Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

Dear Sir,
My self Saleem, abusiness man at Kottakal.I woluld like to raise a serious issue regarding service center at calicut Indus.
Two week back I have taken my car ( KL-55 B 33- Swift) to the service centre for total service for gear and clucth, and the billed amount of Rs.17600. But end of the day total damage to car Cluth plate burned up. Before Maruti service centre where good enough for customewr satisfaction...now am scared I have talked to the service manger also but no Use .Request you to kindly consider this matter seriously, I have taken one more Car Ritz days month back, am now worried about that service also...Pls.condider the matter seriouly

Thamking you
Mohd.Saleem
Contact No:[protected]

I have purchased Maruti Swift VDI and its now 6 months old. Now I am getting very smell in fan blower for one or two minutes when I start the vehicle. During my second service, i have told the same to Maruti technician, for which he has advised since the vehicle is new there will be plastic smell and asked me to run the AC without Blower keeping on.

I am not happy with the feedback what he has given, since the smell was not there for first 5 months and I have checked in other swift car also.

Can someone tell me the reason for the bad smell.

Eshwar
[protected]
Mumbai

Maruti alto lxi e3 2007 rfg. no. c. g.15 b 3102 chassis no.1069265 eng. no.3472098 delivery dealer code c301 colour superior white.
Body roof defect
From...
Manoj tiwari advocate
Kedarpur ambikapur
Disst. surguja (c, g.)
Phone no.[protected]
Mob.[protected], [protected]

Hi,

I bought ritz on 9th oct 2009, from wonder cars, chinchwad. delivery experience was good except some initial hiccups (which I don’t want to mention here as other big problem follow & need to be dealt seriously).

I received the call from wonder cars service center for the first servicing & I agreed to drop the car on wednesday, 11th november. as decided the pickup boy came for taking the car for servicing. (here I would like to mention one point which is slightly off track but still I can’t resist. the point is, I was not at all feeling comfortable regarding dropping the vehicle for servicing as it involved mechanical work in my absence.) anyhow, I let the delivery boy to take vehicle. (delivery boy was well mannered & polite all the way.) as per delivery boy, I was suppose to receive the call from service advisor (referred as sa hereafter) regarding the status of my car after he checks the vehicle; which I did not receive. then as a matter of caution I called up the wonder cars service station & enquired about the same & response given to me was, they will make sure that I will be receiving a call shortly from sa. couple of minutes later, I received the call. as per the sa, car was in absolutely fine condition & will be ready for delivery by 12 noon. (this was the first suspicious instance because as per the wonder car telephone representative, car will be ready for delivery only by evening & sa was contradicting this.)

Thankfully I had not opted the home delivery of car post servicing & hence went to pick up the car personally at 7:00 pm.

Actual story begins now.

The sa brought the car in front of service station & judiciously offered me test drive before delivery. I sat in the car & asked whether he has taken test drive. as per him, he had done complete checks post servicing & was satisfied. then I started the ignition & immediately noticed that the oil indicator is not turned off though the engine is on. I refused to take the car for test drive & asked the sa to take the car to bay.

By this time, another expert has joined him to the bay & started the inspection. I guess this was some senior service advisor (referred as ssa hereafter). they both did the inspection & testing till 8:30 pm.in the mean time, they had called the manager, front service desk & made him aware of the problem. at 8:30 / 8:45 pm, I was notified by manager & ssa that, problem seems to be serious & needs further investigations which can only happen next day as the test center was closed by that time. I agreed to it as I was reassured by the manager that he will personally look into the issue & update me the latest status as & when necessary. so they arranged for my drop back home.

I had decided by then that I need to be personally present following day to witness the progress. after all I had paid 4.75 lacs from my pocket. : (

Next day, thursday 12th ; I arrived at the service station around 10:00 am. service station was waking up by then. at around 10:30, ssa accompanied me to the bay & while walking, he updated me that he was investigating the issue late till 11:00 pm the earlier night. (though I don’t doubt the sincerity of ssa, I was wondering why he had to wait till 11 pm when we had decided that nothing can be done as the testing center is closed.)

