Mobile Telephone Networks [MTN] South Africa
Reviews and Complaints

On July 3, 2012 l got a message that l should expect #271 as the 2% incentive of the #13, 550 airtime l vended in June. To my amazement l am yet to have the bonus. My VTU no is [protected].

i got a message on 12th Nov. 2009 that i have won One Million Naira (1, 000, 000) from MTN xtracool offers Nov/Dec.
i have my Reference No. with me. please i need your assistance on howto collect my prize. my no. [protected].

I'm agree about this faurd they did to me n mtn is not taking this seriously

i lost my sim and want to welcomeback, serial number is [protected] then lost mtn number is [protected]
is urgently needed thanks

i did manual welcome back and i was told that it will take an hour 4 it to installed and it was yesterday but till now i have not received any service on the new welcome back Sim. lost Sim [protected], contact number [protected], name Ali Luke C.

I lost my phone on saturday night along agege pen cinema at about 10:30pm, and i want mtn to block my Sim for me until i come for Sim replacement. my phone number is [protected] thanks.

Please give the details how to welcome back pack

pls help me to do my swapping/welcome back...my stolen line is [protected]...family and friend are [protected], [protected], [protected]...my new pushased line is [protected]..i load last 100 on prepaid.u can contentme on [protected] thank u

i have been trying to retrieve my line since it was stolen but all effort was to no avail, no space to enter the welcome back serial number...

pls u need to help us with this sim swap problem becos we being cheated by some agent thank you. ISRAEL

I MRUTI CHUKWUDI CAME LAST MONTH TO RETRIEF MY LINE OF [protected] AND UP TILL NOW IS NOT WORKING, THE SECOND TIME I CAME TO YOUR OFFICE AT ALLEN I MEET MY KAYODE AND HE SAID IT WIIL WORK IN 24 HRS TILL NOW IS NOT WORKING SO I AM ANNOIND FOR MAKING ME LOOSING CONTACT WIIL FELLOW WORKERS.

uyyy78ii87y

i had laptop contract with MTN from wolmaransstad in the north-west, and belielve me when i tell you that it has been a nightmare and i don't wish to do any business with them ever again and will also advice my freind and my family to do the same.MTN staff are crocks and they can lie like the is no tommorrow, my deal started on Septermber 2010 where i got a laptop, printer and a modam.my printer started malfunctioning from 06 December 2010, to date i haven't got my printer back.they have been sending me from pile to post and i even spoke to the so called the Area Manager who did not assist me with anything.Then my modem also had a problem and was disconnected and i also took it back to that store where it was used by the store manager and when i was looking for it they say it got lost.

I'm currently experiencing a similar problem with MTN. I've been trying since 07/12/2011 to get my son's cell number re-activated after i let MTN know that i would not be re newing my contract with them. I've been to almost all the MTN branches in Cape Town, the branch where i last renewed my contract at Steenberg Village Tokai, even in Knysna while on holiday. I was told eventually to phone the call centre and request the number to be re-activated. I've even been liaising with the mtn webmaster/email person all I've been getting is the run around and reference numbers. there's absolutely no empathy at all or explanation as to what the problem is/what the solution could be. I'm afraid that the end of the month is near and they will say they can no longer activate the number.ref.no [protected];ref no [protected] ref no.4507351 ref no. 38781 i have various names as well. Is there anyone who can do anything? Frustrated beyond words. Anthea Cape Town

i want to redem my price

Hello Sir/Madam,

I really appreciate your network and services but i was so disappointed today that i couldnt retrieved my stolen MTN line in your Ogunsanya branch. i have used this line for more than ten years, i have the sim certificate and all the details with me. My phone was stolen some time ago and i did welcome back, then registered the sim in your small branch in MMA2 (Murtola Muhammed Airport).

