Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

Facing problem with new swift (ldi /chassis no-413463/eng. no-1195902) since time of purchase 14 march 09. with complaint of emission of black smoke launched right from cars 1st service now already 10 mths over for the experimentation process carried out by the service provider (chowgule, pune). they tried changing turbo charger at first which didn't gave any satisfactory result. after the complaint was relaunched they changed inter cooler but this time their effort didn't work out. now i'm fed up with the routine trips for same thing again & again. I have necessary documentary proof to support the above facts. now finally believe that this is an inherent problem in the car itself & i'm no longer prepared to accept ‘experimentation & research’ on a brand new car... patience has now worn out awaiting your prompt and favourable response. I hope that maruti suzuki would wish to have one more happy customer & would provide me immediate replacement of the vehicle/moneyback to provide relief from month long anguish.

Hope my geniune grievance is addressed immediately.

Best regards

Thanking you

Yours sincerely
Dr. amar

Dear Sir/Madam,

I have Purchased a MAruti SWift In August 2009 from the Pasco Gurgoan but from starting onwards there was a sound from the Dashboard and i have sent my card into the Karnal Motors Dealer i have paid Rs-5000 extra for extendable Warrenty but your is demanding service charge and labour for checking the sound of Dashboard and there is some problem in Shocker also.

i am plaining to purcahse a new car also (Wagnor ) but due to bad services i will change my plan.

My NAme is Sanjeev Arora
my Cell No is [protected]
kaRNAL

KINDLY DO THE NEEDFUL.

Dear sir,

Reference to the policy no. ba 5066514 dt. 23/08/09 against the vehicle (maruti / zen estilo) running on mrs. meena gupta,

Would like to inform you that our vehicle got damaged and have filed claim for the insurance amount and have got misbehaved during telephonic conversation from your indefatigable executive (mr. sanjeev kumar) having mob. no. [protected]) dt. 25/01/2010 at 4.25pm. he not only misbehaved but also hide his identity and also threatened to cancel the insurance amount.

Which is spoiling the market value of one of the biggest insurance sector organisation.

Kindly look into the matter and do the needful to avoid such a misdealing.
Rajesh gupta

This is to bring to notice about an incident of cheating done to my wife whilst she had been to do some repairs at spectra service station at kachpada, malad. .
On 22 / 23rd nov 09 as self was abroad my wife and dad had been to service station for some repairs. While parking and reversing the car our car had small accident with another car driven by spectra employee. All inside the spectra premises, the whole spectra staff ganged up and extorted 2700 rupees from my wife giving all sorts of different reasons and blames. As my wife and dad (74 yrs) got confused and paid the amount.
Self after coming to india have complained to spectra customer care and asked for such unlawful act. , but till now all have been vain and no action have been taken by anybody.
You can contact ms famina mob no> [protected] in spectra malad customer care for all details.
Self can also be contacted on above email id and mob. No [protected]

Your prompt action on the matter will be highly appreciated.

Regards,
Capt. Surendra kairo

I had bought a maruti :wagon r-lxi from sai service goa in july 2006 and the same has been serviced by sai service goa-purvorim.

Reg. no: g a - 07
c -0 -185,

Vehicle has been driven only 19700km.

On 14th. jan.09, suddenly break failure has happened, and with gods grace, we got saved from an serious accident.

Company should claim responsibility for major failure, dealing with life of owner.
Pollution control certificate was taken from sai service goa on 2nd. of dec.09

I am giving vehicle for repair at pune.

Would appreciate immediate response from service head, & r& d head.

If accident would have happened, because of manufecturing defect then company would take complete responsibility or not?

Can someone help..? in getting maruti to attend to this issue.. its beginning to leave a bad tasts in the mouth.

