Marlboro’s earns a 1.4-star rating from 681 reviews, showing that the majority of smokers are dissatisfied with their cigarettes.
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bad tasting cigarettes
I have been smoking marlboro reds for 8 years and have not experienced "bad tasting/stale" cigarettes only a few times. The pack must be defective or something and Phillip Morris should have a solution (refunds or exchanges) for this problem.
The complaint has been investigated and resolved to the customer’s satisfaction.
beware
I went on the free Marlboro coupons website, I signed up and still have not received coupons! I think they just want your email to sell it! Please, BEWARE!
This about marlboro . they ask you to fill out form and never get the coupon are the other thing they tell you will get like the tv.marloboro coupon !
They always send me my coupons
metal stick in my cigarette!
Just went out doors for a cigarette and after puffin for it for a little while I see something I thought was just a long piece of tobacco and go to flick it off. But I couldn't so I grab it with my nail and pull and out comes a metal stick! It's round and over 2 inches long! I'm not happy and wondering what this is? How did it get there?
The complaint has been investigated and resolved to the customer’s satisfaction.
Its a coffin nail.
new blue ice cigarettes
Recently, marlboro have changed their usual menthol flavoured cigarette to the new blue ice range. This new cigarette tastes terrible, and I have not been able to find a pack of the old menthol marlboro's as they have been discontinued. Why on earth change a recipe that works? These new cigarettes taste so chemical, they leave me with a disgusting taste in my mouth. What can be done about this? Its ridiculous that they would change what has been working well for so long. I know I am not the only customer to feel this way, as I have been told by many shop keepers who I complain to when there are no regular marlboro menthols on the shelf.
The complaint has been investigated and resolved to the customer’s satisfaction.
I hate the new Marlboro Blue Ice cigarettes! Bring back the old one! I am already smoking a Chesterfield and will definitely not buy new Marlboro again. All my family and friends agree...
Dear Phillip Morris
I am unhappy with the product and this is not the first time this happens. The filter has a hole in and does not taste good when you smoke it. Please make sure this doesn't happen again, because this is wasting my money. Regards
Aneska
Can anyone tell me if it's possible to get heart palpitations from smoking Marlboro Blue Ice?
Feel the same. Why no have both brands. Marlboro is losing a lot of clients due to the change! I hate the new blue ice, but can't find a replacement cigarette! Nothing compares to the smooth taste of Marlboro Lights Menthol! Hope this is just a phase! I feel boikot Marlboro untill they bring old flavour back! Who's crap idea was this anyway? They should fire him / her!
I can't believ they have taken them off the market either, I know a lot of people who smoke them too. Well I shall not support the new flavour. But shall give up I'm glad they don't need my R20000 a year habit.
Marlboro Menthol was a really good cigarette, could not ask for a better brand. Why on earth take it away and replace it with the new ice? the new brand is not a match to what was on the market. I to am sure that there are many people out there who feel the same and would appreciate it if the old brand could be back on the shelves. If there are others that do in fact like the new ice flavour, why not have both on the shelves?
Please, pretty please...could Marlboro send out surveys to the customers and see what the response is!
Maybe it's all the chemicals in cigarettes that make it taste like chemicals.
un accounted certified summons
On or about february 14, 2011 I sent a certified mail letter court papers with summons to the dover post office in dover deleware maryland. I sent these documents via the beltsville maryland post office on rhode island avenue. 2 weeks went by and I could not trace the package and I was informed by my neighbor post office that... It had been returned back to the post office mark "unauthorized signature". However, there was never a trace of the package. Well... Today is saturday april 16th 2011. I recieved a call from the local dover post office that it had no record of the package and I would need to check at the dover air force base post office. And when I did... I was given a name of a now civilian (Retired) sgt. Robert s jones as the person that had signed for it. This package contains a summons for an up coming court/criminal trial in the state of upper marlboro maryland. So far... The trace for it stops with this person. He is a former sgt robert s. Jones form the 412th squadron... And so is the defendant in the case! The summons to date has never been returned back to me in beltsville and it is unaccounted for. This package has a lot of confidential and privileged information pertaining to the case... The summons mailed (Certified) was for a dr. Mcgraw who is a key witness in this case. Please... Investigate this matter and I would like to know what the penalty is for mail tampering?
not buying cigarettes
My husband and I was shopping in our home town walmart located at 1919 diamond hill rd in woonsocket RI and we was going to cash out and my husband ask me to buy him a pack of cigarettes because he was holding our 2yr old grandson. So when I went to the cash I asked the clerk for a pack of cigarettes and rightly so she ask me for my Id and I did not have it on me so I told my husband that he was going to buy them and the clerk said that he could not buy them because he could be buy them for me and I might be under age, now I am a mother of 4 kids and a grandmother of 2 and my husband is almost 50 he also has grey hair so I know they had to know we were both old enough.
i just opened a pack of marlboro ultra lights with only 19 cigarettes inside! bought at granite falls nc speedway.
