Meaningful Beauty
Reviews and Complaints

I have not received my order from "Meaningful Beauty".

Date ordered* February 20, 2013 ORDER#: EDS109F-480

PAYMENT: Use my VISA Debit Credit Card

Please EMAIL me back through my FACEBOOK EMAIL address: brenda. [protected]@facebook.com or you can contact/call me at my cell phone number at [protected].

Thank you. Awaiting for your reply.

Sincerely,

Brenda T. Tarnate
Guam, U.S.A.

I am 42 years of age and I have never publicly complained about any product or business. With that being said i have also never had such an infuriating experience as a consumer as I have had since January with Meaningful Beauty. When I first ordered the product, my account was duplicated so I immediately incurred double charges. After canceling the second account I did not receive credit. The product double shipped a second time. After looking at my bank statement for the month I see yet another charge. I cannot tell you how many representatives have stated that the situation would be corrected and my account will be credited. I just called again and was told that I will be billed one final time in April and that will end my membership. I am shaking with fury at how violated and helpless I feel against this rip-off scheme. Sorely disappointed in Ms. Crawford and her company. Aside from the fact that the experience has been horrible, the product is sub par and does not measure up to most over the counter products. I hope this post spares someone the trouble and cost I have experienced.

I want to cancel my order for the Meaningful Beauty Kits by Cindy Crawford. I cannot use the makeup as Iam going thru chemo treatments and I cannot use the makeup. I only use a little of the first kit and I am sending it back. I have called to cancel and also went on computer to cancel but I haven't had any results just a cancellation number [protected]. I have already been billed for the second kit, but I have not received it yet. I will also return that as soon as I received it.

I purchased a ppackage of meaningful beauty, but they keep taking money out of my accout, saying when i ordered the product, i automatically signed up for renewals every month. I never would have done that without trying the porduct. I now cannot get them to stop taking money out of my accout even though i have called twice.

I ordered the cosmetic trial for my wife. They advertise to try it for 30 days and if you like it do nothing and you will continue to receive shipments and charges each month, or cancel within 30 days to stop the process. I ordered on May 2 and canceled on May 15. I received no further shipments/charges until Nov 15. When I called Meaningful Beauty they explained that the Rep had placed the account in a hold status until Nov and had not cancelled because I had said that my wife did like the make-up. They said it was my responsibility to call before Nov. I told them that I never authorized that. My call was to cancel future shipments. They told me that I could return the shipment and they would credit me less shipping and handling. I told them that was ridiculous and that I was not responsible for S&H on a product I didn't order. They backed off of hte S&H, but then told me it will take 2-3 weeks to receive the return shipping label, then 6-8 weeks for a refund. All told about 3 months to get a refund on their "no risk" trial offer. I will never order from them again. Be careful ordering from a company like this.

I originally order the Meaningful Beauty from infor commercial on T.V, as I placed the order I was asked about future auto shipments, I explained to customer service that I did not want to do that, because I would like to try the product before I committed to this arrangment. I was assured then that this was a one time delivery and that if I liked the product I would end up paying more if I didn;t do auto ship, again I told then no I didnt' want this auto shipment, I received the product and tried it, was not a product that was worth the money, so I was glad that I didn't do the auto shipment! But was I in for a rude awaking, lo and behold I got a shipment. I immediately contacted customer service and complainted about this shipment, of course I got some guy that had a attitude (that's another story), long story short, product was send back at my expense, which was in October around the 21st. My bank account has not been credited for the amount taken out. I called today to check on the status and of course they tell me they haven't gotten conformation that the product has been received, and it could take up to 6 weeks for this. I'm so mad because they didn't have any problem taking money from my account that was not authorized to do so. I will never order anything else from this company or any product that has Guthy Renker, CIndy Crawford attached to it.

