Mint & Lily
Reviews and Complaints

I purchased a necklace on December 5 and still have not received it!
I have tried to contact company they are in refusal to answer me and I spent 75.00 and they took my money and I have nothing
My name is Carol Zeifman
Phone number [protected] and I could really use some help
Please help me they are thieves
[protected]@aol.com
Order number is ML1806007
It was a D necklace that I was buying for a gift for Christmas and they have screwed me over no response but this one
Hi Carol,

Thank you for reaching out about your order, ML1806007, which includes the Pave Initial Bubble Necklace. I’m happy to share that your necklace is currently being carefully crafted in our workshop. Once it’s ready, it will be shipped right to you!

We are still well within the estimated delivery window of December 24–28.

If there’s anything else I can assist you with, please don’t hesitate to let me know. I’m here to help!

Warm regards,
Gina Thomas
Customer Happiness Manager
Mint & Lily 🌟

I received my package on December 11th, opened it the next morning to realize it was damaged. Emailed customer support, provided a picture of the damaged bracelet. CSR then offered me a gift card to reorder my bracelet. Upon placing my order, I realized I would then have to have my order expedited in order to receive it before Christmas. I reached back out and explained that I should not be responsible for the expedited shipping, as this was not my fault. Was then given a code to take care of the shipping. Said code did not work. Let them know AGAIN that the code wasn't working, and this went on with 3 additional codes. The back-and-forth emails started on December 12th at 5:40 am and were consistent until 7:40, I then heard nothing back from anyone.

Needless to say, I was unable to reorder my bracelet. This was a sentimental gift for my daughter for Christmas. At the very least my money should be fully returned. The lack of communication is horrible.

My experience with Mint & Lily left me feeling incredibly disappointed due to their checkout process. Unlike other online stores where I can simply enter my credit card information and check out, I found that with this store, I was forced to use either Shoppay or some other unfamiliar payment service that required me to provide my telephone number. I also had the option to use Apple Pay or PayPal, but the latter required me to have a specific credit card that I did not possess. As someone who values their privacy and security, I found this entire ordeal to be quite frustrating.

I understand that businesses need to have certain payment protocols in place to ensure that they avoid fraud or chargebacks, but I do not believe that inconveniencing customers is the way to go. This is especially true when the process is so convoluted that it hinders the overall shopping experience. I felt that I was being forced to jump through hoops just to purchase an item, and this left a sour taste in my mouth.

While I appreciate that Mint & Lily offers unique and lovable products, their checkout process has left me hesitant to shop with them again in the future. It is my hope that they revisit their payment options and provide a more seamless way for customers to complete their purchases. It is important for online stores to make shopping as easy and convenient as possible, and unfortunately, Mint & Lily just didn't hit the mark for me in that regard.

If you're planning to shop at Mint & Lily, it is essential to know that you might experience a few hiccups along the way. Although their website appears glamorous and professional, shipping can take a significant amount of time. Therefore, make sure you plan ahead and take this into account before you place your order.

In addition, be sure about your purchase because once you've made the payment, the company may refuse your cancellation request. It is a frustrating experience for those who change their minds or find something they prefer elsewhere.

Another critical aspect to be mindful of is their return policy. Sadly, if you buy an item from Mint & Lily and it isn't quite right, you don't have the opportunity to return it. This means that you must be confident that the product will be perfect for you from the start.

It's unfortunate that they don't provide the flexibility of returns, but there are other ways to ensure that the size or style is appropriate before you commit. You can make use of their sizing chart and read previous customer reviews to get a sense of the size, fit and fabric of the garment.

If you're looking to try out something new or experiment with different styles, Mint & Lily might not be the best option for you. In contrast, if you're on the hunt for a specific item and you're sure it's the one, go ahead and give them a shot.

It's worth noting that the company offers a range of unique and stylish pieces. Additionally, they work with quality materials, so the items are durable and long lasting. However, it's ultimately up to you to decide if the risks of buying from Mint & Lily are worth it- you might want to consider their policies and restrictions before you make your purchase.

that I can't even give as a gift. This experience has left me feeling disappointed and frustrated, as I was really looking forward to giving my best friend a thoughtful and heartfelt present during this difficult time. It's a shame that the customer service at Mint & Lily has let me down so badly.

