Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

I lodged a acomplaint at this platform which was also acknowledged by your goodself on 6th July, 2009 regarding non attending the brake pads during continue 5 services resulting mental tension during my Bikaner visit in which a lot of noise was suffered. Although, the company has earmarked check points regarding brake pads but everybody is used to tick mark all the points without checking such sensitive points.

After that I received a call from the service center (Malviya Nagar, Jaipur) but no information was given regarding the action will be taken in future so that any mishappening may be avoided with your any valuable customer.

Waiting for an early action.

With regards

Mrs Uma Sharma
80/179, Maharshi Gautam Marg,
Mansarovar, Jaipur - 302020
Mob: [protected]

SWIFT DEISEL VDI
I have bought a new swift deisel vdi from marui spectra motors and took delivery of the same on 30/06/09 but to my surprise just on the 7th day from the purchase and travelling a mere 150 km the hazard light started flickering automatically, I went to spectra motors borivali east and was told that its a problem with the EMC, there is water inside there and needs to be checked, on the next consequtive day i was told that there is a minute gap from which water is percolating inside from the wind screen and needs to be sealed the whole dash board was removed and the sealing process was done twice or thrice and i had to keep my car with them for 4 days from 08/07/09 to 11/07/09 finally i was told that this thing will not happen again and the car was delivered to me, now again on the 13/07/09 the problem has started, ihad already lodged a complaint with maruti on 11/07/09 but there was no reply from their side, now i again called spectra motors and they are telling me to again keep the car with them they will thoroughly check and repair the fault .I am really not able to understand why i should bear all this, i spoke with the customer care ms . vaishali and asked for replacement of a new car as this is the fault of maruti, no quality control has been done, but she says that we cannot replace the car we can only repair it, now i feel cheated and am against keeping this car with me, i just want a new car without any problems which is my right, as even if i carry on with this car there is no surety as to that this problem will not arise again . now i want to really fight it out because i am not at fault and still it is i who is suffering, and maruti on the other hand is not bothered to even reply . pls do the needful at its earliest or otherwise i will compelled to take the necessary action from my side

Dear Mr. Khattar,
I booked a maruti suzuki sx4 zxi(plus) black colour on 31/05/2009 and made full payment on 16/06/2009. I was promissed the delivery of the car within a week but even after 44 days of booking and making full payment maruti company as well as concerned dealer failed to give me a concrete date for delivery leave aside the actual delivery. If this is the state of affairs in then why should one even consider of buying maruti suzuki products. I tried on your customer care no. [protected] but again no satisfactory reply. Now option left with me is to take my money back and go for other cars like Honda City where a better treatment with the customer is expected. But because I have been using Maruti car for more than 10 years, so I want to give you another chance to fulfill your commitment. But be assured that if I do not get the delivery within a week then I will simply take my money back and never think about maruti in future.
Awaiting favourable response and quick acknowledgement
NAME-- MOTI LAL
MOB NO.-- [protected]
EMAIL ID-- [protected]@yahoo.co.in

Sir,
I, Manmohan Aggarwal, had bought a new Maruti Wagon R from Maruti Suzuki Dealer M/s Competent Automobiles, Shivaji Marg, New Delhi on dated 26 April 09.
The car's registration no is DL 2C AK 4734. I haven't recieved my Registration certificate even after 75 days of purchase of the car while another car Maruti Swift No DL 2C AK 4714 bought on 21 april 09 has been given his registration certificate 40 days ago.

Now, My car had got an accident on dated 26.06.09 and the car has been repaired from the same showroom. Now the Claim department of the showroom is not responding about the claim and misbehave with us all the time whenever we go over there. The showroom staff is also non cooperating in this matter. I am totally frustrated. They say like that "Consumer court jaoge jao chale jao lekin men yeh gari ko inurance claim nahi karunga" and the people are so abusive and behave like junglies.

I request you to please put the matter to the higher authorities giving me relief and compensation.

I will be highly thankful to you for this.

Manmohan Aggarwal ( [protected], [protected])

Sir,
I have a swift dezire car which chessi no. 106898, engine no 1085194and registration no ch 04- 6646. I felt that during driving my breaks fails some times for a moment. I went to the tricity auto jirakpur (punjab) on 30 th may and told my problem of breaks. they check the breaks and told me its all right there is no problem in breaks. after that during driving breaks fails again. and I again went to tricity auto on dated 13/06/2009. they kept the car for 4 days and assured me there is no peoblem in break parts and we have repaired all the parts. yesterday breaks fails again for moment. trcity auto's people are not listening the problem. if due to the failure of breaks any lose of human life maruti udyog/ tricity auto will be responsible for that. you are requested kindly change my car and save me and my family.

