Maxis Communications
Reviews and Complaints

I am here at maxis sunway carnival seberang jaya penang. I ask the only hijab girl where is alis. She said alis already went back. I said I want to get s8 package and at the same time want to terminate my current j5. She said j5 only value rm40. I said no problem. But after I tender my monthly payment, she ignored me! I stood at the phone station for couple of minutes, she still ignored me. So I walked outside to call my mother due to boredom. But then she swiping her phone, walked out, she saw me and she still act nothing happened. Is it a bothersome that I want to get a new phone package? If she doesn't want to attend me, why she never mention me to ho home, instead let me waiting like a retarded? I am holding a american express and wearing a puma latest sport shoes so I am worth to be humiliate? If she doesn't want to attend me, why she ask a payment from me? And I wonder why your que number machine is not functioning?

[protected]
I had complaint about SOS TOP since last year and spoke to many of maxis customer service and also to Loga (manager CSD) (if I not mistaken). A few time happens to me, whenever I top up my mobile, maxis will deduct RM8.40 for my outstanding. I quiet surprise even I did not made any request for SOS TOP and the system can deduct my credit. Please review to my complaint which I had made and the latest call was i made on 14.07.2017. I was using this number quiet long and I recently encounter this problem. I even had requested to your customer service to cancel my auto sos top up and internet. And one of your staff had suggest me upgrade the plan and from that day on I did not face the above issue but now it come back again. I really tired to call your customer service and explain again and again. Please resolve my problem and also I facing network coverage problem in my house. I need to go to my porch to make call or surf mobile internet. Till I feed up and had bought modem and sim card U-mobile.

I hope my problem can be solve as soonest.

On 12/7/2017 around 3pm between 4pm I was called to maxis collection to discuss some payment separation to avoid service interrupted... But the operator was rude enough and bad responding to me! I was mad about the service of her! So what?! Working at maxis collection department! Is it should a worker answer to customer like the fxxx attitude although did not fully payment yet?! Is that called a service?! No manners at all! Becarefull the words u had been spoke! Search her! Fxxx bixch! If maxis allowed this happen again mean while maxis are gangster. Some how please stop charging customer charge if it been get barred.. It is unfair

12 julai 2017

sharifah fadilah binti sayed md hussin
8-1-15 ppr seri alam
jalan istana
57100 kl

Saya seperti nama di atas ingin menyatakan kekesalan atas kecuaian pihak syarikat maxis kerana gagal melindungi hak privasi saya yang telah digunakan sewanangnya oleh pihak yang tidak bertanggungjawab.

Tujuan aduan ini dibuat kepada pihak maxis kerana pihak polis telah melibatkan saya ke dalam suatu kes penipuan jual beli telefon di atas talian yang mana, seorang individu telah menggunakan nombor telefon yang didaftarkan atas nama saya.

Nombor yang dimaksudkan adalah [protected] yang telah didaftar di sabah. Untuk pengetahuan pihak maxis saya tidak pernah keluar dari semenanjung dan pada bulan nombor itu didaftarkan saya baru sahaja beberapa hari melahirkan anak.

Oleh itu saya minta pihak maxis untuk bertanggungjawab dan membantu saya bagi menyelesaikan kes ini.

1. Saya meminta pihak maxis untuk menyediakan suatu cetakan maklumat mengenai tarikh, butir-butir tempat kad sim itu dikeluarkan, untuk saya menunjukkan kepada pihak polis bahawa saya tidak pernah pergi ke tempat itu.

2. Saya ingin meminta ganti rugi atau pampasan kerana saya telah di panggil untuk ke Ipd perlis pada 22 julai 2017 bagi membantu kes siasatan ini. Ini melibatkan kos yang tinggi kerana saya perlu pergi bersama suami serta anak-anak yang masih kecil dan memandangkan saya seorang suri rumah yang tidak berkerja dan suami berpendapatan rendah.

Bersama ini saya sertakan beberapa dokumen sebagai sokongan bukti.

Saya berharap pihak maxis dapat bertanggunjawab dan membantu saya yang menjadi mangsa dalam kes penipuan ini. Di harap pihak maxis dapat menghubungi saya segera.

