Mobile Telephone Networks [MTN] South Africa
Reviews and Complaints

My name is Limakatso Adelinah Maile and cell numaber is [protected] is contract phone. Sins i sign 2 year contract with MTN I never paid under R150 .00 always R300.00 and abave. I dont know the contract that I sign is soo expensive, the thing thet I know is R100.00 per month and for R100.00 air time nothing more. I went to MTN office to request the limitation of R50.00 but still paying R450.00 or more, what exetly is going on. Why did I pay soo much for the air time of R50.00. I really need explanation on these matter. The people that are working there are taking advantage of the customers because they knew we dont know anything about the service that they ofering there.
I phone yeasterday to this number, they said I have another contract with this number [protected]) to my knoledge I know nothing about those people, so the person that she give me the service that time she is responsible for this. Ireally need explanation

Dear mtn,

After my experience over the last two days I see why you need to spend so much money on advertising. You need to swindle customers by pretending you care. Because if my experience is anything to go by you would never be able to get customers by referrals.

On saturday my hubby and I bothered to go into a branch as we wanted to convert our contract numbers, that's contracts had ended, to prepaid. We were told they would not be able to assist as we had to phone 808.

On monday afternoon I phoned 808. I was put on hold for cancellations. I was on hold for 27 minutes and then cut off. I phoned 808 again. Then I was told that cancellations were offline and I would be phoned back when they were online.

By 10am the next day I had not been phoned back. I phoned 808 again. Again I was told cancellations were offline and someone would phone me back. But this time I wasn't so stupid. I did not accept this. I was then told the lady I spoke to had escalated the query to her manager, who would escalate it to a manager in cancellations who would contact me. By 2pm no one had contacted me.

I phoned 808 again at 2pm. I was put through to cancellations and was on hold for 23 minutes when I decided you should be ashamed of this disgusting service.

Help me wipe off the data which shows balance of kilobyte always on my phone, it disturbing me.I also need assistance for my whatsapp, it tel me error starting whatsapp and error in module, when I click on the icon after have downloaded it, it keeps on saying so. My bbm chat on my bb icon is not showing on my icon application.pls help me am fed up of everything, my number is [protected].Blackberry model is 9780

on the 6th of may, I was trying to send money to my family and the transactions went through, but my family didn't get smses. The following day I went to report the case at the branch with Sophia Ncamane, and she logged a complaint and said it will be 11 working days. 11 working days later I cam e back, and only then was she calling head office and I was refered to Ronald at head office, and only then were MTN statements gonna be checked to see if the money ended up there, and I had said I needed the money urgently and Ronald was gonna back me back which he never did. I returned on Monday, but there was still nothing. When I went back and additional 4 days later, Sophia then asked me what I want her to do about it. I felt she was giving attitude and she is tired of dealing with this issue when she knows that I have not been refunded, and had I been white and older- I would not have gotten this attitude, and I had been served by her previously when I went to close my 32 day notice and she said I should come back a month later, and when I went back, I couldn't get the money as there were FICA documents outstanding, and I cant understand why she made me wait a month and when I was expecting to get money, I get told that I have to bring in outstanding documents before I can get the money.
overall, I feel that that is not how you treat people, even though I don't have a lot of money- I feel like she looks down on me and doesn't have time to deal with my issues, the sooner I get out of the bank, the happier she will be- whether I get helped or not.

I Prince Fedrerick Oluwemimo Fayomi of ijebu with postal address po box 1937 ijebu ode as followed your instruction to visit www.octoberdraw.com to know my reward but surprisingly dissappionted that they said website www.octoberdraw.com did not open for me, it is your company who understands and know one else i anticipate that you will call me to know what to do next in order to receive the reward you have giving me.the time is quarter to 9, 31-10-2017 time 8.45am