We arrived at the bay & work began. I was offered a cup of tea & was asked to wait in the customer lounge. I accepted the tea cup & refused to go to customer lounge as I did not want to miss the action & wanted to be with my car. ssa did all the investigations & was accompanied by the manager by 1:00 pm. both came over to me & updated me with about status. as per them, they had done with inspection & replacement testing of minor switches which was not solving the issue & the oil indicator was still glowing post engine start. they had concluded that oil pump is not generating enough pressure & not pumping the oil. I was taken aback by this conclusion as that meant I was driving the car without engine oil for almost 1000 km. what that meant was engine might seize any time & that can be a life threatening situation. so they both decided on changing the oil pump of the car which had not even crossed 1000 km on odometer. now the question was availability of oil pump in pune region of maharashtra. considering the density of cars in pune, to my surprise, there was no oil pump in region. another point to be noted here is ritz is not a latest launch by now. I guess it’s more than 6 months since ritz launch. with no options, I was persuaded to leave the car @ bay area & wait until the availability of oil pump. manager again assured me of looking into the matter personally & keep me posted with the latest updates.

Next day, friday 13th out of concern & anxiety, my father got in touch with the sales manager, wonder cars, with whom he shared good relation & asked him to enquire. diligently, he got latest information to my father that we are yet to receive the oil pump & once received, we will get the highest precedence & will get our car delivered on priority.

Point to be noted here is, I did not receive any call back & I called the manager front service desk on saturday 14th at 1:30 pm& enquired. as per him they had received the oil pump but we were lacking the expertise to fit it. also, he quoted that they are referring the service manual for each steps while replacing the oil pump. the reasons cited was, ritz being the latest addition to maruti family & they are lacking with the know how’s. I did not understand this ridiculous excuse that maruti did not provide the complete expertise & training to the staff before / after launching the car. I agreed to it for not having any other choices & kept the phone down. 

Sunday 15th ; & again I was expecting a call back & to my frustration, nobody bothered. I decided to give a surprise visit & check out the latest happenings personally. I arrived at service station at 1:15 pm & took a walk a round of complete service station area & found my car missing. by then, my heart had already started beating faster. I called up the manager, front service desk, to know about the status & purposefully did not reveal to him that I was at service station. his reply was, he is on holiday & will get back to me with latest status asap. till date, I have not received call back from him. then I called the sa to know about the status & by god’s grace he responded. he informed me that, car was ready on saturday evening itself & has been parked in parking yard. only long test drive was remaining. and the so called manager, front service desk, who was going to personally take a look at the situation, was completely unaware of car being ready on saturday evening itself. (saturday was working day for our manager & he was in the office.)

Sa & I went together to bring the car back from parking yard. I was happy that the car is now ok & the oil indicator is no more glowing & had gone into mental safe zone. incidentally, my brother in law was checking the car from all the sides & noticed the scratches on the doors. we brought that to the notice of sa & confirmed that those scratches were not there when the car was brought for servicing. he went in & got the second highest authority present as; manager, front service desk, was on leave. he checked the scratches & took the car to bay area & asked the waxing guy to put some wax on scratches & polish it. he did it for our satisfaction & got rid of scratches partially. but to my bad, scratches can be still seen…

After that, we were taken to the billing desk. they handed over the bill to us & asked us to pay rs 300. when asked about the details we were told that, those are towards engine oil top up. but as I knew, no oil top up is needed at first servicing for k12 engines, I asked for further details. I was told that, some oil was spill during testing at bay area & we need to bear the cost. we argued that, in case of oil pump not being faulty whether we would have asked to pay anything like that & answer came as no. upon our argument, seniors at service station agreed to check if this amount can be waived off & let us get out of there.

Till date, I have not received any call back either from either wonder cars or maruti office.

