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On January10,2022 I placed an order with mbenzgram (order #[protected]) for a Takeda Intake system which totaled $356.65. I was never told at the time of my order that the product was not in stock!
At the time I place the order I was given an expected delivery date of 7February2022. When this date came and went without me receiving my product, I contacted their customer service team and was told it was on back order and that I could expect delivery 22February2022. This date also came and went and I was subsequently told it would ship to me on 3March2022 When this date also passed I reached out to mbenzgram and requested a refund which they promptly told me they would and it would take 3 to 5 business days to process and credit my credit card.
It is now 30March2022 and I have not received a refund. After repeated emails to them and being told someone will contact from their accounting dept; I have not heard anything from them. I tried calling several times and after navigating their automated phone answering system no one comes on the line; I was on hold one time for a half an hour.
At this point I am extremely frustrated and do not know what to do.
Then only contact if I have on this company is:
[protected]
[protected]@mbenzgram. zendesk.com
[protected]@mbenzgram.com
Desired outcome: Please refund my credit card for my purchase that was never shipped to me
I placed and order with this company on February 28th 2022 and everything seemed pretty legit with e-mail confirmations and order numbers and such. Yet I also paid for express 2 day shipping which my product never arrived. I waited until March 17th 2022 and wouldn't you know still no product. In this time span I sent multiple emails stating that I had paid for my product and express shipping, the money have come out of my account as of March 4th 2022. The only answers I were given were we haven't received a tracking number from the shipping department yet...funny after so many days with an express shipping order and as much stuff is shipped daily that you the company haven't received a tracking number to give to me the customer. On the 17th of March I canceled the order with an agent on the phone and received a cancelation email immediately and everything stating that I would be refunded with 7-10 days which I waited and received any of my money. Currently I have been fighting with them on the phone all day giving me the run around and disconnecting phone calls to get out of refunding me my money as well as saying that only accounting which has no supervisors can do that but I also can't speak with them. Everytime you call you wait 45 minute you speak with anyone! So far I have spoken to John, Raul, Beatrice, Alex, Supervisor: Crystal. I was informed that by end of business today I would recieve and email confirmation as well as my refund which they operate on Eastern Standard Time that would be 5pm and that never happened either.
Same story here. Took my money, no refund given, and blamed my bank for my money not being received. I should have done more research on these idiots before handing them $1500. My banks fraud department has started looking into this and I also filed a complaint with the FTC. I know the FTC can't help with individual complaints, but I'm just trying to put MBenzgram's name out there.
Hello, I had the same situation that they did not refund my money. Have you tried to sue them? I was thinking about this
I plan to sue them. If you still have not gotten your money back, you may contact me, because the more evidence we have, the more likely to win the case.
They ripped me off also on may 7th 2022
I recently placed an order last month and I cancelled the order on the 19th of April because they never told me there was a nationwide backorder until I contacted them about my order. They told me it will take 7-10 business days to refund me my money and it has been a total of 14 business days. Every time i reach out to the via email its always "someone at accounting will check on your refund and contact you shortly''. No one ever contacts me until I email them and the last 2 emails they haven't replied. I also was just on the phone with someone there and they said they will check with accounting. So i was waiting on the phone for a little while and i got hung up on. These people are some scammers.
I ordered tires from them in October 2021 and it is now May 2022 and I am still waiting
I got scammed $500+ from them. Have you started the process?
How would you sue them? I’m in the same boat as everyone here? In the whole for $1700
Mg father is trying to get people together for a civil suit. Reach out to me and let me know!
I’m in. What is the process?
I'm in too. I'm so happy to find this website with others that have been scammed. What's the next step?
I did the same. But I cancel my order and got my refund n bout 4 days. 👏🏾
I got my refund with in 4 days. I don’t know whats going on with other, not getting there refund back. I thought I was gona get scammed after seeing so many complaining on here. But I didn’t.
did you just send them an email? or did you call them also?
Hi Katie, any luck wit a civil suit?
