Malaysia Airlines
Reviews and Complaints

Booking number: 5IWNG7

I booked and paid for a business class airfare for my mother on 11 September 2022 and received a confirmation email. The cost of the fare was A$3,089.39

On the day of travel I went to checkin my mother and they could not find her ticket. The Help Desk explained that this was due to a glitch in the booking system. To resolve the issue I was advised that I had to book a new ticket for my mother and the old ticket will be refunded to me. However the price of the new ticket was A$4,456.09. I would like to claim the difference of A$1,366.70 as the difference in ticket prices was not due to my mistake but Malaysia Airlines glitch in their booking system

Can you please investigate this further and consider my request. I have not been advised how long my refund will take to process. Thanks Elizabeth Lee

ref:_00D90i2ac._5000o3c1zFX:ref

we have more than 120k mileage enrich points and some are going to expire on march 2023. so we are planning to upgrade one of our family member from economy flex to business class unfortunately bad malaysian airline system ruined the process.

this is how it happened.

1. we book the economy ticket after on the phone with a platinum customer service, they inform us that they only have one seat available on march 25. so we need to be hurry to book the ticket and call them back to upgrade.

2. we call the customer service to upgrade but they inform us that we need to submit supplementary documents malaysia airline asap and they are holding one seat for us. so we submit the documents within 15 mins with our mh card, passport and authorization letter. and we called back the customer service.

3. customer service then inform us we need to wait for one hour after we submit the documentary online. so we continue waited for an hour at 1:30 am. then we called back , then they said please hold and they need to check and my line got hung up during the on hold wait. (this happen for 6 times as i keep calling back ), at last i told the agent and said please dont put me on hold just muted me. then the customer service lady said i will need to call you back because we need time to work on it and i will call you back and your seat is still holding. at 2:30 am

4. in the next morning at 10:30 am , i called back because no respond from enrich department. another lady customer service mention to me said that your seat still on hold but i am not able to process anything as the system is very slow and down today. i will need to call back.

5. at night around 9:30 pm, i called back because no respond from them yet. but this time, the agent told me the seat taken as the person had paid and i did not paid. we mentioned to them, we want to paid but the agent said system down and need time to process. we spent almost 30 hours to just upgrade the seat and turn out all the hardwork did not paid off.

as they have poor system, phone line keep hunging up, and even though i fulfill their request asap and all the ignorance getting from them are disappointing. so what is the point to have loyalty to malaysia airline.

Called more than 10 times refund still not in. Report ref no. [protected] and ref no. [protected] no one attend my issue.

6E6BXZ (MH2660 & MH2661) is duplicate tickets for 6EJB43, please refund 6E6BXZ immediately, already the 5th months now, I called for refund on 18 Sep 2022.

Chiu Haa Liu- [protected]

Joan Yau Yee Chin- [protected]

Peng Ban Chai- [protected]

Peng Ban Yee- [protected]

Peng Poh Choo- [protected]

Wong Yee Ket- [protected]

Micheal Peng Zhuo An- [protected]

Raphael Peng Zhuo Lee- [protected]

We reached Delhi Airport on 16 december 11 pm and did not receive our luggage

We had so many expensive items in our bag.. we have tried contacting Malaysia airlines for like 1000 times but nobody has addressed us properly.. infact no one has even heard us out.. but still we wake wake every morning and the first thing we do is chase up malaysia airlines.. make infinite calls through out the day without any satisfactory response.. we eventually are filing complaint with hope of being listened out to.

BAGGAGE REFERENCE NUMBER- 2H8W6W

PIR DELMH 29425

BAGGAGE TAG NUMBER- MH720638

FLIGHT NUMBER- MH0190

I have requested to change my existing eticket to voucher as per below screen shot so as to buy a new ticket for this coming Chinese new year. I try the screen shot on my last screen shot stated unmatch however it is what given on screen shot 1. I send many mails yo them few months up to now. It have been many months however there are no reply from the airline. The airline are so unprofessional and such a disappointment. Please reply ASAP at my email [protected]@msn.com or you can contact me at [protected]. Thanks.

