Maxis Communications
Reviews and Complaints

Maxis apa masalah kau. Sehari je lewat bayar itu pn tak perasan..bila dah bayar ambl masa yg lama nk sambung balik.. Nak keluar rumah sekarang data sngt penting.. Nk scan mysejahtera etc.. Dah mcm astro pula.. Potong laju je.. Org dah bayar terhegeh2 nk sambung balik..!

Hi Sir,
Really need your help to activate back my expire prepaid number [protected]. This number was use since 15 year ago and most of bank and other transaction are use this phone number. I just missed out to reload few day ago and cause line expire.My name is Tan Ching Huel and IC No is [protected] alternative contact no is 011-[protected].
I can be contacted through mail [protected]@yahoo.com

Thank you in advance

Best regards

Your offer change to postpaid are not relevant to my requirement..TQ

Hai.
My prepaid account been deactivate. Thus, the centre said I have to change to postpaid number in order to retain the number. But until now there is no feedback.
My number is [protected].
Since they said it takes 5 days to resolve it but when I call the centre they don't give actual information.

Furthermore..is it compulsory if my prepaid change to postpaid?
There is no notice or black and white at MAXIS WEB that stated customer must change to postpaid in order to keep their own number.

I want to complain about very poor connection and sometimes there is no service at all. Before the maxis do maintenance at Jeram, Bukit Rotan and Kuala Selangor, my area which is Jalan Melati Pekan Kampung Bukit Cherakah 45800 Jeram Kuala Selangor still has stable connection. But after they finished did maintenance, my area faced very terrified connection and sometimes no service until it cannot receive incoming calls and also effect my activities which is totally cut off my interview session during that time. It very disappointed.

Please note that the Maxis network in my residential area (Gasing Indah, 46000 Petaling Jaya) is quite poor and not stable and sometimes suddenly no internet connection at all. We are currently need to use the network daily during the pandemic period for our work and online video call. The poor network really affected us.

Please look seriously into the case and i hope the problem that we face will settle as soon as possible.

Thank you

Dear Sir/Mdm,
regards on Maxis Zerolution plan matter, I'm quite surprising on Maxis Mobile Service Operator which did not explain clearly on Zerolution plan term & condition before customer sign of plan.

The main complaint is why pay so much and device need to be return when sign off of Zerolution Plan and why Maxis Shop operator didn't explain clearly to customer before customer sign off of contract?

This is very unfair to customer and also customer satisfactions of maxis plan & service.

I hope Maxis to come out a great solution to current customer and as well of future customer to ensure no such of bad impression & no consider to continue with Maxis because of this issue here. Please make sure proper explain and not just focus business with let customer feel cheating method on this issue.

Best Regards,
Steven Cheah
+[protected]

Saya diugut oleh seorang lelaki yang saya percayai pengguna talian Maxis.
berikut adalah maklumat lelaki terbabit

Nama: Syarwendi zaki
No telefon: [protected]
No akaun: [protected]
Bank: Standard Chatered

Kronologi
Pada malam 6/10/2021, pukul 11.40 malam, saya telah diperdaya unuk melakukan videosex dengan seorang wanita, yang akhirnya, muka dan aib saya dirakam oleh individu tersebut. dia kemudiannya mengugut untuk menyebarkan semua video saya dimedia sosial jika saya tidak membayar wang kepada beliau.

Bandar Meru Raya in Ipoh, Perak. Reception has been poor for so many years. Things got worse from 2020 until now when many are at home because of the MCO.

Please improve your mobile reception Maxis rather trying hard to switch us from unifi to your maxis broadband service. Higher price somemore with telekom backbone line🤦‍♂️

Very disappointing service..
Went to Maxis centre to change Hotlink simcard and was told that it took between minutes to max 4hours for the new number to activate.. phone number is [protected]..
waited 5hours and yet simcard still stated mobile network not available, no service.. can't make or receive any call.. went back to maxis & they promised to settle within the same day.. they gv me WhatsApp no to contact just in case problem still persists..
Useless.. WhatsApp but no feedback.. untill now simcard issue not settle.. Call Maxis 24hr hotline too, they check & told that there's no problem on this simcard no.. status is system is active? What the $#@&?! Hotline operator filed a report on this and mentioned that will solve this matter within 2 to 5 working days.. AGAIN! What the $#@&?! under pandemic situation, do you really expect customer to sit at home and wait for your slow respond? Maxis is loosing a loyal customer is the respond continue this way..

I was a loyal customer for over 5 years until they disconnected the roaming plan in Asia...so the contract ended. I understood the contract end to be the finish of the service but then I got a bill for some 246RM. My wife has the phone and maybe made 1 or 2 calls (she had the phone). 246RM after all the money I have paid you over the years? Shame on you Maxis. You changed the plan but I certainly paid for it. Maxis...never again.

Have been suffering since January 2021 till now, but the problems became amplified around 3 months ago.

The problems? Let's start with the simplest ones - HORRIBLE, VOLATILE and UNSTABLE connection that has forced me to restart the router up to 5 times A DAY. We have replaced the modem, router and cables but obviously nothing worked.

I have been booted from Zoom, Skype, MSTeam, Discord and Whatsapp calls CONSTANTLY, and literally everyone knows me for my [censored] wifi. It's [censored]ing embarrassing.

