Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

I have purchased a SX4 ZXi from your dealter at Port Blair, Andaman during July, 2008 but on today i noticed a pin hole in the rear mufler of the silencer and which is liking water which is comming from the engine . I made the inspection with the authoriesed dealer on today itself and they also noticed the leak but without being hit by any thing. they also noticed that it is because of manufacturing defect. Now what I want to know is whether this part could be replaced with the new one or not . My vehicel had all the 3 free servicing and my vehicle No. is AN 01E 0888.and my name is Smti MV. Jolly, Pgt Bio, State Institute of Education, Siksha Sadan, Port Blair, Andamans. Sir If it could be replaced on account of manufacturing defect and on under waranty period which is not at all lapsed then kindly intimate it in my husbands phone No. [protected]. Thank you. Here the agancy House, the authorised dealer had made two spots in the mufler but of no use, it still leaking soon after the vehicle is started for a few minutes. This is too bad with the SX 4 . Thank you sir.

we booked dzire vdi silver on 13-10-2008 . Dealer Mitra Agencies Place Vijayawada State Andhra Pradesh. people those who booked the vehicle subsequent to me got the vehicle recently . But they are evading me to give the vehicle. we can guess the reasons why they are practicing such type of things . I approached mitra agencies manager he told they cancelled my booking without intimating me about it. he asking me to give fresh booking form and he try to get it but no commitment. I refused to give the fresh booking form because no value for 10 months old booking how can we believe them, since October 2008 we are getting phone calls from central office Delhi Maruti Suzuki marketing people .they are pursuing the position of the booking till now. It is the evidence for my booking. We have to wait and see what action can be taken by Maruti Suzuki people regarding this.

I am a loyal customer of your brand since 1994. My first car was Maruti 800, after that I purchased Maruti Alto, and then was Esteem and now I am using your Maruti RITZ. Frankly speaking I had a very bad experience since the day I bought the car, It seems that Maruti has Launched RITZ without road test.

Problems I’m facing since the day I bought this car from “Magic Auto Dwarka, Delhi”:

1. Continuous noise from the Right door pillar, which is quite irritating while driving.
2. While driving on the highway at a speed of 75-85 Kmph / 2100 rpm, I noticed continuous jerks and vibrations which shakes the whole body and causes a lot of discomfort and headache while driving. These vibrations stop when the care touches the speed of 90Kmph or above, (Usually this much speed is not possible in the city).
3. Car A/C makes lot of noise when it starts in the morning or after long gap during the day time.

Problems occurred afterward

1. After 2000 kms. all Doors and plastic moulds inside have started making noises (Doors trims, dash board, under body noise etc).The whole car seems to be like a rattle with different kinds of sounds coming from different sides.
2. Wipers sometimes are not smooth and makes ’creaky” sound.
3. In Power window switch assembly, button for “Left Rear window” does not work properly (spring stuck up).

Overall not a smooth and satisfactory driving rather it is very stressful as I drive more than 125Kms a day

Date: 14th August 2009
General Manager (Sales)
Head Office
Maruti Suzuki India Limited,
Plot No 1, Neison Mandeia Road,
VBasant Kunj
New Delhi -110070

Sub: Refused to give the Maruti swift dizer (VDI) delivery.
Dear Sir,
With refer our booked Maruti swift dizer (VDI) dated 27.07.2009 vides receipt no. 867 with Rs. 50, 000/- (Fifty Thousand). In this connection T.M. Motors P. Ltd., Bharatpur informed to us by Salesman on dated 11.08.2009 to take car delivery (Maruti swift dizer-VDI).
We went on Maruti Showroom (T.M. Motors P Ltd.), B- Narayan Gate, Bharatpur (Raj.) on dated 13.08.2009 to take car delivery with Insurance Cover Note No. (National Insurance Co., Nai Mandi Bharatpur) 3707010, dated 13.08.2009 along with DD. No. 450409 Dated 13.08.2009, sum of Rs. 557, 273/- we contact with Mr. Manish Nagar and Mr. Nitin (Accountant) and discussed in the Showroom and Mr. Heera Singh refused to delivery & said the Insurance of Car will be done in my company otherwise I can’t give the car on basic of other company’s insurance. So we are going to consumer court against your showroom dealer.
Legally he can’t deny to delivery of Maruti swift dizer (VDI). We are enclosed herewith photocopy of Booking Receipt, Insurance Cover No. and DD final amount of Maruti swift dizer (VDI) for your ready reference.
Further please note that we have already give the complained to your New Delhi office on Telephone No. 011 [protected] to Mr. Abhinav Bhatia & Jaipur Office on Telephone No. [protected] to Ms. Shashi and on Toll Free No. [protected] on dated 13.08.2009 & given complained no. 6068517321we regret to inform you that no response in this matter so far.
You are therefore requested to please take the action against your Showroom Dealer (T.M. Motors P. Ltd., Bharatpur Raj.) he is unnecessary harassment to customer.
Thanking You