However, I do have to say that the actual product itself is quite nice. The ring is delicate and beautifully crafted, and the personalization options are a really nice touch. The website is easy to navigate and the ordering process was smooth. I just wish that the same level of attention to detail had been put into the packaging and customer service.

In conclusion, while I do appreciate the quality of the product, I simply cannot overlook the lack of response from customer service and the inadequate packaging that resulted in a damaged item. I hope that Mint & Lily will take steps to improve their customer service in the future so that other customers won't have to go through the same frustrating experience that I did.

I recently ordered a beautiful name necklace for my beloved daughter from the Mint & Lily website in preparation for the upcoming Christmas festivities. I was fascinated by the product on display, having been advertised as a perfect 16 inches with an optional extension to 18 inches for convenience. However, upon receiving the package and taking proper measurements with a tape, I was shocked to discover that the supposed 16 inches necklace turned out to be a lot longer -18 1/2 inches to be precise.

While the length discrepancy was quite disconcerting, I was still willing to give the benefit of the doubt and use the extendable feature to adjust it to the desired size specifications. However, to my dismay, the chain on the necklace was not exactly the same as advertised on the website. I was left with a product that was not only not up to par with the quality I expected but also seemed to be falsely advertised.

In an attempt to address the issue, I quickly contacted customer service through the website as listed on the platform's forum. Unfortunately, to date, I am yet to receive a response from the said customer service team. It is quite shocking that a reputable brand such as Mint & Lily would neglect the needs of a customer that needs their intervention. I am thoroughly disappointed and frustrated.

On top of that, I was disheartened to discover that the brand does not offer any phone number through which customers can reach out and tender their complaints. This lack of communication channels means that customers can't receive prompt responses to their queries, which can be a massive disadvantage, particularly during the holiday season.

If you’re reading this, I strongly advise against purchasing products from Mint & Lily until they reform their customer service protocols. It is unacceptable for a reputable brand to treat their customers dismissively and ignore their complaints. So as the old saying goes, "Buyer beware," and I hope this review will cause Mint & Lily to take corrective measures to cater for the needs of their customers.

As a frustrated customer of Mint & Lily, I feel compelled to share my experience with others. Back in late December of 2021, I placed an order for two bracelets on consecutive days - the 28th and 29th. Regrettably, I didn't think to research this company prior to making a purchase, which -- in hindsight -- was a serious error on my part. Almost immediately after placing the order, they charged my credit card without delay.

Fast forward to the present day, January 12th, and I am yet to receive any updates or my bracelets. All I have received are vague and unhelpful emails informing me they're running behind schedule. Based on the lack of communication and overall experience, I'm starting to believe that Mint & Lily has no intention of fulfilling my order. I've even attempted to submit proof of purchase photos, but have been struggling to upload them due to technical difficulties.

It's frustrating as a customer to endure situations like this, especially when you're eagerly anticipating the arrival of your purchase. It's been weeks since I ordered these bracelets, and I haven't received them despite the upfront payment. All I can hope for now is that Mint & Lily ultimately resolves this matter to my satisfaction.

To anyone thinking of making a purchase with Mint & Lily, I urge you to do your research and read reviews from other customers. Based on my own difficult experience, I cannot recommend this online store.

I recently had the occasion to purchase two custom name necklaces from Mint & Lily. However, while I placed my order on September 3, I am yet to receive my package. According to the shipping company, the item is currently in Jamaica NY; however, it has remained stagnant at that location without being picked up for delivery. Looking through some reviews of the company, I have grown rather apprehensive about losing my money and being scammed. In all honesty, I regret not reading these reviews earlier, as it may have prevented me from placing my order with this company in the first place.

Unfortunately, I have not been able to receive a response from customer service regarding the whereabouts of my package, or when it will finally be shipped to me. Nevertheless, I will keep you all updated if and when I ultimately receive my order. This experience has definitely been an unfortunate ordeal, and I trust that Mint & Lily will undertake measures to ensure that this does not happen to any other unsuspecting customer in the future. In the meantime, while I am yet to receive my order, I am hoping that it arrives soon and that it meets the quality standards I am anticipating.

As a human customer, my experience with Mint & Lily was less than ideal. Upon receiving my order, I noticed that the boxes appeared dirty and used. The necklaces I received were tangled and showed signs of being returned products. It was quite disappointing to see that the jewelry was not in the pristine condition that one would expect when purchasing new items. Additionally, the earrings I did receive were enclosed in a little baggie, which made me feel uncomfortable and uncertain about the product's sanitation.

