Miku
Reviews and Complaints

I purchased this expensive baby monitor via Miku and it glitched a lot and caused lots of false alarms so our anxiety was greatly heightened as opposed to easing our concerns (which is why we bought it to begin with).

I tried to return it via Amazon, but Amazon made me contact Miku directly. The Miku rep told me to mail back my Miku for a full refund; however, they have never issued my refund and have stopped responding to any emails or online contact us forms. I have been following up with them countless times since July 2023.

My Miku was delivered to them (with all parts and in original packaging) on 7/31/2023.

Tracking info: USPS 9505511784923206472022.

They have not responded or issued my refund. So now they have my product and my $350!

After spending over $400 for the camera, which included all of the sleep monitoring, they have notified us that it will now cost an additional $120 a year to continue using the same monitoring service they originally offered for free. This is a clear bait and switch because they got bought out by some other greedy company. The camera itself is not worth anywhere near $400, you can find similar products well south of $100 for camera-only service. This is a bait and switch.

Our baby monitor stopped working out of nowhere. We tried all the reset options but it wont power on. It has been glitchy since day 1. I have emailed customer support & sent DMs on their social media with no response. I have tried calling the company but they have a message saying they are not currently taking calls due to an influx of calls. It seems this is a nationwide outage as many customers are listing the same complaint on their social media posts but the company wont address it or replace items.

I bought the Miku Pro in 2021 and we have had nothing but problems. I have reached out to customer services a ton from *** but finally the camera just stopped working all together. Wouldnt connect and flashed purple waking my daughter *** in the night. They sent me a replacement and the new camera wouldnt even connect kept flashing white, telling *** we have no Wi-Fi which was a lie as everything was working, then a warning authentication service unavailable. I want a full refund and they can have both cameras and accessories back. Its unsafe to not have a reliable camera. Im loosing sleep over this!

The customer service/support I've received for this is truly unacceptable. The amount paid for your products (and the fact that we paid for two since we have twins) does not match the service we expected. We just had another incident of a no movement alarm, another incident of the camera not connecting, another "away" status when our child is clearly sleeping in the crib and another scare. Why is our other Miku not having these same issues ? We've been told that this could be an environmental issue, not a camera issue but that it is being looked into. It's been past a week - there seems to be no urgency since the issue is regarding the safety concern of our child which is what the camera is supposed to do.

I purchased a Miku Pro on August 28th, 2022 and the product had been working great for months. Recently Miku Inc pushed out a firmware update that has corrupted many of their monitors making them unusable. On Saturday April 29th, 2023 our monitor crashed and has not turned back on since. I have been unable to connect with the customer support team at *** as they have turned off their phone lines and turned off their live chat feature.I have heard that the company is shipping out replacement monitors (refurbished) to impacted customers on a first-come-first-serve basis but I have not heard anything back from them. I would expect that after paying $399 for a new baby monitor the replacement monitor would also be new... and not used.

The miku baby monitor is not working to stated features. The camera is supposed to track breathing and alert for no movement. This feature has not worked on the app/camera since Nov. 17, 2021. I've tried contacting tech support about this issue with no response back. This camera is failing to monitor breathing (it's main selling point), app crashes consistently, it's capturing recordings, and isn't sending alerts. I would expect this from a $20 WiFi camera but not a $300 baby monitor. As of this moment, Miku isn't fulfilling any of their claims for how the product works. We started using this camera May and had a Few issues between them and November and now the camera/app isn't even of use in terms of monitoring my baby just by video, let alone monitoring breathing.

Purchased this baby monitor for my first child in July at Buy Buy Baby and although the lag time was always long it was useable. On March 8 the camera stopped working at all. It didnt connect and after few days of connection problem it stopped turning on. I kept trying to get in touch with the tech support but the response turnaround time was 2-3 days. I wanted to use the 1 year manufacturer's warranty to get a replacement for my defective baby monitor and the most response I received was that since it was not purchased at Miku website i should inquire at buy buy baby. Now they're refusing to honor their own warranty policy even though the device is still covered under the 1 year warranty. It has been 8 months since the purchase and i cannot return it to Buy buy baby. This is complete breach of the warranty policy. I want this resolved ASAP.