Regards,
Hari keshav paul

[protected] &
[protected]

[protected]@rediff.com
Hari. [protected]@suzlon.com
[protected]@gmail.com

dear sir/madam
we bought a wagon r from m/s jeevan motors of bhopal ever since we are not satifid with the performence of the car the engine of the car makes sound like diesel engine and suspension make sound like a tractor all the time we visit the work shop the answer that we get is that there is nothing unusual and every car is like that sir this is our second maruti wagon r and 4rth maruti car but we had no complain with any of our previous cars
this wagon r was purchased on 09/07/ 2009 the engine no is 4644544 and chassis no is 819976
order/inv no sob09000941

my contact no is +91 [protected]
mail [protected]@yahoo.co.in

Well my swift diesel bearing regn. no. up25y 6670 had met with an accident on 18-12-09 at tilhar near dist shahjahanpur. the nearest authorised workshop was m/s sumitra automobiles at shahjahanpur. I had a cashless insurance plan for my car from a private company apart from natmar. well from 18-12-09 till todayi. e.12-01-10 I havenot recd. my vehicle also the workshop manager tells me that the delivery will take a few more days. I seriously had got fed up with the policies of this company. the people who are responsible for taking my job don't understand the hard problems that my family has been facing these icecool days. I will request maruti officials to take my matter seriously otherwise the confidense that I was having in this brand will be totally shattered

To,

The Officer in charge

Maruti Udyog Ltd.

Delhi :-Fax 011-[protected]

Indore :-Fax [protected]

Jabalpur :-Fax [protected]

Sub.: Problems with the New Maruti 800AC LPG purchased from M/s Standard Auto Agencies, Jabalpur (M.P.)

Dear Sir,

I, Komal Narang shop.No.2 Sai Collection Prem Nagar, Madan Mahal, Jabalpur(M.P.) had purchased one new Maruti 800 AC LPG by your authorized dealer of Jabalpur M/s Standard Agencies.I have purchased a new car 800AC LPG on 28/07/09 & I have pay before 1 month but from the first day problem are coming, the back light is off.The noise in Engine very much, not running in LPG mode.

When I ask Mr. Ashish Patel(Sales Executive) to check my car in LPG mode in show room, he ask me that there is no LPG in car & all is OK.and By purchasing original Maruti CD player from showroom the mechanic had cut 8 to 10 wrings fitted wise.I complained next day about this & executive ask me the car sending my driver but on 08/08/09 they ony send a mobile wan, they check my car over their only. But the problem is not small the problem is too big & the problem is the car come automatic in gas mode and after few minute come in petrol mode & in workshop they have check all wire also by removing central locking & CD player also. In these problems the driving of this car is very dangerous; the mechanics of workshop are illiterate. they are just road side mechanics, they can’t find any problem in my car.

Sir, from the above it is very clear that, the car is defected by Engine & as pipeline side so please change my PCS because its very dangerious.Obtaining payment of new car which is highly objectionable and for which I will go to Consumer Forum>further they are believing in selling the vehicle and not in satisfaction of consumers.

Sir, I had following problems in the car as with your dealer:- Interior portion of

1.the vehicle was very dirty inside {INTEROR} &out side.

2.The mat of the vechicle was also very dirty.

3.The behavior of the officers/proprietor of Standard Agencies was very bad, & in your Regional office the mam who had pick my phone hold me for 30min because she is talking with his friends about party, and when talks finish she said OK I will ask your problems to seniors and cut the phone, this is the way to talk to you regular customer? Now I want that piece of 800 AC LPG new one, for which M/s Standard Aut Agencies, Jabalpur (M.P.) may kindly be advised at your end.

The your officer’s are very badly behave with customers, they never present in cabin.whenever try to meet them, they will wait about 4 hours, after that they are out of seat.The Mr.Vikas Saini, Mr.A.K.Pathak, Mr.Ajay Shukla, Mr.Tomar Parihar, Mr.Shailendra Singh, Mr.Atul, these all know about my problems but they only suffer me by sending me to cabin to cabin.Miss.Shabnam is also not good she always chit chat with their male friend about party, dress but she never talk about solution of my problems.