To conclude, I want to list down some key points:

1. why all ritz spare parts are not available with service stations?

2. why maruti is not taking care of imparting appropriate knowledge to service station guys before / after launching the car?

3. as the car has run without oil for almost 1000 km, who takes the responsibility of the car for next 5 years?

Thanks,

Sagar

To,
Maruti udyog limited

Subject: regarding persistence of complaint in maruti car.

Respected sir/madam,
I amitabh ranjan mishra r/o 16/54, new sohbatiya bagh, allahabad purchased a alto-lxi car having chasis no.943087, engine no.1171617 on 31.05.2007 and registered as up70aq9701 from your authorized dealer in allahabad “greenland motors”.
after that my car always regularly goes to greenland motors, allahabad workshop for servicing and maintenance. after purchasing the car, it appears that there is some problem of gear shifting in my car. I always made complaint regarding it but none of the employee/person of greenland motors took attention on it.
On 16.11.2009, I faced a big problem when I came to know that gear shifting system of the car was completely failed. then after anyhow I went to the workshop of greenland motors, allahabad for repairing for the same. after checking the car they told me that the gear selector rod was broken and needs to change as well as they gave me estimate of rs.550, which was very shocking to me because the car was purchased in year 2007. when I ask them about the warranty of the car, they did not gave any satisfactory answer and after changing the gear selector rod (shaft comp, gear shf part no.-25510m70b02) they gave me a payment receipt (cash memo no. bc09005808 dtd.17.11.2009) of rs.426, in which they deducted rs.112.50 on discount coupon of smart card issued by greenland motors, allahabad and return back my car after receiving the said amount. when I made complaint to the officer’s of greenland motors regarding it, they never took attention on it and always ignored me.
So, it is requested to you that take my this complaint in your preference list and take appropriate and corrective action according to your level. it is also requested to you that refund my money which was wrongly taken from me for changing the gear selector rod and make sure that i’ll never face these kind of problem in future. kindly do the needful from your end.

Thanking you.

Waiting for your positive reply,
Amitabh ranjan mishra
16/54, new sohbatiya bagh,
Allahabad-211006 (u. p.)
Mobile no.- [protected]
Email id:- armishra. [protected]@gmail.com

My Car, Maruti Suzuki Swift LDi with No-DL5CS2929 colour-"White" Model-"2008", is One year old .I have send it 2-3 times for claim to the dealer. Last claim was on 28 August 2009.We are not at all satisfied with the services provided by you people you are not using good quality of paint even dont know how to paint.It was not uniformly painted, the shade of paint was not matching, and after 1 month its white colour becomes dull.Following parts of the car was repaired-Bonet, Front Bumper, Left Side complete, Left door.Diggi and back bumper of the car. I am also having honda civic but I am very happy with the service provided by them they use quality product and give a very good response.But in your center even after call the problem remain same .Now again I have Send my car to the dealer.Kindly see to it .
I am waiting for a reply from your side to confirm that my complaint is not unnoticed.
Please reply as soon as possible.I Will be highly obliged to you

My car met with an accident on date 29Sept2009 and Given for repair to T R SAWHNEY MOTORS PVT LTD-B-5, Industrial Area Phase -1, Badli, Rohini (Sec-18 Opp). And One Job card is Issued without any Number on Dated - 30/09/2009 with an agreement of delivery with in 15days after survey.
ANy of the T R SAWHNEY MOTORS PVT LTD- Employee or Customer Care executive responds to my severals phone calls and visits at their sites. Today I come to know that Keys of my car being misplaced and some work due to this still pending. Neither they provided any alternate vehicle to me even after demanding, from last one month.

Mr. Gautam and Pandey looking after the work in accidental deptt. They demanded motor car inspection report from me Even I told them that my car is insured by T R SAWHNEY MOTORS PVT LTD Only. and they also have original copy of insurance.