I have renew my contract on 03/09/08 for pacer leisure vehicles after 2 years at mtn, sins then I have experience the poorest service I have ever received from any supplier over a fifteen month period. My contract is for 3 phones at r34.99 per phone per month, there for a total of r105:00 per month, which I was charge for october and november 2017 there after mtn tries to charge me r83:00 per phone what works out at r249:00 p/m. I have since then tried to solve the problem but without any success because mtn try to take more out of my debit account as what they should and there for suspend my account on a regular base. It takes 3 to 7 days for them to understand that it was there mistake before they reconnect my phones they then insure me that the problem is now been solved, just for the next month or 2, in that time we lose business and get charge r11.40 by mtn as well as bank charges for return of debit orders.
Due to the problem I have paid r 1100:00 into my mtn account on the 07/04/08 to make sure that I am covered to the end of january but with no success they still suspended my service on a regular base. I have tried numerous times to speak to someone in the accounts departments or let they contact me to solve the problem, I also was at various mtn branches and submitted e-mails to mtn but all without any success.
My one phone was stolen so I had to do a sim swap and sins then 03/03/2017 it says sim registration failure mtn say that I own them r900 before they will connect the phone, I have proof that my account is still paid in advance till end of april 2017
Here is some of the reference no that mtn give me when I contact them regarding the account

31/12/08 ref [protected]
03/05/09 ref [protected]
10/07/09 ref [protected] (Glenda)
02/12/09 ref [protected] (Lerato) - usd 4801364
13/01/10 ref [protected]
15/01/10 ref [protected]
15/01/10 ref [protected] request for credit controller to contact me ref [protected]
18/01/10 ref [protected]
18/01/10 ref [protected]
04/03/10 ref 2982325 - usd submitted by manager mtn century city
08/03/10 system down
09/03/10 ref [protected] supervisor will contact me (Ha, ha)

But still no responds from mtn. If mtn is not capable to solve my problem, I would like them to cancel my contract and port my numbers to vodacom a. S. A. P, due to the loss of income.
I also believed that I should not be charge for the days the phones was of and bank charges for return debit orders.

Ps: the contract is available if needed, as well as proof were mtn reverse charges (X6) when they
Realise there mistake. But still it happens time after time.

I have a problem getting my GPRS settings from MTN. I have phoned them for a week none stop and I even sms the codes that was given to me for the settings, whenever I speak to a consultant I get told that the settings is being sent to me but it just never comes through, I cannot browse any websites on my cellphone and this is a problem for me because I cannot even check my emails, MTN's service has really gone down.

Second time I complain - as nothing was done bout my 1st complaint. I just called mtn now again to find out when my refund wil be done they said need to log query - im sick of this incompetence ! Spoke to banda mpelunza ref 2138216 3:30pm 14/01/2017

But according to the response of my 1st complaint on hello peter said it was logged 19/12/2017 - the was the response : hello chandrea

The line has been cancelled and request for refund escalated to billing department which was passed 19 december' 08.

Regards,

Andre
Mtn service provider

Hello whats happening ?

I'm due for an upgrade - the normal 3 months prior contract expiry date - I don't want to change my package and I qualify for the phone which I selected. I'm told that unless I go into the bank and pay a fee of R100, MTN will not do the upgrade as this NEW hardware fee is payable immediately. This 'hardware fee' is over and above the R110 administration fee that will be added to my next months bill - should the upgrade be done. This is an absolute rip-off... After being with MTN for over 14 years! They definately know nothing about keeping existing customers happy. I'll wait out the end of the contract, which is in 3 months and chose another cell phone provider.

My 2 month old water resistant device has been with them for close to 3 weeks now. Called the repair centre and they confirmed they returned the device to mtn as it was water damaged. To date I haven't received my device.

Mtn replies: we apologize for amny inconvenience this may have caused.

Kindly note the handset is water resistent - not water proof, so too much water will damage the handset. If the panel was not closed properly or damaged - that would be physical damage, we cannot reverse the ber status because the panel was not closed properly.

Ber status will remain.

Regards,
Ebbedene
Req:3945242

My reply:
I am not stupit and I can read very well, I know the difference between water proof and water resistant. I did not go scuba diving with the phone, it fell in a bucket of water and I took it out immediatly. The panels were closed because the only time they would be open is if im charging or listerning to music, which was not the case. I ensure that my panels are closed at all times. I checked the water resistant indicator and it was white and there were no signs of water damage. My device was sent back to mtn bedford on 25.07.2017 already, why is it that I have not received it back or called to tell me this ber nonsense story, is it not because you know the device is faulty and its not water damage. I am not prepared to pay r737.79 for such service, you will have to come with a solution. Why should I pay for a device that is not working? I will simply stop paying and sign up for a new phone with a different service provider

De richeal trading cc
No 39 kotzs streethillbrow
Tel:[protected]

Please I will like you guys to help me investigat this matter becuase it has been a along time the mtn people has be robbening me.

