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On January10,2022 I placed an order with mbenzgram (order #[protected]) for a Takeda Intake system which totaled $356.65. I was never told at the time of my order that the product was not in stock!
At the time I place the order I was given an expected delivery date of 7February2022. When this date came and went without me receiving my product, I contacted their customer service team and was told it was on back order and that I could expect delivery 22February2022. This date also came and went and I was subsequently told it would ship to me on 3March2022 When this date also passed I reached out to mbenzgram and requested a refund which they promptly told me they would and it would take 3 to 5 business days to process and credit my credit card.
It is now 30March2022 and I have not received a refund. After repeated emails to them and being told someone will contact from their accounting dept; I have not heard anything from them. I tried calling several times and after navigating their automated phone answering system no one comes on the line; I was on hold one time for a half an hour.
At this point I am extremely frustrated and do not know what to do.
Then only contact if I have on this company is:
[protected]
[protected]@mbenzgram. zendesk.com
[protected]@mbenzgram.com
Desired outcome: Please refund my credit card for my purchase that was never shipped to me
Literally the exact same experience, this company is a FRAUD and will rip you off.
order a clutch pedal and reservoir from them, took my $ won't return emails or phone calls.
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