Marlboro
Reviews and Complaints

I have bought my packs of Marlboro Lights from our local One Stop shop or Tesco. As a smoker I usually buy sufficient to last me a week, which is usually approx 4 packs. Over the past 8 weeks I have found a minimum of two, and sometimes three faulty cigarettes in five of the last 16 packs of 20 purchased. As it seems to be a regular occurrence I would like to ask that Philip Morris do extra quality checks in order that I, along with other smokers of their brand, don't feel so utterly frustrated when trying to inhale on a ripped ciggy, especially if it is late evening with little chance of catching the local shop open to buy a new pack! Picture uploaded of two saved packs from this past week alone.

Today I was sitting outside on my back porch smoking a marlboro red label 100. I had smoked a little more than half and when I hit it again the actual filer burst into a flame and singed my cheek. At first I thought maybe I had done something wrong, but then it happened a second time. Well, it just happened for the third time today and I want to make sure no one else gets hurt. I have been smoking the exact same cigarettes for going on 15 years and never had anything like this happen. Please be careful!

Urgent message - please pass onto marlboro - very important

I recently burnt my finger on two separate occasions after my marlboro gold cigarette filter suddenly caught fire after I took a drag when the tobacco was nearing the end. I have been smoking for nearly 15 years and never before has this happened. Both cigarettes came from 2 separate packets showing there is a major problem.

I urge anyone from marlboro reading this to investigate your filters and change them before someone really hurts themselves,. And I urge anyone who smokes marlboro to be careful whilst smoking especially towards the end as that's when both cigarettes caught fire and burned me.

Regards

Darren from london, england
Dated: 10th december 2014

I have been smoking marlboro blue 100s for quite a while now with buying two to three packs a day And for the last two months now every other cigarette has been breaking at the end towards the filter so now all I get it around a half pack when im paying for a whole pack which is unfair and they should fix this problem.

I have been smoking marlboro silver for a few years now. The past months, the cigarette tip keeps falling off while is lit. I have burned so far a couple of dresses and a couch and is has become a constant worry of were it will fall out next. This should be considered VERY dangerous and someone should check them out. Having to light the cigarette 2-3 times is no fun either. Been smoking marlboro's (from red to silver) for over 20 years but now seriously thinking of changing brand. For an 'expensive' brand here in europe this is totally unacceptable

I have been smoking Marlboro Blue Ice for quite a while now, and this is the second time something was wrong with the cigarettes.. First it was 3 boxes that I bought where the cigarettes were not made properly, and all squashed.. This time, there was no ice ball in the cigarette.. Very disappointing! It is a simple life pleasure that is becoming an irritation.. Quite a few people feel exactly the same way as I do.. Quality control of the company needs to step up and make sure that things like this do not happen!

In every pack of Marlboro Gold Beyond that I purchase I always find 2 or 3 smokes that have no Iceball filter, however in my recent pack of smokes there was a total of 9 smokes that had no iceball filter. This is very dissapointing as that is the whole reason why I buy this specific brand, cause I enjoy the iceball filter and love the smoothness of the smoke. I'm finding myself more and more dissapointed with this brand and wonder what can be done to rectify this. Is there anything or anyone I can send my complaint to? Anyone who can help with info, will be much appreciated...

I only smoked Dunhill Switch but after having problem of the cigarettes not containing a menthol ball i decided to switch to Marlboro Gold Beyond yesterday, hoping to not have the same problem. The forth last cigarette in this packet (the first packet of this marlboro that I have bought after leaving the dunhill brand) did not contain a menthol ball. This is actually unacceptable. Cigarettes are just getting more expensive by the day and it looks to me like the quality is just getting worse. What is the point of buying cigarettes that have a menthol ball in the filter if you don't get what your paying for.

I've been smoking Malboro for the past 6 years, and this is the first time that something were wrong with the packet. The problem is that there is suppose to be a "Iceball" in the filter, and it is missing. The code under the packet is SF25208101

This is the first time something were wrong in the last 6 years that I have been smoking your brand. I am very disappointed, because its a new tipe of cigarette that you have created, and its the first packet I have problems with.

I hope you can solve this problem, and can fix it

Thank you very much
Michael

My 47 year old husband died on October 8, 2012, the disease that killed him was small cell lung cancer which he was diagnosed with 11 months ago. This is known as the smokers cancer, it is extremely rare to become sick with small cell lung cancer if you have never smoked. My husband was addicted to cigarettes and although he tried several times to quit he always went back to it. This is of course what Phillip Morris wants..they formulate their products to be addictive so that they will have loyal customers. My husband spent thousands on cigarettes over the years, the medical bills I have add up to thousands more..what I can not put a price on is the void being left in the lives of my 2 sons and myself. I will never understand how this country allows cigarettes to continue to be sold. My husband was a loyal Marlboro customer but where are they now? They didn’t help me pay for my husbands funeral, medical bills, and the many dozens of bills I will have to pay without my husband who was self employed and the bread winner of our family. By the way it is almost impossible to afford life insurance as a smoker so there is not life insurance check in the mail either. Maybe they can buy my 17 year old son his first car which he was shopping around for with my husband a few weeks ago. My 14 year old son would love someone to take him fishing they way my husband did, can they make arrangements for that? I won’t even get into the college tuition I will be responsible for soon. The very least a condolence card? They are evil, they have torn apart my family and taken away a very talented, loving, wonderful human being and this is the only place I found to complain. Please pass this on to them..I won’t hold my breath for reply.

