MasterBrand Cabinets Inc.
Reviews and Complaints

Cabinets were delivered and the vast majority were damaged. Reordered and the reorder came in damaged or the wrong size. Reordered again and again cabinets came in damaged and or the wrong size. This is been going on for months now. The company is shipping out damaged product. The cabinets were ordered in October and delivered in march. It is now almost August and still has not been resolved.

I have been a dealer for master brand cabinets for many years... Washington state

The product is good... But the reps lack of contact was terrible

The corona virus signification shut down my business because many of my customers fear of contacts with contractors. These customers stayed away, but as of 4/10/22 they are returning to their projects

The rep (Ryan Mortimer) offered no support or information... Except for advising me 2 weeks ago that my account is shut down after not hearing from him in over 2 years...

Master brand cabinets appears to not care about the potential customers or the dealers.

My business in Olympia, Washington has come back strong

But I have no interest in referring any of my contacts to a company that does not control their reps and at least act like they care about their potential customers

My husband and I built a Beazer home in Spring Mill Plantation in Calabash NC. We closed on the home 6/27/19 and moved into it on 8/28/19. We had upgraded Aristokraft cabinets installed (toasted antique durham Level 3) at a cost of $6100.
Just recently we noticed 2 issues with the upper cabinet doors. As the light reflected off the cabinets, we noticed several scratches on the veneer of the door directly above the microwave and a tiny strip of veneer missing on the inner edge of the the upper door on the far right cabinet.
We contacted Beazer who, in turn, contacted the vendor and both refused to replace the doors. Beazer stated we should have noticed it during our "walk through" inspection of the house and the vendor stated Beazer should have noticed it upon the cabinet installation. Our "walk through" with Beazer's building supervisor was cursory at best and we were told we had a year to address any issues we might encounter. We DID NOT put those scratches on the cabinet door nor did WE SCRAPE the veneer off the other one!
Since Aristokraft states in their brochure that "we take pride in supplying customers with high quality products that stand the test of time" and your cabinets are backed by a 5 year warranty on all workmanship and manufacturing defects, we are confident that you can remedy this situation for us. Thank you for your attention to this matter.

Sincerely,
Linda and Richard Hendricks

No one cares, and no one is willing to help me in a timely manner. I recently repainted my kitchen with its nearly new Aristokraft kitchen cabinets (less than 3 years old). To mask, I purchased Scott's painters tape at Home Depot. When we pulled the tape off, off came the finish from the sides of 8 kitchen cabinets. I now have a kitchen full of cabinets that have at least an 1" streak of missing "paper veneer" that apparently is used to cover the sides of all kitchen cabinets. Nothing is solid wood anymore.

I went back and read the little tiny print on the tape, and while it doesn't say anything about veneer, it does say not to use on wood floors~ It also clearly states that it is not liable for any damage resulting from its product.

Aristocraft's corporate customer service person rudely referred me to the store (Seigel's, now Stock Cabinet Company) where I purchased them. The "service rep" at Aristocraft told me she could not give me any information on "what color stain" I should buy) since that was an industry secret. She said the only thing I could do was to purchase a repair kit from them (which I am willing to do but she said it needed to be ordered through a store and that I could not receive it within two days). Also, it is something that is not stocked by anyone. One of the sales staff at Seigel's gave me the name and phone # of the regional sales rep, who was actually very service-oriented and offered to come look at them (I am selling the house and the new people are taking possession on Saturday); he went onto tell me that this is a common complaint, and that it was impossible to stain the missing pieces since this is just a thin paper and that the material underneath is just particular board which wouldn't take the stain. He also thought perhaps ordering "skins" was an option. Unfortunately, he called me back yesterday afternoon to say he didn't get a chance to stop by, but was hopeful he could make it on Friday. That gives me exactly one day to figure out what to do.

Even though Aristokraft guarantees its cabinets for 5 years, apparently the sides are not guaranteed!

I am very unhappy with not only the cabinets themselves but with the attitude of nearly everyone involved other than the regional sales rep. I would warn everybody about purchase cabinets that have this thin veneer coating on the side (the doors are solid) and to use caution when masking for painting purposes. I have previously purchased painters tape at Sherwin Williams and never had any kind of problem, even when used on these same kitchen cabinets 6 months ago. Whether my problem was buying flimsy cabinets (although not cheap) or buying tape that perhaps had sat on the shelf too long, I would hope that others could learn from my experience.