Mango Airlines
Reviews and Complaints

On September 29th 2019 JE826 George to Johannesburg scheduled for 4.30pm was delayed to 6.00pm but did not leave till 6.30pm. The very helpful gentleman at checkin realised Mango had neglected it's duty of care by not responding to my husband's request for a wheelchair sent 5th September. He assured we would make our connecting South African Flight to Perth scheduled for 9.45pm and issued us with boaring passes all the way. Upon landing there was no wheelchair for my husband. So we walked a distance before hailing a wheelchair, collected our luggage marked priority and went straight to South African counter only to be denied boarding because we were too late to check in our luggage. What responsibility do you take for us missing our connecting flight and lack of duty of care to your customer given we were assured we would not miss our flight a nd a wheelchair would meet upon landing but DID NOT?

Good day,
I am so very disappointed in FlyMango. I booked flight JE134 from Cape town international airport to OR Tambo on 20 October 2019 (the early morning flight). The reason why I chose the flight was because I had to be back in Johannesburg at 09:00.
Now all of a sudden my flight has been changed - without my consent - to the 8:45 flight! This means that I'm going to be late for the appointment.
This is not the first time that I had extremely poor service from the mango airlines.

I now want to know what you can do to help me to be on time for my 09:00 appointment? Especially since mango just decided on my behalf that they are going to change my flight details.

This is really unacceptable.

I flew down from Johannesburg to Durban on the 3rd of October for the 8pm flight which that was delayed by like 20-30 minutes, however that is not my issue and I understand that these sometimes happen. However on my return flight from Durban to Johannesburg at 6:10am yesterday, I had goods stolen from me, in the form of my original ray-band glasses. I had checked in 3 bags, of which 1 did not have a locker. When I got home to take my stuff out, it was not there. This is so disappointing. I am appealing to the person receiving this complaint to check weather it occured at Durban or Johannesburg...Check the cameras. This is a disgrace from Mango and it just goes to show the type of people it employs. This is my first line of complaint. I will post on social media should this not be dealt with. Embarrassing

To whom this may concern,

Firstly, I am extremely disappointed in Mango airline service.

My husband had a 20:05 flight on Friday 27.09 only to find out when he reached the airport that the flight was delayed to 21:30 (he missed the entire function that he had planned to attend due to this 1 and a half hour delay)!

What is the point of booking flights with your airline if you can not keep to the scheduled time. The reason that people book flights at certain times is because they need to be somewhere at a specific time!

On Sunday 29.09, my husband had a flight scheduled to leave at 19:00. Later that morning received a message of a delay to 20:30. Upon reaching the airport another delay to 22:25, and then yet another delay to 22:48?!

This is the first time that we have heard of such an extreme delay in a flight ( we travel very often) but a 4hour delay, please can this be explained?

To compensate for the delay on 27.09 and 29.09 - I would like a full refund on these flights.

See attached flight details 

My contact details 

[protected]@gmail.com

Flight JE262 on 29 Sept from DBN to JHB was delayed from 12h10 to 17h10. There was no communication from Mango with regard to this delay nor could we get through to the call center. When I called ACSA DBN I was told Mango agents were told to ignore any calls due to the many delays being experienced. Still cannot contact anyone from Mango.

I send an email asking for a voucher to compensate for the delay, and guest what, no response to date.

Booking reference number SQDBTJ.

To whom it may concern,
I've been travelling with Mango numerous times.

I am very disappointed at our boarding welcome, and its only in Cape town.

This morning we were the only ones which was treated like "you not needed to board . Rev.and Mrs Samuels.

The young lady needs to go and learn how to deal with people in respectful manner.
We had come with the same baggage on our return to Durban had to remove my wife's hair oil which was sealed with a spray nozzle and concealed in a packet.

It was counter number 98, I then was told to remove my toiletries and she took out my spray consultanting with number 99.

To me rather tell us not to bring any toiletries, in this regard may I say that I need feedback with this matter which I do not take very lightly.

I hereby will not use Mango in future on my return and also other National flights.
As a minister travel often.
My wife is very annoyed and she never wants to board on Mango.

I would like to know if it was destroyed as we were told because she confiscated it.
This is a shame.

Flight was J334 DURBAN.

THANK YOU IN ADVANCE.

