Merlins A/C and Plumbing
Reviews and Complaints

They came out and checked my 2 ground units out. 1 unit was fine and the other had a weak coil. I got the 5 yr membership for both units which will cost me a little over $30 a month for the next 5yrs. Tech was polite and respectful. He didn't even smoke on my property but out by his van. He was smart. We'll see how there service contract goes since I just bought it.

I liked the job they did at my place. The techs were real chill and hands-on, which I dig. It's tough to find good AC peeps, so I signed up for their membership. Now I got a go-to for when I need AC or plumbing. The peace of mind is worth more than the membership or a one-time service. Props to Merlin for taking care of their employees like fam.

Merlin's A/C and Plumbing is the bomb! I had a sweet experience with their tech dude. They hooked me up with a summer A/C tune-up that was free of any obligation to buy more stuff. The tech showed up and did a killer job. They gave me a sheet that was easy to read and told me my unit's "health." They even suggested that I replace the unit (it's super old) instead of spending more money on service stuff. That's some real talk from a service company! The tune-up made my unit way more efficient, even though it's old as dirt. I'd use them again in a heartbeat.

The guy who came to fix my A/C and plumbing was a real jerk! He said my new unit had a leak, but he didn't show me where it was. I found a piece on top of the unit that wasn't there before, so I think he put it there to mess with me. He had mud on his shoes and I told him to wash them before coming in, but he didn't listen. He wiped mud on my new rug and walked all over my house with his dirty shoes. He only cared about making a sale and didn't care about me at all. He even kept trying to buy my new dog! What a creep!

Merlins A/C and Plumbing was a total disaster for us. They sent out three different people, even the owner, to fix our AC unit, but it only got worse. They were unprofessional, diagnosed fake issues (like mold in our unit, which was confirmed to be untrue by another company), and were downright rude. The owner even left without saying goodbye and threw his ladder in his car. We had to replace our AC unit with another company that charged us way less and was much more professional. Don't make the same mistake we did and do your research before choosing Merlins. We financed with them, but it was a big mistake. We hope this review helps other homeowners. We'll be sure to tell everyone we know not to go with Merlins.

Had an awesome experience with Einstein.Professional and corrected all issues.Appreciated.

Awesome company! Very thorough and fairly priced! They replaced my system same day and had my house cool in just a few hours.

Had a small issue with my air flow a few months after the technician cleaned my coils (unrelated to what he did.) *** came back and found the issue and fixed it for free! Excellent customer service.

On time and very professional service technician. *** was wonderful, kind, courteous and explained everything completely. Took many before and after work pictures. I recommend this company to anyone needing AC or other home services.

Very thorough and gave us all the details with pictures. Excellent to explain what needed to be done without any pressure. Gave us options and were very professional. We were relieved as we are retired and on a fixed income and were able to get our unit repaired and did not have to replace it immediately and bought a five year warranty. Unit is ***.

Einstein's team provided exceptional service. They were friendly, courteous, and very professional. They explained what was wrong with our 15-year-old A/C unit. They gave us options and explained each one without pressuring us. They were happy to accommodate our choice. We opted for a new A/C unit. They scheduled an appointment that suited us, arrived on time, installed it perfectly, disposed of the old unit, and cleaned up after. We couldn't be happier—Einstein's is an excellent company to work with.

I have a warranty that expires on the 19th of June. I set a time for *** Air conditioning employee come and fulfill the warranty that I had to have a tune up done on my . The only thing the guy did was washed the coils of the . I know because I went on top of the roof to watch what he did. He said that it wasnt worth it for me to have anything else done on the unit because it was too old. 2 days later, I had a different Air condition guy who works with my ex-husband, put *** on my unit. That guy told me that I just needed *** and that *** Conditioning did not want to honor the contract. That guy put *** in my *** and it works very well now. I feel that *** Conditioning should have put *** in my *** to fulfill their end of the contract. *** said that I needed to buy a $7000 *** and that I could get a loan and pay $60 per month for a new . They need to be penalized for trying to scam me and for not honoring the contract.

No stars here. I bought a membership. The contract was to have someone come out twice a year fall and summer to check on my system. The first 3 visits no one checked the unit in the attic (they only checked the half of the system that is outside) on the fourth visit (one year and a half years after my membership) the technician asks me where the unit was inside my house. It was the first time anyone checked it after 4 maintenance visits. When the technician *** checked it the system was wet and rusted, and I was told it had to be replaced. It is possible that if they had checked the system as promised this could have been prevented. I was offered a payment plan to replace the unit. I chose to make one payment and paid $4000,00 to have my air conditioner fixed. One month later my air conditioning system is not working. A service person (***) from *** came to my home and said the unit outside needs to be replaced. I was offered a payment plan and was given prices for 3 options, #1 $8483.00 split condenser/Air handler, #2 replace the coil only for $3800.00 #3 split condenser only $4583.00. My system was 5 years old. This company does not stick to their word and are not trustworthy. Buyers beware!

Merlins A/C and Plumbing came out to fix our plumbing problem, but we were disappointed with the service. We were quoted $24.99, which was on a flyer we had, but they charged us $49.99 instead. They also tried to sell us on replacing some pipes for $4700, but we had someone else look at it and they said it wasn't necessary. We felt like they were trying to rip us off.