Mobile Telephone Networks [MTN] South Africa’s earns a 2.0-star rating from 474 reviews, showing that the majority of customers are somewhat dissatisfied with service.
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my line
I am writing to express my displeasure at the way my account as a subscriber under your company has been handled so far. As a matter of fact, according to advertisements on Medias, that subscriber, who wish to continue with your network, while leaving the country, should be in touch and as well, notify the company.
I left the country, Nigeria, on 29th September 2008, and before then; I registered my account on roaming. To my surprise and utter disappointment, months after, my line has been transferred to another subscriber.
This, I will not condone and I can assure you that I will not hesitate to take a legal actions should your action be not revoked, since that action had cost me several losses.
My details are:
Name: Charles
Subscribed number: [protected]
complaint about excessive rates
I took out a MTN contract 24-05-2001. I have spent in excess of R300, 00.00 worth of phone calls and sms's. I have always paid in full and on time each month. I've had two accounts with MTN; one 3G and one is my mobile. I have just cancelled my 3G account with MTN and have not renewed my Mobile account with them.
I have NEVER received a phone on an upgrade without having to pay in at least R1000-R2000. I have never received an incentive gift or award for being a valued customer. Over and above that, I have been subjected to extortionate rates and debits taken off my account. With particular reference to the 3G product, which I have just cancelled; the prices being charged by MTN are excessive and exorbitant.
On 21-09-2007, I was ill-advised and took out a contract for 3G. The consultant assured me that 1G was more than enough for my purposes, which were explained succinctly. The contract was apparently a special of 1G at R349. My first two bills for 3G were R2995.64 and R5625.75 respectively. This was clearly not what I had signed for for. When I phoned to increase my Gig volume I was told that I could not amend/upgrade the contract; so I had to make do for the contract period. After several more excessive accounts and after numerous phone calls to MTN to no avail, I lodged a complaint on "Hello Peter". This was the first time I received a phone call from MTN to assist with the matter. On 15 July, 2008, a consultant named Peter Feeke tried to explain the 3G billing procedure and in the process, set a cap of R400.00 for me. I signed and faxed documents regarding this. I thought this would resolve the issue of excessive bills. I also thought that MTN would honour their side of this agreement.
Unfortunately, MTN have not honoured their agreement and have consistently charged more than the figure I've signed for. Not being one who checks my accounts closely, I have not noticed the extra couple of hundreds going off my account. I have however noticed when large amounts like R7000 and R8000 have been taken off my account. My latest bill for 3G is R20, 123.00 which was for a period of 13 days. This is simply not possible and I am outraged my the fact that nobody has tended to this massive problem. I have made numerous phone calls, all of which have not been responded to.
I am astounded that nobody can return my call when I have queried the above. But when I faxed through the form to cancel the 3G contract, I received a phone within minutes questioning why I was cancelling the contract! It further astounds me that MTN can hide behind an excuse of "the cap cannot be guaranteed" when there are sophisticated and advanced systems monitoring this.
The service (more so lack thereof) I have received from MTN is atrocious. It is unacceptable, which is why I have not renewed my 8 year long contract. I will no longer accept this shocking service nor will I pay the excessive rates that MTN lure people into paying. MTN's 3G product is malicious and expedient, preying on people who don't know computer details such as the Rand value of a Mb or Gig etc; as well as not honouring agreements set in place to protect their customers.
Below is a table of my bills, illustrating that MTN somply do not comply with the 3G agreement and just debit whatever they like. The ONLY time my account has ever been within the agreement was when I have NOT used it at all.
