Mellow Mushroom
Reviews and Complaints

I went to the mellow mushroom on Tiger blvd in Clemson to get a bite to eat before a meeting that I had in an hour. I waited 45 mins for a salad and it never came out because they lost my ticket, so I left hungry. The waitress or bartender who took my order seemed drunk. She was slurring her words, eyes were crossing, she wasn't understanding that I wanted a salad, and it took her 10 minutes to take my order but the restaurant was empty. Very poor service.

I did an online order for a vegan style pizza from Mellow Mushroom to include the ingredients spinach, caramelized portobello mushrooms, caramelized onions, garlic and olive oil. Notice the picture I took of the pizza showing just how scarce the toppings are and how the pizza crust was not prepared enough causing huge bubbles across the surface of the pizza.

I tried to patronized Mellow Mushroom at 340 West Ponce De Leon ave Decatur, Ga, on September 13, 2018. @ 12:10 pm. I walked inside and there was no one to assist me so I took a seat outside on the patio. I was approached by a young after 3 minutes and he asked if I had been helped. I replied no. He came back after 5 minutes with a menu and said my server would be right with me. I sat for at least 5 minutes and I stop another waitress and asked if I could be assisted, she told me my server would be Kelly and she would get my drink while I wait. Jelly finally appeared about 12:27. I ordered 5 wings and a lil house salad with ranch dressing. 12:50 around and Kelly finally came with a salad and wrong dressing. I told her I needed a box now because I have no time to eat my lunch I have to get back to work. She returned with a box and stated, "your wings have not popped up yet so I took them off your bill." I told her I have been trying to receive server since 12:10pm and I would pay for whatever I needed to pay for but I didn't want just the salad. She apologized but it didn't seem genuine it was a more whatever type apology, to me. I have been to numerous Mellow Mushrooms and I have never been treated in this manner. Upon me leaving, Kelly then ask did I want to speak to a manager. What was the purpose then? The damage had been done. I may not spend a lot of money there, but you can believe I WILL NOT RETURN! Customer service can go a long way. It doesn't cost a thing to be polite!

I ordered a full serving of pretzels and received deformed and burnt pretzels. I didn't realize this until I got home because I was not shown the contents of the box. They should be ashamed to charge money for these! Mellow mushroom pretzels are my favorite but I'm very disappointed after this and will likely not return. It seems the quality of their service and food is not what it used to be. Such a waste of money!

Just went to mellow mushroom pizza on memorial day this year at the collection of Forsyth in cumming GA for Night bite to eat. First off, very very busy, had to wait 30 minutes to get a table. Didn't mind the wait. Then we got seated, , didn't get the waitresses name but informed her I was a veteran and that I had a few coupon for some free prezal bits. She took our order, we also got a med pepperoni and beef pizza and brought our drinks. This place seemed extremely loud inside, could hardly hear my fiance from across the table, and I wear hearing devices. The pizza was ok, sorry wasn't all that moved. The bites were pretty great though. Our waitress came back asked how the bites were, I said great.
Well we finished up with left overs so she came back and I asked for a box. She took off and didn't Evan ask if we ever wanted a refill. I waited 10 min before asking were our check was with someone else. Our waitress came back, didn't applolgies and dropped off the check and poof, gone again forever. 15 minutes went by and I had to inquire again, finally after another 5 additional minutes some guy came and said I'll run that for you.. I was so mad at this time I said "fine", he ran it, I didn't leave any tip for the crappy service for the waitress. Bad service for a first time customer. Who probably won't be back. Just thought that I should let someone know about this place. Thanks for reading.

Jeffrey Blair
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My husband and I have been going to Mellow mushroom at least twice a month for the last five years because it one of the few places that makes good vegan pizza. But since you have changed you vegan cheese. We have tried to like it but can't get over the funky taste. Now were just not ordering at ALL. Please bring back the Daiya brand cheese! Once was loyal customer😢

Hi, my name is Theresa Ward, I visit Bristol VA Mello, at least twice a week for the past 3 months, busy and not busy times. Last night we had bad service. Group of people were there and me and my husband order first. We both ordered sandwiches. I received mine but it took his right at 47 minutes. And others around us received pizza's, pretzels, etc. Before someone at our table realized my husband never received his sandwich. No one ever came and asked and that person happens to no someone there and asked about it. Finally after we were done his sandwich come out. Really, that's a little rude. No apologies or nothing.

Poisonous! barely able to finish a slice. Cheese must have been sour and the rest of the pizza was soggy like the cheese was holding in all the moisture.

Waste of time and money not to mention feeling sick after just a few bites!

No basil, very few tomato slices, too salty, rancid cheese.

Margherita Pie $10.99
Mellow red sauce base with shredded mozzarella, fresh mozzarella, roma tomatoes and fresh basil.

I went to MellowMushroom with my two kids and we were like sitting at the table for about 20 minutes and still no waiter. My kids were really hungry so I decided to go and find someone. When I finally found a waiter he was busy playing with his phone. I told him that we want to order something and he without even looking at me said "yes, ok". I went back to the table and the waiter finally showed up 10 minutes later. Then I asked for a manager and was told that the manager is out and that they have no idea when will he return. I asked for his phone number and they said that they don't know. Who on Earth would believe that? I did not order anything there because I was absolutely disgusted with their terrible service!

Today my co-worker and I decided we wanted to do pizza for lunch, my treat. I suggested Mellow Mushroom because I've heard their pizza is really good. She eats their pizza quite often, but at another location and said its very good. Long story short, she called and ordered a med pizza with beef, mushrooms, & green peppers. She picked the pizza up brought and back and to my surprise it was awful. It was almost burnt on the bottom, the dough was kind of tough and chewy, and the beef was barely visible. So I asked her since she frequently gets pizza from them, is this how it is normally. Her answer was "Maybe this lunch crew doesn't know how to make the pizza because I have never had a pizza like this from the Mellow Mushroom where I live." She also stated the salad wasn't even fixed the same. This isn't anywhere I would recommend for good pizza!