Devi Singh Kuntal
118, Gurunanak Colony,
Bharatpur (Raj.) 321001
Mob. [protected], [protected]

CC: Manager, 7th Floor Pooja Tower, 3 Gopalpura bypass, Tonk Road, Jaipur.
CC: Managing Director, T.M. Motors Pvt. Ltd., Bharatpur (Raj.)
CC: GM. (Sales North) Department, Maruti Suzuki india Ltd., Old Palam Gurgaon Road, Gurgaon.
CC: Rajasthan Patrika Pvt. Ltd., Bharatpur (Raj.).
CC: Dainik Bhaskar, Bharatpur (Raj).
CC: Consumer Affairs.

To,
General Manager,
Quality Control,
Maruti Suziki India Ltd, Gurgaon, Haryana

Sub:Complaint regarding Non Performance of My Car Maruti Suzuki Swift D'Zire VDI Model & Poor Quality Tyres attached to the Car
Car No. MH-04-DR-295.

Respected Sir,

I, Mr. Ramesh Manik Patil having Purchased Maruti Swift D"Zire VDI Car No. MH-04-DR-295 have to state that I pucrhased the above said Car in June 2008 from Laxmi Cars (P) Ltd., Kashimira, Thane. At the time of delivery of car I was not offered Test Drive ofthe same. Therefore after someperiod of 10 to 15 Days, I felt non-pickup, Pulling & Stearing Hard & Heavy of the Car. Immediately, next day I complained the same matter to the Laxmi Cars(p) Ltd., but That time reply was recieved from the above dealer's staff that the said problem will be solved at the time Fist Service.
But also after First Service the same problem continued to occur while driving the car. There after I continued complaining about the same, but even after Third Service of My Car & till about running of 16500 KM. I was facing the Similar Problem. Then Maruti Suzuki authoried Engineer conducted Test Drive of the said car & found out the Problem of Wheel Alignment & Balancing. and after strong recommendation of the Engineer, they did Wheel alignment of the car on 22/7/2009. but even after the said work, the problem persisted & within few days fom the said alignment, New Problem of Tyres
Condition of the Car occured & all the tyres were given for inspection & inspection report is awaited.
However I have to mention that during last 14 months Period, People of the Dealer Laxmi Cars(p) Ltd had never suggested Wheel Aligment nor they had served or taken care of the vehicle with due Care & caution. Hence I hereby complain to you that One of the Tyres of the car is totally out of Order & balance Four Tyres are also not in conditon to work & seem to be of poor qaulity. So I request you to solve my above Problem & further let me know whether all tyres will be replaced from the Dealer Side or Maruti Company side.

Kindly condider my above request & do the needful at your earliest,
Thanking You,

R.M. PATIL

C.C. TO Service Manager, MARUTI SUZUKI, MUMBAI

Dear Sir, I have compelled to write this mail to you for appropriate action regarding my car problem. I had pruchased the WagonR LXI on 26/09/2006 from "Machino Techno-Kolkata"
My car was giving me full satisfaction, in the terms of performance, comfort & milage (15-16 km/Lit-without AC) &^ (13.5-14km/lit with AC). After all the periodical services on time, In the month of February 09, I found, there is a severe smell of petrol & the car milage has dropped to 10-10.5km/lt without AC. Immediately, I contacted "Mechino Techno" for the complete service. According to the guideline of the blue book, the performed the paid service(4th) on 28/02/09. The concerned centre confirms that, the fault has been repaired properly & no more problem will occur.
From 28th of Feb 09 to till date the problem is on & I am fade up with the damn smell & low milage (10km/lit).
After given several reminder over phone, no one has bothered to take up this issue seriously. Please suggest, where should I go to solve this problem.
I had sold my Santro & switch to Wagon R for better service, not the bitter one.
Thanking you with regards!
Sumit Mukhopadhyay
[protected], [protected]