I recently bought a couple of pks of marlboro light 100's and they were the worst i have ever bought. They must of been really old and when i took them back to store they would not refund or switch them for different ones. . . I have been smoking your brand for a long time and they are not cheap. . . I would really like to be reinburst for my loss. . . Or at least get some really good coupons. . .
Thank you
Pennie mcmurtry
[protected]@gmail.com

For the past several months my awful experience with the taste of Marlboro Lights cigs, the brand I've smoked for almost 20 years, has me extremely disappointed with the apparent changes in the making of these cigarettes. The taste of harsh chemicals that's so obvious after the first drag it makes my lips numb! I've tried buying my fav brand at different stores, sometimes I'm lucky and get a pack that taste "normal." But as time has gone by the nasty packs of cigs have found its way to every CVS & Walgreens stores within 25 miles from me.
I'm so tired of spending about $6.20 a day for a pack of cigs that I can't smoke because each cig in the pack taste terrible, they makes my lips feel numb & worst for my pocket the store where I bought it will not refund my money after I complaint. I'm switching brands, period, the end.
Philip Morris' profits will be minus about $2, 080 a year from my purchases. My lose may not be a big deal for them but I hope more people take notice and switch brands. If more than 1000 people also stop buying this brand the loss will be quite apparent to someone who have a voice and changes will be made.
Maybe for me, this is a sign that I should quit smoking cigs altogether?!

I bought a packet of marlboro pouch tobacco, about a week ago and when i got down to the bottom of the packet, i found this thing that looks like a nut or some sort of plant, that should not be in my tobacco, im really not happy about this, as i have already made a complaint about another pouch being 2 grams under for a 50g pouch. I can send this thing into you, if you require me to. [protected]

Yes, I had bought a carton of Marlboro Full Flavor ciggarettes in Don's Super Saver in Harlan Ky a few days ago.They gave me stomach cramps, diahria, nausea, and the worst was I couldn't hold anythingdown.When I checked the ciggarettes, they were a kind of beige color and when I took one apart, the tobacco smelled funny like mold.I tried to take them back to the store but the lady was incredibly rude because of the carton bieng opened on .And absolutely refused to refund my money or replace the cigarettes.I want to express my disapointment in them and your company for allowing stores to sell outdated or tainted old ciggarettes.I knowI will not be buying anymore Marlboro's.I had never felt so sick in all my days on earth.I thought I was about on deaths door I felt so bad.And I know I am going to let everyone Iknow about how I was treated in Don's Supersaver in Harlan, Ky.Well I wanted to file a complaint here and I did.Thank You for giving me a few minutes of your time.Good day.J.Adams

The outer layer of the packaging the name " Marlboro" is not being displayed at the front of the packet as it should be. Infact it is halfway at the front and drifting to the right hand side of the packet also going on the back of the packet. The "original" sign which usually situates underneath the Marlboro name is nowhere to be seen on the front of the packaging.
Do not understand why these batches were sent out if they are faulty packaging?

Iwas purchasing marlboro 2 pack specials with $2.00s off.marlboro menthol, menthol lights, at wal-mart in plainview texas.I had probably been buying these cigarettes for months thinking that i was getting a discount.one day i go and just to grab some candy by the register and some cigarettes, the 2 pack specials of marlboro.the cashier rings up my stuff, so i pay for it, not paying attention to how much it is.later on i look at the reciept and notice i did not get my discount, so i go to the customer service dept, they finally give my a $5.00 gift card for the refund on my cigarettes and say they are going to take all of the $2.00 discount, 2pack, cigarettes down, and fix them in the computer where it will take the $2.00 discount off.I went back about a week ago from that time and bought some more of those same cigarettes and nothing had changed. i tried to get my money back many of times and still have some reciepts to show i didnt get my discount.they told me they didnt know what to do, or the person that did that was gone.so im out of about $14.00s, plus tax.what am i suppose to do?

i bought a carton of cigs. and they were dry and had a strong smell of chemicals! i do wish there will be some thing done about this! it is not cheep to buy smokes in michigan and i am currently unimployed ! my name is nathan dammann and i am a loyal smoker but this is becoming a problem more and more with dry tobacoo and weird tasting smokes ! if you choose not to redeem me well and in a fair manner i think i will change brands ! i, m very sorry but i feel that i should be given at least a free carton or something of value ! my address is nathan dammann
403 s.jefferson st.
saginaw, MI 48604 thank you

I bought three packs of Marlboro 100's the other day, and every pack I have opened have had cigarettes missing out of them! Each one only had half a pack in them. I was extremely angry. I paid $15 for those packs and I was screwed out of my cigarettes.