Wanted to share a negative experience I had with a company called MBenzGram
I ordered a Borla exhaust for one of my cars.
They led me to believe that it was in stock, waited until I had to send a request for shipping info to tell me the order that I placed on February 27 will not arrive until April 8……then after I cancelled my order on April 21.
14 days and have still not credited my credit card. I just filed a complaint with MasterCard.
Did you ever get your money back?
Over 2 months waiting for a pair of MBRP mufflers.
Ordered 2 mufflers on 2/25/22. There website not stating any extended time to ship the order. Emailed them once in March, once in April and once in May, each time them giving an excuse why they hadn't shipped yet. The last time I emailed them was May 4th, They replied my order would ship that week. 1 hour later emailed me again saying that there was a communication error and they were still on special order. I promptly cancelled the order. Many other online companies had these parts in stock during this time but this place was the best price by far. Don't be lured in by their pricing, they cannot produce the product! Don't know what their game is but I'm not the only one to get stung by them.
Same issue with me. Gave me a runaround eve time I called. Any planning to sue these [censored]ers I’m so fed up!
My father got ripped off as well (hes asking me to help him on social medias cause he is not good with this stuff) and is looking to sue. Are you interested in a civil suit? Reach out and let me know!
Same thing, I never got my item and keep getting BS emails back. What can we do to sue and get money back?
Has anyone one here have the physical address of this company?
TundraR9T
Same issue that every comment above has mentioned. How do we get this site shut down? Lost $1500 to these crooks. How do we shut these guys down?
I'm in the same boat. They got me for $1600.00. This is what they said in the last email I received from them... "
Support - Katherine (MBGRAM)
Jun 7, 2022, 8:20 AM PDT
Hello,
We apologize for the delay. I will alert the accounting department to check the status on your refund. We apologize again for the inconvenience the accounting department is reviewing all refunds in order as requested. They are working to process your refund as quickly as possible.
Thank you!
** To Edit or Cancel an order click here or submit a request here We do not have control on special orders eta, and there is no cancellation fee.
Katherine
Customer Support"
Did you all ever received your refunds?
anyone ever get through them? or started a civil case?
Sucks. I got jipped $500+. They are fraud and scammers. I hope people stop trying to buy from them. We need to let the people know that they are scammer.
They tried to get me. I ordered a wheel on 5-12-22, reached out about tracking on 6-6-22. The response to my email was the shipment and tracking would update in 48 hours. Nothing. I tried calling, on hold over 30 minutes, nothing. I sent another email and got the same response. Their website showed the item in stock. I called my bank and disputed the charges, was told I am protected. MBENZGRAM needs to get shut down and sued!
We need to all come together and file a lawsuit against this company so we can get our funds back
I'm filing a police repot, also have reported them to fb, ig, bbb, ect. I'm gonna do everything I can to try and stop these [censored] from stealing money from people.
I AGREE! Down $1,200 since March 2022
⚠ Warning ⚠ this is not a legitimate site. You will lose your money. This site is a scam. Do your research. They have stolen THOUSANDS! Do not be their next victim!
I have been commenting/reporting as well. Even signed up for Twitter just so I could flood their feed with warnings against their scam! Seems telling that comments are turned off on YouTube!
File a report to FBI Internet Crimes www.IC3.gov
I've been investigating this company and another with same domain company and have found so far over $97k that people have been scammed out of. Keeping their name fresh will hopefully get the FBI to investigate.
I got scammed for 1600 dollars. I had to go to my bank to try to get a charge back. The time frame for a charge back is usually 60 to 120 days from purchase. So don’t believe anything they tell you. Go to your bank/card company and try to get your money back in the time frame or you can be down and out. I don’t know how they run there business but it’s definitely illegal to do this stuff to people. We should contact google to shut them down on their search engine because that’s how I found them.
I am legit word for word going thru this same thing. Only difference is I ordered a seat for 320$ Same BS!
Join my MBenzgram / Mbgram waiting on refund group. If your trying to get a refund.