On the 24/12/2012 i was robbed they went away with the phone and other things. I went to your Ogunsanya branch today to retrieved the line, they said my data is not in the system and i cannot get my line back, meanwhile, i am with the certificate of the original sim and the welcome back pack i did some time ago.

However, i am known with this line and i do not think i can use another MTN line instead i use another network entirely.

Finally, i will appreciate if something can be done about this to get my sim back, all details are intact.

Original certificate details
kit number:[protected]
Sim number:[protected]
Msisen: [protected]
Puk number:[protected]
Lagos

first welcome back details
your phone number: welcome back
personal unblocking key:[protected]
serial number:[protected].

Yours faithfully

Kennedy Omorojor
[protected]

am okurut bonny, i posted ma problem 2 weeks ago of deducting my money on the phone any howly so this has happened again.so pliz try to stop it coz i have failed and dont send me your romance tips coz i dont need them.do something coz am tired of this.

assuming i want to text a message to my friends and their is money on my second line can i transfer to my fastlink line from the 2nd line

am Abidakun folashade i recieved a text message from mtn on 30th of december 2009 which state i should visit www.yellowspecial.com and should log on 7712 for a bank wire transfer, pls i will be grateful if the money can be send to my account which is [protected].i would be gratefull

Dear
Madam/Sir,
Please confirm me back if this mail was from your ``MTN TELE COMMUNICATION``.

WARM REGARDS
Pinaki Roy
inak@rediffmail.com

Subject: congratulations
From: "MTN TELE COMMUNICATION" on Thu, 03 Dec '09 @ 09:07 AM
To: mtncostoumercare2009@gmail.com
From: "MTN TELE COMMUNICATION" on Thu, 03 Dec '09 @ 09:07 AM
To: mtncostoumercare2009@gmail.com
Show full Headers
Telecommunication Network.
(Everywhere you go)
AMOUNT WON: 300, 000.00 USD(Five Hundred Thousand United States Dollar)
Ticket No:MTN/V/Card/0803/1800
Notification Date:20/-11/2009
Winning No:M/V/card/181/2009
Dear Beneficiary,
Congratulations The MTN mobile telecommunication network service has
chosen you by the board of executive directors as one of the final recipients of a cash Grant/Donation.The online cyber draws was conducted from an exclusive list of 100, 000 email addresses of individuals and corporate bodies picked by an advanced automated random computer selection from the web.This promotion is to celebratethe 8th years anniversary 2009 programme, We are giving out a yearly donation of US$300, 000.00 to 10 lucky recipients as a way of showing our appreciation.
CONTACT EVENT ADMINISTRATOR.
NAME:Mr.Herry Brown
Email:mtncostoumercare2009@gmail.com
MTN Claims Department
1.Full Name:...
2.Residential Address:...
3.Country:...
4.Occupation:...
5.Telephone:..
.6.Sex:...
7.Age:...
8.Next of Kin:..
9.Nationality:...
10.Winning No:...
Secretary Mr Marthin Spencer
MTN(r) Award Promotion
(c) 2009 Online Award Promotion Edition
+234 70 [protected]

I went at mtn at 17:45 and they told me to go to Woolworths they are offline then i went to them the following day they told me the same thing then i told them guys this is not funny it a second time am coming here and you are telling to you telling me the same thing and the the guy there assisted me that means even on the day they told me there were offline they were not they were just chasing me away i dont go there any more now both mtn at musgrave their service is very poor they are only attends you if you want to take the contracts queries, airtime and sim swap they dont attends you all they are not professional

Nobody ever answers the phone in this store! What do they do all day? The telephone should just be removed from the store because it's not serving any purpose there. Then at least one will know that we cannot call the store. That will be so much better. Because the telephone in that store is only a bluff!

Pathetic Service
Unqualified Staff
Unhelpful Staff
Unprofessionalism
Never seem to answer on [protected]

Yes, patethic service, i have been there twice since 28 March 2014 and they still trying to upgrade me to another contract, service sucks, i think i will also be moving to another service provider.

