Marlboro
Reviews and Complaints

Hello, my name is Danny Vierling, im 37 years old an have been smoking Marlboro brand cigarettes for 23 years now, up until now ive never had a problem, but i purchased a pack of cigarettes from a Circle K convenient store here in Hamilton Ohio an the cigarettes was all stale an the cigarettes all felt hard an brittle like a cigarette that had been sitting out of the pack all day, but this was the entire pack, anyhow, i went back to the store i purchased them from an they was rude an said to contact Marlboro, i wouldnt complain, but with tobacco prices i cant afford to lose money on stale cigarettes, i hope you understand an can contact the proper packaging department to fix future issues, thanks for your time .

marlboro advance sold in india -is the second filter u use in marlboro advance sold in india contain lead...? i consume about 10 cigrettes a day ...i found a black content looks like lead ...i want to confirm if it is lead(sample sent for testing) so tell me the truth pls...email me [protected]@gmail.com reply me asap as if it is present in this cigrette its very harmful

Went to light a cigarette, the first inhale I didn't taste nothing till I blew it out. It tasted like a chemical and I smelled it strong. As I thought of the smell and taken the second drag of cigarette and blew it out, it took my breath and it made me sick. My mouth watered and stomach turned. The chemical taste was very strong. It made me very weak feeling and I knew I wasn't feeling well. After get assistance, my cigarette was put out. I smelled it and the whole cigarette smelled bad. The tobacco in the cigarette was stronger smelling than the filter, with the chemical smell. The taste was, and didn't leave until I woke up the next morning. My throat was sore, an off an on ask day felt the need to clear a itch throat.I wonder if there is other people complaining about this. Is there a recall? What can we do about this?
I purchased the cigarettes in South East Georgia.

Cigarettes are burning way to fast and ends are becoming large and dropping off dangerously. I have smoked this brand for years and am now concerned about the safety as the end dropping off are red-hot and large.

I but cigarettes in bulk and thus batch is uk bar coded [protected], I am getting better quality when I shop abroad on holiday, these cigs are dangerous.

I drove up to a Super America (SA), and got my electronic coupon ready (that I have used SEVERAL) times at this location.
The lady at the store ( manager) would not accept the electronic coupon. She said she has never seen this type of coupon, and would not honor this coupon.
Store # 4359
St Paul [protected]
Register #2 12/6/2016 12:13:16PM
Transaction # 1059779
I have used the electronic coupon for the past 4-5 month ad have NEVER had this issue.
Needless to say I can now not use the $1.50 coupon again for a few days.
Could you please get in touch with this store and explain the electronic coupon to this store manager?
I would also like you to mail me out a few coupons that I can use in the place of letting the 5 minute timer expire on this coupon. I was on lunch from work an was not able to drive to a different store and NOT be late for work. The lady was VERY rude to me. She didn't understand why her store # was on my phone, asked me how I got this information, pretty much insulted me and told me I was NOT using this coupon at her store! You would think in this day and age, everyone would willing to accept electronic coupons. AND if it was a illegal coupon (which it was NOT), would have $1.50 really shut her store down? I was very insulted by this store manager and the way she spoke to me, and questioned me about a MARLBORO APP/COUPON. Maybe you should reach out to the locations that are approved through your app, so the people using your app are not drilled and insulted when using this app.

Good day on the 5th of December 2016 i opened a new sealed packet of my Marlboro blue ice cigarettes and as i was almost two thirds into it i started tasting a strange odor and taste and then i went for another drag and then it i tasted it in my cigarette and was so horrible i started to throw up from the taste, I then gave the cigarette to a work colleague to take a drag also just to be certain i was not crazy and he also confirmed the taste and spat a few times, If it is possible to request a carton as a reimbursed gift for this issue cause i cant smoke this packet with defective filters or moldy tobacco as its a health risk

Whole case Marlboro cigarettes regulars tastes like flat not right at all bought them at marathon gave close to $600 for them just to throw away in dumpster .I thought about switching back too pall mall but anyone can make mistakes not worried about its been a while ago but my freind said to contact you guys. Hope it doesn't happen too no one else just thought I'd let know how I felted it is what it is.

22/11/2016,
[protected], Greece
I opened my pouch and while I was rolling, I saw a piece of stem big as my finger in there. I request 10 Marlboro Touch (Blue) pouches. You can conntact me at this email: [protected]@gmail.com or my phone number. This is not what I excpected from Marlboro smoking it for 2 years in a row. Maybe I should consider changing company because you don't seem so trustworthy.

I have smoked Marlboro cigarettes for approximately 16 years and I've never received a carton of cigarettes I paid almost $100 for in the state of Minnesota the entire carton was still I try the first pack it was still I try to so I can pack it was still need to pack I tried was completely still I cannot believe this happened I will not continue to smoke Marlboro cigarettes in this is taken care of now please please take this into consideration Minnesota pain is considerable tax I still choose Marlboro I can't use other cigarettes that are not as expensive let me and this also I have to drive over 50 miles with gas at $4 per gallon to get Marlboro 100 soft pack a special conversation here or I will file a complaint for selling defective or expired merchandise with the attorney general in the state of Minnesota in the state in which Marlboro RJR Reynolds resides thank you for your consideration I hope this is taken care of and probably matter you can email me at [protected]@gmail.com. I will be seeking further compensation if this is not resolved I have never made a complaint in the many many years I have smoke your cigarettes but I felt like I had to say something paying $100 per carton driving 50 miles to get them and paid 10 bucks a pack thank you call me please as soon as somebody receive this email to let me know that has been addressed and [protected] expected prompt response by Monday morning thank you