19 cigarettes in just opened pack
There is a coupon on Facebook going around saying like with 15 friends and share get 2 free catons
original taste and strong menthol feel
2011 newest stamps with kinds of famous brands cigarettes, including Newport box 100, Newport short, Malboro Red/Red 100s, Malboro Light Regular, Malboro gold, B & H cigarettes.
They are in high quality and have strong menthol taste, we sell in lowest price, buy more we can support 15usd per carton to our customers.
1. No MOQ limit, free ship as 1 carton
2. Package: Original Box : 20 cigarettes = 1 packet, 10 packets = 1 carton, 50 cartons = 1 Master case
3. Free Shipping by EMS, safe customs
4. shipping time: 4-8 workdays.
5. Service: Door to Door.
6. Payment: Western Union / Paypal/ Money Gram / Bank Transfer
7. With stamps Indiana, florida, nj, ny, illinois, CA, PR, Michigan, Texas, thanks.
All of them are at wholesale price and include free shipping. if you are interested in the products, please contact us .
contact way : [protected]@hotmail.com / [protected]@yahoo.cn
we wanna sue then government for experimenting with our lungs!!!
me and my friends having been smoking malboro menthols for over 15 years and ever since they became "FSC" we have never had so much phlem and chest congestion.wtf is up with that?what kinda freakin chemical did they add now to the millions of other ones that are already killing us. how is that even ok with other smokers i want justice!
The complaint has been investigated and resolved to the customer’s satisfaction.
u know what there going to tell you when u bring it up in court dont you there going to tell you to stop smoking and go ### yourself thats probley what you should do
Are you too stupid to read the warning labels. ###s like you make me sick
poor quality
my roommate and i have been smoking marlboro full flavors for our whole lives.i myself smoke 2 cartons a week and my roommate 3.the last 3 times we bought your product we noticed there were a lot of stems in the cigarettes and they were causing holes in the paper.you couldnt get a drag and the cigarettes were going out.i would like to get some replacement cartons if i could because i spend a lot of cash a month on your product.if you could please email me with a solution my email is [protected]@gmail.com.or callme at [protected].thanks megan sheridanand bill porter.
i have had the same problems with my cartons of cigaretttes. I am very disappointed with the quality of these products. I would also like to be reimbursed for the product that not only is unusable but tastes terrible. I will be watching this website to see what your large company does for its customers.
I paid 48 bucks for a carton . Just to have some them to have the filter not glued to the cigarette, I would like to be reinburst .
I paid 48 bucks for a carton. Just to have some of them to have the filter not glued to the cigarette. I would like to be reinburst.
Don't worry, you will be dead before the replacements arrive.
all cigarettes were split half way down the middle
All of my cigarettes in two packs were broke. they were all split half way down the middle! Im NOT a happy person! I'm thinking of changing my brand of cigarettes !
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a pack of your Marlboro special blend 100s that had 2 cigarettes that had a rip in the side about 2 inches long I am keeping for you if you want proof it seems like for the past 3 or 4 months we have been getting packs with one ripped cigarette now it has turned into 2 in the same pack is there anything that can be done I can give you all the info on the packs I have keep.
You should change your brand by quitting completely.
overcharge
this afternoon I went to buy cigarettes that was advertised for 4.74 a pack when you buy 2 packs and when I pay I ask why they are charging me 5.74 for each pack the lady told me that the prices has gone up then I ask for the manager Alex Gomez and he look the sign they had on the shelve and he say that's old and he pull if off and trow it on the floor and...
Read full review of Marlboroinch long piece of plastic found in cigarette
i am from a small city in Australia and i am 18 (legal age for smoking and drinking in Australia)and i recently found a inch or so long piece of plastic rolled up in a Marlboro cigarette and i am extremely dissatisfied with their quality control.