I bought airtime of r300 of which I loaded in my cellphone no [protected] and I coverted r289 as 1gb for internet at the end of the day they took my money and still no 1gb to my card. And when I try to explain to them the do not want to understand expecially one lady called andle was telling me to by another airtime.

Here is the information of the airtimes:

R30 voucher number [protected] serial no:sa45wzsf4srp-d, r30 voucher number: [protected] serial no sa49p2vfdyjh-3, r30 voucher number: [protected] serial no:savqgn8nq7ft-m, r10 voucher no:[protected] serial no sa6gwt2dmqfh, r10 voucher no: [protected] serial no:sa6gwhmjtghd, r10 voucher no: [protected] serial no:sa6gvf1mfc04, r10 voucher no: [protected] serial no:sa6gv6nshgwx, r10 voucher no:[protected] serial no sa6gtvx23lof, r10 voucher no [protected] serial no: sa6gph88f08z, r10 vocher no: [protected] serial no sa6gpw7ncm8n, r10 voucher no:[protected] serial no:sa6gpw8kyhpp, r10 vocher no [protected] serial no sa6gq2w2rcs3, r10 voucher no: [protected] serial no: sa6gr7crojbc, r10 voucher no: [protected] serial no: sa6gsc4vz7cc, r10 voucher no: [protected] serial no: sa6gsc8s96h4, r10 voucher no [protected] serial no sa6gt61kvfks, r10 voucher no: [protected] serial no sa6gttwplq55, r10 voucher no:[protected] serial no: sa6gyyy7wyfu, ro voucher no: [protected] serial no sa6h0yyz14m6, r10 voucher no [protected] serial no sa6h1275mzlr, r10 voucher no: [protected] serial no sa6h148y0f9z, r10 voucher no [protected] serial no: sa6gq9d04dzs, ro voucher no [protected] serial no sa56r341glq9.

Mnt why?

Aloy casmir

i bought a card and d pin was invalid why

Try getting a E220 Modem that fails three times in a row and then get soemone to assist you! I had a similar incident and the Service center in cape Town is Excellent, the 808 Staff are incompetent and have no idea what is happening with you your order or the world around them, because these services are outsourced to Call centers who deals with several companies queries.

They bluntly refused to put me through to a Supervisor after I repeatedly requested, well, I destroyed my modem in their public service center and lodged a complaint with Hellopeter.com.

Guess what, 808 referred it back to MTN Service center, who once again was extremely curteous and helpful and suddenly I can now upgrade - How do I trust them or their products now?

I have learned to find a specialist sales company to give me customer service on a lower level because of the incompetence of the ordinary MTN service staff at their main service branches. MTN still have best technical and connection service. In PE and many centres I use Mobile Solutions who have the high end voice and data trained staff to give me the support. They are also able to access the valuable backbone of technical people MTN still possess at upper echelons.

This is my suggestion... call Mobile Solutions ...Armand in JHB or Leon in PE

I HEAR YOU BROTHER.MTN ARE GOING TO FEEL THE PINCH IN THE FUTURE WITH THEIR UNEDUCATED STAFF.I APPLIED FOR A SIMILIAR DEAL AND HAVE BEEN PUT THROUGH HELL JUST TRYING TO GET THE MODEM.I AM WAITING FOR THE LAPTOP-ITS BEEN A WEEK ALREADY.

I am sanjay solanki from didwana city teh. in nagaur dict. rajasthan. Last 3 year runing Honda showroom in didwana city. Last year Honda sub deal ership apply for
s.b.automobile. ( my file name) . I confirm for my file go to nagour. At Bajrang Honda. I am sock Bajrang Honda propritar tall me. Honda sub dealership give to other party. I
request you Honda company plz give me my. Honda sub dealership in didwana city. My mobile number [protected] @ email id. Sanjaysolanki2015@gmail. Com. I wait your answers

My name is Thaniel my mom bought for me a blackberry 9300 at Amercan Swiss on the 05 May 2011 it gave me problems not even a month ago i return the phone on the 05 June 2011. I am very unhappy becuase i went to the store and the lady told thare nothing she can do they are just selling the phone for mtn. We are very unhappy they cant assist us and we no that the credit act say that if the customer is not sattisfied with the product he/she can return the product. Mtn service delivery suck i will encourage people to not to buy from them they are quick to take our monies but when we need help with they unsatisfied products they cant help us. Im just gone leave you guys in the lord hands.