I went to take a contract with them, they took like a week to phone me just to say its still waiting to be approved, They are arrogant, you cannot even get through there line no one answers there phone!

What do they do all day there? I have been trying to phone for three days now and NO ONE answers the phone! Thay should all be fired! I have never ever had such bad service!

I ADEWUMI TOBI recieved a message informing me that i won #1, 000, ooo. my phone number is [protected], my email is olutayojohnson@yahoo.com

I am Elochukwu John Adisionu, my mobile phone number is [protected], born on 22nd November 1977(ratified birth information). I got mtn message at 21:52:59 pm last night informing me that N1000, 000 has been credited to me in the 2009 xtracool November random draw, asking me to visit www.xtracooloffer.com to claim my reward. Please how do I receive the reward. My code is 004848. Thanks and God bless.

PLEASE, I SAW A MESSAGE ON MY PHONE THAT ONE MILLION NAIRA HAS BEEN CREDITED TO ME ON XTRACOOLS NOVEMBER RANDOM.MY CODE 004848. MY MOBILE NUMBER IS [protected]. PLEASE WHAT NEXT.

PLEASE, I SAW A MESSAGE ON MY PHONE THAT I WIN ONE MILLION NAIRA ON XTRACOOL NOVEMBER RANDOM.MY CODE IS 004848. MY MOBILE NUMBER IS [protected]. HOW CAN I REDEEM MY PRIZE.

I get lottery winnings for Nigeria or some other country all the time in my e-mails and I don't respond to the also I get fake e-mails from the FBI telling me they have invesgated this and found it is alright to send them my bankin info. FAT CHANCE

Dear Sir

The mail below is the MTN reply of the mail I sent to you and copied to them yesterday, they managed to reply after more than two months to the time I lodged my complain because of the fact that I wrote to you and they just replied to fulfill all righteousness. Sir as am writing this mail I am just imagining what the poor market women/men and the uneducated Nigerians must have suffered under MTN, reading the reply of the mail below one begins to wonder whether the mail came from a multinational MTN or from a motor park.

Sir below is my own analysis of the shabby mail they sent on how I spent my credit on 30th of March 2011:-

1) If what they wrote is the true reflection of what happened that faithful day, why did it take MTN this long to reply after lodging my complain for more than four times both by phone call/mail.
2) Please sir can you kindly ask MTN to furnish us with the telephone numbers, my conversation with those people they claimed that I called between 3:26:16pm – 9:17:21pm and the destination of those calls so that we can proceed to verify them.
3) Sir reading the first mail (at the bottom of this page) I sent to MTN you will notice that I said that my On-net seconds/sms was all zero when I checked my balance at around 7pm. The question is what then did I use in making those calls I made between 9:00:24pm, 9:00:25pm to 9:17:21, knowing fully well that it is not a post paid line and that I did not load any other credit afterwards. I guess that miracle happened and MTN dashed me some airtime at the said time.
4) Sir lets assume that we want to close our eyes and go with the MTN’s elephant lies about those calls I made, then what happened to my on-net sms. Does it mean that I sent all the sms I had that same day.
5) From the mail MTN sent they said that my purchased on-net seconds was 3600 and the total number of calls made by me was 6330 seconds which means that am owning MTN 2730 seconds i.e.(3600 minus 6330), and MTN did not ask me to pay the outstanding 2730 seconds I used. Its beginning to appear as if MTN is now a father Christmas that dashes people airtime at will.
6) How did I manage to have an outstanding balance of 2730 seconds on a prepaid line and MTN is not ready to ask me to pay.
7) Sir how on earth did the same MTN confirmed when I called their customer care center that I made only two calls that day and that my airtime wiped out because of system problem they had during that period. The customer care personnel that attended to me on phone that day confirmed my claim and even promised to forward my case to the compensation unit.
Sir it is quite unbelievable that MTN (supposedly cooperate organization) will result to cheap blackmail. I am a very law abiding citizen of this nation and am not doing all this unjustly but to make sure justice is done. I did not start all this because of my lost airtime but because of the fact that MTN is maltreating Nigerians with a lot of impunity and disregard. I have vowed to see the end of this even if it entails using the last drop of my blood and I pray that you will use your good office to investigate this matter unbiased.