I purchased ballano car from kothari wheels as pre owened car on 24th oct.2008.
After my first free service on about 23rd feb.2009, I found that brake fluid cap was missing.
People at kothari wheels are not responding to my e-mail complain and lots of verbal telephone complains.

Does this complain can be resolved in this box?
Sharda shah from pune
Tel.020-[protected]

I had paid an advance of 40000 wide receipt no : REC [protected] on 5th June 2009. The Swift VDI was booked on 5th June 2009 and the car was supposed to be delivered by Sagar Automobiles on Aug 5th 2009. But as of date 7th August 2009 they have no clue about the car and now saying that there is a problem between Maruti and MRF and that is why the car is delayed. I then had no choice but agreed for the car to be delivered on September begining. The car has not been blocked and the bank has already started taking installment for the car that has not even been blocked. Is there a way to take it up with the Maruti Management? Can someone guide me.

sub; getting rusting of my swift (vdi) car. i have purchase my swift car on 05/02/2008, Reg num; AP 31 AU 8778, Chassis num ; 279282, the vehicle got rust on the following parts ... (1) left side of the booth doors .( in this left back door go hole with rust ). (2) Inside the fenders (chasis/body) (3) Bonnet front (4) Back dicky door and hinges and clamps of dickey boor. i have taken photos of the rusted area of the car, i want to send the photos of the car to the company, for that i need the email id or a contact number of the consorned officer to assist me in this matter immideatly, if not i shall proceed leagelly, waiting for ur reply. MY Email Id : [protected]@yahoo.co.in MY Cont Num: +[protected] / +[protected] / +[protected]

I have given my car for just normal routine service. my car did not had any kind of fault while i given them
at the time of submission they told me to have a major service of Car which would cost me around 4.5 k i said Ok . when they started doing service they told me that they need to change break shoe as it is going to expire. and it would cost me 1200 Rs. i said Ok change it.

But the problem started when they told me that they have found some problem with my Car's Cluch and they need to change it and it would cost me around 3.5 k . As i mentioned earlier my car did not had any kind of problem with anything. now they created problem with car;s Cluch and now they want me to pay 3.5 k for the problem which is created by them by wrongly handled the car during car service, now i dont have any option instead of paying them this much of charge,

I want to register the complain about this authorized dealer which is cheating the customers by charging unnecessary charges.
Please dont give your car these unprofessional authorized dealer. these people are chaeting customers.

The authorized MAruti dealer which is cheated me
Nanda Moters
Phase 2 Noida

Dear all,

I am your customer from the last 15 years. during last years, I had bought only maruti cars out of which 3 are omni, 1wagonr and 1zen estilo and this time again I planned to buy a wagonr. but this time I was little bit confused between hyundai i10 and wagon r. thinking of the past years, I made my mind that if there was not a single complaint in maruti cars then why should I change to hyundai.

Now coming directly to the point, this time I haven’t got good response from your dealer ‘jaycee motors, amritsar’. they are so lazy people. no one bother about their duties and responsibilities. accessories counter lady doesn’t know how to speak with customers. we are asking for the things of the car which were with the car and she came to us and said that we should tell her for that. we had waited a lot there. how silly people they are! they have no manners. this time I got so poor response from jaycee motors, amritsar that I have a plan for sx-4 also but now I am sure that I will never look back to maruti suzuki cars. i’ll prefer honda or hyundai for cars.

There was a scheme of steering wheel cover which they told us that they will inform us when it will come. and I had not got it yet. and I have bought wagon r on 10th of july. they told us car will be ready in 3 to 4 hours but it was not so..

I will tell all my dearer and nearer to never buy a maruti car as their service is not good.