They just refunded me today. I just keep emailing them everyday. With dumb stuff like “still checking huh?” “Guess this takes a really long time” “……” etc. and today I did one more smart [censored] know and they emailed right back sayin it’s processed on there end and for me to check wit my bank. I went and looked and it was there.
Really didn’t think I was gettin it back tbh
Same thing here 900$ in tundra suspension. Haven’t even got close to talking to any1. They have a pretty good website never thought I’d have to check for scammers I just handed my money to. I started a dispute threw my line of credit with my bank
I was also taken for 400 dollars. Was told my intake would ship in two weeks every time I emailed them. Every time I call it takes forever to get someone to answer and I just get I’m sorry where working on it. It’s past 120 days so my bank can’t do anything now. If someone is going to sue them let me know
this company is a scam never received part i ordered , so requested a refund , never received it either , they are a total rip off ...
Received Refund!
I purchased from Mbenzgram on 12-23-2021
I filed a complaint with the BBB on [protected] and I finally received my refund on 8-8-2022.
Here is what they said to the BBB Today 8-8-2022
"Hello,
This special order was refunded and canceled from our end a long time ago. Please check with affirm. Conf attached we sent them another manual request for you to update.
Thank you and keep us updated"
A long time ago my butt!
I would try the BBB it worked for me... I never thought I would get a refund, but I finally did thanks to the BBB.
what is the website of the BBB did you use?
They should be taken out of business, this is a scam, they wait for the buyer to give up, they need to be prosecuted
The same thing is happening to me right now. Literally exactly as you described. Did you ever get your money back? And what can I do to shake the tree a little bit because I am very frustrated too at the moment.
This exact thing is happening to me! I ordered wheels in Feb and by May they still had not arrived. I was continuing to make my payments through affirm even though I had not received what I ordered. I cancelled my order May 9th and was told the same 3-5 business days. We are now in August. I have emailed at least a dozen times and called with no answer.
Going through the same issue. Orders an akrapovich exhaust with affirm. Have already been charged 3 times at $960 a piece. Order was canceled 3 months ago. Same [censored]in email I get that somebody will get back to me shortly and they never pick up the phone. I am going to go to BBB now bc nothing else is working.
BUYERS BEWARE!
MBGRAM’S site is bogus do not give them your credit card info. I have also been scammed by this piece of S___ poor excuse of a human being person or people. On June 20th 2022 I ordered a Ford Performance Pre Assembled handling kit for my 2011 mustang. After 2 weeks of not seeing my parts I reached out to them via Email to see if it had been shipped yet. And I received a pretty prompt response telling me what they’ve told everyone else it’s on back order and it should ship within 2 weeks. 2 weeks come and go still no parts. Reached out to them again via Email again and they said it was a special order product and it is out of their control. The answers come so fast because they are computer generated answers. After another 2 weeks I reached out to them to cancel my order. They said it was sent to the accounting department for review and once approved it would take 7 to 10 days to get the money back into my account. I said that’s odd it only took you 30seconds to take it out of my account! Same story as everyone else. Well as you’ve probably already figured out no money after the 10 days. Reached out 2 more times and they said the accounting department was still reviewing my refund. BULL S___ they are! They took my $1,732.50 with no intention of ever sending me any parts. Well where I come from that’s a fair amount of money to have stolen from you. I just wanted to share my experience so maybe I could save someone from being ripped off. Because unlike these useless no good for nothing pieces of S___ we actually work hard for our money and it downright sucks to have that amount of money stolen from you! They are lowlifes that don’t even deserve the right to even breath our air!
I did finally received my refund on September 20 2022. Although I had to be very persistent and downright rude and reached out to many different organizations like the BBB, FTC & the California State Attorney General’s Office. Not really sure which one if any helped, or maybe they all helped. Thank you very much to anyone that did help! But either way MBGRAM finally did the right thing and I did finally receive my full refund for $1732.50! So I’ll do what is right also and let people know that my issue was finally resolved!
Lodge a complaint with the BBB. That seems to put the fear of the scam ending into them.
Give them screenshots of emails and the financial institution purchase.