My Car no is HR 26AL 7310 Esteem Redwine color.
Hope for quick n favoirable response from your side.
In between my real uncle expired on dated -28/10/2009 and i faced many big problems due this issue.

Manoj Choudhary
[protected]

To, date: [protected]
Shri pankaj narula,
Executive officer (service),
Maruti suzuki india ltd.,
Palam gurgaon road,
Gurgaon – 122015
(haryana)
Pankaj.[protected]@maruti.co.in

Subject: replacement of swift vdi (m) car (diesel) purchased from “one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow (selling dealer code - 1306)”.
Reference- previous letter sent (dated 07-09-2009)

Sir,
it has been informed you vide my letter dated 07-09-2009(copy enclosed) that i have been constantly facing difficulties due to some manufacturing defect in aforesaid vehicle, purchased on 28-10-2008 from one up motors india pvt ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow (selling dealer code-1306) with effect from 26-11-2008 . the engine number of car sold to me is d13a1139932 and chassis number is ma3fkeb1s00369410 and colour is zy4-azura grey. on requesting through aforesaid letter dated 07-09-2009, you instructed the “one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow (selling dealer code-1306) to check out for the fault and its removal. thus according to the instructions, the dealer took the vehicle on 24-09-1009 and assured me that fault will be removed completely. after completing their services, one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow (selling dealer code-1306) had returned my vehicle on 27-09-2009 (copy enclosed). they assured me that swift vdi (m) diesel car has been thoroughly examined for the fault and the fault is completely removed, so there is no chance of facing any problem in the future again.

Despite of the service given by “one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow, on 29-10-2009.the swift vdi (m) diesel car’s engine got off suddenly, thus the car got stop at ring road highway, khurramnagar, lucknow and i was not able to reach my destination. swift vdi (m) diesel car was then carried to my residence by through toeing. that day this problem was informed to one up motors pvt. ltd.52-c, sringar nagar, kanpur road, alambagh through telephone and the call was received by miss. neha and miss. vandana but car was not able to send to the service centre as because of mine busy schedule. next day after trying many times, the car started finally and was under use along with starting problem. but on 02-11-2009 morning, while going to the hospital car was again stopped short near mithaiwala crossing, gomtinagar, lucknow and then mr.deepak chahal (service engineer, maruti suzuki india ltd.) and mr.rishikanth mishra ( gen. manager, one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow) was informed and car was taken to the service centre.

Through this the only conclusion can be made that the previous service was not effective enough either in finding out the fault or its complete removal. the concern dealer is not in a state to remove the defect. they are just consuming time so that the warranty period may get expired.

This is my humble request to you, to kindly consider the inconvenience faced by me and direct “one up motors india pvt. ltd., 52-c, sringar nagar, kanpur road, alambagh, lucknow (selling dealer code 1306)” to replace my swift vdi (m) diesel car number up32cp9160 with the new one or else i shall take legal action against the maruti suzuki india ltd. including prosecution under criminal laws etc.

Thanking you.

Yours sincerely,

(dr. vikas kumar)
A-1/3, vikas khand-1, gomti nagar,
Lucknow - 226010
Mobile - +[protected]
Email – [protected]@yahoo.com

My car which a year old has been making too much of noise all off a sudden. The hmming sound of the Ac is too loud esp when on a slope or at a higher speed. Also, each time I switch on the Ac there is gas release noise that comes. I went to three Maruti Service Centers & have got a revert that it's fine no issues. My only question is if this is normal then why the sound was not there earlier. The last time I faced similar problem & after few days, the ac stopped working & Sai Service told that there was a gas leakage. Thankfully, my car was under warranty.

I am not happy with the way Sai Service treats its customers, esp. if the vehicle is under warranty.