I am so frustrated with the service at MTN that I can pull my hair out. MTN made an error with my October invoice, they charged me for data used as National calls. Each call up to R700 per call, even though I had a @ gig data bundle. I phoned & emailed them to rectify the problem- they said they could see there was an error and would forward it to the billing section, who inturn forwarded it to IS. As I had no response from them dispite several follow up calls, I paid the amount that my bill would have been had there not been an error. Today I get my new Nov invoice, and they made another error with my data usage as well as there being a huge discrepancy between the totals on my itemised billing and my invoice. I phoned and emailed my queries and once again it was logged. I then phoned head office in JHB and asked if someone could please let me know what was happening with my October account, they have yet to get back to me... but they thought it justified to suspend my cell this afternoon for the outstanding amount. I must have phoned them 20 times in the last 2 month - I just dont know what else to do now.

OVERCHARGING

I REFER TO A DEBIT IN MY ACCOUNT FOR THE AMOUNT OF R776.78. KINDLY EXPLAIN TO ME HOW IS IT POSSIBLE FOR A CELLPHONE CONTRACT TO BE SO HIGH WHEN ONLY USED 4 TIMES A MONTH. I'VE BARRED ALL THE OUTGOING CALLS. UNFORTUNATELY TO MY HORRIBLE SURPRISE! I'VE RECIEVED THIS ACCOUNT OF R776.78! I'M ABSOLUTLY DISSAPOINTED WITH THE SERVICE YOU PROVIDE.

MY CONTACT DETAILS ARE: [protected]
JALDEEP AMERSINGH BHOLA

My girl frnd bougth me a phone nokia 6230i early i 2006 it was my birthday on contract she gave me everything except the receipt and the sim card of the phone.late in 2007 when we broke up she went to blacklist the phone and said the phone was stolen.So can i just forget abt the phone or try to reconnect it how?pls help me i like this phone.

I have phoned MTN help desk many times but they are unable to help me connect my phone up as a modem or connect my email to my phone. (using) bluetooth.

They supplied me with a Samsung e 250 which they did not supply a USB cord and I am unable to purchase one at all stores I have been to.

What type of service is this? How do I change to another network?

I feel so sorry for the thousands of mtn users/subscribers that have been conned into this rip-off competition.
Particularly the ones that can hardly afford a few sms's. They have a 0% chance of winning anything, just having their money conned by mtn. Oh sorry... They may win a "free" ringtone @ r7.50 to accept plus download costs... If they have internet on their phones.

Mtn should be ashamed of ripping off naive customers. Not unlike e tv's late night competion.

This is a game for the rich or foolish.

David

Bought a new contract phone and received it on the 11/01/2012. Back cover did not fit correctly, thus a manufacturers fault. Contacted Chris Schutte who is the manager of Festival Mall MTN store, to explain the problem and also went to the store to show him the fault. Bear in mind that this complaint is within the seven days that allows you as per the contract and explicitly explained to me that i can bring it back and they will provide me with a brand new phone. Chris then proceeded to lie to me and tell me that he phoned the service center and a cover is available and open on Saturday, only to find out when my husband phoned him later that the service center is not open on a Saturday and he has no idea when a cover would be available. I contacted him today, where he still was of no assistance, a total disregard for his customer, he is even derogatory about MTN over the phone with me: that the legal department etc would not be bothered to phone me back. Chris Schutte is an absolute disgrace to MTN! No managerial or problem resolution skills at all, he just could not be bothered to assist and shrugs you off to head office. MTN you Should be ASHAMED! So no matter what your contract says MTN will do anything to get out off it or complicate the process so you do not get a replacement phone and still stay tied to them and have to pay and cannot cancel.

we recieved a poor network service from MTN network and this is due to lack network antena around the RAMATLABAMA area.we as costomers receives network from antenae based in MAFIKENG TOWN .Lately we find that our mobile phones shows the ORANGE NETWORK which is a BOTSWANA based company due to this we end going a day or two without network which cost us personaly and bussness wise.To me the best solution will be if MTN will contract ABTENA around the RAMATLABAMA area for they have many costomers in this area.FOR CONTRACT costomers is no fair because we end up paying for sevices we are using.

