Mango Airlines’s earns a 1.2-star rating from 442 reviews, showing that the majority of passengers are dissatisfied with flights.
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bad service and attitude and o response after a month and still waiting
I submitted the below complaint on the 30.08.2010 and todate no response,
Never ever will I or my family and my friends travel with you again!
On the 28th myself and my husband had a flight with you at 11:10 I had a function to attend in durban at 13:00pm
I left home at 10:10 I live off barbara road so you know the airport is 5 minutes away. Unfortunalty out of my control there was an incident on the road but I made it at the departures section at 10:34 at your damn self service machine which didn't work and wasted 10 minutes of my time the lady standing there tells me to go to the check in counter, my husband myself and my friend run to the counter only to get told that "i missed my flight" however on the over boards I see that my flight is still boarding? The lady no help and not friendly at all looks me in the eye and tells me I missed my flight and she can put me on stand by. That's it no explanation no procedure advise nothing I explained to her that I am here still have half an hour I really have to be in durban before 13:00 and the board says bording the damn plane did not take off yet!
Still no help she doesn't even look at us and says sorry she can put me on a standby and that I should go to the sales counter so we ran there - (Still wasting time) I tell the guy my story and he doesn't even look in the system or call someone to check if I still could go nothing he just says that I must go on a standby - then I try to explain to him I did not intentionally come late I still have half an hour I wasted time at the self service please help me call someone and he doesn't! So now im furious and someone comes up behinds him looks and goes to the back my guess his manager and doesn't want to deal with me! He still does nothing but give me attitude and explains to my husband that we have to pay r300 to be on a standby if we get it then I ask him r300 per person or for both and he ignores me then I shout is it for 1 person or both and he refuses to answer and speaks something else I had to bang the counter to get his attention and repeat myself only then he said for both.
Now I have already paid for our seats I am there and the plane is still boarding and I never one heard a final boarding call with our names. But I have to be on a standby and pay r600 more are you damn kidding me!
You people are rip offs my husband and my friend saw that and believe me bad news travels people. And I did end up going for the function and everybody asked my why I was late and believe me I left their jaws on the ground explaining how pathetic you people are and im just getting started. I still have hellopeter and the newspaper to go to.
I still enquire if I had to cancel that guys says I will loose the money I paid. I have to say though well done you really know how to knock people off.
Thank heavens I get on the standby which by the way they tell us 10 minutes before departure that we should get on (I was at my original flight 35 minutes early) ?
We get on and im late for my function - we return home the sunday only to find that our bags had been rattled in... !
You guys make me sick you lying money stealing ripping off idiots
All this tell me is that you put other people on my seats that where on stand by and therefore declined me - it tells me your [protected]@p story of being the 40 minutes early is nonsense as we were told 10 mins before departing not boarding departing that we could get on and you damn creeps go through my stuff which by the way I didn't have to check in on the saturday but had to check in my bag the sunday and nothing extra was put in my bad to make it 9kg's so either saturday you didn't do your job or sunday either way you failed
I demand a refund - a letter of appology and explainations to all of the above by the 03.09.2010
I will get you that incompetant idiots name that gave me attitude as I have written it down and he still had the damn nerve to back chat at me when I left the counter and I turn around to ask him what he was saying and he ignored my what customer service is this? Also when we had to come back to wait for a stand by my husband was in the line to tell them we here this idiot was open at his computer and ask if he was open he say no he is busy with something as soon as the other lady was free and call my husband this damn fool called the next customer!Whats that?
No later that friday
Jamie ballaram
[protected]
[protected]@hotline.Co. Za
I am extremely dissatisfied and highly upset with the treatment of my 9 month old pug puppy
I am extremely dissatisfied and highly upset with the treatment of my 9 month old Pug Puppy - Puggles in Cape Town. We flew on Mango down to Cape Town, Friday the 7th August on JE143. In Cape Town my 9 month old Pug puppy, Puggles was taken off the plane and just abandoned behind a locked door next to the baggage collection conveyer belt, outside the terminal, I was waiting on the terminal side of that door for what seemed ages, and then I heard him crying and I could not reach him – I looked through the cargo hatch (the conveyer belt was on, or else I would have climbed through the hole) I could see he was abandoned, there was not a human being in sight, it was cold and dark. Goodness knows how long he was left there before he started crying. (We landed at 12h50, and it was 13h30 before I got him). I eventually saw a very lethargic acting woman come strolling up towards the locked door, seemingly walking painfully slow, identified only by the key in her hand – not hurrying up even when I asked her to and not explaining why she took so long, plainly just ignoring me and unlocked the door. Puggles was in a state, he felt cold and was still crying (it is not the first time Pugg.
I bought 9 tickets through an agancy of travelstart for my friends birthday and to date we didn’t receive our money back from Mango when calling travelstart they are referring me back to Mango
I refuse to repeat myself on what I am complaining about. Pick up the phone and call me back! Shocking service from fly mango airlines. I will take to the public forum if I am not assisted today. My number is [protected]
On Friday 25 October, my partner and I flew the 8pm Mango flight (JE 174) from Cape Town to Johannesburg. All the air hostesses attitudes on this flight were despicable. They were so unfriendly and rude. Seems the little bit of authority they have has gotten to all their heads.I will NEVER fly with Mango again after this disappointing experience.
Flight was delayed to Cape Town this morning. So unreliable not for the first time. Pls improve ur service. I have a meeting scheduled for 8h30 and was hoping to be at the ve ur that time however due to the delay I won't make it. I experienced a 3 hour delay from cape Town to JhB in the past. Same airline Mango. Bad bad service.
Im flying to capetown this morning. Was supposed to leave 5:55 and here we are at 6:24 still waiting. We pay premium price to leave early as I have early business in Capetown and as usual Mango Airlines is delayed. Last time I am using this airline. It puts business at risk
So i book my sons ticket from durban to jhb but used his nickname by accident he had to pay in R350 is this what you do you robbing poor people just because of an accident this is so unfair for him to have paid that amount. The least you could have done is charged 100 rand but R350 is pathetic.
I will never ever in my life book for Mango to travel anywhere, it's absolutely the worst, everytime I book the flight is delayed by more than an hour! I have to now now miss my comittments. No no marn this is absolutely nonsense, both legs of my trip where a delay
Hi,
I paid for a ticket few days past from CPT to JNB but I'm yet to receive any confirmation email or itinerary for my travel, I never experienced such as this with other airlines, greatly appreciate if you kindly confirm my ticket and take the corrective action.
5 X packets of 20 Stuyvesant was taken from my on board luggage (Luggage in the cargo hold of the plane ).
Date : 24 September 2019
Time : 12:40 - 14:50
Flight No : JE 824
DEPART : GEORGE - JOHANNESBURG
I want my stuff to refunded as soon as possible .
Complainant : John De Laan
Ticket /Seat : 21 E
Contact : [protected]
I am disgusted by the fact that I could not keep my luggage with me as cabin was full. Surly you cater for one bag per passenger so not sure if you are allow passengers to take more than allowable luggage on plain. Disgusting and shocking from your airline. I was within my 7 kg allowance crap crap crap crap crap crap crap crap cap crap crap
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This is In fact a Compliment regarding one of ur check in clerk Nangomso Mtirharha myself and my partner boarded a plane from PE and we had our own personal issues to an extent that we were not on speaking terms. We got to this lady's counter she was so friendly and from nowhere cracked a joke that myself and partner forgot that we were at loggerheads. Big up girl...ur smile measure a lot to someone