Regards,
Shruthi
shruthi.[protected]@icicibank.com

I had given my swift for repairs on the 19/10/2009, which was to be serviced within 4days. After 4 days the staff at ARYA CARS kept telling me about staff problems at there end & they would deliver the car at 12noon . After waiting till 2pm they would tell me it was being delivered at 6 in the evening. They never had the coutesy to even call back & inform that it was not being delivered. For the past 5 days I am being subjected to this bizare behavior. Today when they finally delivered the car at 2.30 I was out, { after waiting for more than 2hrs for them} the driver refused to leave the car. THe boss I dont know who, said he needed cash payment right now. I requested him that I can make payment at 5.30pm & to please leave the car since I had to go to the airport. He said it is against the companies policies to deliver without payment & took back the car. After harassing me for 5 days, with arrogant rude replies, not ready to give me the name of the person whom I am speaking to, waisting my time waiting for the swift they made me feel so cheap. If this is the companies policy its a sik company with no care for customers. He could have kept the papers of my car against paymeent. If Maruti Suzuki considers itself a standar company having any reputation they better appoint proper service agents & take an advance before touxching the vehicle.
The behavior of ARYA CArs has caused me a lot of stress & inconvenience shuttling around in a city with no proper public conveyance. I had a filthy experience with people so cheap for a petty amount of RS 8418/-

Maruti complaints - problem with new maruti alto
Review all maruti complaints
Maruti
Posted: 2009-10-19 by asheesh

Problem with new maruti alto

Hi all,
I would like to inform you that I have bought a new alto car from competent automobiles (cp-delhi) having registration number dl2c ak 0285 on november 2008, from the day one I start feeling that there is some problem of viabrating with my new maruti alto but after some days the situation went worse as there is problem with viabrating. I have gone to competent mehrauli several times for servicing and from last nine months to inform them about this issue but they always give excuses. I am not able to get this thing easily as I bought a new car of maruti and not an old one, I am sure that there is fraud done with me so I need your help to investigate this issue as they are not even bother about my level of frustration.

Please ask them to clear the situation.

Your prompt reply will be highly appreciated

To,
Manager,
Grievances cell
Maruti suzuki

Respected sir/madam,

Sub: complaint for non delivery of tools in maruti wagon-r lxi duo bs-iii

Details of a car as below,

Model : maruti wagon-r loxi du bs-iii
Color : ocean-blue
Dealer : prem motors, gwalior
Order no. sob09001684
Order date:- 07/10/2009

I brought an above mentioned car on 9th oct 2009, but till today (23/10/2009) I have not received my tool kit with car. while as per my knowlledge each car consist its toolkit within it. I visited thrice to the show room for that but all the time they told they the tookit is finished.
I have to go outside the city how the customer will mange without tools in a car.
Please send my tool kit as soon as possible.

Regards
R. d. sharma
Gwalior (m. p.)

I am consistantly Compalining about gas kit problem i am facing in my new Maruti Wagon r duo..

Gas leakege, Less avarage and NON filling of Complete Gas tank is my problem from last 1 1/2 years.

BUt till time nothing been done, almost in month of April May 09 my maruti ramins 15-20 days standing and in observaTION OF Service center Guys, After doing some repaire every time they assure me that they have sorted problem '' but awe Problem persit .

Gas leakege, Less avarage and NON filling of Complete Gas tank is my problem from last 1 1/2 years.

I am really clueless how to handle his problem...

I had booked a swift dzire through automotive manufacturers pvt ltd, navi mumbai on 9/9/2009. a cheque of rs 50, 000 was also issued along with the booking and I was assured the best service and periodic updates on when I could expect the delivery of the vehicle. as a first time buyer of the vehicle, this was heartening to hear.
As the delivery date drew closer, I was told about a delay in delivery. when I asked for an explaination, there said that there was some transportation issue due to which all cars have been delayed. they said that my car was showing up for dispatch on 15/10/2009 post which the entire process would take 8- 10 days. on 15th october, after repeatedly calling the representative (mr chetan and mr kiran), I was informed that the cars have not been dispatched.
On wanting an explaination the sales persons dont have any valid explaination for the delay or do they have an idea of the tentative date by which I could expect the delivery.
All this has left a very sour taste in the mouth. a reputed company like maruti is accepting large sums of money from consumers, making pot loads of money as interest and not delivering vehicles.
Please do not book any maruti cars (especially at automotive manufacturers pvt ltd, navi mumbai) and waste your hard earned money waiting for your car. there are enough options in the market that you can consider.