Kindly note thai if I note that if I not receive new parts within 2 days from the date of this letter/fax than I have no option except to go to Consumer Forum for which the Maruti Company as well as dealer of Jabalpur M/s Standard Auto Agencies, Jabalpur(M.P.) will be fully responsible.

4.All doors are running very hard /bonut have a lot of gap/full body viberating and second gear is to hard this all problem are written in job card but not solve. And the standard agencies feel proud that they are doing 120 cars for serviceing but they dot satisfied the coustmer. The most big thing is that the senior &labour class said that your car value is 30, 000/_only when I complain to mr tomar he ask me to show those people next day he take off. I think that I am cheated by standard auto or by maruti company because I have pay more than 2.50 lac if standard auto oner have no four wheeler I will gift him by my side. IF MARUTI COMPANY DON’T TAKE ANY ACTION I WILL FIRE MY CAR IN FRONT OF SHOWROOM. THIS IS LAST WARNING IN OMNI THEY DO NOT SOLVE THE PROBLEM OF MY VAN AND I HAVE SALE THAT VAN FOR LOSE OF 70, 000/THOUSAND. AND I AM SENDING THIS LETTERE TO ALL DEALER OF MP&OTHER STATE .And mr parihar call me in his cabin & ask what work u r doing I said that I am in journalism line & my father have a business {disturburter} of luggage vip, aristocate, safari & other bag manufacturer.then he ask me to witch briefcase is good I ask him that v.i.p odyssey he ask me that the new year is coming so u r giveng me that briefcase in gift I have said that my father is handling that. So sorry I amnot able to give that brefcasebecause is costally near about 2850/-.i think this is the reason they don’t take interast to service my car.

Hope you will take favourable action in the matter and will direct the dealer of Jabalpur to give me better service in future & good washing.Otherwise I have to take Severior against Standard Auto Agencies, Jabalpur(M.P.) & Maruti company.this is last waring I don’t take loss again.

Thanking You,

Komal narang

Yours faithfully,

KOMAL NARANG MOB -[protected], [protected], [protected]

Copy to:

1. M/s Standard Auto Agencies, Jabalpur (M.P.)

2. Indore Regional office, Marugi Udyog Ltd., Fax0731-4069382

3.Dehli Regional office, Marugi Udyog Ltd., Fax 011-[protected]

4.And other dealers of mp & other state.

To,
the r. m. maruti udyog ltd, east. region kolkata.
through area sales manager msil, bhubaneswar.
sub :- (cheated me and harassment physically & mentally)

Respected sir,
I beg to state that I mr. a. raja rao faithfully customer last few years of your company.in 06-06-2017 I purchase a wagoner lxi model or05-x-6030 chassis no.: 417122 engine no.: 4240789 color: carbine blue from your sky automobiles pratap nagar, n. h - 5, dealer cuttack, orissa. so far on 10-08-2017 when I go for my regular servicing your true value team and the team leader of your company named manoj kumar sahoo told me that if I exchange my car then they give me right value of my car and I can also take a new one. so they valued my car rs.220000.00 and take my car key and all my original document for further step. then I gave him my foreclose letter of my old car which finance by indusind bank after settlement the amount will be the same. then in state bank of india racpc cuttack sanction the amount for my new car loan rs.453000.00 and rest will be from onroad price I have to pay as down payment. but the problem is now when I want to purchase of my new car from your dealer company staff named manoj kumar sahoo decrease my valuation amount from rs.220000.00 to rs.190000.00 and the rest deference amount he told me I have to pay in indusind bank then also I can purchase my new car. so I oppose and this type of indecent behavior complain to your higher authority for take some actions.
Ceo: mr. avinash singhania, branch manager: mr. kousik ojha, sales manager: mr praveen lath asst. sales manager: mr. somyajeet roy true value manager mr. sanjay gupta all known about my problem but I think they want to save their team so they after four month told me that I take my car and sold it outside then after I can able to get my new car. now my question to all of them that if they don’t exchange then whey they keep my car on their premises for last four month. and if I sold my car in out side then why they give me false commitment and for this period me and my family also suffering. I think all are involve in this case so they hide the truth and cheated me like this.
there fore I request to you to mr kohili area manager to see this matter for your kind consideration for dealing customer better service and support if your company not solve my problem then I have to give a statement in media and lunch a f. i. r on nearest police station and my lawyer take legal action for this type of behavior towards to your company.
Your faithfully customer
A. raja rao
At.- shakti nagar
Po.- arundaya market
Ps.- madhupatna
City: cuttack – 753012
Orissa.
Mob: [protected]