Hope there will be some action in future

Thank you.

Dear sir,

I am an owner of wagon r, I have sent my wagon-r for body repair (accidental) purpose to your authorized service provide one up motors at c-16a, transport nagar, kanpur road - lucknow. the quality of services are very poor, they have painted right side of my car and left backside scratches as it is, the paint they have sprayed has covered entire right side and front glass, making front view hazy. I have observed the back scratch at the time of delivery which they said, "ok we will do it in next few days" and they left the vehicle with me. when I left my office for home it was raining so I used the wipers I observed that wipers were making a lot of hissing sound (the glass became hazy too) then I came out and swiped my hand on front glass there I felt that a layer of very minute sand is permanently stuck there. I strongly object this kind of services and attitude by maruti authorized service provider. my car must be in ok condition as soon as possible because it becomes difficult to drive in night due to haziness of front glass. it is raining season here and any time I may meet an accident due to this haziness. I have paid rs.1003.00 vide invoice no. br09001907 dt. 20/07/2009. date of vehicle given:- 17/07/2009 date of delivery:- 21/07/2009 job cards no. jc09002919 vehicle registration no.: up32 bv 2199

i purchased a maruti swift VDI on 26 june this year from a dealer named BABA AUTOS in Ferozepur(Punjab).first of all i paid the total amount of the vehicle in advance, even then i struggled to get it after 35 days.
the major thing i suffered was on insurance.i got my insurance done through ALL NDIA ASSURANCE COMPANY LTD which has a tie up with MARUTI INDIA for its vehicle insurance.i got my insurance done on the same date when i purchased the car and the payment was made in cash the same day to the dealer.unfortunately i met with a minor accident on 27 july 2009 in delhi and gave my car for repair to pasco motors gurgaon.as i had already got my insurance done from ALL INDIA ASSURANCE COMPANY, i was told that i am eligible for a cashless claim policy under the insurance cover but when finally i was to collect my vehicle after the repair on 29 july 2009, i came to know that the money i had paid to the dealer for my vehicle insurance has still not been deposited with the insurance company and thus my insurance still stands null.and i am just holding a document(insurance policy) which actually doesn't covers my vehicle insurance.i had to pay the full amount in cash to pasco motors.
and when confirmed from BABA AUTOS, i was told that they have deposited the cheque for my vehicle insurance on 27 july 2009. that means the dealer was earning interest on the amount i had paid him for insuring my vehicle for complete one month and i was practically speaking driving an uninsured vehicle and i am still not sure that he has deposited this cheque because i hold no proof for the same, i just have the insurance policy document with me.
i cannot expect such a pathetic service from a maruti dealer
BABA AUTOS FEROZEPUR(PUNJAB) are hopeless in terms of customer service, something not expected from a maruti dealer. being a banker i know the importance of relationships but i think maruti still needs to be taught on this

would never recommend anyone to go for maruti vehicle and definately not for insurance through maruti dealers.
i hope maruti suzuki india would think of doing something about this

