I had a month to month agreement with Supersonic for a data package, the payments were received by Supersonic, I received data for roughly 2-3 months and thereafter the service stopped. When I called to query this I was advised that the payments were being allocated to old account I had with MTN which I cancelled some time back before registering for the new account with MTN. They billed me for data that I did not receive and now Supsersonic have handed me over to a debt collecting agency that is harassing me for payments but I did not receive a service from Supersonic (MTN)
Desired outcome: I want the issue resolved and a retraction from the debt collectors
Confidential Information Hidden: This section contains confidential information visible to verified Mobile Telephone Networks [MTN] South Africa representatives only. If you are affiliated with Mobile Telephone Networks [MTN] South Africa, please claim your business to access these details.
Please resolve as soon as possible