Dear Sir,

1. I had gone to the Maruti Service centre, pathankot vehicleades in the morning at 0930hrs for the regular servicing of my vehicle no HP 38A-3597 Model Maruti car 800 cc.There was no mechanical problem other than changing of the engine oil, oil filter and the regular service.Somehow i failed to understand that they handed over the car to me at 1600 hrs.

2. My serial no was 13 which was given to me, the time i entered Pathankot Vehicleades Pvt Ltd. i went to the waiting launge and waited for the promised delivery time till 1430hrs.By that time car serial no 33 was checking out which means already 32 vehicles have been done with the servicing except for my car.

3. i spoke to the workshop manager Mr. Puneet and informed about the matter but nothing could be resolved.After the verbal complaint to Mr Puneet, i was given the car with the servicing done at 1600hrs.

4. This is disloyalty towards the profession by the service centre and embarassment for the company that it fails to provide better service to the customer

With Regards.
Capt Malay Baidya
15 Kumaon
C/o 56 APO
mob: [protected]

Dear Sir,

I bought a Maruti Swift from Autopace Chandigarh through CSD on 06 Oct 2008; after booking it by paying Rs 15, 000/- as booking amount. My insurance was adjusted from the same amount and was informed by the salesman (Mr.Ankush) and the manager that the refund amount due will be sent to me in one-two months depending on when they get their payment from CSD.

Despite my repetitive queries they gave me lame excuses and I never got the refund. Last week i got a call from an executive that I'l get the refund included in the insurance policy, provided I renue it from them. Its been a year since I bought the car and the dealer is now trying to cash on the insurance renewal.

It is strongly requested that customers should not be taken for a ride like this, the dealer issued an ultimatum to reimburse my amount and measures taken to prevent such incidents.
Thanking you
Flt Lt Dharmendra Sunda
48 Squadron
Chandigarh.

To,
The Chairman / Managing Director
Maruti Udyog Limited,
Gurgaon, Haryana.

Subject: Complaint against unfair and extortionist trade practice being committed to cheat the unsuspecting customers of Maruti Udyog Limited by Rana Motors (P) Ltd., in the name of effective services.

Sir(s),
I have an association for 15 years with Maruti Udyog limited and am writing this letter with great anguish to you on being cheated by your company and the above named Rana Motors. I am an owner of a Maruti Swift car bearing No. DL 9CR 2942, which I had purchased in the month of June, 2007 from M/s. Rana Motors (P) Ltd and since than I am getting it regularly serviced from said M/s. Rana Motors.

On 10.10.2009, I sent my car for regular paid service through my Driver at Rana Motors, and the service adviser at the work Shop advised and recommended my driver for use that Engine Oil (Synthetic) on the pretext that the synthetic oil is recommended by Maruti for its vehicles, and any ordinary Engine Oil shall be at the responsibility of the owner. He further represented / recommended that we are recommending every customer for use of the Synthetic engine oil as it is better for the Maruti Vehicles. Believing solely on the advice and recommendations of the Service Adviser, my driver accepted the same. The Service Driver did not even bother to inform the Owner (myself) for recommendations for the use of Synthetic engine oil.

It may be worthwhile to mention that in the past I was always recommended to use the regular Engine oil (which may be verified from the service records). When I saw the Service advice memo I was surprised to see how the synthetic oil is recommended instead of regular engine oil. I, confronted my driver for user of the Synthetic Engine oil, on which he told me that “it has been done solely on the recommendations of the service adviser, who had told me (my driver) that in case of use of regular engine oil, if the engine does not perform properly, then Rana Motors shall not be responsible and to avoid any complications I accepted the advice of the service adviser.”