DATE 3G
07-10-2007 R2995.64
07-11-2007 R5625.75
07-12-2007 R1244.81
07-01-2008 R3213.05
07-02-2008 R1411.32
07-03-2008 R349.00
07-04-2008 R349.00
07-05-2008 R820.69
07-06-2008 R1588.48
07-07-2008 R349.00
07-08-2008 R349.00
07-09-2008 R515.06
07-10-2008 R628.31
07-11-2008 R570.73
07-12-2008 R349.00
07-01-2009 R463.16
07-02-2009 R349.00
07-03-2009 R349.99
07-04-2009 R545.69
07-05-2009 R6662.14
07-06-2009 R7824.24
07-07-2009 R350.79
07-08-2009 R20 123.00
Patrick Feeke
15 July, 2008 Consultant phoned me back because of "Hello Peter" complaint. Set 3G at limit of R400.00
Jermaine Williams
July, 2009 Query bill limit and made a request for a supervisor to call me regarding the matter
Lusanda Dumalisila
27 July, 2009 Query bill and cancel account
Bongani Mkhaliphi
10 Aug, 2009 I called ask when I could cancel 3G and query account of R20 123.00 Ref [protected]
Tracy Coerecius
12 August, 2009 She called to question why I was cancelling my 3G
Jabulani Ntimezo
12 August, 2009 Complaint about 3G billing. He said he would stop debit order for end of August until matter resolved
Sebongile Mahlakwale
12 August, 2009 Credit limit and query 3G account Ref [protected]
I have spoken to several consultants, all of whom have not assisted me with the resolution of this matter. I am anxiety struck at the thought of R22 681.70 coming off my account at the end of August. I have sought legal advice regarding this matter, and fully intend to exercise my rights as a customer.
Yours sincerely,
Bronwen Campbell
The complaint has been investigated and resolved to the customer’s satisfaction.
Well, I am shocked, because vodacom 3G stung me with similar bills and I thought MTN would be my next contract. NOT!
And what is the worst, they will not reveal to you where you used all this data on the web, dates and times yes, but nothing else.
All I can say is 3G vodocom or mtn is a ripp off!
MTN did a similiar thing to me, they over charge for data while letting you think you still have credit and blame there billing system and say they are not responsible. I have paid thousands on extra data due to MTN's inabilty to enforce my set credit limit!
Stay away from MTN's 3G data card you will be sent huge bills.
I took out an MTN contract about 2 years ago. I had 2 cell phone numbers. I never had a problem with mine. I put a bill limit on there and was told that the account wouldn't be more than R30 to R30 extra a month.
I was never told that if games are downloaded it would be extra. Once I queried the account, I was told that it was R500, because of games, etc. they couldn't prevent us from downloading the games, only making the calls. I never knew that I had a limit of R2000. Only then would they prevent any calls, games, etc from going through. I was stunned!
This sounds more like a rip off to me. I am considering going to a different Network. My sister is paying R350pm. They say that my 2 year contract has expired and that I should pay R120pm even though I cannot use my account at all, because the discount has expired. I am paying R120 extra a month until the account is paid up, plus the R350 that my sister is paying and we don't get any service whatsoever
I was just told to pay the account and both numbers are blocked up till now. I took out a cheap contract and added the bill limit because I couldn't afford a big account. When I phoned to make arrangements to pay off the account, I was treated as if I stole something and don't want to pay for it. The customer care sucks. Most MTN customer care operators have no idea how to talk to customers.
wrong billing
I have made my complaint at mtn but up to date have heard nothing on the matter. But they still expect me to pay for a mistake they made.
The complaint has been investigated and resolved to the customer’s satisfaction.