The WEIRDEST problem we've faced is where when anyone EXITS or ENTERS the house, as well as enters certain bedrooms, the wifi completely DIES. We have to wait approximately 5-10 minutes before it comes back on, which is the DUMBEST thing anyone has ever heard. When we told the Maxis guy this problem he was baffled. Anyone we have ever opened up to about this problem to also were baffled.

During the night 12~3am the wifi is absolutely trash. No connection, the need to rely on data to play games and chat with friends... like what is this? We pay good money for wifi only for it to be active when it FEELS LIKE IT?

This is absurd and out of the question for an ISP. Switch ISP's immediately if you have the time or just DON'T pick up Maxis at all. It USED to be a good ISP, but now they are hellbent on profit-making and provide HORRIBLE wifi.

Maxis Service is very bad, i opted to switch to a different Telco and my request to Port Out has been consistently rejected with the reason "did not respond to SMS to port out", i had responded many times and within the timeframe give, i have even called the customer service to ensure that it shows in their system that i have confirmed to Port Out, yet it still gets rejected. I had requested for a call back from Port Out division as the customer service agent at 123 was not able to give further details on the "technical error"...it been 2 weeks and the issue is still not resolved.

Their Customer Service is really terrible, its best that you do not sign up for any maxis plan and use the other TelCos in Malaysia.

I'm existing Maxis Fiber user since 2016, with 2 postpaid lines.
Recently I called to Maxis center to inquiry about Samsung 50" TV package, agent advised me to walk in to sign up. I walked in to Maxis center Alma Bukit Mertajam, Penang 30 Aug 2021 about 3pm.
After the counter agent confirming I entitled and can sign up the package with 69/month to get the 50' TV, I signed up with individual info provided.
After documentation process done, I asked for delivery duration, the agent just kept quiet. I repeated myself for 2 times - the agent distracted me to other topic and never answer me directly and just keep mentioning dealer will contact me before delivery.
I called up to Maxis center and happen spoke to Fiber dept agent -Mr. Pat, he gave me the answer as "Normally it will take minimum 30 to 60 days, but recently it likely will be 60 days"
I confirming with Mr. Pat, and he assured that this is the duration for Maxis to take this long.
But NO one ever told me up front or way before I signed up for the package, not from agent from call center nor counter agent who took my thumb print for sign up process.
Apparently Maxis is well aware about this long duration for delivery, BUT they just keep customer in the dark, they just want to get the business but not doing the right things.
This is misleading and hid the important info from customer which they deserved to know up front before they sign up. Customer already paid for the item/ service but they don't deliver as what it suppose yet keep it secretly from customer. I checked from forum and found A lot of customer gotten the same experience from this cheating practice from Maxis since last year.
THIS IS MISLEADING and Unethical, but Maxis allowing their staff continue such action to their customers.

Maxis Home Fibre in Puncak Alam (Fasa 1) is not stable since yesterday (19/08) and still continue until today - Friday - 20/08.
Could you look into this matter and resolve it soonest. It causing difficulties for online classes as well for those who are working from home to attend to their task.
Previously not much issues with Maxis Home Fibre.

Maxis customer

Name: Shelter Home for Children Account no. [protected]
We have signed up for online access but have yet to receive a reply from Maxis after 2 days.
Today I called your help desk and a lady by the name of Natalia informed me that :
1. she is unable to send me the latest bill via email
2. she is also unable to check and to assist me in the online registration

because apparently your system is down.
She informs me that the earliest time I would be able to receive the bill is in 7 days time.
This is ridiculous and unacceptable, coming from a large company like Maxis!

Please note that the Maxis network in my residential area (Bukit Jalil 58200 KL) is quite poor and not stable. We are currently need to use the network daily during the pandemic period for our work and online class. The poor network really affected us.

Please look seriously into the case and i hope the problem that we face will settle as soon as possible.

Thank you

Hi, could please check the line internet line in Bandar Utama 7 area... sometime it is really bad..Tested speed with the following result.
1). axis Home Fibre less than 2 Mbps during evening time
2). Maxis Mobile also less than 2 Mbps
3). Celcom Mobile 10 Mbps.
My account no. [protected]
Please check . Thanks

I am writing to complaint the bad network for the past 2 weeks.
I am signing MaxisOne Go Wifi 138 and there is no network / very very poor network connection at location Taman Sutera Utama, The SEED, Johor Bahru.

I am paying the charge promptly but not getting the service from Maxis .
Currently is practicing the home based learning and this has affected badly to our daily life. Please look into this and solve this issue soonest.

Maxis hotlink unlimited chat, in the description you only wrote if third party app is open, then additional data charge will be apply, however the video call and voice call which is still within the app itself not counted as unlimited chat! During this pandemic, we all are far away from family, video chat means so much to us, but the service you provided was misleading us!

Don't you think video call and voice call consider as an very essential chatting method too especially for the elders at home who dont really good at typing words one by one!

Plus, a 30 minutes video call consume me 0.5gb over my 8 gb package monthly. Please be more generous maxis company since your rate are much more higher than most of the other telco service provider!

Is this how you treat your customer?!

Maxis outright have cheated me.signed up for zerolution in feb 2021 due to their own technical issue they failed to charge the zerolution and now they are increasing my monthly commitment to cover their mistake. Lately Maxis has been a failure telecommunication provider and now they don't take responsible of their mistake. Get rid of your incompetent staff