Regars,
Rajesh kumar
Mobile no: [protected]

I sold my maruti alto lxi to maruti true value attached to m/s abt maruti, guindy, chennai on 20th november 2008.

After pre-closing my loan with m/s icici, I was given a cheque for the balance amount by the dealer which on depositing with my bank was returned dishonoured for "encoding error" as the reason.

Upon approaching the dealer I was told to give the dishonoured cheque and take the fresh cheque from them. however, icici bank conveyed that the dishonoured cheque will be sent to me in the next 7 days. m/s abt maruti has refused me the fresh cheque as of now since their policy does not permit them to give the fresh cheque before receiving the dishonoured instrument. my car papers in original, keys etc have all been handed over. even after pleading and assuring of no re-presentation of the dishonoured chequ from my end, my request to be given the fresh cheque has been turned down. the cheque amount is rs 49, 476/-

Wanna do a serious complaint about mauti's authorised dealer "pathankot vehicledes"... About their disgusting misbehaviour...

Really our trust from maruti suzuki became dim after their misbehaviour...

Sorry to say but they dont seem to keep that trust and promise which we thought about maruti compay...

Now we are dropping the plan to buy another car from maruti...

So strong action is definitely expected & appreciated from you...
Or u can expect the future...

Maruti is a well known brand which is actually the heart of india and its citizens. people trust and believe in maruti as it is their parents or family people.. but today with the growth in techniques and man power the ethics and that craze is getting blurred. I realised it when I recently took one of my car for a check up to m/s bhawani motor garage, siliguri.. it is a maruti authorised service station which is not that big but still manageable...

So to get some work done for my zen I landed up there.. they were courteus to see me there and listened to all my problems related to the vehicle and without a trial they opened up the vehicles suspension, brakes, air cleaner and some denting and minore paint job too.. after everything was opened up they put up a long list of spares which they deemed necessary.. I said ok you please go ahead and do the work.. after half an hour I saw that one of the owner mr sanjay das got all the spares from somewhere and I was shocked to see that none of the spares were maruti genuine parts but they all were some local delhi made stuffs and the clutch pressure plates were also duplicate.

When I asked him why arent you giving me the original spares he said its the best quality and added that "its no use putting up maruti original parts because they are very expensive and there is guarantee n the spares. maruti has just been selling useless things. and we are selling all these spares and they are giving good service.. so plz dont bother.. we will do good for you" but when I was adamant that I want only original spares after a lot of comotion and argurment he agreed to get me the original spares and went back to get them.

After another hour he came back with the spares in maruti packed boxes I dont know what had he brought but still I had to trust. and after he came there came the staff of the maruti spares distributor from where he had taken the spares. he asked mr sanjay to make the payments and then mr sanjay asked me for the money saying that he has to make the payments to the distributor I said first let my vehicle get overhauled and then I will pay yu all at the time of delivery and then he started fighting with me saying why yu get yur vehicles here when yu cannot make payments...

I have been maintaining vehicles since last 14 years and have been visiting mass regularly but this sort of a thing never happened but for the 1st time I faced a very bad situation... when I denied to make payments sanjay said the distributors staff that plz wait I will make yu the payment as son as
The vehicle is ready and on listening to this the staff got fired saying that already a lot of payment is due from your end.. and when yu said yu will make the payment now then make it but sanjay spoke all sorts of slang to that staff and asked him to run away saying nahi hoga payments... and after all this I realised that I am caught up tday... and not only this any spare or nut bolts that was required was being brought from the market... they did not have it in stock... then I asked the fitter to replace the engine oil also and he got some veedol engine oil... from stock
But I refused saying I need castrol and finally I had to go out to get the oil on my own... I got the castrol tin and gave them.. and during lunch time
The mechanic asked me for 100 saying he will have his lunch here only and wont go home... when I said ask yur owner he said fine yur work will be
Delayed not my problem... all the work they said was done and by evening the car was ready...