My ticket number 223-[protected], London to Brisbane, December 4th 2022, flight ref W58QE4.

I booked this in April 2022 to travel with my friend to see our children and grandchildren for Christmas and New Year (she will still be making this journey).

At end of July 2022 my leg veins swelled up and exploded and my doctor has now put me under the care of the hospital and written a letter to say she does not want me to fly (in case this happens during the flight).

I am waiting for a hospital appointment and so I cannot give you that evidence but I am attaching the doctors letter so that I may be able to get a refund on my ticket please.

I would have been returning with Singapore Airlines who have already refunded me my ticket money paid to them with this letter as evidence but my agent, Trip.com say they cannot get you to agree to also do this for some reason which seems strange and unfair for a company 'committed to delivering exceptional customer experience.'

Therefore I am asking you politely myself to have the compassion to do this for me please as I booked this trip in good faith and cannot help that I now have a condition not suitable to fly with.

I am elderly pensioner and this money means a lot to me, Singapore Airline refunded me nearly £600, please please help me by doing the same, it will really help me pay my heating bills etc.

Thank you.

Booking Reference : 53Z4YF

Jonathon Andrew Meston

Ticket number 232 [protected]

Ticket issue date 13 August 2021

Flight Details:

01 August 2022

Fare Basis QFL1YMY

MH140

Sydney 22.10

KL 05.00

23/4/22 I called your customer service and cancelled the ticket and requested refund. I spoke to HAZIQ

16/8/22 I called your customer service and spoke to Sarah

2/9/22 I called your customer service and spoke to Kat. She said it had been escalated to the night manager.

I have been waiting 7 x months for my refund, this is very disappointing as I have heard so many good things about Malaysian Airlines.

I have spent money to call you many time.

Today 25/11/22 I called on 2 x ocassions and could not get to speak to anyone, My call was disconnected twice.

My contact +[protected]

My email: [protected]@hotmail.com

We are going to semporna for a wonderful holiday, and we plan that we need to arrive there at 10:30. We book the resort for only one night, but now the plane delayed, we just need to sacrifice our money, mental, and time. The resort cost RM1500 one night and we just plan to stay there for 12 hours and now the flight delayed we can just only stay there for 10 hours. Can i get a claim compensation for the flight delay?

And we just told that we need to delay the flight is just because of the problem of the washroom’s light cannot be use! Then because of this we need to wait until 9am n i still even not sure we can depart on 9am or not !

I flew the MH7411 from Kota Kinabalu to Kuala Lumpur on 29th October 2022. Upon arrival at KLIA, i found my luggage handle to have broken. However, as i was not aware of the claim process was to be done at the airport, I took a few pictures and went home.

Now that i'm looking for ways and means to make my claims, i find it difficult to find the correct platform. The website https://mybag.aero/baggage/#/pax/mab/en-gb/contact-airline says i can't make claims via the site so i'm really lost on what to do next.

Kindly help

i left london heathrow on 31 July on board MH 0001 to KL. I was given a window seat, with 2 women sitting next to me. the flight was nearly fully booked. in london i have a problem with a man who stalks and harasses me. he follows me everywhere, and cross dresses in order to get near me. he likes to touch me if he can get away with it. After a few minutes on this flight i became suspicious of the supposed female sitting next to me. She started finding excuses to look at me, or stick her elbows out so that they invaded my space. i realised that it was the stalker, who uses fake id also. i tried to tell the staff, and ask for a different seat. i had seen one on my way to the rear of the plane. but they were unhelpful and very busy. eventually someone spoke to the young man in charge. but his attitude to the situation was dismissive. i sat at the back of the plane for as long as i could but they persuaded me to move to eat a meal, telling me, patronisingly, that i would feel better after eating, then they would help me. help never came. of course i felt worse not better. there is no question that the person next to me was a man, named Christopher Horne who has been stalking me for many years. i realise that the situation is unusual. however, that does not mean that the young male cabin crew is entitled to treat me as a second class citizen. He should have made an attempt to move me as there was a vacant seat. i had to sit next to Christopher for the entire flight, remonstrating with him from time to time, telling him he was not to touch me or stare at me. i made it clear that i knew that it was him. It created unrest with those who could hear the conversation. CH was not on the connecting flight to PErth, but i did see him at KL airport. I am due to fly back on tuesday flight MH0124 from PErth, then a connecting flight from KL to LHR on flight 0002. I hope that the return journey is not as fraught. If he is near me again, I want some sympathy from the crew and if i feel the need to change seats, i would hope that they would be more helpful.

