Mint & Lily review: Damaged personalized bracelet

I received my package on December 11th, opened it the next morning to realize it was damaged. Emailed customer support, provided a picture of the damaged bracelet. CSR then offered me a gift card to reorder my bracelet. Upon placing my order, I realized I would then have to have my order expedited in order to receive it before Christmas. I reached back out and explained that I should not be responsible for the expedited shipping, as this was not my fault. Was then given a code to take care of the shipping. Said code did not work. Let them know AGAIN that the code wasn't working, and this went on with 3 additional codes. The back-and-forth emails started on December 12th at 5:40 am and were consistent until 7:40, I then heard nothing back from anyone.

Needless to say, I was unable to reorder my bracelet. This was a sentimental gift for my daughter for Christmas. At the very least my money should be fully returned. The lack of communication is horrible.