Maxis Communications
Reviews and Complaints

I am so disappointed of maxis service, my home fiber already down for 3 days.. I'm following up the issue everyday by call or livechat (I have to follow up myself).. It seems like everyday need to explain the situation again and again.. Service agent need to route my ticket to other team to follow up.. But, the promise of call back never happen.. Poor services!

After much frustration with Maxis I thought I could finally get proper customer service from Maxis agreeing to replace modem that I have returned to Unifi. Instead they still insist I go back to unifi to get back my modem as I did not properly tell Unifi that I am signing up for Maxis! Can I decide to terminate Maxis . Pls advise what must I do to terminate Maxis .

Decided to change my home Unifi to Maxis fibre. Installed on 22 Feb with both Unifi and Maxis connected. On Sat 24 Feb went to TMPoint to cancel Unifi and was asked to return modem. On Sat 24feb18 called Maxis to advise am unable to connect to Maxis Fibre. Was informed I was supposed to maintain the Unifi modem. Have since then been having unpleasant conversations with Maxix (Ref C19964101. They just sent me a SMS fixing appointment on 5 Mar 18 3pm to arrange a modem for me. As a consumer I am shocked that they expect us to understand how Internet connects, that we will ever consider that we can keep a competitor's modem and it takes more than a week to provide a modem to its client.
Please do help us look into this disserviceu

Maxis has suspended my data plan since December 2017 (due to I have not made the payment) but I have been getting charges for the months of January 2018 and February 2018. I was still charged despite unable to use the data.

If I did not make the payment and being suspended (data cannot be used), but I am still charged for subsequent months, this is unfair to the customer.

I feel that Maxis is not professional in handling this situation. What they should have done is that suspend the service and also do not charge for subsequent months. Or if they intend to charge the customer, they should not suspend the sim card.

I am an existing Unifi user and was very pleased that Maxis Fibre can help me save some cost.
I hope you can feel the frustration of your client.
Do you expect your client to know we are able to keep a devise belonging to your competitor?

Sequence of event
22 Feb 18 (Thur) - Installed Maxi Fibre whilst I was at work. Technician called to ask me is if he needs to disconnect the Unifi for me. Advising me it is very easy to disconnect, I agreed to leave both lines running.
24 Feb 18 (Sat) - Went to TMPoint to cancel Unifi. Was told to return the modem and arrange my family to deliver modem to TMPoint to complete cancellation
24 Feb 18 (Sat) - Called technician on handphone around 1.00pm but no response
24Feb 18 (Sat) - Upon returning was unable to connect Maxis. Called technician around 130pm and was advised I was not to return the modem.
He informed me to return to TMPoint to collect back the modem. TM office already closed by 1.00pm
24Feb18(Sat) Called Customer Service to inform there appear to be a mis communication with technician as I have returned the modem as requested by TM to complete the cancellation. I was very pleased when she informed me Maxis will arrange Technician to provide me a replacement modem
26Feb18 11.00am (Mon) - Stole time out from work to call Maxis Contact Centre and advised not receiving any calls on status of modem. I was then transferred to Technician line and as there was no response for 5 mins terminated call and called back your Contact Centre. Have advised your team to arrange urgent callback to resolve the issue. We have not been able to access internet since 24 Feb and unable to make any calls home.
26Feb18 (2.15pm) Called your Maxi Contact Centre again
26Feb18 (5.58pm) Recd called fm Robin and was again chided for returning the modem. He advised me I have to provide evidence of modem returned and advise TAT for consideration of getting modem will take another 5-6 days
When I requested for avenue to raise my grievance, your team has denied me this privilege.
Fortunately another colleague of mine who had faced issue with Maxis provided me this link.
My family is already complaining about not having access to internet since 22 Feb and I had to face chiding continuously from your team. Pls help.

I go to maxis at Paradigm Mall JB on 11 February 2018 around 6.45 pm and was looking to buy an iphone 8 for my mum upcoming birthday (since i am very fond with maxis), but this one boyish girl didnt entertained me nicely and she didnt even answer my question properly, so this make me very upset. And when i still need her help, she keep playing with her phone. I didnt know you can play phone while working. I hope next time maxis would do something regarding their staff ethique.That is very important as to determine either you provide a quality services or not. And i as a customer fell unsatisfactory with your customer services, i didnt care to spent a lot of money on you, but please check your staff attitude in entertaining customer. Thank you.

Regards
Shuhada

Good afternoon Maxis Potchefstroom, yesterday 30 January 2018 around 17:30 I came to the store at MooiRiver, I was not happy with the CHEF, she was RUDE, INSULTING and DISRESPECTFUL!The reason she was that angry is because, she was suppose to prepare a burger meal which we were about to order, when the Waiter Nimrod went to her to ask if she can prepare it, then the lady burst and started shouting saying that she switched the machines off, it's almost closing time, we not suppose to take orders.She was making a lot of noise, instructing Nimrod to tell us that, she actually switched off the machines and she will not prepare the burger meal.Fortunately Stanley the supervisor was able to ask the guy CHEF to prepare our meal.The lady continued to say insulting words non-stop regardless of the supervisor to be around.I am not happy at all and the kind of attitude she portrait will affect the store's image!I am requesting a written apology from the CHEF lady!I am still waiting for a call from the Store Manager!