My Luggage has gone missing from 31st July. I got a message on 3rd Aug that my luggage is found, but checked at Perth airport and they said, they haven't received my baggage. Tried multiple times to contact malaysian airlines and speak and then keep me on hold and then disconnect the phone.

Baggage reference: MH845888

Contact: +[protected]

1. I booked my round-trip flight Pen (29 July 2022) - KLIA (31 July 2022) on 27 June 2022 for 3 people (booking ref: 6712XQ) for Vishanthini Kanasan, Asha Ramasami and Tanusha Nathan.

2. However, on 22 July 2022 I had to change my flight (Vishanthini Kanasan, e-ticket no: 232-[protected]) Penang - KLIA on 29 July 2022 to 28 July 2022 due to a meeting scheduled in Kuala Lumpur.

3. As I have booked my flight as Economy Light, I called MAS Hotline on 22 July 2022 (afternoon around 2pm) to see if there is a possibility to change my flight to KLIA from 29 to 28 July 2022. I was informed that I cannot change my flight and if I don’t board on 29th it will be a no show, BUT I still can use the ticket to fly back on 31st as I paid for both ways.

4. On 29th July 2022 (11.15am) I received check-in open notification via email from Malaysia Airlines but upon clicking to the Online- check in website, I am unable to check in.

5. I called Malaysian Airlines Hotline to inform the problem and first call was made at 11.54 pm 29 July 2022 and spoke to Mr Mualat. I informed my problem and to my shock my ticket has been cancelled because I did not check in from Penang to KL on 29th July 2022 and hence, I cannot fly back.

6. As this was against the information, I received from the call to MAS Hotlines on 22 July 2022. The personnel requested me to wait as he wanted to check with his superior and put me on hold for 31 minutes without any reply and the call was cancelled.

7. I called again to be answered by Mr Muli Muhamad at 12.26 am 30th July 2022 and he confirmed that my ticket has been cancelled as I did not check in and was also confirmed by him that even if I check in but no show on 29th July 2022, the ticket will be cancelled and I am required to purchase a new ticket altogether.

8. I did not cancel my ticket on 29th or 31st of July 2022, I did not receive any ticket cancellation notification from Malaysian Airlines but I received an email notification on 29th of July 2022 for On-line Check In for my 31st flight 2022.

I have been flying MAS for past 16 years and never faced such an unethical way of deceit and imagine without any prior notification I could have been caught off guard in the airport on the day of my flight.

Myself and my friend had return flights booked Malaysia Airlines. On Monday 25th July I was notified that our return flight had been changed to 12 hours earlier than originally had been booked. The flights were originally 29th July, but was changed to the 28th July.

We then received another email on Tuesday regarding the 1st return flight (we had 2 flights for our return) that it had changed to a further hour earlier than the previous change.

This ruined the last few days of our amazing trip to Borneo.

Dear Malaysian Airlines,

My full name : Nigel Wynne Jones ; UK passport no : [protected]

Date of birth : 16/06/1952

Home address : 24, Station Terrace, Brithdir, New Tredegar NP24 6JS

Tel no (land line): [protected]

email adress : [protected]@gmail.com

Date of flight : Thursday 30th June 2022 at 11 am

Check-in at London Heathrow

Flight itinerary : London (LHR) to Manila (MNL) stopover at Kuala Lumpur

Flight number MH003 ; Airbus A350-900

My booking ref : NEHB5N

E-ticket number : 232-[protected]

Economy class Q

The flight itself, and the service was great (no complaints) but, when I checked in, the young woman on the desk informed me I had no luggage booked on my ticket, and I had to pay £383 in excess baggage charge.

