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Mellow Mushroom

Mellow Mushroom review: Gratuity 4

B
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11:08 am EDT
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The manger/ our waiter charged a 18% gratity to our table. Being a server myself I understand the need of adding a gratuity to a large party. Usually when you feel you are deserving of a great tip and there are atleast 6 to 8 adults. Our party consisted of 5 adults and 2 children. One of which was an infant and the other a ten yr old. I have no problem paying a gratuity when it is well deserved. Our waiter ran by the table a couple of times and then gave us a check with his tip already on it. I was shocked. I asked if that was there policy and he sais yes we do that to all tables of 6 or more. I will not be going back to dine at mellow mushroom.

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4 comments
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JGraceyStinson
JGraceyStinson
Orillia, CA
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Jun 04, 2009 1:36 pm EDT

We don't pay gratuities added to our bill when it's not our choice. A tip or gratuity is for good service. When they earn it, they get it. Restaurants don't have the right (far as I'm concerned) to charge you for gratituities.

But...18% is not a great tip. Minimum tip (standard) is 20% here. We give more when the service was great.

K
K
Kwells
US
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Dec 21, 2019 6:36 pm EST

Rude servers with attitude, disrespectful, and arguing with each other, complaining about customers in the other room, slow on filling drinks and don't check in on customers, very disrespectful and rude.

A
A
Anthony Barbee
US
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Oct 10, 2022 11:59 am EDT

I was sitting at the bar and the bartender all of the sudden started yelling at a server. She called her the b word and when the server walked she said she was going to slap the s out of her! Very disappointed in her behavior! It was on September 28. The bartender name is Regina.

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T
Tristan Cash
US
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Nov 06, 2023 10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Please get rid of the paper straws. They just dissolve in my drink and taste horrible in my mouth. Please get rid of ten I beg you.

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    310 East 4500 South, Suite № 450, Salt Lake City, Utah, 84107, United States
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