Sharifah fadilah binti sayed md hussin
[protected]
[protected]

on behalf of my brother in law.
subj: over bill charges
last MAR, Maxis charged bill with amount RM1886.45. (Credit limit: RM1100), confront at maxis center and maxis admitted is their mistake due to technical issue and agreed to waive the bill. however, on following month, the phone number had been barred from internet access (surfing, fb, whatapps...etc), checked with center again, being told due to the outstanding bill issue... could we file a complaint thru cfm / kpdnkk? any suggestions?

Dear maxis

I am being your local customer for more than 20 years. Btw I am renuka arumugam, hp number [protected]. Recently my line is been terminated due to a sub line was taken under my name and that idiot who use my line is anonymous. Due to both of my phone and his is under zerolution package. And under 1 account, which is mine, my line been terminated without giving me any advance reminder or information on the status

Your customer service as well as the recovery department, is extremely not friendly and not even intent to assist/help me as you loyal customer. I am much aware that no matter that happen or who have misuse my name and taken a line, I still have to bare the consequences. But dint you have any way to approach this situation, as you can see you monthly payment is hardly been late, not for the reason payment, I dont think its worth of being loyal to you, because your not a giving an important to your loyal customer.

I know its doesn't matter, if you loose 1 customer and it doesn't makes any different to you, but words by mouth is much stronger to say about your service

I am much keen to continue using your line, if you could help to get this issue settle by giving me an option to pay it partially and reactive my line back... Due to this termination, I have lost to much business deals and contacts.

I will be waiting for your call or feedback the soonest. I been happy using your services for all this while... Please dont disappointment me

I wish this email goes to the head of the department or an higher management that have the say of helping me indeed

Looking forward to be one of your customer for years.

P/s all my family members and friends uses maxis line as well

Thank you
Renuka0173867906 (Temp number until I get back mine number)

last year, I walked in to gardens maxims centre to terminate my maxis home fibre account that I was not using for more than 3 years. (3 years ago I moved to ipoh and totally forgotten about the internet account that I left behind in cheras, I do not know who is still living in that house and who is using the internet, it was my fault that I forgot to terminate it when I moved out, but anyhow the account is still under my name therefore when I remembered I quickly walked in to maxis centre to find out about it.)

At the counter, the staff confirmed that I still have the account, I proceed to request to terminate this account because I am not living in that house for more than 3 years! The staff gave me some forms to fill up which I did, and told me that this account t have an outstanding of rm300+ that I have to settle then only I can terminate this account. I made the Payment anyhow and proceed with the termination.

Now, a maxis staff has called me to ask for payment, I told the staff that I have personally walked in to settle this account, he opened a report (C19091767) and after investigation said yes they confirmed they received my payment last year at the gardens centre BUT THEY SAY I DID NOT TERMINATE THE ACCOUNT!

I have moved to ipoh THREE YEARS ago and not been using this account therefore I went to gardens and terminate it. It is.not possible for me to pay.for a bill and keep the account active when I'm not using it.

This is clearly a mistake of the gardens staff. You can investigate by checking the CCTV of the gardens branch to confirm that I have filled up the termination form and settle all outstanding bills.

Please rectify this mistake and make sure.I am cleared of any internet account with maxis.

Dear Sirs/Madams,

Reason I want to make complaint to MAXIS customer service center.

On 26 June 2017 I called customer services regarding for the sup line new plan. Currently sup line package is RM 38 monthly. Therefore want to get another plan lower month as Surf Value 1 RM20 monthly include 500MB. I need t check with my sup line on the new packages. the person say u can change the plan anytime.

On 27 June 2017 I called customer services around 8 pm and the person in charge feedback to me the plan not longer exist because old plan if yes I cannot change for you. I feel something wrong with this person or the management. The worse asked me to contact back 26 June 2017 person in charge. What customer services for? How many staffs working at customer services? Customer services name is Mr. Karan and he not suitable work as customer services.

Hope the MAXIS management look into this matter seriously and if continue customers feel disappointed with the services.

We paying the services without treat as professional.

My name is Wong Soon Wong and [protected] using MAXIS line more 10 years. I feel the worse customer services.

I went to Maxis Setia City Mall to make payment for my line 17/06/2017 16.10pm, after making payment i proceed asking the customer service regarding the on going promotion/deal of RM 1 phone. The next question i ask was "is my existing plan entitled me to purchase it without any additional cost or changes?" The customer service then answered YES, my plan entitled me to purchase a type of phone accordingly to my plan with no changes. Again i ask "is it no change to my plan and benefit that am enjoying at the moment especially the rebate". No worry everything the same but am tight up with two (2) years contract. It took me about 10min to do the necessary signing and process of the RM 1 phone.