BIPUL MARKAN
RELATIONSHIP MANAGER

Maruti-wagon r complaints - unsatisfactory service by m/s. popular vehicles & services ltd, killipalam, trivandrum, kerala.
Sub : customer dissatisfaction
Ref :- wagonr duo – kl 01 aq 4033
First of all before writing my complaint I am very sorry to inform that myself and my family members are lost our trust in maruti because of the unsatisfactory service given by one of the maruti service dealer m/s. popular vehicles & services ltd., as we all are using maruti vehicles for a long time but for the past three years the approach from popular are making us to believe that its better not to take any maruti vehicle in future and also as a media person the attitude from them make me to advice others not to think for maruti products.
With the ref: above, its my humble request to look forward the matter.
From the very first time itself they are not keeping their commitment, refer my complaint registration dt: 10th april 2007 at maruthi udyog regarding the delay of delivering my vehicle. this is a good example that I can show about there bad dealings, when I registered a complaint they gave the car on very next day ie: on 11th april 2007 without delay. then after this incident also all the service including car washing till date was done there, still this time they are not keeping loyalty in there services. the complaints mentioned are still existing as follows:-
1. the missing problem on lpg gas: - while driving in lpg I face some missing but when I shift to petrol mode the car runs properly.
2. steering lock during long drive (major issue) – I have given it on 8th july 2009 and delivered on 10th july 2009, but still the concerned complaint was exits. then I informed mr. sankar babu, customer service manager. the next day he came with a technician for a test drive and said that the problem is damperring, and it can be rectified by adjusting and on 13th july 2009, they had took the car for correcting this. by noon I had a test drive with mr. sankar babu and the technician, during that time I felt it was ok. from the next day onwards the same problem occurs and when I spoke to mr. sankar babu, he told it will get corrected after a long run. but its still exits after a long drive. I think they are waiting to expire the extended warrenty (60, 000km –which is near to reach), to start the major work.
3. washing :- during the last time, I found that the car was not properly washed and I showed the dirt to them by removing the press type wheel cup in front of the supervisor. they are taking the cleaning towel from the customers vehicle in every service, even if not for washing service.
It shows that the service centre is not looking after the car, to get a better service, I called to maruti call center on 23rd july 2009 (toll free no: [protected]) and spoke to mr. kishan and he took my mobile no. and promised me that somebody would be calling me at the earliest (complaint no: [protected]). but till now there is no call.
Waiting for your positive & immediate response – jeeja nadeer (mob :- +91 [protected])

sir,
i bought a maruti 800 from maruti dealer in shimla i.e. goyal motors on 07/07/2009. i was initially forced to buy accessories worth rs 10, 000/- from the local outlet against the discount of rs 10, 000/- offered by the company. This amount was subsequently adjusted against insurance premium for 1 year after protest and the balanced amount still had to be used for buying accessories from the outlet run in the same premises.
on repeated enquires from nearby dealers i.e. chandigarh etc i came to know that i was eligible for a rs 2500/- corporate discount being a doctor registered with the indian medical assoc.
the dealer has been dill-dallying on this issue and despite repeated visits and phone calls, the last of which was today i am yet to recieve my due discount cheque.
it is very regratable and shameful that a company of this stature and its dealers meet out such shoddy treatment to their customers and then place big ads in the newspapers claiming big things.

regards
dr.sonia
vijay clinic
khalini
shimla
[protected]

Dear Sir,

I am Krishnan Potty V and I own a Maruti Alto. Before coming to the matter please see the details of my car for your reference.

Model: Alto LX BS III (With Immobilizer) (2007 May)
Reg No: KL 16 D 6541
Dealer: Sarathy Autocars, Thiruvananthapuram
Chassis No: MA3EYD81S00936728
Engine No: F8DN1169404
Color: Solid Bright Red
Insured to: Royal Sundaram
Policy no: MP50050653 (valid till 06 June 2010)

I was quite happy with the performance of my Alto and with my dealer Sarathy. They were maintaining a satisfactory service record of my vehicle. Till now I have not claimed insurance and hence I enjoy no claim bonus. And I have not given my car to any other service station than authorized dealers for repair.

In the last week of April ’09, my car got overheated, engine oil and coolant got mixed up and the car ceased. Sarathy took the vehicle and tried to repair it. First they figured out that the head gasket is damaged but even after replacing it, the problem persisted. They said there are cracks in the Head unit and they tried to correct it but in vain. Eventually, they replaced the unit (under warranty) and I got back my car in around 3 week’s time.

Things were going smoothly till Sunday, 12 July ’09 as my car’s underbody hit a small rock while I was coming from Kottayam. The rock hit at the front part of the exhaust pipe (where the curve comes) and there was a sound coming when I started driving again. The next day itself I went to the dealer and after inspecting it in detail for about 90min, they said the evident sound is because the front portion of the exhaust pipe is damaged and it needs to be replaced (they said the cost is approximately Rs. 2000/-). That time I just got a feeling to have a second opinion, took the car back and made to inspect it in another Maruti authorized service centre nearby. They quickly identified the reason and told me there is a leak in exhaust manifold unit and air is coming out from it. The Exhaust pipe does not have much problem and need not be replaced even though it has a small depression due to the impact. They presumed that by replacing the manifold unit’s gasket - if I am correct, (I don’t remember the exact word) the sound will be gone.

