into this.
And please help me to get my financial loss by airline, ( this is the approximately minimum loss i have mentioned - 40000/- INR).

Regards,
Vishal Mandhare

Dear Malaysian Airlines:

I am Dr Vivek Neelakantan (Booking Reference JLTZ72) AND E-Ticket No [protected]. I had booked a round trip from Mumbai to Jakarta:

25 June 2018: MH 195

22 July 2018: MH 720

Now, the issue is this:

On 25 June 2018, my flight at Mumbai had a delayed takeoff and I was put up on another flight by Malaysian Airlines. Fair enough.

I have a change of return plans. I had gone to Manage my Details to input a changed return date (August) but the site would not let me do so. I noted that I was eligible for INR 1100 for missed connecting flight from Malaysia on 25 June 2018.

I clicked the link and much to my shock I noted that the return leg of my itinerary was cancelled as well. I contacted the customer service in Surabaya (Malaysian Airlines) for a rescheduling my dates. They told me point blank that there was no way they could help me. I had directly booked my air ticket (round trip to Jakarta) via Malaysian Airlines website.

At stake is not only Malaysia's reputation as a tourist destination but the integrity of Malaysian Airlines.

In case your company has a conscience, you would reschedule my departure date from Jakarta for a future date and would offer me the full refund for the return ticket.

Thanks for taking my complaint into account.

Sincerely,

Vivek Neelakantan

I was downgraded from business class to economy class upon check in due to overbooked flight caused by other cancelled flight. I expect reimbursement of a business class flight since I have already paid the price of a business class. Please get back to me on this matter.

Flight aforementioned: MH0725
Departure time and date: 8 July 2018; 6.05pm
Location: Kuala Lumpur to Jakarta
Enrich number: MH311684763
Email address to contact: [protected]@gmail.com

I realise I left my Ipad on board MH73 flight on 5/Jul/18 at midnight the same day. My first attempt to get help was to search your website for a phone number. I called [protected] numerous times; midnight, the next morning till evening, but no one answered it. Unmanned. A total waste of phone line. I also called your hotline in between attempts. He referred me to the same number and was clueless on any other way to contact MAS.

Next, I emailed [protected]@malaysiaairlines.com. One email on the 5th, 6th and 7th (today). An automatic reply received each time. And that's it. Which means, zero action on MAS side. Nobody reads it. A total waste of email address.

Next, I used the form on the mishandled baggage page of www.malaysiaairlines.com and ALSO received an automatic respond. And nothing more than that. It's been days! Useless.

In between, I went to KLIA twice to get some help. From departure hall level 5, I was sent to MAB security level 2. They send me to MAS office level 4. Which doesn't exist. A staff directed me to level 5 again. An almost same scenario on the next day.

My ipad is probably stolen by one of your staff by now. Because, from bottom to the top management, inefficiency dominates. Especially the top management because it reflects by the couldn't care less attitude of the workforce.

I am still hoping for the return of my Ipad.

Pada jam 15.30 (6 july 2018) saya telah mendapat email daripada pihak MAS mengenai pembatalan penerbangan dari KLIA ke KBR tarikh dan waktu yang telah dinyatakan di atas.

Selepas itu saya menghubungi khidmat pelanggan untuk bertanyakan maklumat lanjut dan saya dimaklumkan oleh pegawai tersebut tentang pembatalan penerbangan tersebut. Seterusnya pegawai penerbangan ditukarkan kepada jam 16.30 pada hari yang sama di mana saya masih lagi berada di tempat kerja iaitu di Melaka di mana saya perlu mengambil masa untuk ke KLIA dalam masa yang singkat.

Oleh yang demikian, pegawai tersebut telah memberi pilihan kepada saya untuk menukarkan penerbangan saya pada hari yang sama di lapangan terbang Subang melalui penerbangan Malindo pada jam 20.05 pada hari yang sama. Dan saya telah bersetuju memandangkan saya mempunyai urusan penting di KBR.