About 16.38, i received a msg from Maxis saying my existing MaxisONE 98 plan has been deactivated. Then next msg was i have subscribed to MaxisONE Share 98. Then the following msg was "Permohonan penukaran pelan 60122122XXX tlh dibuat pd 17/06/2017; 16:37:58. Hubungi 123, jika anda tidak memohon transaksi ini.

I make a call to 123 thru my phone around 16.39pm to Maxis which last about 17minutes enquiry about the changes and the rebate. I was told the i won't be enjoying the same benefit and rebate. Then inform the customer i don't wish or intend to change my plan if my existing benefit or rebate is taken out. I rather return the phone and maintain my existing plan. I asked "do i need to walk in to the Maxis Shop now?" The Maxis customer service told me no need and no worry he already write a email and the Manager from Maxis Setia Alam will call me by Monday which is 19/06/2017 and tell me what to do next.

I dialed again 123 to Maxis Customer Service Center on 19/06/2017 16.38pm as i don't received any feed back or call from Maxis as promised earlier. I talked to a customer service officer by the name Randy for 22 minutes explaining the whole scenario, he is not helping and was very rude too. I was told by him HE CAN'T HELP. The only thing is i walk-in to the Maxis Setia City Mall. The moment i put down my phone google and manage to get the Maxis Setia City Mall contact number.

No further delay i called up the number around 17.05pm. I was told by the staff the Manager is not around then i leave a msg to call me back. About 17.27pm i called back again asking for the Manager. Without delaying i called the Manager Simon. My called was not answer but with a courtesy reply msg "Can I call you later?"

Around 18.44pm i got a call from the customer service officer who service me at Maxis Setia City Mall on 17/06/2017. She told me she is sorry that she overlook on my benefit of my existing plan but unfortunately she can't help me to reinstate back my plan even if i wish to return the phone. Then she told me to wait while she write email to HQ to wait for their feedback. Of course my question to her was "how long i need to wait to get the feedback, 24 or 48hours?" I was told she can't promise WHEN and i told her i don't want any further delay. I will check with her tomorrow again. The conversation ended in 7minutes.

Again around 20.49, i callled Maxis Customer Service 123 again as i do believe amendments or changes mainly from Maxis instead of the dealer.
I would like to compliment the officer who handle my issue. The conversation lasted 36minutes +10minutes as there is a cut off in between.
Unfortunately i was told there is no way that i can reinstate back my previous plan even i call immediately after i received their msg "Permohonan penukaran pelan 60122122XXX tlh dibuat pd 17/06/2017; 16:37:58. Hubungi 123, jika anda tidak memohon transaksi ini." Furthermore i have to pay a penalty of the phone if i wish the cancel the new plan.

I find it is unfair to me as

1) I was misled information and i as a customer have to bear the consequences.

2) i called immediately once received "Permohonan penukaran pelan 60122122XXX tlh dibuat pd 17/06/2017; 16:37:58. Hubungi 123, jika anda tidak memohon transaksi ini." to rectify.

3) i think if by calling 123 MAXIS number also can't help as what the Customer Officer Randy said who else can we go to as Maxis subcriber.

All i request is nothing extra but just reinstated back my plan MaxisONE 98 with the existing benefit and rebate. If my plan don't entitled me to purchase the RM1 phone deal as the officer might have mistaken for, is not an issue for me to return it to Maxis with no penalty or charges on the phone cost.

My name is Loh Kwok Yee. I subscribe to Maxis Home Fiber Internet Service under my ID of [protected]. Since March, 2017 I have constant disruption to the service. The service has been down 4 to 5 times. Each time it can take up to a week or more to repair the service. Since 11th June until today i.e for a week, the service has been down. On 14th June, a technician came and told me that the fiber is broken which I have already suspected. The technician asked me to call back to the customer service to send an installer (which should not be my job to do). I have been calling the customer service everyday since 14th June. Each time I was told that the technical department will call me soon. However, I have not received a single call from anyone. The Maxis Report Number is C19068380. I would like the service to be reinstalled as soon as possible and a refund of my service subscription for every day the service is down.

So morning sir,
As requested here my mail.

Let me ask you a few things.
That will explain why we are leaving Maxis.