Oh this company is terrible! I ordered from the infomercial. Received my package. I called by the date they told me to to postpone my order. The guy on the line said that the postponement was done and said that I would not be sent another packege, nor billed, until 6 months from then. Well, two days later I checked my bank account. They had drafted $48! I called back. Spoke with someone else. She said that the package had already been mailed out at the time I spoke with rep #1. Well, why didnt he tell me that? And two, why was it mailed out so soon when they had told me to call by the date I did in order to postpone? I was so upset. I finally got the package about 10 days later. First they told me how to return it. I asked it I would have to pay for shipping. They said "unfortunately so". Then I got her to agree to send me a return label. So I had to wait even lnoger for that. As soon as the package came, I sent it right back. It's been days. I called to see if they had gotten the return. And they said that there is "no way they can see that". And that I would have to check my tracking number. Well, I dont have a tracking number! And then I asked how long after they got the package back that I would see a refund in my account. They told me 4-6 weeks! This is absolutely absurd and ridiculous!

Do not order from this company! First of all, the products you receive are tiny! Does it work? Who cares! The fact that they scam you into "auto pay" and charges will keep hitting your account and you will receive bogus vitamins without your authorization. I cancelled future shipments immediately and I still got charged three times. I ended up cancelling four times now and they still tell me that you will not see your credit until they receive their product back. A product I never ordered! Do not order from this company! And anyone who does and gets scammed, keep posting complaints and writing letters until they are out of business!

I ordered a trial kit and cancelled to make sure they wouldn't auto deliver any products and they shipped products to me not once, but TWICE without my authorization, charged my credit card without my authorization and would not refund the shipping. I have sent numerous e-mails and have called. This is a scam operation by a wealthy former "super" model who certainly doesn't need the money.

I fell for a infomercial on Sunday a.m. for Meaningful Beauty'; ordered the product and an hour later the charges showed up 3 times the amount that I was told on the phone. I tried to cancel the order calling the 800 number everyday for the next 3 days and they could not find my order. They found my bank account, but could not find my order, CONVENIENT! Needless to say my account has been charged way more that I agreed to and I have to wait to receive the product and then return it and then WAIT on them to refund. DO NOT FALL FOR THIS SCAM or INFOMERCIAL! Look at all of the complaints on the WEB.

I ordered a 1-month trial for Meaningful Beauty through WEN Haircare. This trial was $25. I received the trial kit, didn't think much of it, the products seemed mediocre, at best. Not even 1 month later, I look at my bank statement and see they have taken $95 out of my account. The WEN Haircare sales person was extremely deceptive regarding how Meaningful Beauty operates and I was blindsided with this charge on my account. I called the Meaningful Beauty 800 number to cancel all future shipments and charges-the representative from this company was rude and had no customer service at all. She told me to send the next shipment back to sender and I would be refunded the money in 4 to 6 weeks. I have still not received any shipment from them and I have not been refunded anything. This is called theft and there should be charges brought up.

Based on my sister’s recommendation I ordered a trial package for the skincare, which I was not too happy because they force me to order the vitamins. I was not even happy with the products and vitamins so I called customer service to cancel the membership. A few weeks later I received a second shipment on both. I immediately returned the 2 packages to the Post Office and called customer service to remind them about the membership cancellation and that I was waiting for my credit. Three weeks have gone by and still calling customer service, they tell me that they are still waiting to get the returned packages to credit my account and stop future shipments. To solve for this nonsense, I called my credit card company to block the charges from this merchant.
Is Cindy Crawford aware of this issue? This is a SCAM, do not order from them.

BY FAR- the WORST on line shopping experience I have ever had!
After seeing the introductory price on the many commercials in May, I decided to try the product. May came and went, wrote an email to customer service to ask where the shipment was. Requested a tracking number to find it myself. Was told that the shipments are sent out in bulk from Canada Post, so they could not provide me a shipping number.(?) June came and went, still no product. Card has now been charged a variety of amounts ( anywhere from $39.99- 64.99) without my consent. It is now Aug.26. I still have yet to receive the first order from May, but have "automatically been renewed" without permisssion for June, July and Aug. I will never endorse Meaningful Beauty to anyone, the amount of time and energy that has been spent in an attempt to gain any satisfaction from this company has just been not worth it.

So similar to other complaints - taking money without authorization! I originally ordered a trial kit and was charged the amount advertised. Then, even though I cancelled the account I rec'd a second shipment a couple of months later, being charged $139 approximately. I called and argued with them. They finally told me to put "return to sender" since I hadn't opened yet. Because I hadn't shipped certified they continued charging me. I was able to get AMEX to delete the charges but then was billed directly from the company. After 4 months of trying to get proof of the transaction they ignored every request & was sending to collections if I didn't pay. Needless to say, I finally paid to keep my credit clean!