I was shocked because, when I purchased the ticket, I believed I was buying an Economy Basic ticket, and not an Economy Lite.

Was I mistaken ? I'd appreciate any help you can give me. £383 is a lot of money to me, as my pension is not much more than £600 per month.

Thanks, Nigel Jones

I have just made a booking and paid for the flight from Penang to Subang airport on 27/07/2022 and return on 28/07/2022. Merchant Name: Malaysia Airlines Berhad, Payment reference: 6VXVZFAPCP361862729232, FPX Transaction ID [protected].

However, I have not received any conformation on my e-mail address ([protected]@gmail.com ).

Regards,

Dato' Tan Chong Meng.

I had issues with Malaysian Airlines on 1st May - I was flying from Colombo to Saigon Vietnam.

Its Transit flight scheduled, Transit at Malaysia. As Flight booking 1st May 12.20 AM (wash change 12.40 am) And From Malaysia 9.00 An and Landing SGN - 10 am (Same Day)

I was found in APP - 30th April Flight from Malaysia to Saigon.

It means - the Malaysian Airline doesn't have a proper IT SYSTEM.

When I was boring, the Airport verification person inform me, Transit flight arrange 2nd of May evening as per the Network / System mentioned. But as per this also not allowed due to Airport rules "transit time, Maximum 24 h" - 48 hours, Over 24 hours not allowed.

As everybody knows, Malaysian Airlines has bad customer care feedback - Can't contact, No responding, No alternative option except a phone call.

No option for me - Return & Stay in Hotel -- Try to book again.

Malaysian Airline - Not responding.

Book ticket - Thai Airline & travel to Saigon Vietnam 2nd Of May - I am lucky to catch that flight schedule.

Buy Ticket 420$

Staying Hotel - 100$

After complaining's & Asking to refund my loose money - And I had delayed, Inconvenience.

Just paid 345 $

Not the first time - Several times had the same issues - Delayed flight, conjunction, Transit time extending & change flight schedules.

I saw - the "4star" Airline services award

That type of airline 4-star airline category - How to trust another airline ?

That was my mistake - Again fly with Malaysian Airlines.

When I was asking the Airline about it - they inform me, that a claim from Insurance...

Don't fly with Malaysian Airlines --- What happens next, I do not trust

I have booked tickets for my wife and son (tickets attached) for a holiday from Singapore to KL and back. I was issued a ticket for $482.40 which is what was displayed in the ticket and on the website and I was ofcourse happy to pay the amount. However, Malaysian airlines charged my account in MYR of 1660 which is actually $521 based on exchange rates and hence my Singapore issued credit card (Citibank) charged me $521. The 5 contact center agents I spoke with on Friday all cut my call half way and I realized they were not saving the case history on their CRM system (cause every subsequent agent said they have no case history) surely cause they realised they have defrauded me of my hard earned cash and the 6th one on Saturday morning was bold enough to say MAS finance teams have only received 482.40 and are blaming citibank. I did subsequently check with Citibank and they have confirmed Malaysian airlines has charged them 1660 MYR and that was purely converted based on global exchange rates. I am fighting for principles and am hoping you will be able to act on this and protect consumer rights. As a person who visits Malaysia often and has given enough and more business to MAS, it hurts to see how they are now using unfair business practices. I am attaching the ticket, Citibank transaction which clearly shows I was charged $521 (billed by Malaysian airlines in MYR) and the exchange rate on the 3rd. If I am booking a ticket in Singapore, airline displays fares in SGD and I have a singapore based card why would Malaysian airlines charge me in ringgits ? I am happy to provide any further evidence and I am sure you will be able to get call recordings from Malaysian airlines contact center but should they refuse this I should be able to send details of my calls to them

I booked a flight from Kuching to Miri on 10th of June, 7a.m. Then, I received an email saying that my flight was cancelled and being changed to 9th of June 7am instead. The proposed flight was definitely out of my plan as it was suppose to be a business trip and my schedule has been fixed.