Since the interruptions begone on May 27, 2017 we have been calling and calling.
Went to Maxis center 3 times in Kuantan.
All our cries for help not attended. 2 weeks in a row.
Nobody at Maxis seem to be interested in customers.
(Maxis only interested in getting more customers than taking care of the existing ones.)

After I posted on Facebook I finally got my first call. But then to inform me that I asked for help the wrong way.
Kindly fill in the form…..
Asked me not to post anymore.
Never mind a whole resort is being held at gun point with no or interrupted connection. No explanation to why.

Finally we had Celcom on side. They had to fix the problem. They where here for 5 days in a row. Never left till the problem was resolved. The Operation Manager of Malaysia himself came to verify the situation.
Maxis ?

Maxis cool mentioned during my call : Maxis rents from Celcom, so we cant do anything about it. (Wow)
But surprisingly Maxis put 2 generators at the side and after 1 day they already broke down.
(Photos available)

You asked me why I posted on Facebook ? The answer is simple. When people are confronted with the truth and other customers see what is going on they don’t like that. Maxis only responded after I posted. What does that tell you ?
Exactly ! I know the answer.

So with this episode almost done I only have one more thing to do before I change my Telcom, and that is lodge a complain with SKMM and post that on Facebook once again. New customers have a right to know the truth correct ?

I have no choice as Maxis bluntly said we will not compensate anything for this 2 weeks. (But if I pay late 1 day I’m disconnected. Double standard yes ?)
You can say like that ?

The power of the pen.
I have never been neglected by a company like this before. So yes, I take it personally and so do my colleges.

What Maxis should learn from this :
1. Don’t be so sombong because you are big. It can change fast.
2. Helping customers is more important that getting customers. A happy customer will bring you more customers.
3. Don’t assume. Explain. People will understand. Silence creates angers.
4. With all the different Telcoms people will change without hesitation.

So few weeks more and ill be a Celcom customers. Like to mention that 6 of our managers already took the step and changed. And if I can help it, many more. Yes only RM400 per month….. Sure you don’t care.

This post will repeat on all forums with not so happy customers. There are many :

https://www.facebook.com/maxis/posts/10151593624112986

https://forum.lowyat.net/topic/4120191/all

https://www.malaysianwireless.com/2015/11/maxis-malaysia-best-data-network-customer-comments/

https://www.complaintsboard.com/complaints/maxis-c429384.html

Many more….

Best regards,
Nikolas Cassimon

I was in Maxis Center The Garden, enquiry to buy phone. The sales person require me to pay 4months upfront + RM0.94 (for the phone price). I was OK to pay that amount. I used credit card to swipe. Before the phone collect, the counter require me to pay another RM500 for deposit due to i am not Maxis 1 club customer.

I feeling how come Maxis Center have such unprofessional sales staff. This is cheating customer when they signing up new plan with device.

I replied to the counter the sales staff didn't mention this to me during enquiry. So I decided to cancel this transaction. They also did a cancellation on spot.

After 2 days, I saw my plan was switched to Maxis Share plan 158. Then I contacted to call center to clarified this issue. They said I am with contract with Maxis Share plan 158.

I really disappointed with such unprofessional service. Maxis is cheating customer when buying new device for existing customer.

Please share this news out. Maxis is big liar.

Super bad service by maxis, again.. Bought an iphone 7 plus at ioi city mall.. Was asked to check if the buttons are working, so I checked and it was working.. Brought the phone back home, in the box and noticed there was dust in the lens! On top of that, fingerprint id is not working! When I called, they say it is not maxis problem, and I must send to apple service centre.. So I called service centre, they said there is no 1 to 1 replacement.. So, is maxis really selling new phones? Or are they conning us by selling refurbished ones?

date: 20th May 2017
location: klcc
Time: afternoon

sequence of events:

1. seated at counter 10 being assisted by staff nasir. (counter 12 was empty at the time my partner and i were seated and being attended to)

2. staff natilia came later and took up seat at counter 12.

3. she proceeded to ask and gestured me to get off my seat.

4. i was surprised by this and responded by saying, i was seated in my chair way before she came and i am still in the process of attending to my problem. after which i responded to her, "I would not wished to be kicked out of my seat and what would she recommend i do?". i would like to believe i am an understanding person and would like to give her an opportunity to recount herself.

5. her next move was to turn to her colleague nasir and instructed him to move me and get a fresh chair for her customer.

