Maxis Communications
reviews and complaints

I’m signed a package for Home fiber with purchase of a laptop. Maxis center a lady call me last week want to do an verification for the purchase by:

1. online verification or

2. go to maxis center for dumb print verification

I choose 2nd option at Maxis Center Won Seremban and after that no any information or follow up from maxis.

Until yesterday I call maxis center again to follow up and they reply today maxis center will follow up the case. Again a lady call me this afternoon and ask do I confirm the order at maxis center. I’m answer to her last week the lady only ask me to do verification dumb print and the center will do the rest. Again this lady ask me to do verification 2nd time at maxis center. I have double and triple remind her that I have already perform the verification and ask her to confirm with the center. But she refuse and keep on saying I can go to the center do the verification of purchased. Again when I reach to the center about 9pm (Eon Seremban), the guy say no stock and need to come back 2/3 days later. The stock will be in and the process verification only be proceed. They keep on pushing each other and the problem remain unsolved. Really very bad experience and the worst I have with all the service provider.

Maxis Fiber have close all my complain without customer's knowledge. I have case on Maxis Fiber and 3 of them is close without customer knowledge.I have some issue with fiber. The speed on internet not stable and some other I have lose the internet connection. 3 case number same problem and no solution. Maxis close the case without my knowledge and no solution.

a) C-5423221

b) C-5522980

c)C-5590054

I have called Maxis several times to complaint about having bad line drop but the issue was simply not solved and today Maxis called and told me there is nothing much they can do from their end and they will close the case. They can't even waive the monthly bill and mentioned it's their policy where the customer just need to keep paying the bills no matter what is the issue! This is a ridiculous service which I encounter.

SUB: ISSUES ON THE INTERNET AND PHONE LINES

Referring to the above subject, I’m AZIZ BIN MOHAMAD, the ADMIN & HR MANAGER at PINNACLE FOODS (M) SDN BHD. We would like to lodge a complaint on our internet and telephone call services as it has been down for several weeks now which made our business loss about RM200,000.00. We called the technical team before to rectify the problem, yet we didn’t get any solution out of it. We have about eight (8) branches with 308 connections which uses the same line unfortunately our place got effected badly. Below are the details of our company:

Company Name : PINNACLE FOODS (M) SDN BHD (852292-U)

Address : PT9892(2739), JALAN INDUSTRI 12, KAMPUNG

BARU SUNGAI BULOH,

SEKSYEN U4, 40160 SHAH ALAM, SELANGOR,

MALAYSIA

Account Number : [protected]

We hope you could help us to fix these problems if not we might need to switch into another line. Please do let us know if you need any supporting documents besides this. Should you have any enquiries, please do not hesitate to contact me at +[protected].

Your cooperation is much appreciated.

Thank you.

Account [protected] being wrongly charged for the digital purchase since Jan'23 till now amounting to RM30.00

I'm on time to make payment on monthly basis and just aware as my phone being barred from Maxis.

When I try to contact maxis center to report and solve the issue, there is no way for me to file complaint and dispute online and even talk to customer service.

Maxis service is very bad on customer feedback and complaint side. Hard to get assistance from maxis to look into the issue and solve it.

I own a Iphone X max and it started give me problem to use since November 2022. I informed Safe Device through my Maxis Sales agent in Sungai Petani of this and they had agreed to a replacement phone within two weeks.
Since then I have not got any information or update since then. I had called the Maxis service center to ask abt this and they were totally unhelpful and said that the delay is caused by Safe Device Dept which is not under their control.

Then I called the Safe Device Dept and they too were totally unhelpful and they blamed the Maxis Service Dept for the delay and said it was out of their hands.
Now who should I go to, to get this problem solved. I have made abt 4 calls already to these depts and am nowhere closer to solving this issue.
This phone is important for my daily use as some of it involves work and now I am stuck because of it.

I do hope somebody there can help me resolve this issue.
My contact number is [protected]... Help!
Thank you.

I bought a new hotlink sim card from the maxis dealer, turn out the new sim card was faulty. When I get back to the dealer, I was told that they are just maxis dealer, so they have no authority to access and fix the problem.

