Marlboro
Reviews and Complaints

I smoke these regular! Tonight i went to light a smoke and felt something sticking out the side! At first i was just going to smoke it thinking a piece of stem or something happened to get through your filter/ quality control system no big deal. Then i began smoking it and it poked me! I pulled it out with me teeth to find its some kind of shuck of some kind of seed that has needle like thorns on it! What the hech are you putting in my ciggarettes!

I bought myself a few packs of Marlboro gold beyond and the one pack was sealed but only had 18 cigarettes in them and the second pack I opened the cigarettes were burning out fast and the tobacco came off the paper. The third pack I opened the cigarettes kept burning my throat and had a very off taste to it. Now I've smoked Marlboro gold beyond for the past 2 years and never have I had this problems before.

Good day.

I am writing in complaint of a packet of Marlboro 20 red that I purchased on the 14 February 2017 at a petrol station in the area which I reside. Several cigarettes in this pack, whilst being lit and smoked on, had almost a quarter which just incinerated in a hiss/poof leaving a nasty taste for the rest of the cigarette.

I would like a reimbursement for the bad experience had by the worlds number 1 brand in cigarettes

I been trying to use my mobile coupons at a local location to me an they keep refusing to accept them however the store pops up an says use coupon here this has happend on a aweful lot of occasions an its really very inconvenient because I have to often go out of my way to be able to use them which ends up costing mmore money out of pocket please consider what you may be able to do to resolve this situation location Duncannon, Pa Thanks for your time an consideration

I have bout 3 packs due to the 3pk special.
I have smoked these cigs for about 3 yrs only cigs i smoke, but the las 3pks were defective or something because i kept feeling like i was puffing air, aure enough. At a closer look at all remaining cigs left and they are con broken like i thought. There is actual wholes on the tip of the M & O's tha can be barely seen. Can some one please get intouch with me about this. I still got remaining cigs for proof

I bought a pack of stail cigarettes from the store buy my house have been smoking this brand for years and im disappointed at the price they are this shouldnt happen is there anyway to get a refund or a coupon for a free pack i dont want to switch brands but i dont wont to spend my hard earned money on something im not satisfied with this has only happened once before and dont wont this to happen again

To who this may concern:
Hello I am 29yo tosha, I have been smoking marlboro smooth shorts since they first came out in which will always be my #1 type of cigarettes, but as of last summer when I seen marlboro midnight's on the shelf I thought i'd try those (I am the type to try anything that's new) well upon buying them everything was good, I loved them, but, the past few months every gas station (I've gone to over 3dozen) here in missouri every pack i'd buy were ungodly stail! I've talked to management at the gas stations and even waited for the shipment to unload before buying them but still i've got the same result! Sometimes the smooths are the same way! Can you please explain why this is? Would you please fix this problem? I really enjoy your new flavors & brand! I do not want to change please! Thank you!
Sincerely,
Tosha, st louis mo

I have been buying Marlboro Black 100s from Crosslands Market in Los Molinos California everyday for the last 3 months. And everyone of the packs I bought have only had 19 cigarettes. I have talked with them they said they would talk with their distributor. But I want to make my complaint with you. I open the pack at the register and have them count them. I thought at first it was just a fluke. Maybe your machine was out of alignment. But it has been carton after carton. Every pack having 19 cigarettes. I would like to know what is going on. Should I switch brands?

I would sincerely like to thank the ### at Marlboro who decided that the cellophane packaging's strip (where you pull to unwrap it) had to be moved to the middle of the packet from where it was just below the lid section. Now it happens that you have a one in two chance to strip of the wrong halve of the cellophane and then you have to struggle to get the cellophane of the top halve. Great stuff man, you are my number one ### of all time.

I purchased a carton of marlboro special blends 100 and when I got home I opened the carton and it had marlboro lights 100 in it. Tried to take back but since I didnt have my receipt they won't change them out. I have been a smoker for 20 yrs. Never has this happen. They are like smoking air. Im so disappointed in this. The money I spent on this carton just to have to do it again is just ridiculous. What can I do about this? Please help the price of cigarettes are not cheap.