We logged a data usage dispute on 25 October- in the 40 days following this:
1. It took: 34 emails, over 15 calls and 4 visits in store BEFORE WE GOT an email response
2. We spent well over 2 hours on hold for 808 before giving up on 2 December.
3. Email explanation deals with 21-09-2013 – 20-10-2013 where as billing period is 13-09-2013 – 12-10-2013
4. Totals given in email explanation do not tally any where else
5. 53.61MB promotional data not issued in October at all
6. 15 days fail to appear on billing at all in October and November
7. 2 days billed outside the billing period in November
8. Incurred charges in November despite being below allocated data.
9. STILL DISPUTE THAT USER WENT OVER 350MB AT ALL!

MTN billing makes no Sense:
Oct Bill:
Mymtn data used 868.16MB were used
868.16MB – 350MB = 518.17 (should = R906.79)
October Bill = R1027.76 (should = 587.29MB)

Nov Bill:
Mymtn data used =268.06MB were used
262.05 – 350 = R0
October bill = R36.17 (should = 20.66)

Logged into MTN Active, clicked on Activate a Value Added Service then get a message 'Your Account was on a Collection Plan within the last 3 months. Please consult your MTN representative or phone 808.' My account is on debit order. I have never missed a payment. Phoned 808 four times and nothing was done. Try to log a query on MTN ACTIVE site, I get the message 'Query Submission Report The query cannot be created. Please contact the MTN Active Call Centre on 1761.' Phone 1761 and the lady takes al my details and tells me she cant help me, she will put me through to the right department. Puts me through to accounts. I said to the lady that she will probably not be able to help me as it is regarding MTN ACTIVE. She takes my details etc and yet again she tells me she cant help me...she does not even have a clue whom I need to speak to.

MTN IS THIS HOW YOU DO BUSINESS. I WOULD SUGGEST YOU CLOSE YOUR DOORS AS YOU HAVE NO CLUE!

Good day

I have a problem when it comes to debitting my account. Airtime comes through the 20th and then you debit the money one the 1st or 2nd. Why dont you debit the money on the day which i told you which is the 28th. Please guys i have changed my adddress but still you are still sending my mail to the previous address. Then other probelm you keep on suspending my account but i did pay.
So please tell me whaty do you want me to do?You call the service provider and then they atke an houe to answer. I dont have time to satnd in queues to pay because i gave you permission to debit from my account.

Thanks

I'm kingsley Allison from Orile Agege Lagos, received a massage from MTN this morning being [protected] on my phone that i have benefited #1, 000, 000 in the 2009 october random draw, i was given a code, and i was ask to visit www.xtracooloffer.com, within 24 hours for my reward. i have visited the site and see a lot of other people saying the same thing pls i don't know if the massage is from you people if so my no is [protected]. Thank you.

Where do I start? This has been a four month saga with MTN!

I recently returned from Europe and my MTN account was in arrears. The last account that I received was mid january for an amount of just under five hundred rands. I went into a store on the 6th of March to settle, knowing that it would be about R269 more (seeing as that was the monthly subscription). When I got into the store, and had to wait 20 minutes for one for the store assistant to get a customer services agent on the phone dialing 808, I was told that the amount owing was R1016. I thought it odd, but seeing as I had not brought the January account with me, I was sure that billing that I was to receive would explain it. I paid an amount of R1020.00 and was told that my sim card would be up and running within 5 days. That was a friday. The following Thursday it was still not connected. Neither was it the friday. By the Tuesday of the following week, I went into the store again and enquired. Another 20 mins of waiting for a call centre agent. Account was still with legal (this was the 17th of march). I phoned the store on the thursday (19th). Nothing. And then blew my top Monday the 23rd as the sim card was still not working. Later that day the sim started working.

I then waited for a bill. Nothing end March. Nothing mid or end April. I phone in and enquire as to where the bills were for February, March and April. We'll email it to you. I wait. And wait. I get a message saying that my account is behind so I call again, only this time I refuse to put the phone down until I see the email in my inbox. Call centre agent can't email to gmail! So the last one just what, made it up that they were sending the info? Eventually, the supervisor gets on to me, and I receive email from her with attachments... This after an hour and a half on the phone. Two days later I get a bill in the post. With a statement. The statement shows an amount of just under five hundred rand due end Jan. Then my payment of R1020 ON THE 9th OF MARCH, then an invoice for R538 27/03/09 and R517.00 07/04/09 and then the current April bill.

I phone in again. Please send me copies of the bills dated 27/03/09 and 07/04/09. After 45 minutes and the call centre operator telling me that I don't know what I am asking for, and that I must just take his verbal explanation as to what the amounts are for I lost it again! How dare he! He tells me I just don't want to understand that there is no paper work for what was billed. I argue but it shows "invoice" on the statement, I want my paperwork! I eventually put the phone down saying I was going to contact the complaints commission.