Now time for the bill... and the bill was ready for some rs. 10045 including spares and labour... I was shocked at seeing the bill because:

1 the bill was not of bhawani motor garage but was of some rajesh automobiles
2 the bill bore no maruti authorisation no logo no certification of mass
3 the spares bill was very high.. the rates were 20 to 25% higher than the mrp printed on the spares.
4 the labour cost of oil change was 150, clutch plate change was 1050, denting and painting on the front left fender panel was 2950

Then I had a word with sanjay regarding this then he said our charges are this and no discounts on this.. I said its very very expensive yu please show me yur rate chart then he said that these are maruti prescribed rates and we do not alter all this. and for the bill he said mass is in name of both our firms.. bhawani motor garage and rajesh automobiles and we are licensed.. he said I am giving you this white slip of spares because it will save yu tax service tax... and rest they were not ready to listen to me...

So finally I had to pay this amount... and later when I was the delivery of my vehicle I realised the same problem of the clutch persisted... when I told them this they said its absolutely fine.. and did not accept my claims...

Sir is this the standard of maruti today? is maruti appointing mass just for the sake of eaning money? is quality and satisfaction for customers is no more a marutis motto? such a bad service and behaviour both at work and in person is no mans choice... if such people exist in your dealers network I swear on god people will resell their marutis and shift off to some other brand that gives them good service and satisfaction.. people like bhawani motor garage can survive by their rude means but we corporates cannot continue this way always...

I will sell of both my marutis and shift off to some other brand because such a term of trust and workmanship is not tolerable...

If people like me get dissatisfied with yur services and start disposing off their vehicles then whom will the company sell ff their produce...

Please do reply if you find something wrong and unexpected happened to a loyal customer of yours..

Laksh jaitley

I have owned Maruti Baleno since July 2006. I faced many times suspension problems. But the maruti dealers simply speaking it is normal for all baleno cars.

I need to rectify this suspension problem immediately with any alterations or not.

I own a Maruti Alto for the past two years. I serviced my Maruti Alto from Competent Ghazipur almost 15 days back and after the servicing i noticed that my car is giving me the milage of 10km/per liter. So Yesterday (6th September 2008) i went to Competent Maruti Service center again to register the complaint and to tell them that there was something wrong happened in my previous service. But those guys treated me very badly and their manager scold me and said that he will not do anything of the car and he is not afraid of any complaint. He also threaten me about dire consequences. I returned back to my home as i could not do anything.

Then i booked my car for pick and drop facility so that they can pick my car from home and do the needful. They booked my car on the phone but next day they called me and said that they will not pick the car as their manager has ordered him to do so.

I fumed, and did not know what else to do. I have been cheated by them badly. Has man lost the value of trust and commitment?

Now please tell me what to do and how to sort this thing out as i am no where and mentally harassed.

I had booked a maruti swift dzire vxi petrol on 13th august 2008 and I was promised by the dealer (apra auto gurgoan) that the delivery of the car would be on 25th august 2008. firstly there has been no proper communication from the dealer’s side regarding the delivery of car. my loan for the same took some time, but the dealer was promising that they have the car ready and just asked me to get the loan cleared. loan amount was finally transferred to apra auto’s account on 29th august, and when I called them for delivery of the car they said they don’t have it. on 1st september I personally went to their showroom and was shocked to no that the booking amount cheque that I had given on 13th august was deposited on 22nd august, i. e almost 10 days later. that means they started the booking procedure for my car 10 days later and till then they were sleeping on it. now it’s already been 24 days and still no body is giving a clear status about the delivery of the car. can anybody please appraise me on the status against my booking id : i080572685. now I am being told by the dealer’s higher up’s that there is less production from maruti’s side and the lots they were expecting are not coming on time. can anyone please help me in knowing if there is a genuine production problem (from maruti udyog) or I am just being taken for a ride while my car must have been passed on for a premium by the dsa or the dealer.

Its so surprising the maruti udyog, which is the market leader in automobile and 8 times winner of customer satisfaction award is running low on production of swift dzire is unable to deliver vehicle in time that are booked by your loyal customers. I want to know if there is an on-line system to check booking/delivery status and to provide a clear picture on the status of my vehicle.

Will appreciate if some body from maruti udyog revert’s back to me on the status of my booking id: i080572685 so that I am aware of the true date of the delivery.

Awaiting quick and favorable response.

Maruti alto dl2cz-6033- mileage problem for past 1 year. contact no. [protected], [protected]

Dear sir,
Following are the few mails in the past two months that I have exchanged in the past regaridng the mileage problem with my car. but still I have not got my problem solved. kindly tell me what should I do?

From: manish bharti
To: [protected]@maruti.co.in
Cc: [protected]@yahoo.co.in
Sent: monday, 25 august, 2008 7:01:04 pm
Subject: re: a gentle reminder from my maruti - complain dl2cz-6033 alto

Dear sir,

I had again visited the competent ghazipur new delhi for the mileage problem two weeks back. they operated on my maruti alto car dl2cz-6033 and told me that I should see some improvement in the mileage.

