Mercari’s earns a 1.0-star rating from 153 reviews, showing that the majority of online shoppers are dissatisfied with marketplace transactions.
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Seller is a thief and his production is fake
I bought Channel handbag from the company www.mercariapp.com. I was shocked, ‘coz I wasted money only. I thought that the handbag was real, but it was fake. The seller is liar and thief, so better avoid them. Also the seller didn’t reply to my complaints, so I have no idea what to do now and how to get money back. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.
Mercari Reviews 0
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About Mercari
One of the key features of Mercari is its user-friendly interface. The platform is designed to be easy to use, even for people who are not tech-savvy. Sellers can quickly create listings for their items, while buyers can easily browse through the available products and make purchases with just a few clicks.
Another advantage of Mercari is its wide range of product categories. Users can buy and sell everything from clothing and accessories to electronics and home goods. This makes it a great place to find unique items that may not be available in traditional retail stores.
Mercari also offers a secure and reliable payment system. When a buyer makes a purchase, the payment is held in escrow until the item is delivered. This helps to protect both buyers and sellers from fraud and ensures that transactions are completed smoothly.
Overall, Mercari is a great option for anyone looking to buy or sell items online. With its user-friendly interface, wide range of product categories, and secure payment system, it's no wonder that Mercari has become such a popular platform for online shopping.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically found at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Mercari in the 'Complaint Title' section.
4. Detailing the experience:
- Include key areas such as transactions with the company.
- Describe the nature of the issue and steps taken to resolve it.
- Explain the personal impact of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field for financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.
7. Review before submission:
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8. Submission process:
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9. Post-Submission Actions:
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Remember to follow these steps carefully to effectively file a complaint against Mercari on ComplaintsBoard.com.
Overview of Mercari complaint handling
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Mercari Contacts
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Mercari phone numbers+1 (855) 464-7482+1 (855) 464-7482Click up if you have successfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have successfully reached Mercari by calling +1 (855) 464-7482 phone number Click down if you have unsuccessfully reached Mercari by calling +1 (855) 464-7482 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling +1 (855) 464-7482 phone numberUnited States800-280-4904800-280-4904Click up if you have successfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have successfully reached Mercari by calling 800-280-4904 phone number Click down if you have unsuccessfully reached Mercari by calling 800-280-4904 phone number 0 0 users reported that they have UNsuccessfully reached Mercari by calling 800-280-4904 phone number
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Mercari emailscontact-us@mercari.com100%Confidence score: 100%Supportus-tax@mercari.com98%Confidence score: 98%press@mercari.com97%Confidence score: 97%Communication
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Mercari addressP.O. Box 171, San Francisco, California, 94104, United States
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Mercari social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 08, 2024 - View all Mercari contacts
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Cesspool of scammers. This is where thieves go for extra cash.
I am a 5 star seller on Mercari with zero complaints, good reviews and generate a lot of business for Mercari both selling and often as a buyer. Anytime I have reached out looking for help you either receive bot responses or very rude and often condescending responses. Simple questions are met with no help, just referrals to the help center.
Impossible to resolve anything that comes up. The customer service does not exist and support is the worst
They have no clue how to run a website and their "team" is a bunch of [censored]s. They will rip you off!
USERR ID: [protected]
I’m in this Mercari selling platform, I have sold 20 items, and already sent to the buyer, the Mercari illegally canceled the order, I demanded him to compensate me for the loss of 1400$!
Received email item was sold, delivered and rated today 12-15-22 from Mercari. Went to withdraw funds today and COULD NOT GET PAST "NEXT". It is blanked out would not let me enter my withdrawal as a direct deposit. Have been using this site for the past two years and never had a problem. Now CAN'T GET PAID!