I then proceed for a refund as there is no other preferred departure flight and the proposed flight is also undesirable. However, I DO NOT get a FULL REFUND and was being charged a penalty? Reason being was cause Malaysia Airline has notify me earlier on the cancelled flight and even gave a proposed flight?

I really do wonder, is MAS forcing me to take the proposed flight even when it does not fit my schedule? If no, why do I only get a RM12 refund when I do not get to board the flight at all, and my actual flight was actually cancelled by MAS? I DO NEED a very reasonable explanation for this! Yes, I also did call the hotline, the agent said he will get back to me, and yet, he didn't. Explanation please! It's not a huge amount of money, but it HAS TO BE reasonable as it is pretty hard to accept that you charging your customer a penalty for you cancelling their flight and they do not find any other desirable flight.

Thursday 5th May about 1026: re 5HCKVV

I bought a ticket through "MyTrip", Kuching-KL-Sydney-Hobart, but found out only through visiting the MAS website that the last sector was cancelled and I had been booked on a flight out of Sydney that leaves before I arrive! No one has bothered to inform me of this.

Last night (Wed 4th) I called MyTrip to correct this problem and they told me I had to call MAS, but the office was closed.

This morning I tried several times calling through Skype at 08:38, 08:42, and at 09:56 - the last of which was nearly 25 mins - it appeared that the woman was about to rebook me on a flight out of Sydney (JQ725) that I will have time to get. But the line went dead - I waited - nothing.

Eventually I used my phone to call the 1300 number (which I thought was a free call number but got charged RM10) and was kept waiting again for over ten minutes. Then the trouble started in ernest. The rep called Mimi kept talking over the top of me when I was trying to answer her questions, I gave her the booking ref number so I know she has all the details on her screen. I confirm my name but she does accept it. This is hard to determine because everytime I try to answer she starts talking again. I had already got past this point saying exactly the same things with 4 other reps but through technical issues or whatever the calls were never completed. I admit it I lost it. I shouted. But if you had just been through this saga I think you would too.

Once we got past the name problem then she kept telling me that I should contact the agent that I bought the ticket through, I tried to tell her repeatedly that that is what I did last night only to be told by MyTrip that I had to contact the airline itself: MAS, but last night the office was closed. Today I have spent the whole day so far getting nowhere and I'm afraid having upset your rep too. But to be honest she should not be in that job. I don't think I have ever dealt with someone so out of touch with customers in my life.

MAS Airline Booking Ref: UUYT5P

Through Booking Agent: TRIP COM Booking No. [protected]

Name of Passenger: Kong Mee Kian

Date of Flight: [protected] – Kuala Lumpur to Melbourne

[protected] – Melbourne to Kuala Lumpur

With reference to the above subject, I would like to seek your assistance to rectify my situation as regards to the extension of the validity of the air ticket purchased from you.

Due to unforeseen circumstances, I was not able to fly on the booked flight. However, your airline service centre at KLIA airport was gracious to give me an extension to fly at a later date. Unfortunately, a complete lockdown was enforced on the country and I was not able to fly again. As soon as state crossing was allowed, I immediately travelled to your airline service centre at NU KL Sentral and was given another extension. Whilst there, I queried the service staff the consequence of not being to fly again if there is another lockdown which did happened again. The staff assured me that if border crossing is not allowed, the air ticket validity will not be affected until I can make a trip to the office to get another extension.

Consequently, I made a trip to your service centre at NU KL Sentral again on 27 December 2021 and was denied any assistance. Instead, I was referred to my Booking agent which was Trip.com. I was really confused. I did as I was told and after one and a half month of my request, the booking agent referred me back to Malaysian Airlines to sort out the matter which they believed is not their concern. I travelled to Senai International Airport MAS service centre and they referred me to MAS KL again.

I am thoroughly confused and exhausted with this matter and would appreciate if you could kindly give me a positive solution to this problem.

Thank you.

Kong Mee Kian