GOODAY TO ALL OF THE ABOVE:
MY NAME IS JAN LUCAS JANSE VAN RENSBURG
ID NR:[protected]
ACCONT NR [protected](DATA BUNDLE ACCOUNT
AS FROM 28 NOVEMBER MY ACCOUNT HAS BEEN SUSPENDED, REASON BEING, NOBOBY KNOWS AND NO ONE CAN ASSIST ME WITH MY ACCOUNT MATTERS.AFTER MANY CALLS TO YOUR CALL CENTRE NOBODY SEEMS TO BE ABLE TO HELP APART FROM THEM BEING VERY RUDE AND NON HELPFULL. END OF NOVEMBER I HAD TO PAY SOMETHING LIKE R2400, AND THEN AGAIN 3000 RAND FOR SERVICES I DID NOT USE. THEY CANT GIVE ME ANY BILLING INFO AND SAY THAT THEY DON’T HAVE ANY ANSWERS. I’VE BEEN A LONG LOYAL CLIENT OF ITALK AND NEVER SEEN THIS POOR AND BAD SERVICE, I WENT AS FAR AS YOUR LEGAL DEPARTMENT AND THEY SAID THAT I WILL HAVE TO WAIT 15 DAYS FOR THE ACCOUNT QUERIES AND THAT THEY DON’T HAVE ANY ANSWERS AS TO WHATS WRONG WITH MY ACCOUNT, AND IN THE MEAN TIME I MUST JUST PAY THESE AMOUNTS TO KEEP MY NAME CLEAR. MTN SENT ME AN SMS SAYING THAT THEY ARE AWARE OF MY ACCOUNT PROBLEMS, AND MY SERVICE PROVIDER WILL REFUND ME ON MY ACCOUNT, HOWEVER ANOTHER PAYMENT WENT THROUHT ON MY ACCOUNT.I HAVE REFRENCE NUMBERS (TWO OF THEM THEY DID NOT WANT TO GIVE ME A NOTHER ONE OR MORE REF NR [protected]/[protected])BUT THEY MEAN NOTHING.
I THINK THAT TO STRUGGLE WITH ACOUNTS THAT’S NOT YOUR ISSUE AND SOMETHING THAT YOUR SERVICE PROVIDER CANT GET RESOLVED AFTER 3 MONTHS, NEEDS TO BE ATTENDED TO BY SOMEONE THAT KNOWS WHATS GOING ON BECAUSE TO BE HONEST, THIS IS REALLY STARTING BE AN IRRITATION AND TO FIGHT ABOUT IT ALL, DOESN’T SOLVE ANY PROBLEMS .
DEMANDS!
NOT THAT I AM DEMANDING ANYTHING BECAUSE IT’S NOT RIGTH BUT I REALLY NEED THIS ACCOUNT TO BE SORTED WITH IN 24 HOURS I NEED BILLING STATEMENTS FROM 1 NOVEMBER 2009, TILL DATE. I NEED A REFUND WITH IN 24 HOURS. I NEED SOME ONE TO CALL ME AND EXPLAIN WHAT WENT WRONG.
I DO NOT MEAN TO BE SO DIRECT BUT IF NOTHING IS DONE I HAVE NO CHOICE BUT TO TAKE THIS FUTHER TO CONSUMER COUNSIL, HELLO PETER AND NOW THE NEW PROGRAM OF CARTE BLANCHE WHERE THEY SORT OUT ISSUES LIKE THIS, ALSO A COPY OF THIS IS GOING TO MY LAWYER AND SEE IF THERE ARE ANY RESPONSES FROM I TALK, FOR ANY FURTHER PROPLEMS ALL NAMES ON TOP OF THIS MAIL WILL BE MENTIONED IN ORDER FOR ME TO SEE IF ITALK REALLY CARES ABOUT THEIR CLIENTS. MY LAWYER IS BUSY WITH MTN TO SEE WHAT HE CAN GET RESOLVED, JUST TO ADD, I DON’T NEED TO HAVE TO GO THIS FAR IF MY ISSUES ARE RESOVELD.
HERE ARE ALL MY CONTACT DETAILS
WORK NUMBER [protected]
MY CELL NR [protected]
MY WIFE [protected]/[protected](ALSO ITALK ACCOUNT)
THANX FOR YOUR TIME TO HAVE READ THIS, AND LETS HOPE NOTHING TURNS UGLY AND MATTERS CAN GET RESLOVED
JAN
we sent credit card of #3000 to the wrong number using share and sells process.
Hi Jan,
I am glad that you are sending this to your lawyer. Did is absolutly unacceptable. The same happened to me, they never gave me my free 350mb that i am suppsoed to get every month and charged me R3000.00. I have never paid more than my subscription fees as I rarely ever use my dataline at home.
Now they say it is going to take 25 days for the account querie to be sorted out in that time another debit order will go off for the incorrect amount. I was told my ###gwa Manala that if I cancel my debit oder my services will be suspended. I am also going to contact Carte Blance in this regard as this is not the way customers should be treated. I have now asked for a week that a supervisor contact me and to no avail.