I took the car back to Sarathy quickly and told what I learned from the other service centre. Sarathy again asked me time to fix it and the next day (Tuesday) they showed me in detail that the manifold unit does have a bend and replacing the gasket won’t do. Since the unit is expensive (they said it costs Rs. 15, 000) I was left with no option but to claim. Here again I just got an intuition that I should have a second expert opinion before claiming. I said I should get back the car in riding condition and I’ll let them know when to claim. After paying the amount for new gasket and labor charge I took my car from there.

Then I took the car to Hercules and through them I tried to claim. When the surveyor came from Royal Sundaram, he immediately ‘identified’ the car and said that he is ‘familiar’ with it as there was some issue regarding this car in Sarathy. I was claiming the insurance for the first time and I don’t know how he knows my car very well. He put the file on hold and later on it became clear that Royal Sundaram rejected my claim saying that the manifold will not bend by the kind of impact my car had. The surveyor said that to accept the claim, the car should show traces of a possible head on collision, which my car did not have. Now the car is in Hercules and they are trying to repair the manifold. There is no way I could replace the unit.

The statements from the insurance surveyor threw a lot of confusion to my mind. I would try to list out those intriguing matters one by one and would like you to look into it.

1. After the underbody impact of my car, why Sarathy - after 90min long inspection of my car - did not find out the exact cause of damage. I believe that the responsibility of diagnosing the exact problem of a vehicle lies on the Dealer, not on the customer. If I had not consulted with another technician, I would have been unaware of the whole picture.
2. Even if I had replaced the frontal part of the exhaust pipe (as suggested by Sarathy), the real problem would have still persisted, wouldn’t it?
3. Sarathy told me that the bend of manifold unit is happened because of the under body impact when my car engine was in very hot condition. I agree that my car travelled around 300KM before the impact and was very hot then. Initially I was convinced by their statement but later-on, after consulting with my friends in automobile field, I learned that a small impact on the exhaust, even in a hot engine condition, will not make the strong manifold unit to bend.
4. The surveyor also was very sure about the fact that such a bend will not occur after the kind of impact my car had. So I came to the following conclusions: (a) the bend somehow happened before the impact or (b) my Alto has a damaged or bent manifold unit right from the time of purchase
5. Since conclusion (b) is highly unlikely, I guess the real issue is that the manifold unit would have been already bent before the underbody impact
6. Conclusion (a) throws light to the former incident of Head unit replacement in my car that was done in Sarathy a couple of months back. Recently I learned that the Head can be replaced only after removing many important parts of the car, including manifold unit. To reassemble it, the workmanship should be very precise and sharp. There is every possibility of a human error that must have happened while installing the Head unit.
7. The most interesting statement came from the insurance surveyor. The moment Hercules showed him my car, he ‘recognized’ it. It’s been almost 26 months since I purchased Alto and this is the first time that I am claiming. Then how is he so ‘familiar’ with my car? He said he knows the car and there was some issue in Sarathy related to my car. I am absolutely unaware of an ‘issue’ that occurred in Sarathy based on my car.
8. I now starting to reach a conclusion that while replacing the Head unit, by some human error, the manifold unit might have become bent. To rectify that, Sarathy might have consulted with the surveyor without intimating me and the surveyor might have rejected the ‘unofficial’ claim intimation. This incident might have been the reason for the surveyor being much ‘acquainted’ with my car.
9. I conversed with Sarathy and they did not admit any of the statements. They have washed off their hands, Insurance Company has got away with my claim and now I have no options but to repair it. Hercules is now trying hard to fix manifold unit’s deformation.

I now started to think that, as a customer, I am the only loser in these series of events. The dealer and the insurance company have washed off their hands. Instead of getting a new manifold unit straight away, I now need to pay for the repair and then have to cope with a repaired unit in my new car. I just get the feeling that the interest of a genuine customer is on stake here.

I hope you would look into this matter and I would urge you to take necessary steps to make my car trouble free.