6. it was just unbelievable

7. in my displeasure i asked to speak to the manager hasnol

8. i related the above incident to hasnol and requested an apology from staff natila

9. he left to speak to her and returned with an apology on behalf of his staff and a reply that she refused to apologise.

10. i said that i am a very considerate person and a simple apology would suffice. should that not be possible i would write to your kindself.

11. we had another question regarding an upgrade to our plan, took a number and strangely it was natilia who called our number

12. we went to her counter and i remarked to her she should apologise as she has made a mistake but she ranted that she was not at fault and blamed her colleague nasir for the incident. i stopped her by saying, her PRIDE has made her loose consciousness. this is a service industry and you do not belong behind the desk of customer service if you are unable to be courteous towards your customers.

desirable solution: a face to face apology by your staff natilia to me. a written apology will not suffice. it is very disheartening that todays generation do not have the honest to accept a mistake, take responsibility and make amends.

rgrds

Maxis Account No. [protected]

I’ve ungraded my Internet Broadband to MaxisOne Home 30 on 5th April 2017. The package shall come with free iFlix voucher and Chromecast.

However, I didn’t receive the iFlix voucher and Chromecast as promised by Maxis. I’ve called their service hotline more than 8 times since 12th April 2017. They have been given numerous excuses, and never return my call as promised, never resolve the issue.

I would like to make a formal petition to MCMC, this is to denounce the dishonest and irresponsible service of Maxis.

Kindly take your necessary action against Maxis. Thank you.

3/5/2017
A/C: [protected]

Truly disappointed for upgrading the supplementary line without serving to notice to the main line or even a simple call. As a supporting customer for more than 10 years, i really speechless when i called back the service center to maintain back the old supplementary line package and yet the officer told me that if no longer offer such a plan. I'm not the one who is being informed that you are going to upgrade my supplementary line yet i'm the one who pay for it. In this past 10 years, maxis doesn't offer any special or offer any better plan for the loyal customer, but upgraded my plan without my notice. This is the way maxis try to serve your LOYAL customer! Maxis is TRULY AMAZING in doing marketing with such a technique, ABSOLUTELY Perfect skill to increase your sales/profit.

I live in Australia and I have my Malaysian mobile number when I go back to KL . Before I left KL, I called to switch off my roaming . You guys continued charging me $60 plus the next month for roaming because you did not deactivate my roaming . I proceed to call you to inform you of this and you charged me $60 plus for the call to YOUR customer service . I have been had been a customer since 1997 and this is ridiculous!

Date: 30 Apr 2017
Time: around 12:00noon

I wish to make a complaint to MAXIS sunway branch that handle my request for change the SIM card from Micro SIM to Nano SIM Card. As I do not want to cut the card by my self so I went there just simply change a new card (If I know the problem that I going to face I would prefer to do it myself). my queue number is 5273. A staff (name as A) attend to me immediately, and handle my request. After she confirm that my handphone number was register under my company (I am the director and have 4 company lines with Maxis), she said, in order to change it, they will require letter from the company. I explained that it is just change the form of SIM card and not the number, even I can cut the card by myself why need letter from the company? and I am the company owner. wasn't that enough? She checked with someone behind (I assumed is the branch manager Noor Azxxa). Then she come back and asked me to take out the existing SIM card. I curious about it but still remain corporative, take some time to switch off my handphone and take our my sim card and pass to her.

Now problem come. As soon as she took my sim card, she said cannot do now and require a letter from the company. I then questioned her if the answer was the same (she even did not check my SIM card), what the point to ask me to remove the SIM card from my handphone. She could not answer and the branch manager come with unpleasant face and said they cannot proceed as the line was register under the company.

I question her the same thing - why ask me to remove the SIM card from the hand phone if the answer is confirm no - I really cannot relate between these as they have my IC recorded, key in to the system and know all the info already. She said she try to help me and I answered no, you offer me no additional help by ask me to remove my SIM card further!

She then approach me aggressively, ask me to calm down, try to use her hand to push me backward and call the security guard to block me. I asked them to back off and they do not listen, and keep pressure me toward the corner.

I have no choice by to take photos of all of them and ask them to let me go as my handphone was left at the service kiosk. Then only they leave a way for me to pass over. The branch manger keep asking me do I need her name and she will give if I want. I say yes and she brought me to the reception and asked my name - what the silly action again! She said she need my name if I want her name, I nearly want to burst out as I now totally realise that I am talking to a liar. She have all my info in the computer and still want to ask my name.