The icing on the cake was the Customer Service experience. After reaching out to the company multiple times via email, I received only automated messages in response. Finally, after several attempts, I received a reply from a representative that asked me for the same explanations and pictures as before, indicating that they had not thoroughly reviewed my case. Following my response, I never heard from them again, which did not bode well for the level of care and service this company has to offer its customers.

Finally, I was quite underwhelmed with the quality of the jewelry I received, considering the company's prices. While the website has some visually pleasing options, it was clear upon receiving my items that the underwhelming quality in both products and customer service was enough reason not to use this company again.

I recently had an unfortunate experience with Mint & Lily and I wanted to share my honest review to help others who may be considering making a purchase from their website. On May 3rd, I placed an order with Mint & Lily and opted for expedited shipping with an additional charge. As soon as I made my payment, I expected my order to be processed and shipped soon after.

However, as the days went by, I did not receive any updates on my order status nor did I receive any shipping confirmation. I decided to reach out to their customer service team to inquire about the delay. Unfortunately, I received the same generic response from a customer service representative named "Gerald" every time I contacted them. "I'm very sorry... your order had been processed" was their constant reply, which didn't address my concerns about the timeline.

Feeling frustrated and dissatisfied with the lack of progress, I opened a case with PayPal to dispute my payment. As a customer, I felt like my hard-earned money was being held hostage by Mint & Lily with no progress in sight. It was not until I threatened to escalate the situation to other forums that they finally gave me a proper update on the status of my order.

As someone who has been scammed before, I was determined to get my money back and make sure that others know about the risks of purchasing from untrustworthy sources. Mint & Lily is not a reliable online store, and I urge everyone to carefully consider their purchasing options before taking any risks. It is important to only buy items from trusted sources to avoid similar situations.

As a fellow shopper, I was hoping to give a positive review for Mint & Lily (mintandlily.com), but unfortunately, I have to agree with the previous reviewer's experience. I also placed an order on their website during the holiday season and it took much longer than expected for it to arrive. The website offers a variety of unique and stylish jewelry pieces, but their customer service and delivery process could use some improvements.

Like the previous reviewer, I also ordered my items as Christmas gifts and was disappointed that they did not arrive on time. I had to follow up with their customer service team multiple times to check on the status of my order, and each time I was given vague responses or the promise of a follow-up email, which I never received. It wasn't until I sent an email inquiring about the delay that I received a response regarding an issue with my order, which caused a significant delay in the delivery process.

I appreciated the prompt response from customer service regarding the delay, but I was frustrated that this issue was not brought to my attention sooner. The fact that my order was not shipped out until two weeks after my initial purchase was disappointing, especially since I had ordered them in plenty of time for Christmas delivery.

Overall, I would recommend being cautious when ordering from Mint & Lily. While they offer beautiful and unique jewelry, their delivery and customer service process needs improvement. If you are in a rush or need items by a specific date, it may be best to choose another vendor. However, if you have patience and are willing to wait, the quality of the products may make it worth the wait.

When it comes to online shopping, there are few things that are more frustrating than not getting what you were promised. Unfortunately, this was the case for me when I recently made a purchase from Mint & Lily. After my previous order was incomplete (missing a Mother's Day gift for one of my daughters), I was given a promise of a free Italian Milano necklace to entice me to complete my pending order. However, when I checked out, the necklace was listed for $20.30 instead of being the promised free gift. Needless to say, I was pretty dismayed by this turn of events.

As a new and return customer of Mint & Lily, I had hoped for a smooth and satisfying shopping experience. However, these issues have left me feeling concerned and disappointed. Shopping online can often be a bit of a gamble, but when a company promises something and then fails to deliver, it feels like a breach of trust. I had been excited to receive my order and was looking forward to seeing the Italian Milano necklace in person, but now I am left wondering if I will even receive it at all.

Although I have had a negative experience with Mint & Lily, I am hopeful that this review will serve as a warning and a reminder for the company to do better by its customers. While I appreciate the gesture of offering a free gift to incentivize completing an order, it is important to follow through on those promises. Hopefully, in the future, Mint & Lily will make their promises more transparent and will work to rectify any issues that arise. Until then, I will be cautious about shopping with them again.