Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Fashion and Style Massimo Dutti Coat “model: 2406, calidad:162, color: 801”
Massimo Dutti

Massimo Dutti review: Coat “model: 2406, calidad:162, color: 801”

M
Author of the review
1:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I purchased a coat on the 8th of Nov 2019 From Massimo Dutti branch in City Stars mall, Nasr City, Cairo, Egypt
The coat details are "Model: 2406, Calidad:162, Color: 801"

The case is that the coat color changed in the first ten days from using it & I am claiming from the bad quality of the coat material and the problem that the customer service don't want to speak to me and not responding at all.

Sequence of events:
• I travelled to France on 17th of Nov. 2019 for 10 days then the coat color started to be changed to white color "As shown in attached photos"
• On Saturday 30th of Nov 2019, I went to the same branch to complain & the branch checked the coat then send a claim to the customer service (case number: 191205-000138)
• On Tuesday 3rd of Dec 2019, I received a call from the branch and informed me that the customer service said that they will not do anything however I refused their feedback as it is impossible that the coat material can change its color within the first ten days and I claimed the bad quality of the coat material.
• The branch promised that the customer service will call me within 2-3 days max to check with me again. And no action taken.
• On Saturday 7th of Dec. 2019, I went again to the branch to claim that no action taken from the customer service & the branch promised that the customer service will call me within 2-3 days.
• On Monday 9th of Dec. 2019, I received a call from the branch asked me if the customer service called me or not & I informed them that still no action taken from the customer service.
• On Friday 13th of Dec. 2019, I called the branch again and they asked me to try to contact the customer service directly, however Egypt customer service are not responding totally & ignoring.

I am really believe that we don't deserve to receive such kind of behavior from our preferred brand. So, I am now claiming officially to Massimo Dutti Spain & wish to receive a positive feedback to resolve this issue.

Looking forward to hearing from you soon.

Best Regards,
Mohamed NASSEF.
Mob: +2 [protected]

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Massimo Dutti reviews & complaints

Massimo Dutti - unfair treatment 7
Massimo Dutti - Terrible quality clothes! 17
Massimo Dutti - bad quality control poorly made 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Massimo Dutti - Hand watch
Massimo Dutti - poor quality shoes, torn apart after 2 months - want refund
Massimo Dutti - exchange defective item
Massimo Dutti - missing shipment and refund has not yet been applied!!!
Massimo Dutti - credit complaint
Massimo Dutti - customer service/gift card
Massimo Dutti - Shrinking of woolen full sleeve sweaters / jersey on 2nd January 2023
View all Massimo Dutti reviews and complaints