Totally disappointed. Finally, she gave me her name as I insist her to keep her promise.

May I know anything that I can do about this poor service attitude and aggressive move. I never face s situation whereby a service industry personal try to surround me and do something bad toward me!

I then went to DIGI (another service provider) doing the same change for my digi number and done in 3 minutes smoothly ! I further confirm with them over the same situation, and they said if the line is registered under the company, and I am the owner, they also just need IC only as the director name will appear on the screen. And what important is: they do not need me to remove the SIM card to verify!

My desirable solution? no. Just wish to get away from the company's sick culture and would not renew any package with them!

Before I left Maxis and port to another Telco, I already assured with your staffs that I cleared all the outstanding balance. If I didn't do so, Celcom won't accept me as new customer either. Then your system started the drama and told me I still have outstanding balance. Was that supposed to be my fault? Please acknowledge that it was the mistake of your freaking unprofessional staffs. And then? To get this new phone and sign up this plan, I cleared all the outstanding balance as you requested, (a payment that i don't even know what is it for). But why do I still need to wait another 3 months to get the new phone? If I can't get it immediately, what for I sign up your plan now? And then you started all the drama again, about the procedure, trace my payment history and all. Okay, so be it. In fact, the problem between me and Celcom is none of your business and if you are interested to know, as I explained many times earlier, the delayed payment was due to inefficiency of Celcom failing to inform me about the bill. I have so many monthly installments, that's why I need the bills to be sent to me but I received no bill at all for that particular month. The following month when they asked for the payment, their staff even apologised to me for being late. So why does the blame go to me after all when a company fails inform me about my outstanding balance? I have no intention to delay the payment at all. Everyone knows that Chinese is loaded during Chinese New Year. There's no reason that I don't pay, UNLESS THE COMPANY DIDN'T INFORM ME SO. Anyway, It's not like I still owe them money. I've cleared everything. If u insist to not give me the phone, you are ridiculous. You wanna win a customer or lose a customer. Three ####ing months?You are giving me time to rethink my decision. I can even port to another Telco. You're not the only option after all. I called your customer service, sincerely wanting to be your customer, but they are good at playing "please go to the service centre" game and talked to me in all the impolite ways they could. Being rude is how your staffs are trained for? If I have to go to service centre for every matter, why do u pay your customer service stuffs? Just make an official voicemail then. I used to have an issue with you back then. I called the customer service, same thing happened. Same treatment given to me and no improvement even until now. I'm ####ing disappointed. At last, I made a complaint then your superior and other staffs started to solve my problem. Is it every single time you want to push your customer until they get mad and make complaint then only you guys will resolve the problem? Be professional please. Solve my problem NOW.

26/3- I bought a phone from Maxis Sunway. After payment, I realise there is 2 msg in my inbox dd 19/3 where I just bought the phone on 24/3. I demand for a change...after checking the executive in charge Amrath Gill had change me a new phone as realise is their fault and it might be internal fraud...however after key in pass code at new phone...the phone cannot log on as not able to confirm my pass code. ...how can this be... I enter pass code 1st time and reenter 2nd time to confirm...how can it be wrong..the exec Amrath Gill referred us to Machine Sunway to reset...however Machine is not authorised to reset...and I have no choice and need to send my phone to I phone service centre one utama.
And Maxis Sunway just ignore our issue.

First how can such a big company Maxis Sunway trying to sell a used/ opened phone at brand new price to the customer?
Based on the sms sequence
It might be on 19/3 there is a customer with hp no 016xxx as per the sms had purchase that unit of phone...subsequent due to debit card retail limit exceeded. ..thus the customer does not proceed to purchase the phone...
Then Maxis Sunway is trying to sell as brand new to next victim. .

2nd the exec Amrath Gill ask me to key in pass code without explaining n cause the phone locked...
I suspect the sales person who attend to me by the name of Ben should know the phone already opened/ is not brand new phone. The cashier an Indian lady as per tax invoice named Premala also know this is a used/open seal phone as she is asking me whether I want to buy the phone casing which come together with the phone..original price RM29..they can sell to me at RM24..I am not taking the offer as I do not like the casing upon payment.
Pls investigate as maxis such a big company should sell genuine product n brand new product at new retail price n do not cheat consumer.