On 11.10.2009 I personally went to take the delivery of my vehicle from the workshop of Rana Motors at Wazirpur Ind. Area. I contacted the service adviser and the service Manager and enquired from them as to why the Synthetic Engine Oil has been recommended instead of regular Engine Oil. Initially they both did not give any answer to my questions but on my repeated questioning they avoided any specific answer and said that they have recommended as per the specification / recommended by the Maruti Udyog Limited and if I have any grievance, the Complaint can be made to the Maruti Udyog Limited.

To avoid any unpleasant situation I made the payment of the service bill and got the deliver of my vehicle. Normally, I always estimated the service charges between Rs. 3000 to Rs.4000, but this service coasted me Rs.7159.00, and this steep escalation in the service cost is purely on account of the advice / recommendation of the synthetic Engine Oil by the employees.

I may ask from yourself if the Service book of our vehicle recommends for the use of regular Engine oil, than why were we forced to use the synthetic oil and, if the Synthetic engine oil is better for the Engine of Maruti Swift Car, than why in the past services, regular Oil (inferior quality oil according to you) was used and the same is recommended.

While choosing to purchase a Martui Swift Car, one of the main considerations for me was the low service / maintenance cost on account of use of the Regular engine oil. If I was aware that in future the service partners / service agents of the manufacturers of Maruti Udyog Limited will force us for higher maintenance cost / service cost, I would not have purchased a Swift Car and would have looked for other options. A person should be taken by surprise by subsequent conduct of your service partners.

M/s. Maruti Udyog Limited has created an impression in the eyes of the general public that the maintenance cost of their vehicles is very low, which I would say is very deceptive and wrong. If we go by the advice of the service advisers of Maruti the service cost of my car is much more than the luxury Cars like Honda Accord. A difference of Rs.3000/- in the cost of service only on account of use of engine oil is major consideration for a middle class person like me.

This may be a very small issue for a big company like Maruti Udyog Limited, but it is a very serious issue for the general public and people like us. This amount of Rs.3000/- may not be that important for me but as a responsible citizen of this country I felt it necessary to bring this illegal and unfair trade practice to your notice for remedial measures to save the image of a manufacturer of affordable cars.

I hope you shall ensure necessary steps to stop unfair trade practice by the service providers, under intimation to me, failing which I shall be at liberty to take appropriate steps at your cost and responsibility.

Regards,

Narender Mann
Advocate
43, Mall Apartments,
Mall Road, Delhi.
Tel. [protected] and 011-[protected].

I have booked a car from true value panchkula (berkeley automobiles) on 6th oct.09. and I did cancel it 7th oct. 09 but he is ready to return my booking amount that is rs.5000/-. the amount is not big but not very small for a salaried person. the dealer person should inform us before deposit the amount but he did not inform us. now I think I should go to newspapers and consumer court also. this is all cheating, openly cheating.
I want to get back my money.

Thanks
Shiv charan jangra
[protected]

Car was running fine since last two years with 15K kilometers . Get serviced from Maruti Pasco on 30th Sep. fro normal greecing/oiling and all but after 100 km clutch plates break down . get the service from lacal mechanic and came to this is the 7th car in four days after 15-20K kilometers (Wogon R ), having problem in Clutch plates. March 2007 Model.

Dear Sir,

I have booked my Swift Vxi red color at Dhru Motors, Surat, Gujarat. At the time of booking I was commited to get car after one month. I booked car on 29/08/09. And today it is 5/10/09 but still I haven't got the car.
And I am getting same car of same color from another dealer. But he is asking me some extra payment of 25, 000 more to get this car after one day only. So I am not getting in the same city some dealer have car and some dealer doesn't have car after one month also.
Please help me regarding this matter.
Should I continue to go for the same or should I change my decession to purchase Maruti Suzuki car?

Thanks & Regards,
DIVYESH BHAGVATI
+91 [protected]