> i have several high quality pictures of the cigarette and i would like to get a contact in the actual Marlboro company to talk to me. i have tried to log on to the Marlboro website directly but cannot as i am not 21.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been smoking for 17 years and I recently bought a pack of marlboros with a defective cigarette. When I lit it there was a poison like taste to it. I have never had one that tasted so bad and in 17 years that is saying something. I have been unable to contact marlboro to give a formal complaint so good luck.
without reson stuck of to job
respected sir
i am suresh and ankush both are brother was
working in Marlboro poster man job from April, 2010 to July in Delhi
conat place (C.P)
sir last 19-Mon-2010 we went to home for my cosine brother marriage with
permission of my Tms Randeer sir and my super wiser archit
i sad i want leave some days and he both said OK, no problem you can go, what sir when we came to Delhi and went to job and he said get out
from hear and he (randeer) said i don't know both of you i dont know
obout your leave tock to your superwiser what sir therir no responce ot
any marlboro employ so sir plese take acction of this person becose he
dont do this things any poor peeple
and sir randeer attitude is very bad a very time he is iritate workers
he was no responce when we say sir display damage and posters on their he said that is not your duty your duty is only stock what is this sir if my job is poster man what my work is only stock information when i sad to him then his attitude is very against of my self every marlboro counter gives in market to own relationship persons, no time table of cheqe distribute every shop kepper ask to me when your marlboro employ Randeer give me my money, this things said to Randeer what he is no any replay he said this is not your work, you check stock and give me information what sir last 3 months i am giveing stock information what many shops wheir no marlboro stock, many time i call to Randeer what he told ok i am coming but i set their one hour but he did't com their sir you can check shope i have full detail of stock and them name and address sir ( i dont't take my job i have a lot of job but sir i was also marlboro employ by the help of marlboro i deposit fee of my institute so that i want give only information obout your company sir rendeer unless and untill your company will do job your company not we a become good company sir stock off the randeer your company will become a good company )
if you have trust to me sir you ask to parliament shopes, he will dont know shop sir he don, t do any work every work down his poster man he don't know about any market he is the layer and his super wiser is also sir he keeps own psterman his relation ship person Rajesh you can ask how many shopes he does in a one day only 15 and sir his market only "kalktora " ; last week meeting with Manab sir he know in marlboro office sir give me Manab sir mo. no. i want to toke him
he was told posters and any display damage complaint is not big issue
and he is no a responsible person in marlboro company
sir please take action . i shall thankful to your company
sir my email id er.[protected]@yahoo.in
marlboro is the no responsible company its a bad compny and his employ is also very bad
The complaint has been investigated and resolved to the customer’s satisfaction.
without reson stuck of to jobb
respected sir
i am suresh and ankush both are brother was working in Marlboro poster man job from April, 2010 to July in Delhi
conat place (C.P)
sir last 19-Mon-2010 went to home for my cosine bro marriage with permission of my Tms Randeer sir and my super wiser archit
i sad i want leave some days and he both said OK, no problem you can go, what sir when we came to Delhi and went to job and he said get out from hear and he (randeer) said i don't know both of you i dont know obout your leave tock to your superwiser what sir therir no responce ot any marlboro employ so sir plese take acction of this person becose he dont do this things any poor peeple
and sir randeer attitude is very bad a very time he is iritate workers and no a responsible person in marlboro company
and sir i want join again my job
sir please take action . i shall thankful to your company
sir my email id er.[protected]@yahoo.in
very bad marlboro employes this very bad company
changes in marlboro 100's
I have smoked marlboro light 100's for 15 years and recently i have noticed a big change! For one thing the cigarette does not stay lit and i was smoking on my sofa and the whole end of my cigarette fell off and put a hole in my couch! I have talked to several people and they have the same complaints! As you well know a pack of cigarettes are too expensive to have the light fall off constantly and waste half of it. Some people have even talked about changing brands! Whats going on? Please email me and let me know. My email address is [protected]@yahoo.com
I've heard that too and it makes sense and probably has saved many lives. I statrted noticing that awhile back ago and was happy they were doing it, it also saved me money since I'd set mine in an ashtray, get busy and let it burn up, but afer they changed them it would jut go out.
It's because they are packing them light to save money on tabacco and there is not enough tabacco in the tube to hold the fire on, it's been happening with all of the brands, I've burnt holes in expensive things because of it. My husband packs his by hand but I was so fed up I just switched to e-ciggs.
cigarettes are changing
So recently I was made aware that they Marlboro cigarette packs are changing. Instead of the Marlboro 100's that I have been smoking for 17 years are now Marlboro Red 100's. They taste like I am smoking a Marlboro Medium. And anyone who has smoked Red 100's for years knows the difference. TRUST ME! This is bull crap and I want to know why. When you go to the Marlboro website, it says the packs are changing but that the cigarette stays the same. BULL****!