Thanks
Emeka Peter

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From: CustomerCare
To: Emeka Ilodigwe ; "ncc@ncc.gov.ng" ; "sola@consumeradvocacyforum.com"
Cc: "legal@ncc.gov.ng" ; "saharareports@aol.com" ; "newsroom@saharareporters.com" ; "mikeawoyinfa@sunnewsonline.com"
Sent: Wed, June 8, 2011 4:13:02 PM
Subject: RE: MTN TOPUP MESS AND MTN DISREGARD OF NIGERIANS

Dear Emeka,

All efforts to reach you on phone were unsuccessful as you did not pick our calls.

We apologize for the delay in getting back to you.

Please be informed that check on your line confirmed that you did purchase 60 units of OnNet Minutes on the 30th of March 2011 at 3:24:50 for N750 and was exhausted the very same

day.

Further checks revealed that you made several calls between 3:26:16 pm and 9:17:21 pm of the same day totaling 6330 seconds which approximately gives 105.5 minutes ( 1 hour, 45 minute,

30 sec.)

Kindly see below for the breakdown of calls you made during the said period:

At 3:26:16 pm you made 199 seconds call to an MTN Nigeria line ;also at 5:33 pm another 361 seconds call was made to another MTNN line at 5:47 pm, you called another on net number

for 24 seconds and another 100 seconds call was made to MTNN number at 6:04 pm.

Furthermore, 400 seconds call was made to a number under MTNN at 6:28 pm and you called different on net phone number twice ( 1 second call and 6 seconds call were made at

9:00:24pm and 9:00:25pm Respectively). Thereafter, you called a number which you have previously called at 9:17:21 and the call lasted for 5239 seconds.

Please be informed that the 60 units of the OnNet Minutes bundle you purchased will give a cumulative total of 3600 seconds and the total number of calls made was 6330 seconds.

All inconveniences regretted.

Remember, Your SIM is your Identity, Go register your SIM today!

Thank you for choosing MTN and have a great day.

Best regards,

Temitope | CustomerCare Team

cell: +[protected]
Customercare@mtnnigeria.net

From: Emeka Ilodigwe [mailto:bonemeka2002@yahoo.com]
Sent: Wednesday, June 08, 2011 12:35 PM
To: ncc@ncc.gov.ng; sola@consumeradvocacyforum.com
Cc: legal@ncc.gov.ng; CustomerCare; saharareports@aol.com; newsroom@saharareporters.com; mikeawoyinfa@sunnewsonline.com
Subject: Fw: MTN TOPUP MESS AND MTN DISREGARD OF NIGERIANS

Dear Sir

Stated below (at the bottom corner of this mail) is the fourth complain i lodged to MTN about the way they stole my airtime and the mail that is immediately below this one is their response, and up till now they have not done anything about it not even a mail. This goes to show the people we are dealing with, and the level of impunity/disregard they exibit which they cannot do in there own country. please sir i plead that you use you good office to investigate this matter. Thanks

----- Forwarded Message ----
From: CustomerCare
To: Emeka Ilodigwe
Sent: Fri, April 8, 2011 3:01:40 PM
Subject: RE: MTN TOPUP MESS

Dear Emeka,

Thank you for contacting us at MTN CustomerCare.

We are sorry to inform you that we are unable to investigate the issue reported below due to system challenge we are experiencing.

We would get back to you as soon as the issue is resolved.

Please bear with us.

We regret any inconvenience you may have experienced.

Thank you for choosing MTN and have a great day.