Hi The Management Team of Maxis

For your information I have lodged a compliant to MCMC/SKMM regards my line which was barred without receiving any calls and text..

We have been a loyal customer to Maxis for more than 10 years and the way Maxis is treating us not acceptable for a outstanding sum of RM400.00 .

We have seen many grudge also about Maxis in other social media platform such as facebook others which we think not at the moment for us to do the same thing.

Sincerly hope that at least Maxis can activate our line back and we can ensure you that the bill payment will be prompt in near future.

Best regads

p/s" The report to SKMM is in Bahasa Malaysia..

ID Aduan: [protected]-MXS
Pemberi Perkhidmatan: MAXIS
Kategori Aduan: Network
Sub-kategori: Service Disruption/downtime
Huraian Aduan: saya dan berdaftar diatas isteri saya Norlinda A Kadir no ic [protected] mempunyai 2 talian maxis hampir lebih 10 tahun pelanggan tetap Maxis.

Baru2 ini kami tertunggak hanyak RM400 pihak Maxis terus memutuskan talian tetap kami tanpa kami boleh mendapat panggilan mahupun sms. panggilan kecemasan pun tidak boleh akibat mereka telah menyekat talian kami. Pihak kami mempunyai banyak urusan yang menggunakan talian kami ini antaranya bank, hospital dan perniagaan dalam talian yang kami jalankan.

Kami kesal kenapa pihak Maxis terus menyekat talian kami tanpa diberi akses untuk dapat panggilan masuk juga sms masuk. Bagi pelanggan lama seperti kami lebih 10 tahun adalah tidak wajar pihak maxis tidak memberikan peluang langsung kepada kami.

Terimakasih

I have been a loyal Maxis customer for almost 8 years since the first ever number I bought. During the time I bought this number I was told this prepaid has no expiry and it's life long usage. I agreed with the condition of life long expiry. Now my service was terminated without notice recently. I called customer service number they gave me a very blunt reply and wasn't clear on their explanations. Further, I went to Maxis centre located in my state, they told me Maxis have changed the plan. If maxis have changed the plan shouldn't you notify me on the changes? All th while when I was reloading my number it shows me "tarikh luput: sepanjang hayat", life long expiry then where the heck does it says expiring soon? I can't just change my number for this silliness. I have to walk from top to bottom to change my number in every official offices and banks . Do you know how troublesome it is? Maxis centre gives me a suggestion of signing postpaid, which cost me 100+ bucks. So is that means you are terminating the services without notice just to push your customers to buy postpaid? I need the number back in usage but not as POSTPAID! Thanks

I'm bakiawathy, maxis broadband users... recently I went maxis to register phone contract..after check my account the staff said I have 2 account (2009 and 2011)outstanding balance nearly 800 need to settle interm to apply new phone contact and my name under ctos!
But in between I have upgrade my contract 2 times and recently in year 2015 they r never shown me such things...!As I know no any outstanding account under my name...Dear maxis pls do check revert to me asap ([protected])

The staff ask me to lodge report and I already did and submited to JB branch at dangaa bay..

Full signal and no data provided, seriously have a 158 plan with 40gb data and no data can use. Each month pay rm158 just like getting scam from maxis
Seriously maxis ? Whole family payying so much money to maxis get this kind of treat and whole day no data service almost payying around 1000 ringgit malaysia to maxis for whole family data plan and 1 phone contract 158plan what time my data just can used finish in 1month what a fake 40g data

Maxis only wants new postpaid customers - offering free smart phones when they sign new supplementary line. For loyal customers of more than 10 years, Maxis does not care to retain us! Maxis Sunway Mentari gave misinformation and empty promise of free smart phone. Maxis 123 Customer Service Mr Siva and his manager (who refuses to speak to customers) does not have any solution nor offer to retain us with new promotions - only wanted us to sign another supp line (I already have 3!). Or else, the other option is to port out to another telco and then rejoin Maxis to get the free phone. What nonsense!?!?

I have submitted request to refer another address for 30Mbps a week ago. No action till now from your installation team! No calls from your side to make appointment! Your fibre support unable to be reached via toll free number too! Maxis customer service level is going down the drain! Please look into this matter ASAP! Please contact [protected] or [protected] for appointment .