I mrs santosh devi agarwal had a maruti van no as23b8600. on 20th of december my car was parked outside my house at d. m. lohia road, tinsukia, assam and I found at 9.30 p. m. that the e. c. m. of my car was missing. I went to the dealer i.e. jay bee auto agencies pvt. ltd., tinsukia about my complain. there response was not good, and they said me to bring police f. i. r and accordingly I submitted them on 21st december evening. then they said you have to fill up a claim form and submitt it to them. but till today that is 25th decmber they could not provide me claim form. my position and my car is in stand still position and waiting for claim form. please take strict action against the dealer

My name is ghanshyam dudakiya and I am writing this complaint with reference to a maruti alto lx purchased from katariya automobiles, ahmedabad.

Complaint details:

On 20th june 2009, I had booked a maruti alto lx. as per the final agreement, the dealer offered a final vehicle price of rs. 2, 70, 093.00 (including accessories) out of which I had paid rs.1, 50, 000.00 as down payment.

The vehicle was delivered on 24th june 2009 along with all promised accessories with an affirmation that the registration certificate shall be delivered within 45 days of the delivery date. however the dealer provide us an invoice 91066-ar4bhs dt. 24th june 2009. but didn’t provide registration certificate (rc).

The sales executive who had handled the deal is misbehaving with me and not helping us. we contacted the manager but we did not get his appointment. still after 6 months I am not able to get registration certificate (rc).

I have already called the dealer many times and tried to contact manager but with no luck.

Many thanks

To Managing Director
Maruti Suzuki,
Dear sir, I am Pradip Baruah from mehsana.I have booked "Swift Dzire VXI"(Silky Silver) modal from "Mehsana" driller service on 17th of September.On advanced I gave them Rs-40, 000.00rs.They told us to deliver my car within 30 to 45 days.Days are going but still now we are not getting it.last one week before they told us that the car has come, and you can take it" then we told them ok we will dellivery it on 22nd of December.But today I visited to their office to see my car with a happy mind but there''s not the car. They gave that to other someone.I asked the reason Why? They told me that the first preference goes to the full payment customer. But though we payment 40, 000.00rs they promised us to deliver it on 22nd December but... We need it as soon as possible.But they give us word and words to deliver soon but now its four months running you know four months.How long we will have to wait.Please take it seriously.What actually going on.

I had Purhased Maruti Astar VXI Chasis No 212113/Invoice dt 27-09-09 Control no 5853917-NJDP from Apra Auto pvt ltd JMD Regent Plaza Gurgoan - Concern Executive Pravesh Bhutani, But they Given me Temporary registration Temp HR7397 with validaty of one month, but I had followup with the dealer for almost 03mths for my complete registration/papers but they have not given till date 19/12/2009, I had also paid registration amount to the dealer, but they really not help out, I had very bad experience with Apra Auto & and my car is Astar is standalone (not driven) by anybody and also not any services granted ...Pls help ----------------S.S.GUJRAL (Customer)

Dear madam/sir,

This is to bring to your kind notice that I had insured my maruti swift dzire car (hr51 ad4568) with national insurance (policy no 4812089). the vehicle was bought on 25th nov, 08.