Saya dimaklumkan untuk berada di lapangan Subang sebelum jam 19.30 dan saya telah sampai di sana pada jam 19.20 dan terus ke kaunter Malindo untuk mengambil tiket yang telah dijanjikan oleh pihak MAS kepada saya. Akan tetapi tiket yang telah dijanjikan itu mempunyai masalah di mana saya tidak boleh meneruskan penerbangan kerana tiket tersebut mempunyai beberapa masalah seperti;

1. tiket tidak diproses seperti yang dijanjikan
2 pihak MAS tidak memaklumkan kepada pihak Malindo
3. saya dimaklumkan perlu membayar tiket penerbangan tersebut jika ingin meneruskan penerbangan

selepas itu, pihak MAS telah memberi tiket pada keesokan harinya pada jam 06.50 (7 julai 2018) melalui penerbangan Firefly. Saya terkilan dengan sikap pihak MAS yang mengambil mudah tentang isu ini memandangkan saya dari Melaka perlu pergi ke lapangan Subang menaiki Grab dan saya perlu menaggung kos perjalanan sebanyak RM 300 dan kos penginapan di Subang untuk menunggu penerbangan keesokan harinya.

Saya di sini ingin memohon untuk pihak MAS menanggung kerugian kos perjalanan dan penginapan saya di atas kecuaian pihak MAS. Sebarang pertanyaan lanjut pihak MAS boleh menghubungi saya di talian [protected] email [protected]@yahoo.com. Saya meminta pihak MAS dapat menyelesaikan isu ini dengan kadar segera sebelum isu ini dibawa ke ibu pejabat MAS.

HARAP MAKLUM.

At (28/04/2018) I was purchased the flight ticket from Kuala Lumpur (KUL) to Guangzhou (CAN) on date (22/06/2018) for working and traveling purpose, and with a return ticket from Guangzhou (CAN) back to Kuala Lumpur (KUL) on date (01/07/2018).

Due to some issue, I have to be travel earlier than my departing date at (22/06/2018) to Guangzhou, and without checking in to the departing flight at (22/06/2018) . And my plan was taking the return ticket that I'd purchased on (01/07/2018) back to Kuala Lumpur.

Until that day (30/06/2018), this incident happened. I was curious about not receiving any notification or email from the Malaysia Airlines, that my ticket was forfeited because I was not checking in the flight at (22/06/2018), and giving the reason that the system was automatically forfeit my seat if I wasn't check-in. It's unreasonable to forfeit my purchase by just saying they were just "follow the system" and without any notification, it caused me to paying extra money to purchase another last minute flight, and this is not a good service.

I won't request for the full refund, but I request Malaysia Airlines to return a half refund of that return ticket I'd purchase, since I'd paid for the services.

Thank You.

Hi,
Im mr Abdul Khalid bin rahmad travelling on MH624 on 05 July 2018 pnr JK3KRW. I understand all Airlines unable to reveal passenger details . However i would like to complain to u regarding your staff. Some of your staff reveal my particular to strangers . Every airlines take a serious offence on revealing passenger details . Can you help to verify the staff further and take action against the staff.. i will make a police again this matter..

I Have booked Malaysian airlines ticket for my members total 23 person traveling on flight MH194 Departing from Kuala Lumpur on 4.7.2018 to Mumbai India.
it was a direct flight leaving at 19.55 and arrive at Mumbai Chhatrapati Shivaji airport at 22.25.
1. I was informed by the passengers that the flight was
was delayed in Kuala Lumpur.
2. The flight was diverted to Ahmadabad airport (no reason was given)
3. The flight was delayed in Ahmadabad and arrived at Mumbai early morning.

saya nak kompalin pekerja daripada malaysia airline yg dekat bahagian tiket sombong dan kurang ajar..terlalu sombong tidak senyum dan membuat penumpang rasa nak marah..sya memang dah perhati lama setiap kali nak naik flight kat airport kota bharu mukaa pompuN tuu jee selalu x silap nama alya...sya as passsanger memang x suka dgn diye punya service tak sedar diri..dah kejee macam tu berlagak..sye harap budak nii dibuang terus kerja..sebab bukan sekali dua tapi dah banyak kali...dahhh