Milk and Choco
Reviews and Complaints

This company is a fraud!

I ordered a dress on the 8th of may and have still not received the item. I have emailed twice to no response. The price was $40 usd which they took at our my account immediately. I am no seeing a lot of similar complaints about this company. Do not order from them! They have a huge Facebook presence and should be shut down.

I clicked on a picture of a jumpsuit on instagram and when the item arrived, it was of terrible quality, not at all as pictured — looked like it was made in about 5 minutes by a 9-year-old (probably was, which is troubling itself) and now the company will not respond to requests for a return. I have emailed 4 times now and heard nothing back... Total rip off. Scam! I feel very strongly they should be put out of business somehow, so other women do. Not waster their money and time buying clothing if such inferior quality.

Complete scam. I ordered 3 items, very quality, unwearable, they say they give you info by email for retuns and refund but they never reply to you. I thought it was a spanish or american based company but it's in china. Never got any reply dispite several emails. I ordered for more than 100 swiss francs. This is a Shang for Facebook to allow this comp to make business and steal its clients. I will send info to FB to let them know

This is a scam. I'm mad at myself for not googling before I ordered. Right after I ordered I looked them up and wanted to kick myself. Terrible reviews! I instantly emailed them and said I wanted to cancel my order but of course no answer. 4 days later I get an automated email saying they shipped- of course no tracking number. If it shipped already shouldn't there be a tracking number? Then I sent another email saying it didn't ship, there is no tracking, I want it cancelled! THEN I get an email saying the same crap and that it did ship. There was tracking then-I see it's COMING FROM CHINA. It said it hadn't shipped on the tracking so I emailed AGAIN saying I see it hasnt shipped I want it cancelled and I hear nothing. I've sent three more emails (THERE IS NO NUMBER TO CALL) and I've heard nothing. I know that if I even get the stuff it will be crap and I even told them to start the return process now even before it comes, and I heard nothing. My plan is to dispute the charge with my credit card company because I know the product will not be like advertised on pictures. I'm so mad I didn't read reviews before. Really unfortunate. It's been almost a week since I ordered so I'll wait and see if they respond but I'm going to work on the dispute fairly quickly. All these clothing boutiques advertised on Facebook are all the same scam. DO NOT ORDER FROM ANY.

I purchased two dresses from Milk and Choco. They only took two weeks to arrive, that's ok but the dresses looked nothing like the picture advertised on their website. The sizing is completely wrong, the fabric is horrible, very cheap, and the quality of the items are very poor. I've sent emails but no responses. Never again. Be warned - do not purchase from Milk and Choco. Total rip off!

I placed my order almost 10 days ago and they charged me immediately but have not yet shipped my order. When i tried to email them twice, i received no response. I now want to cancel my order and there is no way to do so. After reading everyone else's complaints, i'm guessing if and when my purchase does arrive it will not fit and will be of poor quality.
These people are scammers! Everyone needs to go onto social media and share this page so that people will stop buying from the, .

This company is a fraud. Bought 4 dresses for 160 USD. All 4 showed up but were not even close to the description and were of such poor quality that they were un-wearable. I contacted the company more than 4 times via email because they do not publish a phone number anywhere. NO RESPONSE. There was no return address on the packaging or I would have sent them back and disputed it with VISA. Also this company claims to be in the USA and they are not. The clothes stink of and offshore scam. PLEASE I URGE YOU DO NOT BY THESE CLOTHES YOU WILL REGRET IT.

After reading the reviews and regretting not reading before I bought over $200 worth of their poor quality and cheap clothes... This site should be shut down! This is not right! I have yet to receive an e-mail from them to check in my order and it's been close to 2 weeks. Facebook should not allow them to post their ads, either. First and last time will I wver order from these sites!

I ordered a black jumpsuit from Milk and Choco and after about 3 weeks I received a package from China. The jumpsuit is too big and also the worst piece of clothing I have ever seen and absolutely appalling. I have tried to contact the company via email on three occasions but they don't respond to emails. There is no phone number or address on their website.