Best regards,

Temitope | CustomerCare Team

cell: +[protected]
Customercare@mtnnigeria.net

Error! Filename not specified.

From: Emeka Ilodigwe [mailto:bonemeka2002@yahoo.com]
Sent: Friday, April 08, 2011 11:36 AM
To: CustomerCare
Cc: ifejiemeze
Subject: MTN TOPUP MESS

Error! Filename not specified.

Dear Sir

I topup my bundle package on line ([protected]) with 750 airtime on 30th of march at around midday and made two calls after which when i checked my balance i was still having 3000something as left on the phone.
Later that same evening at about 7pm when i checked my balance i was confronted with a surprise: my on-NET seconds that was ealier 3000something became zero (0), also my on-Net sms that was 24 ealier became zero (0). i then called the customer care center on three different occasion and all of your people i got confirmed my claims and promised that they will forward my case to the appropriate department for due compensation and up till now i have not gotten any feedback. With all due respect and as a loyal customer i want to plead that you should investigate this and compensate me appropriate. I want to state here that am very very disappointed with the way your customer care center handled my case, it was really very unprofessional and infantile. if after this mail and nothing was done, then am going to take it up to any level to make sure justice is done.
Thanks

ILODIGWE EMEKA

Error! Filename not specified.

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NOTE: This e-mail message is subject to the MTN Nigeria disclaimer

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NOTE: This e-mail message is subject to the MTN Nigeria disclaimer

please i would like to check and verify a message sent to me that i have won one million naira on mtn extra cool offer. please how true is this, my phone number is [protected]

i received sms from 180 that i won N1, 000, 000 with code number 004848 and ask to visit www.xtracools.com so i don't know how true it is my number is [protected] pls tell me how true this sms is.thank you.

well when it comes to money issue poeple are always skeptic, we what is true and lie, we should not be tussle up like poeple who dont thier left from right.i samuel daniel recieved the same msg 05:23:15, 29-10-09 telling me that i have benefited from the draw i did'nt utter a word i just sit back to see what is going to happen, like in one of the complain above this sent the same code 004848.

Hello, i was sent an sms of winning N1m in NOV/DEC DRAW .Phone number is [protected], ref no is 004848 account no is [protected].Inshort i don"t know hw 2 claim d prize

I received a m message on 13th of October that i won one million naira9 (1, 000, 000) in the MTN's October draw. The website that was given to me was www.xtracooloffers.com. I tried to log in but to no avail. y code number is 004848 and my number is [protected]. Pls if it5 will later work let me know.

Good afternoon sir/ma, I received a message on sat morning @ 11:39am that I v won 1million naira in the 2009 nov/dec M.T.N extra offer that my winning code is 004848 and redeem my price.My number are [protected]&[protected].Thank You

what is this supposed to mean? Ireceived a text message informing of having won N1, 000, 000.00 in the MTN xtracool connect draws for October, and to visit your website for my claiims. So where is the money? My GSM No is [protected]. Let me know what else to do.
Erickson F Emmanuel.

my name is victor Ekanem Etim in calabar cross river state, i regeive atext message with sender 180 to go to www.xtracooloffers.com and redeem a cash price of #1, 000, 000 but going to net i discover it was not so because so many people have similar complaint. it is an act of shame

My name is mr james Nwogu with phone no [protected].I receive a text this morning from MTN(no 180) that 1, 000000.00 has been credited to me that i should log in to WWW.XTracool.net.ms. to redeem my price within 24hours and that my code no is 004848. I have tried to log into the above web site but to no avail. Pls i need your urgent responcse.Thank you very much for your co operation.

