MetroFax
Reviews and Complaints

I am writing to express my deep dissatisfaction and frustration regarding an unauthorized account that was created under my name without my consent. On 08/02/2023, I discovered that MetroFax had taken $11.95 from my debit for 5 months. I have not had any need for fax services It is both perplexing and concerning that an account could be established in my name without any verification or authorization from me. I expect that MetroFax takes this matter seriously and resolves it promptly.

Same as the others. Signed up June 2022 using my credit card. Sent one fax. Tried to cancel in summer/fall 2022 by submitting cancellation online (which I was not provided a record of). Tried multiple additional times to cancel by web, phone and email to no avail. Credit card expired recently and they are somehow still charging my new one with a different expiry and CVC number. They've now stolen a total of $100USD from me and growing. This company needs to be shut down, fined and criminal charges laid. They are sterling money from people.

I cancelled my subscription, received an email that it was cancelled but I am still being charged every month as well as receiving threatening emails that my account will be suspended. I am not able to log in to my account to remove or change payment information. Lastly, the fee just increased by $6.00 and I was not notified of any changes. The phone number doesn't work so you can't get a live agent.

I tried cancelling my acct on their website but the Cancel My Account function isn't working and brings back an error.
Their chat isn't working either.
There is no phone number to reach them.
When I emailed them I get a NoReply response email saying the only way to cancel an acct is online, thru chat, or by phone. Well, all three are impossible.

I spoke to your representative today concering a fax that stated it was 3 pages sent to my fax line. The fax was only one page and it is stated on the fax I received. I called the company and they said sorry they sent it to the wrong number.
I have the $9.99 plan 500 in-and out coming pages per month. I asked it to be looked at and revire and gave them the information and asked for a credit for the 3 pages that I am charges for you are taking out of my account every month.
He said to just delete it and he is not able nor do you creit the pages that I will be charges and I am responsalbe. I asked to speak to a supervisor and he said they are just going to tell you the same thing. I asked again to speak to a supervisor because he was determend to make me aware that I was reasponsable for the pages and they would be counted on my plan. He then put me on a slient hold and did not return for a long period of time. This is a scam and I would like a resaponse and if I dont I will report this to to my company, bank fraud department, BBB, MetroFax
headquarters and cancel my account to a differnt company. This is unheard of. I was told as well I can cancel my account AT ANY TIME with no fees upon purchase.
Lisa M Luper, MS, LNHA
Administrator/ Compliance Officer

I signed up in July 2019 and used it once. I did not use it again so i sent an email cancelling it. Then I forgot about it as I had a personal matter to deal with over the next months. I sent and email telling them to cancel it in Oct and they continued to bill me.

When i saw that i was still being billed i contracted them by chat. They told me that and email is not enough to cancel i had to chat with them by chat or phone.

I told them to cancel the account and ask they refund me for Oct. November and December. They refused.

I won't do business with companies that make you go through steps to cancel, then they offer you a reduction in price to stay. Why not be good to the customers that you have then you can retain them.

I cancelled by email and they continued to bill me. I ask for them to refund me and they said no. Bad business bad attitude. I would never go back to them.

Horrible company. Signed up for the free trial. Sent a couple of faxes and decided I really didn't need the service. Searched how to cancel and finally found a telephone number to call. Spoke to an agent I could barely understand advising I wanted to cancel the service. He continually tried to talk me out of it and kept making offers to stay. I finally said absolutely not and he said ok.
Soon after the trial expired I got a billing email advising my credit card wasn't going through. I ignored this assuming their system just hadn't updated the cancellation yet. But then I received more requests advising my account was past due. I finally replied requesting they stop harassing me with billing requests since the account had been canceled during the trial. They told me to call the number because they won't accept that info by email. I told them I already called them months before to cancel. They are now saying I still need to call again and unless I can provide a cancel code (the agent I spoke with never gave me one), then the account will be listed as a past due account.
Absolute scammers. Worst company I have ever dealt with. RUN, DON'T WALK, AWAY!

I have had money taken off my debit card thru metrofax amount of 33.75 and I dont even have a account or service thru your company or anything.. I would like my 33.75 dollars refunded back to my debit card.. because we dont even k owed what this company offers or has... the transaction was on June 27 2019 at location [protected] CA 900028... my debit card ending in 0191. My debit card number shouldn't even be on file for any service thru your company

This company makes it very hard for you to cancel your account. This is very unprofessional and I would never buy anything again from this company.

I had this service for like 10 years and hardly ever used it so when I went to cancel they gave me a hard time on the phone and I never got the cancellation email they promised. I had to go to my AMX account and put a freeze on the payments to them.

They should do what every legitimate business does online and that is make it easy to cancel the service on their website. I probably would have stayed wih them if not for this.

I had signed up with Metro Fax for a triel to see later there is no way to cancel for the service. I wrote several times to the company and was told to cancel it had to be via phone, I live in Canada and the company is in ireland.
I want the service canceled and returned 2 month of payments taken out of my account in the USA.
Legally there have to be instructions for cancelation of service on a website.

These guys are the worst ever. I wanted to cancel my account so I sent them a message. Their rep replied nothing.
Later I got another bill from MetroFax. I sent them another message, asked them to cancel my account and stop taking my money, and nothing again! They continued to ignore me and charged me every month.
Later, thanks to the reviews I saw online I found out that you actually need to call them to cancel. Finally got rid of them. Avoid!

Scam, scam, scam. I created account on the website www.metrofax.com couple of months ago, but I haven’t used it frequently, so I decided to close it. I called them and told to cancel my trial and the rep told “ok”. But after that these jerks continued to take money from me. I have no idea how stop them, ‘coz they ignore me. I wonder if there are people, who had the same thing. Maybe you can advise me how to stop bogus charges. Please post your ideas and comments. Thanks.

I used the services of the company www.metrofax.com. I recently cancelled these services, but these ### continued to charge me. WTF? I contacted the online chat agent, but after she heard my problem, she told to wait and vanished somewhere. The worst services and attitude, so better avoid these jerks. Maybe someone has any ideas how to return money back, please contact me then or leave a comment. Thanks.