  1. Massimo Dutti Contacts

  2. Massimo Dutti phone numbers
    1800 553 426
    1800 553 426
    Click up if you have successfully reached Massimo Dutti by calling 1800 553 426 phone number 8 8 users reported that they have successfully reached Massimo Dutti by calling 1800 553 426 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling 1800 553 426 phone number 9 9 users reported that they have UNsuccessfully reached Massimo Dutti by calling 1800 553 426 phone number
    Ireland
    8800 333 7374
    8800 333 7374
    Click up if you have successfully reached Massimo Dutti by calling 8800 333 7374 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling 8800 333 7374 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling 8800 333 7374 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling 8800 333 7374 phone number
    100%
    Confidence score
    Russia
    800 1375 6312
    800 1375 6312
    Click up if you have successfully reached Massimo Dutti by calling 800 1375 6312 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling 800 1375 6312 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling 800 1375 6312 phone number 1 1 users reported that they have UNsuccessfully reached Massimo Dutti by calling 800 1375 6312 phone number
    South Korea
    +34 900 456 000
    +34 900 456 000
    Click up if you have successfully reached Massimo Dutti by calling +34 900 456 000 phone number 3 3 users reported that they have successfully reached Massimo Dutti by calling +34 900 456 000 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +34 900 456 000 phone number 2 2 users reported that they have UNsuccessfully reached Massimo Dutti by calling +34 900 456 000 phone number
    20%
    Confidence score
    Spain & International
    +1 (877) 550-1103
    +1 (877) 550-1103
    Click up if you have successfully reached Massimo Dutti by calling +1 (877) 550-1103 phone number 0 0 users reported that they have successfully reached Massimo Dutti by calling +1 (877) 550-1103 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +1 (877) 550-1103 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +1 (877) 550-1103 phone number
    United States
    +1 (877) 550-1104
    +1 (877) 550-1104
    Click up if you have successfully reached Massimo Dutti by calling +1 (877) 550-1104 phone number 0 0 users reported that they have successfully reached Massimo Dutti by calling +1 (877) 550-1104 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +1 (877) 550-1104 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +1 (877) 550-1104 phone number
    Canada
    +44 808 234 0205
    +44 808 234 0205
    Click up if you have successfully reached Massimo Dutti by calling +44 808 234 0205 phone number 5 5 users reported that they have successfully reached Massimo Dutti by calling +44 808 234 0205 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +44 808 234 0205 phone number 5 5 users reported that they have UNsuccessfully reached Massimo Dutti by calling +44 808 234 0205 phone number
    United Kingdom
    +43 800 297 664
    +43 800 297 664
    Click up if you have successfully reached Massimo Dutti by calling +43 800 297 664 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +43 800 297 664 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +43 800 297 664 phone number 1 1 users reported that they have UNsuccessfully reached Massimo Dutti by calling +43 800 297 664 phone number
    Austria
    +32 80 078 408
    +32 80 078 408
    Click up if you have successfully reached Massimo Dutti by calling +32 80 078 408 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +32 80 078 408 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +32 80 078 408 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +32 80 078 408 phone number
    100%
    Confidence score
    Belgium
    +45 80 250 589
    +45 80 250 589
    Click up if you have successfully reached Massimo Dutti by calling +45 80 250 589 phone number 2 2 users reported that they have successfully reached Massimo Dutti by calling +45 80 250 589 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +45 80 250 589 phone number 2 2 users reported that they have UNsuccessfully reached Massimo Dutti by calling +45 80 250 589 phone number
    Denmark
    +33 800 916 597
    +33 800 916 597
    Click up if you have successfully reached Massimo Dutti by calling +33 800 916 597 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +33 800 916 597 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +33 800 916 597 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +33 800 916 597 phone number
    100%
    Confidence score
    France
    +49 800 188 8110
    +49 800 188 8110
    Click up if you have successfully reached Massimo Dutti by calling +49 800 188 8110 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +49 800 188 8110 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +49 800 188 8110 phone number 1 1 users reported that they have UNsuccessfully reached Massimo Dutti by calling +49 800 188 8110 phone number
    Germany
    +39 800 875 575
    +39 800 875 575
    Click up if you have successfully reached Massimo Dutti by calling +39 800 875 575 phone number 2 2 users reported that they have successfully reached Massimo Dutti by calling +39 800 875 575 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +39 800 875 575 phone number 3 3 users reported that they have UNsuccessfully reached Massimo Dutti by calling +39 800 875 575 phone number
    Italy
    +31 800 023 4183
    +31 800 023 4183
    Click up if you have successfully reached Massimo Dutti by calling +31 800 023 4183 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +31 800 023 4183 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +31 800 023 4183 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +31 800 023 4183 phone number
    100%
    Confidence score
    Netherlands
    +47 80 017 349
    +47 80 017 349
    Click up if you have successfully reached Massimo Dutti by calling +47 80 017 349 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +47 80 017 349 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +47 80 017 349 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +47 80 017 349 phone number
    100%
    Confidence score
    Norway
    +351 800 834 288
    +351 800 834 288
    Click up if you have successfully reached Massimo Dutti by calling +351 800 834 288 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +351 800 834 288 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +351 800 834 288 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +351 800 834 288 phone number
    100%
    Confidence score
    Portugal
    +46 20 794 191
    +46 20 794 191
    Click up if you have successfully reached Massimo Dutti by calling +46 20 794 191 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +46 20 794 191 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +46 20 794 191 phone number 3 3 users reported that they have UNsuccessfully reached Massimo Dutti by calling +46 20 794 191 phone number
    Sweden
    +41 800 837 545
    +41 800 837 545
    Click up if you have successfully reached Massimo Dutti by calling +41 800 837 545 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +41 800 837 545 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +41 800 837 545 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +41 800 837 545 phone number
    100%
    Confidence score
    Switzerland
    +90 850 282 5005
    +90 850 282 5005
    Click up if you have successfully reached Massimo Dutti by calling +90 850 282 5005 phone number 3 3 users reported that they have successfully reached Massimo Dutti by calling +90 850 282 5005 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +90 850 282 5005 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +90 850 282 5005 phone number
    100%
    Confidence score
    Turkey
    +86 400 920 7879
    +86 400 920 7879
    Click up if you have successfully reached Massimo Dutti by calling +86 400 920 7879 phone number 1 1 users reported that they have successfully reached Massimo Dutti by calling +86 400 920 7879 phone number Click down if you have unsuccessfully reached Massimo Dutti by calling +86 400 920 7879 phone number 0 0 users reported that they have UNsuccessfully reached Massimo Dutti by calling +86 400 920 7879 phone number
    100%
    Confidence score
    China
    More phone numbers
  3. Massimo Dutti emails
  4. Massimo Dutti address
    Avda. Virgen de Montserrat, sn, Tordera, Barcelona, 08490, Spain
  5. Massimo Dutti social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
  7. View all Massimo Dutti contacts
Massimo Dutti Category
Massimo Dutti is ranked 20 among 724 companies in the Fashion and Style category
#18 Grailed Grailed #19 Desigual / Abasic Desigual / Abasic #20 Massimo Dutti Massimo Dutti #21 The Reformation The Reformation #22 END. END.

Most discussed complaints

Purchasing
1
(opinions to this review)
Massimo Dutti Alternatives
Grailed 28 reviews Sarah Ashley 10 reviews Falak E Noor Boutique 10 reviews Rungolee 3 reviews Allsaints 1 review