Two minutes later I get an email. Ping! A copy of the the one invoice (07/04/09). I haven't had the chance to check the bill. I am sure that it will be a stuff up too.

I am still waiting for my March invoice. How dare MTN tell me that they can bill me and don't need to give paperwork!

RIDICULOUS lack of service.

I don't normally look through my billing invoice but decided to take a look this month. I see that i am being charged R42.98 for a promo service fee - what does this mean? One can only assume that this promo service fee that i'm paying is for the promotional SMS's i've been receiving. How long has this been going on for and how many months have they been deducting R42.98 for something that i really can do without? According to the consumer protection act i cannot be billed charged for something that i have not asked for or approved so how can I be charged this every month? I expect this to be dealt with accordingly and an investigation taken into how this occured without my knowledge!

After complaining about a R700 Migration fee on top of the R104 upgrade fee, (in the upgrade period). Pointing out there upgrade information says “Migration within the price plans that is if you move up one or one down from your existing price plan at the time of upgrade, this price plan migration is free of charge” (clause removed last week) The Migration fee was waived, but a R700 handset Claw back fee was imposed. They have used a clause in their T/C for charging this fee, however it’s been pointed out that this clause is for people migrating before there contract date. As my contract will continue until my term date and only then will my new upgrade contract start, this clause is not pertinent and being used incorrectly. Not only is it not applicable it is illegal with out MTN following certain procedures, which they do not. In fact no fees are allowed to be charged for renewal or upgrade in the upgrade or renewal period. (see Government Gazette 17th June 2008. ICASA Regulations on Handset Subsidy 31156)

Subject: Sim card cancellation

RE: [protected]

Good day, I have tried following the Issue Handling Procedure to resolve my issue but without success as not one single consultant has put me through to the specific consultants supervisor or any other supervisor for that matter. I have tried on many many many different occasions to try to get hold of the consultant: Naydene Emanual but each time come through to the Durban branch while they inform me that she is in the Jhb branch. I have once or twice come through to the Jhb branch and requested to speak to the supervisor but each and every time am requested to explain what the problem is to the consultant who then promises to escalate it and when insisting to speak to the supervisor then I am informed that there is only one and she is constantly in meetings and will get back to me which never happens.

My problem is as follows:

One of the telesales people had contacted me in October 2016 (please forgive me but I am not quite sure about exact dates) offering me the J5 Prime on contract for R195 per month. The phone was delivered shortly thereafter and I was very happy with it. The number that was given to me was: [protected].

Soon thereafter my daughter then also requested that I kindly take out a second contract for her as she had only started working recently. This is where the problems started.

I contacted the mtn inbound centre in either late November or early December 2016 (once again apologise for not knowing exact dates) and spoke with Naydene, explained that my daughter had an mtn sim already and wanted to 'convert' or 'upgrade' her own sim: [protected] to contract with 2gig and J5Prime phone.

Then I further informed her (Naydene) that I noticed that the phone, my J5 Prime has provision for 2 sims (dual sim) plus sd card (slots on side of phone reflect one big slot which contains two smaller slots and then another slot on same side and since that is the case I would like to upgrade my mtn sim to contract as well as I wanted to take advantage of the 2gig for R99 per month and that sim [protected]) was being used in my blackberry which was giving a lot of problems and therefore having a dual sim phone would suite me perfect as all my accounts etc were linked to the [protected] number. I had explained all this to Naydene Emanual and she took all my details and confirmed that the new phone plus 2 sims would be delivered within days.

True to her word, it was delivered very quickly. I then contacted her and she said to insert sims in phone to activate them. First problem was that she had ordered two incorrect sims. Also the phone I ordered was silver yet a black phone arrived. I informed her about this and she said they could sent it back but my daughter was very excited about the phone and said black was fine. Naydene then advised me to go to my nearest MTN store and have the sims exchanged for micro sims. This I did and inserted in my daughters phone [protected]) and all was good.