So I have two options, either to bought a new sim card again (where all the credit reloaded into the sim card will not be refunded to me) or purposely travel to maxis centre for about 1 hour to fix this issue (then who shall pay for my time and mileage).

When I call to customer service, they kept telling me go to maxis centre. They can't do anything. Truly disappointed,not helpful at all

have a call from maxis to upgrade 100Mbps to 300Mbps, after upgrade, the internet speed is just same as the plan before, only having 30+Mbps. 100Mbps plan give 30Mbps, 300Mbps also give same 30Mbps. then what the purpose for ask me to upgrading but just give me back the same internet speed? just wasting my money! very dissatisfy with the internet speed.

Hi why is my line until today still barred I already paid in full amount. I click still asking for payment. I just dont understand. I've been using maxis for so long and u people still cnnot solved my problem... Now I only snat is my line to be active or I stop my pospaid service with maxis. I cannot tolerate how can maxis still barred when I alrrady do payment... I do payment based on the amount u asking.

I am a degree student who had a assignments to accomplish about Maxis so i travel all the way to Kl Sentral to meet a manager( Mr David ) in that current branch which truly asking for a interview about the company. Which i truly think they should accept for assignment purposes and as a student they should allow when I request to see the manager the manager was truly doing no job where he was standing at front look at the first line workers. (Manager)Mr David was rudely said no for interview who told to the first liner and she passes the message to me politely. He could explain to me why if there’s a reason to it and do not be in such behaviour where he absolutely doing nothing during that time. As far as i know every each company was contributing when it comes to assignment purposes. Where he didn’t even okay with an different suggestion where to meet any other day with appointment he was truly unwelcoming with judgemental attitude.

I received my order on Friday (25/11/22) evening around 7.30pm. Unfortunately on same ay at 9pm the courier service ( J&T Express) insist me to return back my parcle( phone) because according o them Maxis didn't send any authorise code, So I return it to them even though I have transfer all my phone data into the new phone. I have call maxis same day and reported but no action. I have called Maxis on Saturday (26/11) and Sunday (27/11) but no action till today.

I am very disappointed with maxis customer service and would like to cancel my order as I didn't receive any feedback from Maxis till today.

We have a issue with the Postpaid Line services and charges.

Then, the bill cycles was confuse and the charges is not as per plan mentioned more than that with the hidden charges.

I am request to change the plan from Postpaid to Prepaid, but almost 3 weeks not update yet.

Already settle the bills during last bill cycle and now already come to others payment cycles. I feeling was cheating by the service at all.

Action was done, visit the store and get advise to get it done via online apps.

Make a call, and no solution keep passing2 the line to another persons till line get end.

I have been using maxis home fiber for many years and have no outstanding with Maxis. I have never received any bills, emails, or calls pertaining to any of my terminated services with maxis. Maxis will never allow you to terminate or switch accounts to other service providers without settling any outstanding. Recently I received a call from claimed as customer service from Maxis and requested me to pay an outstanding amount of Rm500 + without giving me any details of my account and amount. I was reminded to pay within 3 days or else my home fibre service will be suspended. My home fibre was terminated on 4th November without any bills, details of the account and any statement. Why suddenly Maxis forced me to pay for something which I don't responsible. if there is any outstanding why I was not told earlier by sending bills or emails or at least call. Until now I don't have any proper information or explanation about the outstanding. How can maxis forced me to pay for the service which was terminated and suddenly come with all unnecessary charges and forced me to pay immediately?

I had settled my last bill and submitted the termination for my office wireless broadband since April 2022. Unfortunately, it was not resolved after six months. None of the operator is following up. Every time I called there is new issues and new case no. created. There was one time I called and I was informed the case is not proceeding due to the operator didn't submit the case. That was how 2 months time wasted and my side need to follow up again and again. There was another operator mentioned to check but didn't call back at all. There was also operator mocking at me during my call to follow up. The ineffectiveness and impoliteness of the operators truly annoyed me. The operators' name i could recalled are Ismail, Fia, Man, Jasmine, etc.