I bought a baby monitor that often had a long load time and screen freezes but was workable. One morning, the live video failed to load, detecting only sounds and movements, logging activities without video. After multiple tech support contacts, they blamed my stable, high-speed wifi. That night, the monitor wouldn't power on. I requested a replacement without success. Surprisingly, the monitor resumed working days later, but soon after, it stopped functioning entirely. It's within the warranty period, yet support hasn't arranged a replacement. I need this issue resolved promptly.

I was gifted a Miku a few months ago. It's been a absolute niche to try and use it. It constantly loses connection, the analytics are always wrong, and even worse, the support is absolutely terrible. They resound so slowly and the responses are all boiler plate, as if they didn't even read the original message. We're talking about a newborn's health and safety here! Customer support should be the number 1 priority! It's as if they spent all their money on packaging (sets expectations very high) and then saved budget in pretty much everything else. The app ratings are terrible and rightfully so. I can't believe this item costs as much as it does. I just want peace of mind at night when my baby is sleeping! I've tried resetting it almost 10 times at this point. And I can't seem to get any help from the company. For a "premium" product, this is terrible. Ive been telling everyone I know to stay away from this product. So far that's almost 10 people. I'm hoping this will prevent even more

We started with the original Miku for my daughter born in February and from out of the box we had nothing but problems. Tried talking with Miku tech support who blamed my internet connection. Mind you, I have no problems with any other device in my house and have more then enough speed. The few times it did work was good. We really like the feature of tracking the breathing without a wearable. We complained a few times and were gifted the Miku pro. The connection issues seemed to be better on the new device and everything was good until this most recent update. Our miku now will not focus in night vision. The picture is very blurry and was not like this. Reached out to support who dont ever know what they are talking about. Asked for a replacement but they want me to send in my device before they will replace it. So we would be out a monitor for who knows how long. I just dont get for something so expensive you can have such bad customer service. Also the miku app is slow and and outdated.

On my baby registry in April, I had a $400 Miku monitor, from the Miku store. I bought this item myself off the registry. The third party is obviously unhelpful. Since your baby is supposed to be with you in your room until about a year old, I didn't set up her room until now. Today I contacted Miku because I am missing the adhesive pieces for the camera cord. They declined assistance as it was bought through a third party, even though it was by the Miku store. I explained the third party won't help, as they don't make or package the product, and due to the time since purchase. Even after a supervisor's involvement, no help was offered for this item, which cost them little to produce, despite my $400 spent. The third party cited a strict return policy timeframe, and despite Miku's lack of support, they refused to help. After spending a significant amount on this product, I need this issue resolved.

Bought the device in summer 2021 and it never worked properly. The live camera constantly lags, the audio breaks up, and we frequently get disconnected, making it unreliable for monitoring a baby. Technical support is only available during business hours and feels more like a feedback form than actual help. For instance, if the camera fails at 2 AM, I'm left to reset and troubleshoot alone, without success. Customer support's next-day emails only ask questions instead of providing solutions. Immediate help is absent, similar to an internet outage at night with no provider response until the next day, leaving me to wonder who's accountable for the lost time. I paid in full and expect round-the-clock functionality. Despite numerous attempts to resolve the issue with the company, it seems there's no intention to rectify the situation.

I purchased a Miku monitor for my infant daughter who was born in April. The monitor has had constant connection issues making it unusable. I frequently have to reconnect it in the middle of the night and I cannot rely on the app to show me what is currently happening or what previously happened (the activity log on the app only shows sporadic activity). Additionally, we get false "critical alert" alarms in the middle of the night when my daughter is not even in the bassinet. So far support had suggested that it is MY fault that the Miku constantly disconnects, even though there are hundreds of other complaints about other customers having the same connectivity issues. They tell me I should call my internet service provider, which makes no sense because I have lots of other smart devices that are able to connect and stay connected without me having to make useless calls to my ISP. Miku support had made no attempt to address the false alarm critical alerts and are attempting to pass the buck on the connectivity issues. At this point I just want a refund so I can purchase a different monitor so I can actually monitor my infant while she is sleeping. This is incredibly irresponsible to market a product that will allow your infant to go long periods of time without being monitored because the app has (once again) disconnected.