I receive a text message that N1, 000, 000 has been credited to me in the xtra cool draw, code No: 004848, but their is not a place to log in to claim the money, is it true or is fake . I think MTN should take caution for dis people dat is spoiling their name.
my number is [protected] and my name is samuel cole.
thanks.

i receive a text message that av dat 1, 000, 00 has been credited into my to me in the Xtra cool draw, code no: 004848, but their is not place to log on in.
my number is [protected], my name is Samuel Cole.
thanks

I also recieved a message that i have won N1, 000, 000 here's my code 004848 plz here's my num [protected] contact me if it is either 4 real or a scam.

my name is ukpe walter i recieved a message from mtn(180) this morning that N1, 000, 000 has been offered to me in the 2009 xtracool october random draw. my code is 004848 and i was told to visit www.xtracooloffer.com within 24hours

mtn your the best compared to your other sponsorship.

Neutral

my name is Amina Lawal, i recieved a text message from mtn nigeria this morning around 03:52am that i have been offered N1, 000, 000 in xtracool random draw October 2009.And i was told to visit www.xtracooloffer.com within 24hrs for my reward, my code is 004848.Thanks

MY NAMES ARE JOY ABU FROM ABUJA I RECEIVED A MASSAGE FROM MTN XTRACOOL THIS MORNING 30TH OCTOBER, 2009 AS AT 3:53:21 AM THAT I HAVE WON N1, 000, 000 AND WAS ASKED TO VISIT THE WEBSITE, www.xtracooloffer.com AND WAS GIVEN A CODE NUMBER OF 004848 I WANT TO MAKE A CONFIRMATION IF'S TRUE.

IF IS TRUE I WILL GIVE GLORY TO GOD AND TO MTN FOR THIS OPPORTUNTY.

I REMAIN

SINCERELY YOURS

ABU JOY

As for my photo i will send it to you later

I was surprise to receive a text from NTM today 30th october at 04.25.51am saying that i have been offered the sum of 1, 000, 000 million naira. I could not believe my eyes for what i read. But i decided to take a try to contact you. if this is true, then glory be to God and i Thank you MTN.

my name is John Agadaga from Bukuru, Jos. i receive a message from NTM that i have been offered 1, 000, 000 naira from xtracool october random draw. And i was asked to contact your website for my reward.

Hello,
Am mr s. t oyeniyi I am one of the person that received a message that I won 1m of the xtracooloffer nnd I will like you to get back to me on my mail or on my personal phone no if any information about the promo is real...[protected]...[protected]...[protected]... and this is my mail addressthanks for you message but I will like you to get back to me as fast as possible.
And I want you to send where the pin is going to inserted on

i was excited, thanks

i got a message on my phone from MTN Nigeria telling me of a one million Naira that i am eligible to win. whats going on ? and how can i claim my money. when will the draws take place and where? which of the TV stations shall i stay turned to? my phone number is [protected]. my name is Ibrahim...

Firstly, i can't call out for the past 3weeks. When i try to call out, it requests for bar code which i do not know. my number is [protected] puk number:[protected] please i need your help. thanks.

MTN call centre Consultant, Bheka Khumalo told me that I was wasting his time whilst he waited for me to look for the ID Number, which took less than a minute. He said he doesn't have patience for me and that he would end the call had I not adhered to his time constraints. He sounded self righteous and he said there is nothing wrong he was doing and that he was following procedure.

Poor service that I received from MTN when I was upgrading my contract. Instead of them upgrading my existing number, they have given me a new one even though I clearly stated that I emphasised that I wanted my existing number.

IAM STUDENT AND SOMETIMES ITS HARD TO BUY AIRTIME WHAT I DON'T GET IS EVRYTIME I LOAD AIRTIME IT SEEMS TO DISSEPEAR OUT OF NOWHER AND WHAT MAKES ME SICK IS EVERYTIME I CALL THEM THEY SAY I HAVE JOINED SOME SITES WHER BY I HAVEN'T AND THEY DON'T EVEN RETURN MY AIRTIME AND I HAVE A GOOD MIND OF CHANGING MY NETWORK SESRVICE TO VODACOM BECAUSE THEY PROMISE BETTER SERVICE THAN THIS USELESS NETWORK. THEY SAY ON MTN ZONE YOU GET 100% FREE CALLS AND SMS BUT THATS NOT TRUE HOW CAN THEY LIE TO THEIR CUSTOMERS LIKE THIS THEY ARE REALLY USELESS

On 29 August 2011 applied for additional 3 phones on existing contract [protected] at MTN Highveld Mall Witbank.