When I get to the last step of signing up it says ccn required... every question for is answered and the are no places being highlighted and nowhere is there a ccn spot.. all I would like to do is sign up with Marlboro as I was told it was awesome you get stuff in the mail and I spent money on Marlboro cigarettes every day. So could I please get some help so I am able to sign up. Thank you

I bought several packs of Marlboro smooths in the last few days from multiple states and everyone of them have been stale, it gives me an instant headache and sick to my stomach...im tired of buying and then having to toss them out due to this...is there anything you can do about this. Seems like your reps don't check the stores anymore and your letting stores sell out of date cigarettes

I have been smoking Malboro blue ice for the last 2 years . Today the shop did not have my cigarette so I bought Marlboro fusion. I am very disappointed in the blue bubble inside that cigarette as it does not taste close to icy cold or menthol. I had two cigarettes thinking only one might be faulty but no I was wrong. Terrible cigarette very disappointing! I don't want to bother smoking the rest.

To whom it may concern,
I am a Lebanese citizen. My complaint is about the distribution of the product Marlboro Beyond (Iceball filter). As I am a loyal to Marlboro, recently this line of cigarettes (Beyond) seemed to be not found in the local supermarkets, furthermore its price has been multiplied by 1.5x. The red filtered marlboro pack of 20 cigarettes cost 2.3$ while the marlboro beyond costs 3.3$. My question is, is marlboro responsible for the lack of distribution regarding this brand to my country? Or there is a monopolistic chain of suppliers that are holding their stocks in order to sell it for a higher percentage of profit? As a loyal customer still buying your product for whatever the price, I humbly demand for your concern regarding the matter. Thank you in advance.
Best regards,

Majed Joseph Mouawad

I've been smoking marlboro ultra light 100s for year's. Over the last couple months, (purchasing packs from several different locations) the cigarettes have an awful chemical taste. The chemical I can relate it to is ammonia, and it's causing me to cough & feel ill. I switched to marlboro special blend 100 a, and don't encounter this problem. Anyone else having this issue?

To whom it may concern,

I have purchased a carton of the silver. There is a cigarette in the first box I opened that has a misplaced filter label which is causing the filter to be loose. I'm not sure if there are more cigarettes in the pack with this issue or with any of the other packs.

Look gorward to your feedback.
Nicole du Toit
+[protected]

Malboro gold beyond is by far my most favorite cigarette to smoke. I smoke about 5 packs a week and a few days ago I got a pack where a lot of the cigarettes were not menthol. I don't know if this was a factory error or what happened, but it was highly disappointing. I feel that you guys should check the cigarettes better and make sur they all have menthol balls. I was camping for new years and only had that pack, I couldn't get more so I wasn't able to enjoy my smokes.

I bought a pack of Marlboro red beyond 2 days ago (31 December 2016) and when taking out the second to last cigarette it had been badly damaged even though the packet was kept closed in my backpack for both days. I did not see the damaged cigarette before last night, as it is unusual to take out and inspect all cigarettes before smoking.

I expect an apology and a form of compensation for this inconvenience as I am a loyal customer and expect better service now and in future.

Hello, I am writing alittle upset.. I don't know if you changes the glue you use for the cigs boxes, the last two weeks I have buy a carton of cigs a week and every the last 2 cartons I bought, as soon as you take off the plastic wrap the whole box lid flops open from the sides and front, which makes my cigs kinda stale by the time I am done smoking the whole pack.. I hope this gets correct or I will have to change brands... Sorry thanks for your time...

i purchased two cartons of marlboro reds at my local convinient store to discover that they were expired stale and had mold growing on the tobbaco somehow i dont understand why this had happened i have never seen anything like it before so im out 200 dollars out of my pocket to re purchase two cartons back because i could not get a refund which took hard earned money from me and my family i have been loyall to marlboro for years now and have spent thousands upon thousands of dollars with this company so i would like to have some sort of return on my money or i may be switching the brand of smokes that i buy from hear on out thanks for your time my contact information is 735 river street harlan kentucky 40831