Then when I got home I tried inserting the other sim in my phone but only to discover that the second 'hole' was a dummy one, not made for a sim card. The following day I contacted Naydene who then informed me that at no time during our conversation (when ordering the phone) did she inform me that the phone WAS dual?! Anyway I now explained to her that the 2gig contract is now of no use to me as I have no phone to use it in, serves no purpose as I was hoping to use it in my J5 prime together with my [protected] number. She said I do have time to cancel and I need to then take it immediately to my nearest MTN store to be couried to their MTN inbound store in JHB. This I did and I spoke with a Tabisa Molose at the MTN canal walk store on the 6th of December 2016 and she contacted Naydene and arranged to have the sim courier.

Naydene then said that it should take a few days and by friday, 16th December 2016 she would have my sim reverted back to pre paid. I advised Naydene that I would be going on leave from 15th December but gave her my cell phone email and advised that I could be contacted either via email or cell phone. I have had absolutely no correspondence from Naydene and have tried on numorous occassions to contact her or her supervisor but as explained above have had no success. I tried several other numbers and finally felt I was finally getting somewhere when I spoke with Matumelo Sothoane on the monday, 19th of December 2016. I explained the whole situation and she said that I would have to pay a cancellation fee of R298.99 and she would then revert my [protected] but to pre paid. I immediately paid this fee and sent through proof of payment. I contacted her the following day but still no proof of payment reflected her side and she could only do it once payment reflected. She said it sometimes takes up to 72 hours. On the 3rd day I phoned and was informed that Ms Sothoane was on leave until 20th January 2017. I was also informed that my sim was now on prepaid. I was thrilled that the contract was finally cancelled. I then bought a new sim and when trying to do a sim swop was informed that the number cannot be swopped as it was still a contract number.
Back to square one. Nothing was done and nobody can confirm anything. Now told by cancellations that I have to pay R4000 and odd to cancel?
Also told to wait until Ms Sothoane return from leave. The sim is still at MTN as it was never collected and I am expected to pay for a sim I cannot use and do not with. I have since discovered that the reason why they refuse to cancel is due to Naydene Emanual incorrectly linking my number [protected] to my daughters new phone, instead of linking the [protected] to the new handset as she was kindly instructed to do during our telephonic conversation, she incorrectly linked my pre paid (which was to be upgraded to 2gig contract) to the new handset.
Ref numbers are as follows:
REQ: 7734077
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am now begging you, anyone, for your assistance as I have now constantly come up against brick walls. Everyone promised to assist yet nothing gets done. In the meantime I am paying for something that I do not have and cannot use as my sim [protected] is still at the MTN store in canal walk.

Please please please assist.

Mtn's service levels are pathetic. I cancelled a debit order on all 3 of my contracts, the debits still went off. I reversed the ants as I had already paid the sub's in cash.I then notice I was charged rd charges for the reversal. They have the nerve to tell me NOW that a debit order needs to be cancelled 10 days before despite me confirming with the agent that it will not operate. They refuse to do a correction on my acc.they are a bunch of i###ts and I CNT believe that they are allowed to do as they please with our contracts...why is nothing being done to rein them in?

I'm not the one to complain on a public forum, but I'm Gatvol.

I've been a good MTN contract customer for 14 years with two cell contracts and a 3G contract, up to Nov 2015 I never had any issues. But since Nov 2015 I have had endless issues. It started with a R2500 bill on my 3G dongle, 7 years of never having a bill more than R300 - 6 weeks of constant calling back to follow up and escalating the complaint I receive a e-mail with a excel sheet with Date/Time/Data usage. I go through the data and there is data usage 2 or 3 am in the morning during week days, 5am sunday mornings, etc. I contact them again to querying why. I get told that Cell phones/ Tablets download data at random times - I carefully explain that it is a 3G Dongle that only works when plugged into my Laptop and I'm sleeping at those times with my laptop is off - I get told not to worry its free data at those times - She can't grasp the point that data is going off when I'm not using the Damn thing.

Then the SMS started on both my contract phones, "your data bundle is finished and you are incurring costs" two days after the airtime/Data had recharged, I check my accounts and there is plenty of data and airtime, phone 808 and they state they will rectify. I've given up on that one and just delete the massages now.

The latest issues is with MTN Active contract self-service portal that just gives errors (ref 7054862) and the Content charges on my statements for the third month in a row, I run the USSD codes *141*5#, *123*10# and *123*2# . each one states I'm not subscribed to anything. Each time I call 808 they tell me there is nothing on the system and they will rectify the issue. I will get a call from the accounts once it is done - I HAVE NEVER RECEIVED A SINGLE CALL BACK FROM MTN CUSTOMER CARE/HELP DESK OR ACCOUNTS - the only time MTN has called me is to try sell a new contract and the re-tensions department when I moved my first contract to Vodacom. The latest consultant I spoke to this week said he found something and has removed it from my account, not sure if its true or if he is just lying to me to end the call (Ref: [protected])

I can't wait for September and Feb next year to get my next calls from MTN re-tensions department, when I cancel those contracts and transfer them to Vodacom as well.