Hi
On the 2nd October 2019, they refused to allow boarding on flight that was leaving at 9:45 for jhb cause the gate was closed 45mins in advance! I was at the airport checking in luggage at 9:00am.
The service consultants did not make any efforts to assist.

I have sat in mango planes that was delayed for hours and waited for passengers that was delayed. Mango service is gone pathetic as it caters for people when it suits them. It seems like old people are taken advantage of as it seems that they don't have any rights to fight back.
It was made aware that our seat which was booked and paid in full was taken by reserve as the flight was full.
Traveling from Dbn to Jhb should not be such a hassle.

I would rate mango a pathetic airline that just wants to make money and not offer a proper service.

Very disgusted client

Why is it acceptable for Mango flights to ALWAYS seem to be delayed? I know this is a budget airline service but does that imply that Mango will comply with your booking and time schedules, not really! I would rather pay more a go with one of the many other options of airline than put up with this erratic service!

As an example, my flights from JHB to DBN were delayed on both Friday the 20th September and again today Thursday the 26th September. Todays flight was supposed to leave at 15.40, it is now scheduled for 18.45!

UNACCEPTABLE

Your employ the highest skilled thieves who have no shame in breaking locks, cutting. 200 bags in 20 minutes. WOW that is a record for Mango
cable ties, stealing travelers personal belongings.
We are disgusted with mango airlines. It is your responsibility to make sure travelers
arrive at their destination with their LUGGAGE just as they were given at the check in
counter. If you outsource thieves then I will definitely never use your airline in the future.
After traveling on a Mango flight on HOLIDAY we have to get to our destination and start shopping for items because they were stolen. And wash every remaining item because of filthy marks.

YOU DISGUST ME
PATHETIC
Get your act together

You as a company DO NOT CARE ABOUT PEOPLE.

Good day

Ref Number :SMRSMH

I am one of your passengers who is very disappointed by the service I received. I and My Mom were scheduled to take of on the 14:45 flight from King Shaka to Cape Town.

There was a reported horrible truck accident that held still N2 north bound to the airport for more than 5 hours. I called ahead to report my delay. However I was there by 14:45. I went to the service desk and was told to pay R3 400 for the next flight.

I didn't have the money as I'm sending this complaint from Durban.
In the website it says if you call ahead with the valid reason and still arrive within reasonable time, you will be put on the next flight

Hope to hear from you soon.
Regards
Mr. S. Myeza

I'm an intern working in CT and I don't get to see my family in Jhb at all. This long weekend was my only time to see them and attend to all my critical issues.
On the 20th September at 13:00 I was on my way to Joburg from Cape Town. I changed my flight time the day before telephonically to the earlier time with no problems as I paid for a flexi ticket when booking for my flight. I got to the airport at 12 and went straight to the counter to check in. They got my details and told me that I owed them an outstanding amount of R1800 because I had changed my flight. Because of this they refused to let me on the flight even though I kept telling them about the call I made to them the day before and how the lady who helped me over the phone insisted that I had no extra amount to pay. They refused to help me and sent me to guest services which then made me miss my flight completely. I explained my situation to the staff at guest services and asked them to put me on the next available flight. They refused to give me another ticket until I paid the extra R1800. I refused to pay as I knew that I had no outstanding amounts. They then called the call centre I had phoned the previous day to listen to the recorded call. After waiting for about 45 minutes they proceeded to tell me that the call I had made the previous day didn't state that I had no extra amount to pay which was wrong. Knowing no one was willing to help me I decided to call the call centre myself. I spoke to a friendly lady and explained the entire situation to her and I gave her my number as she was going to go listen to the call I had made the previous day and phone me back. She called back after 25 minutes and told me I was on their website the day before to change my ticket to which I explained that I tried doing it on the internet but it was not user friendly therefore I abandoned this idea and proceeded to phone the call centre. She then understood that a mistake had been made on Mango side and proceeded to arrange me to board the next flight at 16:05. She then phoned me back 15 minutes later and told me I was on standby for the flight as it had been overbooked. She then told me to find Lunga at counter 91 as he would explain the next steps. I proceeded to counter 91 and found Lunga, a very rude and non-helpful person, not just to me but other passengers as well, and asked him for my ticket. He told me to wait and I stood there for 45 minutes before being attended to. I eventually got my ticket and was almost late to my flight.