I've received my order but I'm not satisfied, I've been trying to contact the company to return those items. despite several efforts and e-mails I haven't received any reply or information about the returning procedure. On their website they don't have any address to which I can return those items. I just want my money back! but they do not reply what so ever.

Mc#67693

It took nearly one month for this dress to arrive. It is much too small and the wrong color and am requesting a refund. I have been emailing the company multiple times, nearly every day, since it arrived on 5/14/18. I have yet to receive a response from them. They advertise that they respond to emails in 2-3 business days, but that is very, very false! Will not ever be using this company again! Very unsatisfactory!

I ordered a dress from Milk and Choco and it was Small, I wanted to return it or exchange it with a larger size. I kept sending them emails and never received a reply back.
The company is apparently based in China and they don't give out any contact information except for the email that they never answer.
I should have read the reviews before I purchased it.
I don't recommend you buy anything from that store.

This company is a scam. First of all when you purchase they don't let on its in american dollars till its too late and you don't see anywhere that its a chinese company... They give the impression it's a uk company.. My order arrived correctly but is nothing like the advertised dress...! And it's way too small so iv now sent 5 emails and have heard nothing back from them. Disgusting! This company should be shut down! Where's the consumer rights?!

The clothes took over a month to arrive and they are awful! The clothes are nothing like they advertised. They are poor quality and tiny (unwearable). On the companies website, it says free returns. After contacting them multiple times, they have not responded once. I spent almost $200. Please shut them down! They are a scam! Stop letting people get ripped off.

I had the worst experience with Milk & Choco
My order arrived almost 2 months after my order. During that time no possibility to follow your order.
Once there, I was so disappointed by the extremely poor quality of the product, plus the size (M) was at least an XL.
From then, it was impossible for me to get in touch my their support team (I sent them 4 emails... tried to reach them by phone, no answer).
So, contrary to their return and warranty policy, you cannot return the clothes and get reimbursed.
My advice, walking away from that brand

I received my goods after 7 weeks wait.

Appalling quality. I wouldn't possibly be able to wear such a horrendously made item. The item has uneven stitching and loose threads everywhere.

I have emailed 3 times to obtain a return address to send the goods back, still no response.

I live in Australia.

Order no: MC#75299
tracking number : LZ338981592CN
purchase price 49.95 AUD

kind regards
Deni Bratton
[protected]@gmail.com
phone : +61 [protected]

I have reported this incident to TrustPilot twice, and the business flagged my response, so I am writing a complaint here. My case (MC#111935) dates back to the day I placed my order (May 11), and I wrote an email stating my desire to cancel the order after 20 minutes I clicked the button, and no response came afterwards. Then I received an email in regards to the shipping of my order that I wanted to cancel, so I sent 3 more emails saying that I want to cancel and file a return. No response. On May27, I received the item (not to mention the cheap quality of the item), and I again sent my 5th email to the "customer service" department that I need to file a return and refund. No response at all, for more than 2 weeks. Yes they claim some customers were able to return their items on the TrustPilot website, but so far I have seen them reporting 1-star reviews (that basically complain about their irresponsive customer service) and keeping the 5-star ones. To whom it may concern, I just want my money back and have some response from the business so that I can return the item.

Such a scam! Like many people below me, I ordered clothes and tried to get a refund because the size did not fit at all. I reached out to them the day I got my items in the mail, and followed up with 6... Six emails to their "customer happiness team." all of my emails went unanswered. I emailed them over the course of two weeks and send multiple in order to verify that my email would be received. I've never had such an awful experience with a company before. I only wish I had seen reviews of this company before I wasted $80.

I bought a dress from Milk and Choco. There is no indication the store was from China and all the clothes looked great on the ads. The dress came WAY smaller than the description and color was off. Quality was very flimsy and see through. I have emailed them multiple times with no response. I would like to return the dress for a refund. Their site says they will respond within 48 hours and for free. I am still waiting.

Omg I hope this goes viral and this company is shutdown! Ordered clothing which took weeks to arrive and the quality is unacceptable, so so so bad and wanted to return and contacted company via support email x10 and my credit card charged over $250... Clothes are crap and terrible quality, do not fit and out of shape... Unbelievable!
I hope no other customer shopping online is not ripped off by this scam fake company