Fremont Ford
Reviews and Complaints

Mike Patel from Fremont Ford ain't followin' the rules 'bout wearin' a face mask. Lotsa his workers ain't wearin' no face masks. When we told him to put on a face mask, he said no.

I wouldn't recommend this dealer at all. They're all about money and taking advantage of customers. If you decide to buy a Mach E, Bronco, or F150 online from Fremont Ford, be prepared to pay an extra $10K to $15 on top of the listed price. These types of dealers are ruining the good ol' American car industry.

We got a used Mustang from Fremont Ford in December '19. The Carfax said no accidents, but the car shakes a lot on the freeway. We tried aligning it twice and putting in new bolts, only to find out it was in an accident. The dealer gave us a wrong Carfax report on purpose. It's really unsafe to drive this car. The dealer refuses to help us. Avoid this place. Look at the other negative reviews. We wish we knew how terrible this dealer is.

Fremont Ford ain't the best choice if you're lookin' to buy a Mach E or anythin' from Ford.com. They like to add a markup on the car, which ain't cool. I ordered a Mach E online and chose Fremont Ford as the place to get it delivered. But when it finally arrived after 6 long months, they held it hostage and gave me just 24 hours to pay an extra 5K. Like seriously, why should I pay more after waitin' so long? I complained to Ford Marketing, but I ain't sure if they can do anythin' 'cause it seems like the dealers have more power over the final price. The GM at this dealership thinks they're right and can sell the car for whatever price they want. So don't get too excited when you order from Ford.com 'cause the price ain't final and you'll be at the mercy of the dealer. Based on my experience, I highly recommend avoidin' this dealership altogether. They'll try to squeeze every penny outta ya and scam ya as much as they can. The car I ordered with the VIN *** was placed on Nov 27th, but I ain't willin' to pay the extra 5K the dealer added on top of the MSRP. It just don't make sense to pay more after waitin' so long. If you end up gettin' this car, just know that the dealer's gainin' from my loss and your extra money. This is where Tesla beats Ford any day. With Tesla, you pay what you ordered in the first place, no surprises. I don't know how Ford can keep goin' with this model if this is how they operate.

I am writing to express my dissatisfaction with the General Manager of Fremont Ford in Newark, California. My family has been loyal customers for years, but I recently had an unprofessional experience. I brought my car for a check-up under warranty and discussed rental fee policies with a service advisor. When I asked for documentation on policy changes, I was met with confusion and was directed to speak with the manager. The person I spoke to at the dealership was dismissive and did not provide the expected customer service. I was surprised by the lack of professionalism from the General Manager and am compelled to report this to Ford Motor Company and relevant authorities. It's crucial for other customers to be aware of the management's conduct.

They asked for 10k markup on Mach-e that we reserved 9 months ago. They denied delivery once we refused to pay. VIN:

On 9/22, around 5:30 PM, because of the way the cars were parked at Fremont Ford, I fell backwards when a representative asked me to move. They wanted to show me the back seat, but the cars were parked in a way that made it difficult. As a result, I hurt my hand, wrist, and forearm. It's really painful, and I had to go to urgent care. Now, I can't work and I'm losing wages. The manager of the site didn't want to compensate me and didn't give me the owner's information. I don't even know if the owner knows about this terrible mistake and my injury.

On Jun 29,2021 I had the water pump and the idler pulley on my 2010 *** Fusion replaced at the Fremont Ford dealer service department. They charged me a total $1509.49 for the parts and the labor. I paid that amount with a credit card. The amount seemed too much, so I did some research on *** Blue Book. I found out that the fair repair cost range for *** dealers in the area for the same work that was done to my car is $293---$345. I think I should have been charged a fair price. I want a fair amount to be reimbursed back to my credit card.

I took my company vehicle to Fremont Ford for repairs about 2 months ago. They kept telling me that the service would be done "next week," but it has been going on for over 6 weeks now. I try to call every week for updates, but it's impossible to get a response. They put me on hold forever until the call hangs up. I'm extremely frustrated because these delays are causing my business to lose revenue. They never update me unless I reach out first. I don't understand how this business is still running. Their online reviews are terrible, with only 1 star, and I saw on your site (ComplaintsBoard.com) that their track record is really bad.

I bought a *** Ranger 2021 from Fremont Ford Dealership. In the beginning, my passenger door didn't close properly, and the service department said it was "normal." The lift gate also had alignment issues and wouldn't close correctly. They claimed to have fixed a transmission problem, but it's still causing trouble. I reached out to *** Corp., but they refused to take back my ***. I'm not happy with the vehicle as it has several defects that they ignore and consider normal. When I purchased the truck, the finance department kept pushing me to get the extended warranty, even though I repeatedly declined. They added it without my permission, which I think is illegal. All I want is for them to take back the truck because the quality is poor, and I don't want to own a truck with transmission issues within the first 5k miles. I have all the paperwork to prove what has been done to the truck. Please help me resolve this matter. Thank you.