Good day,

I’m not sure if you can assist me in this.

My complaint is with MTN. I took out a contract with them
and but have had poor reception with the phone since I took it. It has
progressively become poorer with regards to reception where calls are being
dropped and there is no signal after I have received a call or made a call.

So I took the phone to the branch (Freeway plaza) and they
informed me that I can take it to the service centre for same day service which
is located in Crown Mines. When I took it there, the lady at reception informed
me that they don’t take LG’s and HTC phones at that centre and that I should
take the phone to Midrand. They could take it but it would take a few days.
When enquiring if they have a loan phone, it was stated they don’t. Being
annoyed at the fact that a customer can’t get a loan phone, I proceeded to the
branch from where I took the contract.

When I went to the store and I tried explaining the
situation, the two consultants argued with me that I was wrong. Even in the
attempts to call the service centre, they spoke over me so that I couldn’t get
through. They proceeded to harass me with the fact that no loan phones can be
given as it is too expensive for them. They
continued to insult me and made statements such as “its like speaking to a
brick wall”, “don’t bother about him” and ignoring what I had to say. The one
consultant took off his jacket, and this is what really hurts me, and stated “come
outside, I’ll show you” and when I didn’t go out, he stated “its because you
f*****g scared”. In this time, I kept my calm as I knew that things could go
out of hand and put forth my case one last time and walked out.

I laid a complaint with the manager through the call centre,
but don’t think my case is serious enough to take forward.

If you can assist it would be appreciated. I just don’t want
dealings with MTN, they can take back their phone, but just release me from
this contract with tyrants.

Thanking you

Mr. N.A. Pursooth

1)I have tried to resolve the issue of my line having a restriction on calls for over a week now. After numerous calls to MTN and confirming that this has been resolved - it still has not been resolved! Reference -[protected]/[protected]
2) Have been having issues with not being able to send emails. Still not resolved in fact the problem became worse! After spending 2.5 hours on the phone with the call centre -Ref-SMC/[protected]

mtn sucks, I've been using my sim card for more than 5years and now I wanna do a sim swap they tell me that i`m giving them wrong infor hell no I hate u guys and u also lack customer service damn I regret using mnt. I hate u guy. I've been answering this stupid question about my sim and u tell me that I don't know my phone. I think its time I change this damn network.

I have been with MTN for six years and I am truly sick of them. You have to call 10 times to get information. You log a question via the wed site and you never get an answer. No notification when services is cut off. How is this service provider still operating as their service all round sucks. Even the call centre does not understand u half of the time and does not provide all the information that you require.

I'm so glad to see that there are so many other people who feel exactly the same way as i do about MTN. All i can say is please stay away from MTN. Switch to another services provider. Most pathetic service I've ever received from any company. Never mind the levels of incompetence. In the same breath, please stay away from NOKIA. They have a bad habit of selling reject mobile phones & there after service is appalling! My phone was sent for repair and they damaged my phone so badly i couldn't believe they had the audacity to send it back to me in the condition it was in & worst of all the problem wasn't even fixed. They should not be allowed to get away with murder.

I agree very much with all you guy that have just complained, the serves from MTN is disgusting. I dont know weather its because they have made enough money from us that they dont need our support any more. I am going to change the network totaly because i am fed up! begining of september when my contranct experied i went and did an upgrade and requested an E63 but up until today i have not received that phone, when i call the Newcastle branch to find out if my phone has arrived i was told that the Head office has not sent it as yet, the worse part is that they dont even bother to call you and let you know what is happening you have to phone and find out at your own cost only to be rejected by a number on machines and people puting you on hold, only to tell you that, oh! we are soory but the phone you requested is not available would you like a black berry instead any yet they have gone billiled for the phone that i have not received as yet? To hell with you MTN i am sick of your services if its not poor network connections it no services at all. I want you guys to remember that you are there because we supported you. Should you need to contact me to veryfy this my soon to change MTN number is [protected]. Shame on you!

This is so true. I agree 1000% I cant see why we have to pay to hear what is our balance. I also receive NO replies on complaints.