I see on hello peter.com that there are hundreds of customers that has the same problem. And noone from Mtn gets back to any of them with a resolution.
Lets hope that this gets sorted before the end of the year as I see that there are people that have now been bettling for months.
Lizelle Kruger
[protected]
mtn 2010 promo
yesterday 11.8.09 i received a message from MTN that i am a winner of one million naira and a free ticket to the world cup 2010 in south africa based on my correct answers to questions put to me on the MTN world cup 2010 promo, and i was old to visit www.fifacup.net .tc for verification. i have been on the internet for the visit to the website for more than four hours, only to be told that the website is not registered on smartdots.com and therefore cannot be accessed. Haba MTN is this a promo to defraud nigerians or something to encourage your subscribers.this is my mobile number [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
Guys i"m certain I've spent well over N15, 000 on this MTN 2010 promo. and all i still keep getting is to text GO to 2010 that I'll soon be in the draw.
After reading all Ur posts, i just done on me that either MTN is being fraudulent or some smart dude is making real cash out of us.
Take for example, Zain is running a similar promo WAKE UP A MILLIONAIRE and they are always on the AIT for price presentation. Has MTN ever done that since they supposedly commenced the 2010 PROMO?
Guys I'm out, I'll take it that MTN has defrauded me and I'm gonna spread the GOSPEL...
MTN the massege you people are not true againt why? did you people want damage the identitty i didn`t know if yes reply us may we follow do so thanks. but beware of attempting to court.
I receive a message on my phone on 2nd Oct., 2009 dat I won 1million Naira them I Olabamiji need direct web for detials
+I receive a message on 2nd Oct., 2009 that i won 1 Million Naira then I search for it on the provided website on my phone, am yet not verify it please send me direct website to locate the promo
How do I collect the 1000000 MTN promise me thanks. since the day the message was sent to me that I was the winner of N1, 000000, I have followed all necessary steps as directed by MTN, that is, my name, my account number, etc. but I have never receive any response from them, or is it a joke? If it is true, how do I claim my prize, which day and by what time?. from WASIU OLADOJA OLATUNDE [protected].
HI
I RECEIVED A MESSAGE FROM MTN CENTRE TELLING ME THAT I HAVE WON 1 MILLION NAIRA.
I VERIFIED MY WINING AND I AM YET TO HEAR FREOM YOU.
MY NAME IS EKOROWIRO JACKSON ISE-EGHEGHE AND MY NUMBER IS [protected].
I NEED YOU PEOPLE TO GET BACK TO ME SO I WOULD NOT BELIEVE THAT IT IS ANOTHER OF STEALING MONEY FROM INNOCENT NIGERIANS
THANKS.
pls i received a text on my phone and its obvious that i am not seeing any sign of seriousness in what you sent pls send me a good reply about any thing you are going to do.[protected]
did i actualy win?
I RECIVED A TEXT DAT i WON 1MILLION NAIRA 4RM MTN.PLS HOW TRUE IS IT.MY NUMBER [protected]
well mtn i never knew u people were such a wicked, devilish and afraudulent manover untill today.u ask me to visit the webside www.2010offer.com with a code number i dont want to remember, i waisted the money i could have used for somthing more important in vain.i wish i never buy ur line.my number is [protected], i resides at Yola Adamawa State.Googluck
name not find on the winners list after been recieve sms congratulated me and sent all my details on the www.mtnfifacup. tk as indicated on the sms
here complain about the current mtnfifa promotion fpr not call or send any message to me as promised to redeem my price, #1, 000000 and fifa world cup ticket
my e-mail address:[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I got the message that I wom the price of #1, 000000 and fifa world cup ticket amd sent the code number as required and till now I am yet to heat anything from mtn
phone no:[protected]
i received a mail that i won #1 million and a free ticket to the 2010 [W/CUP] With a verification code...? J.O BOLARINWA
pls reply to this adddress Lovelyleye@yahoo.com
I loaded a 400 naira recharge card and my account was not credited.i got a message that it will be done in 24hours, this was on 28/8/2009. its more than 24hours now and its not been credited, I tried again and I got a message saying I have already used the card while my account was still not credited.Im still waiting today is 29/8/2009.I couldnt get to customer care on my line .I m very disappointed & disatisfied with Mtn services this days .IMy MMS are usually not sent and if they are sent they are not delivered.