Bring back my cigarettes! Given that I almost have to go on food stamps in order to pay for them, I should be able to keep the same ones that I have been smoking for so long.
my complaint is i pay over $5.00 for a pack of marlboro reds in the box.in the last few days the marlboros i buy are weak and taste like im smoking nothing but papper.what happen.wheres the nicotene.?im really not happy with marlboro.i should get what i pay for.
carton of cig. damaged
I bought a carton of Marlboro Special Blend, When I got it home noticed the carton had a slit in the carton. I didnt see any thing wrong with it until I took a pack out and the slit was through the pack and a couple of cig. This was in two of the packs. I took it back and showed the tobacco store and they told me it was done at the shipping distributers. They receive their cigarettes in carbord boxes without seeing the cartons.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a packet of marlboro blue ice and in two of my ciggarettes there were no ice ball. I am not happy with this because I like marlboro blue ice espicially the ice ball.
taste
The taste of marlboro has changed they are not good anymore. Also they go out so fast and you have to pull hard just to get a smoke. They are not packed very hard either-they fall apart easy. Yet with all that I find myself smoking more I guess trying to get something that is not there anymore. The store where I buy them says a lot of people are complaining of smoking more for the same reasons. What is up with this Marlboro? They go up on the price yet the quality goes down. I guess they are trying to get one over on us like the government. Guess I will have to try some different brands.
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm so glad I am not the only one who noticed this! The good news is, though, that their cheaper counterpart, Special Blend Lights, taste better, like the old Marlboro Light, and are about $1 cheaper per pack.
Marlboro just don't make cigs like they used to. Well that is the case in some countries.. All Australian Marlboro taste terrible as do European ones including England. Have recently been to the Philippines and there are many varieties of Marlboro including a blue lights and a black menthol both are fantastic .. All the cigarettes taste and smell just like they used to some 20 years ago.I note from the packs that they are manufactured in the Philippines also. They taste soo good and are so aromatic.. they do not 'stink' like European versions and are much much nicer tasting and a much smoother stronger smoke.Why do we have to put up with inferior products in some countries.. In Australia the cigs cost $16 for a 25 pack.. In Philippines a 20 pack costs 30 Pesos.. ie less than one Australian dollar when bought as part of a 200 pack. When paying more we should expect the same high quality and taste... come on Phillip Morris Corporation.. Please make them taste better for all of us.. Thank you.
Your are right about the Marlboro changes, I guess this is just one of the way to save their expenses on manufacturing process and at the same time smokers will have to get cigarettes more often that means manufacturers will have more profit. It is sad that you'll have to change your brand because of this. By the way have you ever tried to smoke Marlboro from Europe? I like their natural taste and they are much cheaper, it is possible to get them online, fortunately there are alot of stores selling European made cigarettes. I personally made some orders with www.your-cigs.com, you may try them also, Good deal!
stale cigarettes
Marlboro still uses julian date code system on their cigarette packs. The code printed on bottom of pack should have a letter, then a 3 digit julian date, followed by a letter, then a number which is the last number of the year manufactured. This should be "0" for cigarettes produced in 2010. If it is "9" you are buying cigarettes from last year, likely...
Read full review of Marlboro and 32 commentstrip to the er because of fsc
I have been a Marlboro Menthol smoker for years.Ever since I started smoking the FSC cigarettes thing haven't been good for me.I have contest mucus that is unreal.I wake up once to twice a night drowning in it.I have been to the ER because of these cigarettes.I have been suffering with chest pain and congestion that the doctor blames on the cigarettes.I do not have a history of this and I know for a fact it is because of the FSC.(btw dr just says quit)I also now suffer from head aches and sometimes a upset stomach.Not to mention I have to relight my cigarette at least once or twice every time I smoke.My cherry falls off and also bad bad cotton mouth.This isn't right.I feel everyone needs to pull together and sue these mugs.I am thinking about talking to a lawyer.It say's I can attach a photo.If I started spitting all my mucus into a glass jar and took a picture of it and posted it.You'd be amazed how much there is(gag me).I'm not even a heavy smoker nor a chain smoker.Never have been.I'm a healthy woman.I don't even smoke in my house.Anyway Marlboro has lost two faithful customers.We now roll ours and get more taste then Marlboro brands.I SAY TO HELL WITH FCS
Well said allseeingeye..lets consider banning alcohol because of all the related deaths per year.This board isn't for children stripedtigress.We are all adults and are legally aloud to buy cigarettes I do believe.Why not go find another board that is based on anti smoking rights because your barking up the wrong tree.I don't blame myself for anything btw.Only thing I blame myself for is wasting the space to reply back to you.
Maybe you should start! The whole idea of fire safe is stupid and contradicting instead of rejecting the idea of people smoking perhaps you should embrace it and provide places to put buts in public, till then deal with us complaining about being forced to switch to a sucky *** product yet again imposed my uncle sam
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Marlboro emailswebsite@marlboro.com100%Confidence score: 100%Support
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Marlboro addressNew York, New York, United States
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