I got my car petrol tank full same day and after driving for 15 days, yesterday (24th of august 2008) again I got it refilled and got the average as

385.4 km/29.6 litre = 13.02 km per litre.

This figure is by no means belong to the maruti alto car.

I donot know now, what to do?

I have been spenting my time and money for the remedy of the problem with my car.

this was my third visit for the same problem to the competent ghazipur new delhi with no success.

Please tell me what should I do to get it solved.

Thanks and best regards,
Manish
[protected]

— original message —
From: manish bharti
To: [protected]@maruti.co.in
Cc: [protected]@yahoo.co.in
Sent: friday, 11 july, 2008 11:37:53 am
Subject: re: a gentle reminder from my maruti - complain dl2cz-6033 alto

Dear sir,

I had reported one complain about my alto car registration number dl2cz-6033 which is about the mileage. I had reported the complain on maruti site only but so far I have not received any response (forget about positive or negative!).
I am copying the same text here.
Dear sir,
I have been driving above vehicle for last 5 years now and till last year car was giving good mileage of 18-20km/litre. last year in may 2007, car was serviced at competent ghazipur, delhi, and since then car mileage has been reduced to 14-15km/litre. I have been in touch with competent ghazipur, delhi since then but they say that it is a good average and thereby donot take any action. mileage test was also done by the competent, ghazipur and it was found to be 14-15km/liter only.
I donot understand how come the mileage can reduce to so low. last week I met mr. sanjay (whose mobile number is [protected]) at competent who comes to visit competent. instead of taking any action on my problem, he along with other competent employee tried to convince me that vehicle is in good shape and milieage of 14-15km/litre is good. I was not convinced with his argument. on forcing he agreed that problem is there and he asked me to come on any of the day 25, 26, 27 of june 2008 at 10.00 clock in the morning at competent and get my vehicle checked. I reached there on 27th jume at 9.45am and waited for him. when he didnot turned up even at 10.15am, I enquired from mr. sharma (incharge of competent ghazipur) about mr. sanjay. I was told that he will not be coming today. I was surprised to hear this. on talking to him on phone, he has again asked me to come on 5th of july 2008. but I am not sure if my problem will be looked into properly.

Sir please help me in getting the mileage problem of my alto car solved. I have already spent lots of money and time in past one year to solve this issue. I do have hope from you.
Thanks and best regards,
Manish
[protected]

Now I am observing that the mileage is further detriorating. kindly help me in getting this problem sorted out.

Thanks and best regards,
Manish
[protected]

Ever since I bought swift vdi car from m/s. machino techno sales ltd, kolkata on [protected], there is a definite "pinking" tappet sound in my car which inspite of my two visit persists. I was impressed that it is quite natural for such engines. although other vehicles driven by the dealer's service guys do not have such noise. I fell that the company should immediately look into the problem and not shrug off responsibility.

I booked swift dzire white zdi model from sitaram motors thrissur on 05-05-08 by paying rs:50, 000/- as per receipt.no:17181, dt;05-05-08. On 20th june, they called and asked me to pay the full amount and your vehicle is on transit and will be delivered to you within a few days. I immediately went to the bank and arranged the loan and remitted the amount.Till date (21st august 2008), they didn't deliver the car and each time giving different excuses... I am fed up and so desperate and thinking about canceling the booking.

My wagon R br 1 c 7780 under extended warranty has ignition problems. It is with karlo automobiles patna since 13.08.08. morning. Still they have not been able to rectify problem.

To,

The manager,
Maruti udyog ltd.

Sub: bad servicing

Dear Sir,

This is the troublesome to see such large names do these kinds of things. These people always give sweet pill to the customer and make them suffer.

I am having maruti 800 car PBO2 y 6961, in the name of my mother smt Kawaljit kaur. I always take service of swani motors amritsar for my car service and repair. Last to last month I got serviced my car through swani motor ltd amritsar but my car got more problems than ever before. I spent rs.3500 on the service but it was a disastrous service. Now my car has noises in both front wheels. Average of my car has gone down.

When I asked to service man to rectify it he said this will automatically be o.k. After some days when the problem did not got solved, I again visited there and got my car checked; the service man said that I should talk to amandeepji (service manager). He also gave me sweet pill that the problem will be solved and I shall come after two three days.