The product does not consistently work despite several complaints with tech support. I am complaining about the Miku smart baby monitor. There is no specific date to when this problem occurred as the system never worked consistently. The product was purchased before September 28 as a gift. The price was listed as *** and was purchased on Amazon via credit card. Since using the product, the video and breathing monitoring continually drops and freezes. The app has to be refreshed every few minutes to continually monitor the baby. Frequently only the sound will work (I can buy a sound baby monitor for *** I have been working with tech support for over a year to try to fix these issues and they are never completely resolved. When requesting tech support, they never answer phone calls and will only respond via email. This makes the process very slow to fix so that it takes about a month for the monitor to finally work a little better. Then a month or so later, the same issue comes up again and I have to start the process over. The product seems to work okay (not great) about *** of the time. After spending *** on a baby camera, I expected it to work consistently. I have had to resort to purchasing a second monitor so that I have something that works while this one is not working and I am dealing with tech support. Several months ago I requested to return the product and asked for a refund but customer service will not get back to me despite tech support requesting that they do.

Miku baby monitor was purchased December . I've used it for 4 months and it's no longer working. After several attempts to troubleshoot with company's customer service team and using their online toubleshooting suggestions, the device is still not working. It connects to WiFi and then immediately goes offline so we're not able to see or hear our daughter as the monitor is meant to do. I spoke with customer service and they said there's nothing wrong with my WiFi and that there are some internet providers that tend to have more issues with connecting to the miku. However, when you look in the device status, it says "strong connection" and all of my other devices in the home are working. Customer service has made it clear they've heard of this issue several times since they offered to give me a gift card to purchase an Ethernet adapter via Amazon. I used the gift card to purchase the adapter, set it up as they recommended, hooked it up to the miku device and the same exact thing happened. I contacted customer service to follow up and they suggested I do more troubleshooting, none of which worked. I requested a refund since there is a 1 year limited warranty and the device is unusable, but since I purchased the device at Target, not directly through the company, they are not honoring the warranty. This device is supposed to monitor the safety of my baby but it is not able to do that. There is also a huge issue with it inaccurately reading the Respiration rate if my baby by giving me a rate when she's not even in the room. For being the most expensive baby monitor on the market, it should work without any issues. There are several other complaints I've seen from other miku users with the exact same issues. I would like to be able to return this device for a refund so I can buy a different one. Thank you

I have reached out to Miku customer service to try and come up with a resolution. I purchased a "high quality" monitor with higher expectations of their product. The product was purchased around August with the arrival of my daughter at the end of October . I finally opened the box around January 2022 and over the next few months, with minimal use, I noticed the monitor would get very hot after only being on for a short time. It gets very hot to the touch. I do not feel comfortable leaving this monitor anywhere near my baby. Monitors are meant to be used for peace of mind, but instead I worry about a potential fire hazard in my nursery. Like I said I have reached out to customer support via email and the "Tech Expert" who in my opinion is far from an expert in customer service, dismissed my concerns replying and I quote, " We've never had an issue with the heat. They run hot. That's just the nature of the technology." And when I told this expert customer service tech that I would seek someone in a higher position to help me, his reply was this and I quote, " How would you specifically like to resolve this matter? I could offer a replacement if you'd like but please note that the replacement will also run hot." Since this message I reached out via phone to Miku support and was lead to believe that this was going to be taken more seriously, that another lady named *** would reach out to help with a resolution. After the first email she sent asking for an order # I replied that I purchased at a box retailer,***, and she said and I quote again, " Unfortunately, our team does not have access to orders that were placed outside of ***. Orders placed with other retailers, need to be returned to the appropriate retailer." I am at my wits end with this kind of support after spending $400+ on a device I am uncomfortable using around my new baby.