On 03/08/2009, I faced an accident at nh-58. I was going to get my family from a nearby place ghookna, ghaziabad when in order to save a scootterist I was hit by an approaching truck. the car hit the truck head-on and then turned down towards the right. I had to be taken out by people from the left while doing so they damaged the left side also. I was brought to the hospital and in the meanwhile some people ripped apart my cd - player and battery. somebody informed my relatives and then they took charge. the car was immediately brought to the nearby regent autolinks, a maruti showroom.

Few days later when I visited the showroom no steps were taken to initiate claim proceeding when my friends had already provided them with the required information and documents. few days later I was informed a surveyor has come to inspect the accidental car. the proceedings started but the surveyor refused to give claim for the left side and the accessories, which were fully covered in the policy saying that they were done damage by some miscreants and is not part of the accidental damage.

Now it is very depressing that till date 16th dec '09 my vehicle is not ready and when it was the surveyor started asking for more documents like police report, third party claim and then later started to verify my driving license. these things could have been done earlier but just to delay the proceedings this drama was staged. I visit the showroom and even call the manager daily to check if my vehicle is ready to be delivered but no positive response has come till date.

The billed amount for the repair has come out to be 2, 78, 000 but the surveyor has passed only 1, 70, 000 the rest he says has to be paid by me.

The majority of the problem has been created by the surveyor mr. b. s. khaatar who is posted with the national insurance company, new delhi.

I hope you will understand the problem and do the needful for this case.

Warm regards

Priyanka tyagi

[protected]

dear sir,
my wagon r no. is UP-14 AR 8674 was accidented 3 times within a years, due to this my car was repair three times by rohan motors ghaziabad from where i was purchased my car bt the dispute is that my car was not repair & painted on the dant part. the color of my car is silky silver bt when car was painted after accident the color not properly matched with the original color. so kindly request to you solve the disputes as soon as possible

thanking you
Hejbir singh shishodia
ADD- J-603 sec-23 sanjay nagar ghaziabad

I have booked WagnoR LXi on 28.11.09 through MotorCraft (Shaibabad) by Rs. 10, 000/- and on that time it was decided that car price is Rs. 3, 52, 000/- and car will be taken based on final price for the month of Dec'09. Ultimately Maruti decleared the revised price for the month of Dec'09 which is comparatively lower than Nov'09 and same has been confirmed by other Maruti dealer. On 01.12.09 another Rs. 3, 20, 000/- was paid to MotorCraft through different two cheques and the cheques were cleared on 02.12.09. On 01.12.09 durinmg payment it was cleared that balance amount will be paid at the time of delivery. Delivery was taken on 03.12.09 on that time MotorCraft produced the invoice for the full amount as per Nov'09 monthe rate dtd 30.11.09 (before making payment / confirmation) and claimed the balance Rs. 22, 000/-. They have completely denied the revised discounted rate and ultimately forced to pay me the balance amount after making seen creat.
It is really surprising for me that like Maruti dealer how they behave with the customer.
Matter has already been complaint to Maruti vide CRM no. [protected], but till now no result.
It is clear Maruti is not at all bother for their valued customer.

I have purchased a maruti swift dezire from maruti suzuki showroom (Adarsh motors karimnagar district, andhra pradesh) but since 4 months iam unable to make vehichle registration (Rta refused) the reason is chasis number mention wrong in documents this mistake did by maruti showroom adarsh motors karimnagar, andhra pradesh, every day iam asking them to amend it but since long time there is no action taken and iam facing lot of problems with that iam unable to travel any where.

Mohammed khursheed
Email : [protected]@yahoo.com
Karimnagar

Re: Maruti Car Swift, Registration No.WB 06 4726, purchased on 12/08/2008 from your authorized dealer, Machino Techno, Kolkata under the Hire Purchase Scheme from HDFC BANK. got damaged due to manufacturing defect.