I again went after some days and then he replied that I am not responsible for it. And when I asked the service man he said at least rs 10000 more will be spent on it.

He did not convey me what had happened to my car and what had he done that my car needed rs.10000/- more for repair. The anguish behavior and non-sence attitude of employees is disturbing one and creating mess for maruti udyog ltd.

Now I want to know what had happened to my car and responsible person to rectify it. OR I shall go to court of law to seek justice.

regards

Sukhwinder Singh,
25, Golden Avenue,
Amritsar- 143001.
m-[protected]

Dear Sir:

I am forwarding a series of letters which I send to MUL re my problem. But till this date they haven't fixed it.

Please include the following line in all replies.
Tracking number: HT20080519_[protected]

Dear Mr. Paul,

Thank you for visiting our website.

We regret the inconvenience caused to you, However we request you to kindly send us the location or code of the Maruti Dealer from where you got the car serviced. This will help us to resolve your complaint at the earliest.

08A1
RANA MOTORS PVT. LTD.
[protected]@airtelmail.in
Rikhi House A 2/7 Safdarjung Enclave
Opp. Bhikaji Cama Place New Delhi
011-[protected] (8 Lines)

08A4
RANA MOTORS PVT. LTD.
[protected]@bol.net.in
Tis Hazari Metro Station
Boulevard Road
New Delhi
011-[protected]/[protected]

Regards,
ANY TIME MARUTI
(Call- [protected] or Toll Free-[protected])
International Toll Free Numbers:
[protected] (From USA and Canada)
[protected] (From UK)
Please Visit us at
006
=============================
-----Original Message-----
From:

I'm a owner of maruti swift vdi and from the day 1 I puchased the car, i'm facing problems in it.

On 27th july my car did'nt start in the morning and I took the same on monday the 28th to sparsh automobiles here at raipur from whom I bought the vehicle. the vehicle's all problems were told to them and was taken for rectification of problems by their workshop. as on date they are unable to locate the problem and have tried so many operations on the car. as per my knowledge some are hereunder:

Firstly on wednesday they said that the e. c. m is not working so have to call for 1 from maruti udyog ltd - gurgaon and they called for. after my regular phonecalls and followup dailythey gave me a pod no of overnite express courier to me saying that its coming by this. I followed up with courier people and the ecm was delivered. after the chane of ecm the problem was again there, now they said its a wiring problem and they are changing the complete wiring of the vehicle. even after doing this, the problem was there, now they said that its some switch problem and some fuse. even after changing them too the problem persisited. now they called for the origional second key of the vehicle from me saying that its the key problem, on my taking it too in front of them and using a fresh key, it did'nt work.

now yesterday after my talk with the works manager there I requested him to call for a service engineer from maruti and maybe he can trace the problem but their reply was that untill and unless we finally fail in tracing problems, we cannot call them. now they have again called for some part from maruti udyog and think that it might be the problem and will try to rectify problem changing that.

My complaint is that after so many operations / changes in the vehicle, the workshop people here are unable to rectify the problem and are doing all practicals with my car. also I would like to mention that there was some fault in a lot of swift manufactured by maruti last year and my vehicle is of the same lott. even my suspension was not changed after a call from their end only saying that there is a problem in the lott and want the vehicle in workshop for change / check. I think maruti udyog ave a public awareness advertisements also in media regarding this. after that I am regularily complaining about the sound while driving from the back of the car. even at this complaint time also I had told them to check and rectify the old problem too.

I feel i'm in problem as there is no concrete solution yet about my complaint.

I booed swift vdi on 31/05/2008 at kottayam with indus motors kottayam, and they assured me that they will deliver the vehicle with in 45 days. now it is 2 months over, when I enquired thay said it will take another 2 months to deliver the car.
While enquiring I found that the manager and staffs are selling the cars to some other people by taking 15000 to 25000 extra and end of the month manager to executives are sharing this money.
If you don't pay extra money they woun't give the car.
I am cancelling the booking and going for some other vehicle.

I want to know maruti know all these things. do they take any action against these delears

We had bought maruti wagon r in july – 2007 (gj-06-5894). the car was covered under maruti insurance. at the renewal time i. e after one year, the representative of maruti came to us for renewal of the insurance. the person was too rude to speak. when the authorities were informed they favor their representative. kiran motors had renew the insurance without giving any benefits which they are providing to their customers (might be theri relatives). they had pass over our benefits to their own relatives.

The address is

Kiran motors ltd,
Near chhani jakatnaka,
Old channi road,
Vadodara, gujarat
Ph. 2771742