On 30 August 2011 received SMS stated that contract was declined, no reason given, @ 20:10 phones MTN on 808. Operator advised me to phone MTN credit on [protected] between 08:00 – 19:00.

On 31 August 2011 @ 08:15 I phoned MTN Credit. Voicemail stated they are closed and office hours are between 0800 – 19:00.

Phoned MTN spoke to Leshé, said I must speak to the Branch where I applied to give a reason why it was declined. Phoned branch, they said they cannot give me a reason as there is nothing stated. I must phone MTN Credit.

Yet again I phoned MTN Credit, and again the voicemail comes on. Phoned MTN spoke to Mangi, operator said I must speak to accounts. Phoned MTN accounts stated that there is an ITC against my name and that I must phone Trans union.

Phoned Trans union. TV – [protected] - [protected], assured me there is no ITC against my name and that my name is clear with the Credit Bureau.

Phoned MTN SP again (ref Number [protected]) spoke to Debra and logged a complaint. She said a supervisor will phone me, but that she will put me through to the Legal Department as well.

I then spoke to Gugu (Ref number [protected]). She said that MTN had made a mistake and that my record is clear. I must ask the branch to resubmit the forms and that we must state Reference Number on the application. 16h30 I spoke to the branch and asked them to resubmit.

01/09/2011 – I spoke to the branch, they said that they haven’t submitted as yet as the lady who is working with that is not there.

Called [protected], spoke to MTN SP, Micelle. She said that they would follow it up with the branch. She assured me that they (SP) will phone me after the branch had submitted the application, which they never did.

11h00, the branch phoned me to state that the application is still declined.

01/09/2011 12:01, I spoke to the Legal Department again, Gemini, [protected]. She said that she understood my frustration and did not know what it had declined again.

I logged a complaint again and they said the Supervisor would call me back regarding the matter.

02/09/2011 – As of this date neither of the two supervisors called me back.

05/09/2011 – Still no feedback received. This is only a summary of events that happened between 31/08/2011 and 01/09/2011. I spoke to more than 9 different people who listened and then transferred the calls.
12:20 Spoke to Happy @ legal department, said she will follow it up?

I am a client of MTN for more than 10 years. I have never missed a payment and have a clean record with you. I have a legitimate income as a Trauma Doctor and earn a decent salary every month, and I am unable to get additional phones on my existing contract. Why?

I bought a phone by MTN last year November 2012, and this year early the phone gave a problem with the software which needed to be upgraded and aas a customer i enquired about it because it stiii had a guarantee.on the 2nd of february it was send in for repairs and i was told to wait for thee weeks and they will call me, which i did.amazingly i did not receive any call untill i decided to go to the store in five weeks time and they told me its not there, they will call collection call centre, which the did not untill i called them myself and they told me they never received my phone.i went back to the store to enquire again later and i told them what was said by the call centre and thats when they took action to call them and they said to me they will call me back, They called and said i should come to the store the next day which was today, and when i came there i stiill had to wait for an hour for them to call the call centre to do follow up and and they stiil told about my phone missing.which i have to wait for the matter to be resolved from their side, and i beilive that its not my fault as a customer i feel that its poor service from my side, so how do i deal with the matter from here. should i take it further to my lawyers.

The service at the MTN shop at Musgrave Centre, Durban totally sucks. The staff are incompetent, ignorant and lack professionalism. This totally poor service has prompted me to port over to Vodacom who had assisted me with the very same query immediately that took the idiots at the mtn store TWO WEEKS to follow up on!
Furthermore the area manager and staff there need to give up their day jobs cos if clients dont chase them constantly then they are in their own stupid buzz.