REGARDS,
NANTHA KUMAR A/L ANATHA PALMANABAHAN

Maxis call for free phone Samsung j5, agent told need 2 years contract.few days ago I go maxis sign for iPhone x package, but they told me I have remaining 13 months contract, not allow signup any package iphone again.please share your company voice record to public yours agent how to answer question ? But don't worry, I will pay the remaining penalty rm400 and I will port to other company.wi sh maxis can. Continue cheat people again.

Daer Sir/Madam,

I've consuming the maxis internet pass for few times but the 4G service is not stale at my housing area at Bukit Katil, Melaka.

This had caused wastage and unused data due to poor 4G network coverage. I can't even get refund from maxis of poor service coverage (prepaid user).

Do you think switching to another telco massively from all maxis prepaid user will help maxis to improve the services provided?

Thank you.

Comp. by Jimmy

Just TopUp Rm30 to my number and few minutes later got notification that i got this free 15days Free 20GB Facebook.. then i've surf just about 5min in facebook on my smartphone..i've monitor my base quota from earlier and looks like that surfing facebook consuming my base quota though i just got my free 15days 20GB Facebook Daily..my phone number [protected]..email:[protected]@gmail.com..Date:18.Nov.2017

Hai sy lydia.. Saya nk tanya kenapa maxis suka2 tolak duit baki yg ada dalam akaun maxis sy... contoh saya topup rm10 tp 2 hari selepas itu bila saya check kembali baki simpanan sy memjadi 9.7++ somthing like that.. and its always happen! Sedangkan sy guna internet yg dilanggan selama sebulan..jadi tak ada sebab kenapa topup saya menjadi berkurangan.. saya dh tak boleh sabar lagi dengan maxis yang makin lama makin cekik darah makan duit orang sesuka hati...! Dan ini adalah bln terakhir sy guna maxis cekik darah.
Sy doakan maxis cepat2 lingkup dan berkubur selamanya.. Tak guna!
Selama saya menjadi pengguna maxis saya rasa sgt2 menyesal kerana terpaksa berabis untuk penolakan bodoh yg sy tak tau baki saya ditolak untuk apa sedangkan call luar pun sy tak buat..!

Dear Sir/Madam,

I'm lodging this complaint because I believe I have been unfairly treated over the upgrade plan.

First of, in September I contacted the live chat to see when I could upgrade my phone. I was told to wait till the 13 month of my cycle and wait for the SMS telling me it was time to upgrade. Then I checked again in November and I was told I could upgrade but the system had not sent the message.

Secondly, I proceeded to the Maxis Centre at The Gardens on the 10th of Nov at 8.30pm and was assisted by Kumanan who later told me it was only his 11th day. After waiting for about 45 min for the diagnostics check, I was told that I had to pay rm300 because of the condition of the phone. I felt it was incredulous as the glass on the phone was in pristine condition and the scratches were on the metal border of the phone and by the charging port which occurs due to normal wear and tear. I then asked to talk to the manager, Mr. Sara who was very dismissive and kept telling me that it was a third party company that made the call. When I asked him to check again with the company, he refused. I felt that his attitude was very unprofessional and furthermore, his attire comprising of a chequered shirt and casual pants seemed at odds with every other worker who was either in uniform or formal wear.

I did make the upgrade and had to wait another 45 minutes because I have paid the upgrade and safe device fee for 14 months even though I felt I had been hard done. It does not feel fair as the phone was in working condition and had no dents/damage save the scratches on the borders of the phone. I would like to make clear that I felt Kumanan was trying his best but Sara seems to be a ding on the company image. Instead of it being a good experience of upgrading my phone, I was treated as if I had something wrong. I have taken pictures of the phone and would gladly share it if needed. I hope that something can be done about this.

Regards,
Peter Johan Paul
[protected]

I tried to check on Maxis roaming rate on Maxis webpage but apparently I was lead to main page where all promotional sweet words are displayed as per attached photo. I was misled by the 500MB roaming at RM38/day, and I checked full list of countries, Vietnam is one of them.
Unfortunately when I was in Vietnam, I'm surprised with 10MB data roaming per day at the RM38/day rate. After clarifying with Maxis personnel, apparently I am referring to the wrong page; there's one more page that can check each countries different roaming rate.
Ok it's my fault, but I do hope that Maxis can just take away Vietnam as one the countries that they provide roaming service as there's no point providing 10MB per day and claim that you have international roaming, what's more at this price! 10MB is ridiculous and serves no purpose - for downloading a few whatsapp images and that's it? I seriously think that it's unfair, better just claim that Maxis has no international roaming service in Vietnam, save everyone's money and effort.

I, Suhaina Bukhari [protected]) would like to lodge a complaint on your staff who has revealed my personal transactions to a 3rd party. Kindly take this issue seriously as I can report to BNM on the breached of PDPA Act by your employee. Please take the necessary action and track the staff id who has login to my personal account to disclose my incoming & outgoing calls details, text messages, Whatsapp details, etc.
I am regret & disappointed that this happened which I am not aware since when the issues has been abused by your owned staff.