poor service
I have three cell phone cotract with mtn and it happened that I fall behind with payments, I called them for my statement and making payment arrangement, I was assisted by gugulethu who was so nice and calm by the time of requesting payment from me, I asked that she sent me an individual item billing on all the line, she promised that after I had made my first instalment she will fax it to me, I made the 1500.00 payment abnd advised her I had paid, she was so thankful for the payment and requested that I had to remind her the following day for the individual sttmnt for all the accounts, I did as she requested and she promised to send it to me, since from there she never send anything to me and 3 days back I had paid the outstanding in full and requested her that she send me my request, belive until today am suffering to know whats going on with my lines, [protected] is one of my contract lines
The complaint has been investigated and resolved to the customer’s satisfaction.
I have not been advised that my contract period of 24 mths. is over and now i am being billed the normal fee of R162 a mth. as apposed to R89 a mth. Why have i not been informed? I quess MTN is making money dishonestly ! I Have been a loyal contract member for 14 yrs. Is this the thank u we get! I thought that in business we should try and hold on to our customers but with MTN they just dont care, They are too busy sponsoring events at our cost! Well all I can say is Yebo here I come! Cell C to the rescue! I will spread the word around to encourage others to Port to MTN's competitors! BYE, BYE, MTN.
I have been without comms for 10 days now. I have lodged an official complaint at mtnsp but no respone.
Please help. please call [protected] if you are willing and able to deal with my problem
thanks
tielman.viljoen524@gmail.com
Poor MTN cellphone reception in Risiville, a suburb of Vereeniging. After various complaints in the past I decided to submit another complaint about the poor MTN reception in the area.(No assistance from the MTN cellphone shops in the area) I "upgraded" my internet stick to include Wi-Fi to see if I can improve the signal strength. One has to go outside the house to be able to answer incoming calls and also take my Laptop to the Lapa outside to be able to work on it. I had immediate response from the "coverage" department and an apology and that my complaint will be addressed within 96 working hours. It is now 192 working hours later and no response from MTN. They don't even respond to my e-mails to them. The person who are suppose to contact me is a person with the name of Bovern. Well yes, that is MTN
credit limit
My cellphone account is sitting at r18000 and my credit limit is r350.00, I want to know why they let my account run to this amount and when I call the call centre I am given a reference number and they do not give me answers I want know what is the purpose of a credit limit if it cannot be be used. All I know is they are making money out of the consumer to pay for their 15 birthday prize competition charging customer an amount of r7.50 per sms which is a ripoff
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the exact same problem, my account is sitting on 8100 for month of july, my credit limit is 6000. My average monthly spend is 2000, they let my account run 4 times it's usual amount with a notification or courtesy call.
004848 [protected]
not loaded
13th July 2009
My data bundle of 2g should have been loaded on the 13 June 2009. I called the service dept on the 15th June as it was not loaded. and was told it would be loaded in 2 to 24 hrs. I contacted the service dept again on the 18th of June and was told it was loaded but for some or other reason had not got to my account. They would reload and again 2-24hrs should be active, ref no 2430235 given. Popped into Northmead mall, 3 times, and was assisted by MPHO. Same story given to her that it would be on 2-24hrs. She was also given two ref numbers. I phoned service dept agail on the 23rd of June as I still did not have my data bundle, again told system showed loaded but not activated on my account, will do reload and should reflect 2-24hrs, ref 2438236 given as previous ref was signed off? Phoned head office on the 29th June as I still did not have my bindle and spoke to, spelling of names is as it sounds, MAROOMA who promised a call back that day or the following day as she would see to it that I received my data. Needless to say the neither the call back or the data materialised. I called service dept again on30th June and spoke to FELIZE who called her supervisor NISHA who informed me it was sorted and I should have my data 2-24hrs, ref [protected]. Called again on the 3rd July and was promised a call back by NISHA. Ha ha...no callback! Phoned again on 6th July spoke to GADJET who told me I would have to wait 20DAYS for the problem to be sorted. Demanded to speak to NISHA but she was busy and would call back...ha ha still waiting! Phoned again on the 8th July and told cannot be helped as system was down. Asked if NISHA could be asked to call me back...ha ha wasting my time waiting for calls to be returned, the only call I ever got back back was from MPHO from Nerthmead Mall. It is the 13th July now and my new bundle has been loaded but still no feedback on last months bundle! Is this a reflection I can expect from MTN-SP.