I received my refund this morning after 6 months of the runaround.
It has only been four days since I complained to the Better Business Bureau.
What address for the company did you use to file a complaint with BBB? I am trying to do the same thing and they’re requiring an address for the company but I can’t locate it.
I think I used Sacramento CA 95825 as their address. They have a new (fake?) address at 63 Pico Plaza #410, San Clemente, CA 92672.
I hope this helps.
⚠ Warning ⚠ this is not a legitimate site. You will lose your money. This site is a scam. Do your research. They have stolen THOUSANDS! Do not be their next victim!
Do not buy form Mbenzgram!
I bought tires in November 2021 and was told repeatedly they were on back order. Finally in August 2022 I ordered the tires from elsewhere and requested a refund from Mbenzgram.
I was told the order was cancelled and would get a refund in 10-14 business days.
No refund issues and now I can’t get a hold of anyone.
Currently waiting on a refund because of all the same issues everyone is dealing with. Took my money, no product received and not much follow through. Hopefully I receive my money back in 7-10 days.
MBGRAM took $1,650 from me.
Will give updates ^
Any updates? Its been about a 2 1/2 years since i ordered a "speacial back order" racing seat and i still cant figure out what the hell happened to my money and my item i purchased that was never received.
⚠ Warning ⚠ this is not a legitimate site. You will lose your money. This site is a scam. Do your research. They have stolen THOUSANDS! Do not be their next victim!
I order online , parts available shows online few weeks dafter I received an email says it was back order and will send me my refund , it's needs over 1 month and don't receive any refund , they sending me a repeated email , and looks it was automated email , says they will send my refund but till now no refund !
Please report to the FBI, we need to see these scammers prosecuted and arrested
File a complaint with BBB and FBI:
https://www.bbb.org/
https://www.ic3.gov/
I am convinced that Affirm.com is associated with this fraudulent scheme! The fact that Affirm.com is still allowing this scam to get paid by Affirm shows they are set to steal millions if they are not prosecuted with a civil lawsuit and their partners are prosecuted.
I agree! I got took for 2000$ from them. They said they refunded my total to my affirm account. Called affirm and no money there, sent them evidence that they said my money was there and they wouldn't do anything to help.
Criminals, blatant criminals. Even went thru BBB, no help there.
We had the exact same problem with this company. I am not sure what needs to be done, but it is crazy. They got us for over $1,100. They should not be in business.
This company seems to love to take customers money an not only never give the purchases they give the run around. I am going to file a formal complaint with the BBB an see if there business license is legit cause they are just shady an fraudulent
Well I order a set of M/T slicks. Didn’t get a delivery day or nothing. They say they don’t charge your card til the order is shipped from warehouse. But my card was charged and I was told the tire was on back order a few days later. I cancel my order and they told me my refund will be 7-10 days. I got my refund back with in 4 days.
Ya. They got me too. Filing with my states AG and BBB. They are legit stealing from people. How have they gotten away with this fir so long?
They ripped me off as well.
$190.90
Ordered june 4th 2022
Waited patiently until aug 18th then sent an email.
Reply was that it was on back order.
I requested a refund on nov 11th.
This is the bs reply because usaa would never screw over a veteran by withholding a refund.
Customer support (mbgram)
Dec 13, 2022, 6:39 am pst
Hello
Can you please email accounting@mbgram.com
Shows done from our end. this way they can check with your card company for you
Thank you
Beatriz
Customer support
Phone during business hours only : +[protected]
Https://www.instagram.com/mbenzgram/
Https://www.youtube.com/channel/ucbnh7nm4tzixomrqgvgjgag
Www.mbgram.com
Did you just send them an email or did you call them also?
That very first complaint I read about the $365.55 was at the exact same time with the exact same results, nothing. They ripped us off over $1,000. I have contacted the BBB and the California Attorney General. This is amazing that they are allowed to continue to operate and STEAL peoples money. This is so wrong!
total rip off
i canceled a order that they never shipped and they lie and told me they refunded me no they did not