Ordered the Meaningful Beauty starter special. As a bonus they sent me some vitamins. Did not feel the items lived up to their hype, so I called and canceled my membership. Imagine my surprise when the vitamins kept on coming! When I called meaningful beauty about this they said they couldn't help me I had to call another number as this wasn't their product! How can meaningful beauty make a commitment on my behalf to another company's product? BEWARE WHEN YOU ORDER ANY MEANINGFUL BEAUTY PRODUCTS - THEY WILL SET YOU UP ON AUTO SHIP SYSTEM FOR THEIR PRODUCTS AND OTHER company's PRODUCTS. I find this to be a fraudulent business practice.

I ordered the Cindy Crawford beauty kit and they sneak their vitamins in the 30-day trial package. I cancelled my account because I did not think the product was worthy of the price since I had lost my job. They didn't tell me that the vitamins were not part of my order but came from a different division. I was continually sent vitamins and charged $32.94 a month. Here's the catch: I didn't figure this out until seven months later because I was in an automobile accident and was severely injured. (SUV flipped). I'm catching up on my banking and looking at checking statements and wonder why I'm paying this money each month and have boxes piled up by my door. I called the company and they basically said "Too bad for you. You didn't call within the allotted time frame." I'm now the proud owner of $400 worth of vitamins. I'm a Business Consultant and often work with customer service divisions within organizations. I give this company a grade of "F." I have never seen such an underhanded way of getting your product out to consumers. Do NOT BUY from this company!

In March 2017 I ordered the 30 day trial kit. Although I didn't find anything in particular wrong with the products, I didn't think they were worth the money they charged for them. I received another kit in April 2017. I promptly sent it back with a note stating that I didn't wish to have anymore kits sent. They removed the charge from my Amex. In July I received another kit. That day I called their customer service. I also got a male service rep (maybe it was the same guy you got). I explained to him that I had sent back my last kit, cancelled future shipments & had received a refund. I asked to have a pre-paid mailing label sent to me since I had already paid postage on the prior kit & it was their error that another one was sent. The whole time I was talking to him he kept speaking over me. I was now annoyed & I asked him to stop talking. I then repeated my request for a mailing label. His response was, & I am quoting him, "ask me nicely". Well after I shouted a few chosen words to him I hung up & called Amex. The Amex rep not only removed the charge for the unwanted kit from my account she blocked all future transactions from them.

I am 56 years old. I don't care if these creams make me look 20 I will NOT do business with a company that is this unprofessional. They should explain to their customer representatives that their job is to "serve the customer". I still have the kit, unopened. I sent them an email with my complaint & stated that I will gladly send it back if they send me a mailing label. It's been 3 weeks & the only thing I heard from them was a return email with their return policy stating that all returns are at the expense of the customer.

This product does nothing but cause skin problems. Harsh and parfumed. I have a large dry spot on my face that I can't get rid of. I am still waiting on refunds after contacting customer service 6X times. The customer service is horrible. They also double charge your account, $39.99 twice when you first sign up. I am sure Cindy Crawford gets the better batch and she makes a ton of money for supporting this product but it's right up there with all of the other products supported my money hunger actors. My suggestion is go purchase a good bottle of Oil of Olay.

the infomercial and internet website BOTH advertised a price of $39.95 which included free shipping, however when I received the product and looked at the invoice I was charged $46.65 and it showed the total amount of my order to be $139.95 and that i would be billed again the amount of $46.65 on 1-15-12 and $46.65 on 2-12-12. I called their customer service department and was advised I had received a 90 day supply. The ad that I referred her to was for a trial 30 day supply. at the advertised price of $39.95. If the consumer was to purchase the 30 day trial size at a cost of $39.95 for 12 months they would only end up paying $479.40. She went on to explain that each 90 supply I received I would be billed 3 payments of $46.65. That would come out to be four 90-day shipments at $139.95 each order for a ttl of $559.80 a year. I feel this is quite deceptive. I advised them i was immediately sending this back, cancel any furhter shipments and that i would be notifying my credit card company to not allow any charges to be presented against my card from this company as they were unauthorized. It is unfortunate that someone as respected as Cindy Crawford would represent such false and deceptive practices.