I attempted to make a flight booking (reference SPJVMB) on the 15 August 2019 using my Jet Account. I received a confirmation of booking but later received a declined email.
So I booked with another airline.
When I went to pay my Jet Account at the end of August I was informed that I was charged by mango and that the tickets were purchased on the 19 August 2019. I did not attempt to purchase tickets on the 19 August 2019 and I did not receive any booking confirmation at all for the 19 August 2019.
I would like for Mango to refund me.

I travelled from Jhb to Dbn on the 21st September. My uber driver picked up that there was a problem with one suitcase when he offloaded our luggage at our apartment. I always use the same luggage and they are in good working order. My suitcase is missing a wheel, this seems to have been removed as my suitcase has a hole where the wheel was. If this was broken accidentally I'm sure it would still have been hanging on the suitcase. I have been using Mango for years and am very shocked that this has happened. I need an explanation as to what happened to my suitcase. How was it damaged and what will be done about it?

When one books a ticket, one chooses a time and makes arrangements according to that time, this is a contract one agrees to with an airline. Mango has changed booking times whenever they feel like it and this has happened to me twice now. They give you notice of the change, so why not just give the correct times from the beginning so that one can make the correct arrangements. I do not believe it fair that they have you book for a certain time and then change the times when they feel like it. I understand on-the-day-delays, but not this noncense of changing my booking time in advance. Please explain to me why this is acceptable according to you?

I traveled on Mango airlines from Cape Town on 18 Sept 2019 on flight JE 708. Before departure I had my suitcase wrapped and on my arrival at home when removing the wrapping, I found that the suitcase had been damaged (a crack of approximately 15 to 20 cm). Please advise how the damage can be claimed from the airline. Attached please find a photo of the suitcase as well as the bag tag

I've made a booking online on 12/09/2019 with the following confirmation number SRVJMH, the booking was never confirmed but my funds were deducted from my credit card R2955.27. I have been given an authorisation code 226667 with regards to my refund. I've been told to go to my bank to check my bank but it's still not back in my account and it's been more than 72 hours
I just want my money back please.

Dear Mango

I am your number one fan. Your planes are clean and flight always comfortable and on time. Today alas, for the third time my suitcase got broken into. While I realise it is not a Mango problem, it does affect your passengers. Judging from the state of the inside of my suitcase and creased clothing, I judge it to have happened on the Durban side although my suitcase was the last one to come off the carousel in Cape Town.
I won't be putting my suitcase in the hold going back to Durban I tell you, it is staying in my safe hands. When I reported it the first time, the lady at the help desk at OR, didn't believe me, I eventually gave and walked away.

Three hour flight delay from Pretoria to Cape Town. No refund, no options to move me to an other airline or flight except if I go find out myself. On top of that there was no notification about the delay being apparent. No email, no phone call nothing.

I am due to work a 30 hour shift tomorrow morning with now minimal sleep. I'm sure my patient's will appreciate it. This is how doctors get burnout.

Was on a flight from George to Johannesburg, once landed I was the last passenger to disembark. I accidentally left my clutch bag in the seat folder, once I realized I asked Mango airlines to recover my bag, when it was handed to me all my cash was stolen, over R3000. It could have only been the flight crew or cleaning staff. What sort of dishonest thieves does this airline employ. Disgusting!

Male flight attendant (only male), Flight JE701 from Lanseria to Cape Town on Thursday, 12 September 2019, what an ignorant bugger. Made me take off my Noise Cancelling Headphones believing that I won't be able to hear announcements in an emergency or that fellow passengers might think that I'm an exception.

For the former issue, please educate your staff on what Noise Cancelling Headphones are and that they actually enhance your hearing while cancelling out the drone of an airplane.

For the latter issue, I would suggest an announcements at the start of each flight that Noise Cancelling Headphones can be used throughout the flight and that you are a progressive airline who understands technology. Unfortunately for you guys, all other airlines, domestic and international, already understands this. I happened to fly Mango by accident for the first time in a very long time, but if you guys don't improve I'll be sure to not have this mistake made again, for me, my company and my associates. I returned to JHB with FlySafair and as expected, it was a non-issue.

I took off the headphones since an argument with ignorance is a futile exercise.
I'm hoping that this positive criticism will make a difference to all your passengers in the near-future.