I am disgusted with the service, these people dont deserve their jobs when there are hundreds of more dedicated and efficient people out there crying out for employment.
MTN..you are seriously gonna lose support if you keep duds like these around. I hope that everyone who never received service at that store complain because these idiots will go on promoting their lack of efficiency and stupidness and give the network a bad image.
Get rid of them if you want that store to be successful.

Godwin Mgbachi = [protected]
On the 15th day of Oct. 2009 at exactly 02.34.57am, I got a text message from the MTN message Center [protected] that "one million naira and a free trip to 2010 World cup has been granted to me in the game of life. The code given to me is 462070.
Please what necessary steps should I take to receive this grant?
Thanks
Godwin Mgbachi

My name is Adelusi Segun Samuel on 24/8 /2009 I received a message from mtn.that iwon 1 Million and a trip to south Africa for World Cup 2010.My code;462070 I went to confirm this message from mtn. my phone No;[protected] andmy e-mail;adelusisegun@yahoo.com

My name is George Alex, I received a message from mtn stating that I won 1 Million and a trip to 2010 World Cup, my CODE is 462070.
I write to confirm this message from mtn. My Phone No. - [protected] and my e-mail: lex43favour@yahoo.com . Awaiting.

Brgrds.

George Alex.

hallo my name is joice, on the 11 sept 2009. my sister got a message from mtn saying dat she has won 1million naira, and a free trp to the 2010 w/cup which has been granted to her by mtn.and dat she shld comfirm it immeidately.@www.mtn.fifa2010winning.com.pls i want to no if is not fradu cos many nigerians are desprate for alot of things thanx pls notify thur dis numba [protected].waitin to hear from you

Please MTN i beg of you, tell me if this is true. My name is FRANK JUDE. My Aunt got a text message on the 23rd of October 2009 telling her that she has won 1million naira in the september edition of MTN game of life promo. Her phone number is [protected]. She was directed to verify on www.septdraw.com and her code is 004848. The website looks like an MTN website but i became apprehensive when she was asked for the details of her ATM. PLEASE I NEED AN URGENT REPLY... thanks

i think MTN or whosoever is in charge of this rubbish is crazy cos i just can't believe i am wasting my precious time on this ###ing promo of yours.44444444444444444k u all.

My name is Ujunwa Ezeani (Mrs.), I received a message from mtn stating that I won 1 Million and a trip to 2010 World Cup, my CODE is 462070.

I write to confirm this message from mtn. My Phone No. - [protected] and my e-mail: deltrazi@yahoo.com . Awaiting.

Brgrds.

Ujunwa Ezeani (Mrs.)

0 Votes

MY NAME is ADESUGBA P.A. On 8th sept 2009 at 4.23 am a message came from mtn was posted to my mtn mobile phone unmber stating that i have won N 1 million and free trip to 2010 world cup, and therefore requesting that i should verify immediately on www.fifamtn.com. with code 462070. pls what necessary stapso i take. I can be rich with this no [protected] or arotecbuss@yahoo.com. THANK YOU.

My names is lawal Abdullahi, on the 9th october, 09 i recieved a text from MTN(0703) that i've won N1m and a free trip to 2010 world cup in south Africa. i was directed to follow the link 'www.winners.au.ms'. i followed the link, and i didn't saw anything related to my search... pls if truelly this is from MTN, i want a clear picture on what to do and how to do it. i can be contacted on [protected]. thanks

My name is Eghosa Elaiho, on the 10th of September 2009 I reacieved a text message apparently from MTN NG that I have won N1 and a trip to 2010 world cup in South Africa. I visited the website and discovered that there are many conplaints by other people on the same issue but no response from MTN and therefore not sure if this is a scam or real. I can be contacted on [protected].