Yours Truly

Krishnan Potty V

Thiruvananthapuram
22 July 2009

Dear Sir/Madam,

Re: Purchase of Swift Dizire for Associated Biscuits Co Ltd

Sub : Complaint

We have booked one Swift Dizire VDI with M/s Automotive Manufacturers P Ltd, Plot No 575, Kamptee Road, Nagpur - 440026 on 4th Of July, 2009 with specific instruction in writing to the representative for insurance to be done by us only. (scanned copy of letter / order duly acknowledged is attached herewith)

We have specifically asked the representative of Automotive that if you not ok with our insurance then please do not process the case. With full knowledge about insurance by us only, he has booked the order.

Accordingly, we have processed the case with HDFC Bank Ltd for loan and accordingly approved with disbursement of loan amount including full bal payment to dealer (Automotive). The fact of Insurance is well known to the dealer and accordingly one of our Insurance agent called them and get the Engine No, chasis no for insurance and insured the said vehicle.Now the vehicle is insured on our name.

Now Mr Bhusari from Automotive informed us that we cannot give you the vehicle unless you insured from our side.

We are not able to understand, inspite of full knowledge about the insurance, why such people wasted our time, money, energy, etc. In case of rejection of order for all damages, costs, etc the Dealer shall be solely responsible.

The negligent behaviour of such Dealer shall be a matter of concern. Specifically after compliance with all the formalities, processing of loan case including disbursment, Insurance cover, full payment, etc the Dealer informing and stressing for Insurance from them. Inspite of the fact that, we have specific communication in wrting to the representative of Dealer for insurance, he should not have booked the order.

Now the case has become for cancellation of order at the fault of dealer after everthing has been finalised. Surprisingly the representative to whom we have called yesterday for delivery of vehicle, he told us that he is going to deliver the vehicle today at 4.00 PM. This is very surprising now that Mr Bhusari is showing inablility to deliver the vehicle.

Holding matter on last stage at the fault of him shall not be pardoned.

Kindly look into the matter at the earliest.

Plz note down the details of Dealer

Automotive Manufacturers P Ltd
plot No 575, Kamptee Road, Nagpur - 26
Email : msales.[protected]@automotiveml.com
tel : [protected], 39, 40, 41/2645760
Fax : [protected]

we expect that you resolve the issue at the earliest.

This is without prejudice to our legal right.

Regds

Jagdish Shirke
Company Secretary
Bajaj Group of Companies
Imambada Road, Nagpur
Tel : [protected]
Mobile [protected]

Maruti udyog limited complaints - bad repair service done by maruti authorize service center!
Review all maruti udyog limited complaints
Maruti udyog limited

Bad repair service done by maruti authorize service center!

Complaint rating:
My self dheeraj budhiraja model of my car is maruti 800 ac of dec 2006. I was regularly servicing my vehicle at rana moters at wazir pur at delhi. total milage of my car is 14000 km. few days back, I saw there was a starting problem in my car and I faced lots of problems in the middle of the road. I contacted m/s rana moters in delhi, they told me that it is battery problem then I bought a new battery in warrenty itself by cash but after few days that same problem was occured in the middle of the road then I called up to on road service given by maruti the technition said sir its a battery problem the same words and the same problemas as well as he was asking for the fee for I said car is in warrenty but he said extended warrenty is a schme of charging money from the customer nothing is covered in extended warrenty no one can provide a solution to the custmer now I am frustated and writing this mail with the hope of some solution my car is in extnted warranty but no one is here to listen so please take an action and give me the solution for this problem.

I hope I will get a call from your side

Regards

Dheeraj budhiraja
[protected]
[protected]@yahoo.co.in
[protected]@gmail.com

i purchased my esteem lxi (brand new) on december 2007 and i did only 16000 kms yet. now its braking system is not working properly, its vacuum pressure leaks out when it is parked for only 30 minutes or more . and when i apply brakes while engine is not started, very first paddle cannot stop the car but it should do this for very first time only, note every time until we start the engine.
i visited the dealer where from i purchased (from shakti motors, sirsa, haryana) my car. but they people are intended not to hear my complaint.
they said it will work properly after starting engine only but it should stop car only once only once without starting engine .
plz help me what i shoul do. i not found even maruti suzuki's e-mail where i could send my complaint.
udaydeep +[protected]