I wonder why a simple termination can take 6 months and there is no other way for us to walk in and resolve except waiting for the unhelpful operator online. Instead, TM just took us one day to terminate with walk in service. Lastly, just to highlight time is so precious to business owner, 6 months can build a high rise building in China.

I am not sure if my complaint is being seen by the top management. Anyhow I am truly disappointed and angry with such a service from Maxis.

My case no. CS0509670

Thank you.

I have went to Maxis Center at Danga Bay JB 3 times to lodge complaint about my simcard not working. They give me replacement simcard but all simcard cannot be used AT ALL! When I'm going again for the 4th time requesting them to check they insist there's no problem. I give the Maxis Centre staff my tablet and phone and ask them to check by themselves but they refuse which cause me furious as they are not helping me to solve my problem. They also threatening me to call police if I'm not going out from the Maxis Centre. THIS IS MY WORST EXPERIENCE DEALING WITH MAXIS CENTRE WITH RUDE STAFF! MY PROBLEM UNTIL NOW DOES NOT BEING SOLVED AND I'M BEING CHASE OUT FROM THE PREMISE! MAXIS WASTE MY TIME AND MONEY BY GOING BACK AND FORTH TRYING TO SOLVE A NEVER ENDING PROBLEM! PLEASE RECTIFY THIS OR I WILL MAKE THIS ISSUE BCOME VIRAL! CONTACT ME BACK AT MY NUMBER [protected].

On 19/09/2022 At 1.00 pm I received the re-installation date from my old house to the new house. The maxis (technician) did the installation at my house but it didn't work and I was informed the cause of the DP PORT problem. Maxis (technicians) told me that they would give me feedback as early as 24 hours or 48 hours. But I have not received any response from maxis. I waited until today no response. I am very disappointed with the service provided by Maxis. Please give me feedback to solve this problem. My case report number (C4421382)

Got maxis home fibre installed 4 months ago, on the second month sent (July 19th 2022 C3972483 case no from Maxis) a complain to Maxis CS about bad latency issue(over 120ms) and lagging for 1 laptop only. Maxis Customer service got several people(6-7 CS staff) to call me late night at 10.30pm! 8.30pm on multiple occasions and this is a dirty tactic to force customers to stop complaining. According to MCMC website the latency set for download should not exceed 50ms for all telco's providing fibre connection.

Now 2 months later again the same thing continues to happens because the last issue was never really resolved another complain of the same issue( Maxis case NoC4336802 Sept 15 @022) of the same issue and again even more the CS at Maxis start getting 8-10 staff to harasses me over the phone and email me at 9 am and after 6pm, when asked them simple questions like what is the latency for fibre connected internet the outright lie by saying 100ms and when I point out to them about what is the stipulated requirement by MCMC they ignore to answer my question and up to today continue to harasses me over the phone even after I have sent them black and white that all mode of communication is to be done via email, even my router password and user name they have changed and continue to ignore my request for answers as to who changed it. Without my router security I am open to attacks and monitoring from anyone. I sent multiple emails asking for answers and they up to today since the complain date failed to provide answers and has caused me stress and anxiety.

Maxis CS team is doing this without fear and care less about anything the customers says

I was the subscriber for mobile number+[protected] which I was using while staying in Malaysia.

I moved out of Malaysia and terminated the connection paid the penalty for early disconnection and have requested for refund of the deposit paid at the time of taking the connection

I went to alamanda putrajaya maxis store multiple times and spoke with the customer service personnel and also on phone as well and was assured that refund will be processed

Thereafter when I moved out of Malaysia I am being told you have to fill in the refund form which I did and now they are telling your refund is unsuccessful since the number is not active

The wifi services have bong been responsive, it takes a long time to load a simple webpage.

When running a Speedtest, notice that the it takes time to find the provider and optimum server. Once found, the tested speed seems reasonably fast. But as soon as we leave the Speedtest page, we lost the optimum server again and speed of the internet become slow again.

Hi

I would like to unsubscribe 1 day roaming call pass auto activation

I have received 6 calls in 6 days. The call duration is less then 1 min but the charges for the calls is RM 90.00

I have contact maxis service center at What's App. Unfortunately my request is undone by the agent.

According to the agent the pass will automatically activated usage for call - incoming or outgoing detected.