I went to Fremont Ford on 10/12 with my 2018 Shelby ***. I had a conversation with *** about the diagnostic charges he wanted to charge me. He was asking for almost $3000 even though my car is still under factory *** warranty. Suddenly, *** appeared and started calling me rude and disrespectful. He claimed that I was being disrespectful to *** and not acting professionally. *** was completely wrong here, he was clearly lying. If the *** of this dealership reviews the camera footage, they will hear me speaking respectfully to *** the service advisor. I never raised my voice or argued with ***. It was a simple conversation between me and ***. After that, *** told me to take my car, leave the dealership, and not come back. He was very aggressive. I think he should be tested for drug use for the safety of his co-workers and customers. You can find more detailed information about this visit in my full review on this ComplaintsBoard.com page.

In January 2022, I scheduled an appointment at Fremont Ford to fix the passenger side headlight of my car. The Service Advisor, let's call him ***, greeted me. Initially, I was quoted $250 just for a technician to inspect my car. I agreed and requested to be informed of the total cost before any repairs were made. I then went to work.

Later that day, my wife called on my behalf to get an update. Surprisingly, she was given a price of over $1,000. She found this to be excessively high for a headlight repair. *** mentioned that he knew of cheaper aftermarket products, which seemed odd. He didn't seem very patient or attentive during the conversation. Perhaps he assumed my wife, being Asian, would be easily influenced? Who knows?

My wife then suggested that if the cost was that high, we should just forget about the repair and I would pick up the car myself. However, *** informed her that we couldn't take the car without the headlight fixed. He assured her that he would find aftermarket parts to lower the price. Essentially, he was saying that we couldn't retrieve our car until we paid for the repair. This made my wife skeptical, and she started asking questions. But *** was dismissive, trying to end the call quickly. It made my wife feel like we were being scammed.

To our surprise, we received a phone call later, saying that the job was completed and the total cost was $1,778.14. My wife immediately called *** to inquire about what happened to the promised aftermarket parts and the need for our approval. However, *** claimed that he had tried to contact us but received no response. This was puzzling since my wife works from home and always has her cell phone with her. She had not missed any calls.

Upon reviewing the paperwork, we discovered that none of the promises made to us had been fulfilled. We decided to visit *** in person to discuss the situation. He simply apologized and said the work had already been done. We felt scammed, betrayed, and disappointed by this shady business practice. We never expected such behavior from a reputable dealership like Fremont Ford.

On 03/22/2022, our mechanic inspected my 2016 Ford Focus and noted a Body Control Module DTC U040 issue. They advised consulting a Ford dealership for detailed diagnostics and repair. Thus, on 03/24/2022, the car was taken to Fremont Ford, where they attempted to replicate the issue. Despite their efforts, they couldn't identify the problem and returned the car on 03/29/2022, charging $255, yet the issue remained unresolved. The car was returned to Fremont Ford on 03/30/2022 for the unresolved issue. After an extended period, they were able to replicate the problem and recommended a Body Control Module replacement and two new keys, quoting $1880.38 for repairs and $225 for the keys. The Service Advisor mentioned the module was on back order with an uncertain arrival time. Weeks later, attempts to get updates from Fremont Ford were fruitless. Throughout April 2022, there was no communication from the dealership. In frustration, I visited the dealership on 05/04/2022 for an update on the back-ordered part. A person claiming to be the Director mentioned the part was in stock but limited to two service departments nationwide and promised to arrange its delivery to Fremont Ford. Yet, by 05/12/2022, there were no updates, and my communication attempts were ignored. My car has been with Fremont Ford for nearly two months, and the $255 fee seems to have been in vain. They haven't provided a loaner car or any communication, leaving my calls unanswered.

On 10/07 we worked with the Internet Sales Manager at Fremont and the General Store Manager who sent us the Electronic paperwork to secure the recall-free Expedition 2021 VIN# FMJU1MT6MEA63191. The manager verbally confirmed that the car has no open recalls. On 10/17 we wired $20,000 down payment to Fremont Ford. On 10/21 we received the paperwork to sign, and it stated 1 open recall for Underhood Fire. We checked all available VIN check websites and all indicated an open recall. We called the manager, who was unable to provide a satisfactory explanation and was reluctant to confirm the recall status in writing. I sent a text message threatening to contact NHTSA. Shortly after, I received a call from the manager admitting the oversight but suggesting it was easily fixable at a dealership. Despite the remedy, parking a $70k car outside in winter due to fire risk was not acceptable. On 10/24, we withdrew from the contract due to breach of contract and requested our $20k down payment back by 11/01 via tracked mail or wire transfer. As of today, there's been no communication from Fremont Ford, nor has the refund been processed. We will escalate the issue to higher authorities if not resolved promptly. The dealership sold the car to another buyer on 10/26, who was unaware of the recall. We need our $20k back immediately. It's advisable to avoid Fremont Ford and always check your VIN.