With reference to the above, I would like to bring to your kind notice with deep heart that while I was driving on 24/11/2008 at 12:00 PM, I suddenly noticed that smoke was coming out from the car over the place inside as well as outside the car, the car was filled up completely with thick smoke, driver and myself was almost suffocating to death, in spite of our repeated trying anxiously, tried to open the door, but the central locking system failed and the doors could not be opened. Somehow with great difficulty, I tried to switch off the car and pulled out the key, in spite of that, the engine was racing with great speed and sound and the smoke was coming with more force inside as well as outside the car. We were almost suffocating to death due the smoke, at that time a huge public as well as police gathered outside and they managed to pull my driver and me out of the car through the window. Police as well as the public, with great difficulty, opened the bonnet of the car and disconnected the battery, then only the engine stopped. In the meantime, we noticed the whole of mechanical parts were burnt out and damaged beyond our imagination. The cooler tank also bursted and diesel and mobil started flowing through the exhaust. Public as well as the police asked us to go away from the car as it might burst and cause damage to human life.

I called up immediately your authorized service dealer ( Motorkrat ), where I normally get my car serviced. After a detailed inspection of the damaged car, they expressed their inability to repair the car as it was damaged beyond the capacity of their expertise and hence they suggested, they would like to send the car to the dealer from where I had purchased. Your will appreciate that there is some serious manufacturing defect due to which this accident took place and this accident could have caused loss of human life and injury to the people on the streets.

For your kind information, I have a very high opinion about your company, as well as your product, we as well as my family and my friends always go in for your branded product for your Goodwill and Service Excellence to the valued customer. Trust you will look into the case very seriously and do the needful immediately without any delay as I am mentally very much depressed and harassed and inconvenienced as I am not able to use my car, because of the accident. Almost everyday, I use my car for more than 100 kilometers for a day. In the absence of the car, I have to spend a lot of money on public transport like taxis and hired cars. And this is also hampering my professional work where I am working as s Senior Executive.

This is all because of Deficiency in Service due to product with manufacturing defect for which you will be held responsible.

Moreover I am really disgusted. I was called by Mr. Amit Adhikary of Machino Techno regarding my car. I am amazed to find out that he is trying to project that the problem was there ealier. wanted to bring to your notice that Mr/. Adhikary inspected the car before taking car. At that point of time my car did not have any issues except some dent and mark.

Now after keeping the car for more that two days he is claiming that my car"s excaust pipe., oil box have broken. I am damm sure that the car was ok when I had given.

If some damage happens when the car is getting repaired thats is not my fault.

More over I have been a loyal customer of maruti since 2001.Nobody till date has not spoken or illbehaved with me that I faced today. When I refused to admit that the damages had not been there, I was told that I should take back my car.

I have purchaged a new Maruthi ALTO Lxi from M/s Mitra Agencies on 30/03/2009, un-fortunately three tyres were punchier due to miss handling of tyres and tubes. We find all three punchier were due to, leaving a cap (air tube cap) in side the tyres. This caused lot of inconvenience to me while I am travelling along with my family.

My Car Details are given below
Month & year of Mfr. : 02/2009
Chasis No. : MA3EYD81S0133125B9
Engine no. : F8DN1284809
Registration No. : AP 29 BF0330

Please take, while you people fixing tyres to the new vehicles. I hope it may not repeat for future vehicles.

I have Maruti Swift VXI, Silky silver and I purchased this car on 4th july 2008 from true value allianz motors S.D.A. New Delhi I have already availed 2 free services from DD motors and AM automobiles respectively. I got a call from AM automobiles Wazirpur in July2009 regarding my car's last free service and Miss Rashmi who was the representative in the same company told me that it would be good for me if I'll get my car serviced as warranty period will expire on 4th July 2009. She also told me that I can avail the third free service any time I feel like but warranty will not be on the card.Few days before I went to AM automobiles for the last free service and they shook their hands off the case saying it cannot be done and Miss Rashmi was no longer the employee of the same company.

Its been more than 10 yrs I'm with maruti and have never faced such kind of problem before and I hope for a sooner and positive reply from your side A.S.A.P.

Thanking You

Yours Sincerely
Manan Pahwa

([protected])