Mavis Discount Tire review: Extremely rude and unprofessional

Some of the rudest people and worst customer service I have ever dealt with . We got 3 of our tires changed yesterday 10/23/23 at their other location “tire kingdom” on OBT. Which is about 20 mins from the Daryl Carter location. When we were driving later last night one of the tires blew. Side wall and all. This morning , we figured since we live literally 5 mins or so away from the Daryl cater Mavis and the warranty states you can take the car to ANY location to get it looked at my husband called. After speaking to one employees and he was clearly annoyed and frustrated, he put his manager on the phone. My husband explained the situation again and the manger said that they couldn’t service us basically because we didn’t go there to begin with. Then he got more irritated and told my husband to “look at the phone number confirmation email and to pick up the phone and call it”. My husband has an accent. I don’t know if that has something to do with them being complete jerks or what. But I will say when we did call the Tire Kingdom to let them know what just happened with this Mavis, they called this Mavis and magically they said they’d be able to replace the tire. My husband and I are typically really understanding and don’t really get upset with people but when you’re just blatantly rude it crosses a line.

We spent almost $600 between the 3 tires and the oil change we can’t afford a tow. We had to pay someone to come to our apartment today to change it for us. We offered to bring the tire to show proof at either location for a refund. Tire Kingdom said nope, we don’t do refunds. My husband brought the tire to tire kingdom and apparently there was a hole from a nail or something. I’m still pretty positive the tire was faulty or something as well but honestly, the level of disrespect and just rudeness from especially this location was astounding. We would never recommend this location or any Tire kingdom , Mavis, or any other sister company