My name is Anthony lauria i bought a carton of your cigarettes last week and eack cigarette had 100 pin holes in it, but no hole in the packs so i just wasted my money. I will be switching my brand if not reimbursed. My address is 5681 indian trail keystone heights fl 326536 thank you i look farward to your responce. I spend lots of money with you guys up to $60 a week.I have had no complaints with your company or cigarettes in the past 10 years. I look forward to your response please get back ASAP thank you

The Marlboro's with a batch number stamped into the bottom reading V271 Z61B7 taste extremely stale like and very chemically treated. I would like my money back for all 3 packs I bought and if you would recall them that would be great. I don't know if you really want the food and drug administration to come knocking for selling potentially more lethal than normal cigarettes

On numerous occasions I have had multiple filters come off the cigarette as I've tried pulling them out of the box. Atleast 6 times now. After paying 9 to 10 per pack my cost of broken cigarettes are adding up. Id like help with this issue or I will change brands. I like the taste of this brand but it has continously gotten worse. Id like help resolving my issue asap

I've been smoking Marlboro for 26 years. Tried all others and always came back to flavor country. Loved the taste and flavor. Recently, this past year, something has changed. I have a wangy burn on my tongue. I'm gagging and chocking, and I am sweating Ammonia. I know you put Ammonia in your product to boost the nicotine effects. Please stop it. You went too far. Take it back down a notch, and go back to what was working just fine, way back. Hurry please.

Marlboro is my and my parents favorite brand name for cigarettes and the only brand I have bought for the last 17 years! But recently I have been having issues with all the individual packs or cartons I purchase! Some packs dont have the tinfoil. Every single pack the cigarettes are stale! I initially thought maybe it was just the store I was purchasing them from so I went to 2 other stores but the cigarettes had the same issues! Enclosed I have provided one of my receipts proving purchase.in the last 2 months I have purchased 11 cartons! Of marlboro red cigarettes and also bought 7! Individual packs of marlboro red cigarettes. I've tried returning them to the store I bought them from but they will not return them! I am very disappointed in our product recently! There either making me and my family sick to our stomachs or taste stale or are making the tinfoil! This is very serious to me because as I stated above your brand is the only brand me and my family buy! If this issue is not resolved soon me and my family will no longer purchase any of your products! Me and my family would please like either a refund or replacement of all the cartons and packs we have purchased in the last 2 months!
Thank you
Kristi zielkiewicz. 6012 azalea cir, west palm beach florida 33415

I purchased a box of Marlboro Beyond Gold from a nearby shop, when I opened the box and lit the first cigarette I realised that it didn't have the Iceball in the filter.
I checked the rest only to find that 5 more cigarettes didn't have the Iceball, which is the main reason why I like the Beyond Gold.

I have been smoking for a couple of years and have always been happy with the products that I buy from Marlboro. I had bought a box from my local shop in Ireland, and the box was, as usual, sealed with plastic, but once I removed the plastic, I could see that the foil inside the box has been ripped off and placed back ontop of the cigarettes, and there were 3 cigarettes missing from my box! Now I paid €10, 50 for a box, and expect to get my money's value, but was left with having cigarettes short, and this makes me worry because I fear that the cigarettes have obviously been tampered with, and I would have no idea what could have been done to them. I have never been so disappointed and worried about a box of cigarettes before. I hope I get response, and solution to why this happened.

I've smoked for 14 years always Marlboro lights and 100s. This last year the same cigarettes are terrible. Stems in the tobacco smells like burning wood instead of tobacco and at $6.00+ a pack I should be getting much better quality than this. My husband has smoked camels for years and never gets this bad quality from his brand. Marlboro what are you doing wrong here? Is cutting costs important enough to start losing customers for? This is bad business. I'm switching brands because of this. I spoke with your customer care department already. Be business smart give the quality we expect for the price we pay. Plain and simple.

I have always smoked Marlboro Gold and Red Beyond since it has come on the market. I have noticed recently in a number of packs that the popping filter is missing in a few of the cigarettes.
I am uncertain of the dates of all the incidents where this occurred, but the last two packs were purchased on the following:
22-05-2016 (RIR R40 KJ8 847 SF25607416) and
25-05-2016 (SV9 Y5B UBU Y6U SF25607604)

I request that I am compensated with new packs of cigarettes.

I can be reached on [protected] or [protected]@gmail.com

Stail smoke. S. Priced high made ###. Cheap smoke u would expect to be made nasty. But no the higher u pay. The nastier they are. I think u just might of list a costumer. And I've been smoking Marlboro for 20 years now and very disappointed. The last year with the taste

The last 3 packs of Marlboro light cigarettes I purchased were awful. They taste stale and at 7.40 a pack that's ridiculous. I am so disappointed because in the 20 years I've been smoking this brand I have never had them where they taste like they have been sitting around for a long time prior to sale. You need to notify the stores that sell your product to not sell old cigarettes If that's the case. I'm not certain. I think it's a bad lot and you need to make this right for your customers that pay enormous amount for a product that we expect to be the same every time.