The affected cell no is [protected].
My e-mail is [protected]@absamail.co.za
Thanking you. D D Merckel.
Wonder if I will get a reply to this?
The complaint has been investigated and resolved to the customer’s satisfaction.
breach of contract
I have logged/registered three complaints to mtnsp south africa, monthly billing me for itemized billing. Last complaint reference number: [protected]. I have however not even received an account let alone an itemised billing account, in the post for the past 5 (Five) months. I am paying for a service not rendered. I have been a loyal client of mtn for the past 12 years. My contact details (Address included) have not changed for the past 12 years. Mtnsp have not answered any of my querries and keep deducting money for a service they fail to render. I have given up all hope with them and they leave me no option but to take my business elsewhere. Norris dryden - [protected] / [protected]@telkomsa.Net
customer service and scams
Mtn south africa are hopeless
I have written 3 emails to them about what I see as a mtn scam
The last email to [protected]@mtn.Co. Za was deleted by a charles mo without even been read
Its actually disgusting and I am now moving to vodacom
The complaint has been investigated and resolved to the customer’s satisfaction.
I am complaining for the poor service which I got from MTN, the day I got my phone again I paid my contract but they didn't give me what belongs to me(AIRTIME AND DATTA) last month (September ). poor service of the MTN OTTERY (CAPE TOWN), and I was told that it is franchised but it is really killing the MTN reputation, they are ignoring my calls even now. can MTN take this matter serious please ASAP.
My cell contract with them was due for an upgrade and after all attempt to get a "white pearl" BB Bold 9780 at the branches in the Vaaltriangle they reverred me to the 808 call centre and upgrade over the phone. I've contacted them on the 11.11.2011 to upgrade my contract and they lady informed me that I will get my BB within 5 working days. (My call ref no 8073 8155). I've contacted the 808 number yesteday 18.11.2011 around lunch time to follow up on my phone and when I will get delivery because it is over 5 days and a lady Kgomotoso informed me that she could not get hold of the RDT (delivery department) so she can't tell me on where my phone is or when I can expect delivery but she will phone me back. Tipical of MTN, they DID NOT! So, I phoned back to 808 on the 18.11.11 at 10:32 to find out again on what is happening with my phone (AND TAKE NOTE, MY CONTRACT HAVE BEEN UPGRADED AND IS COSTING ME MORE BUT I'M STILL SITTING WITH MY NOKIA, NOT MY BLACK BERRY!) and Josef assisted me also trying to find out from the RDT department but still they did not answer. He told me that he will phone me back and I said to him that he better! Luckily he phoned me back but still telling me that he can't get hold of them so he don't know what is happening with my phone or the delivery! SHOCKING TO SAY THE LEAST! I'm so furious as I'm sitting here that I can scream and will definetly spread the word of the terrible customer service I'm getting from MTN! They have the cheek to upgrade your account, charge hou higher tariff and monthly fee but not delivering the phone. Sad, I'm sticking to my part of the deal in upgrading, but now MTN is not sticking to their part of delivery! Not even the branches in the Vaaltriangle can be of assistance to me. MTN can take my contract and stuff it!
Goeie dag
In die begin van Junie 2011 het ek in die Taalgenoot van die kontrak Top up 50 vir R19 per maand gelees.Ek het MTN gebel (die nr op die advertensie) met die man gepraat en gese ek stel belang in 2 kontrakte vir my kinders.Hy het my besonderhede geneem en gese dat iemand my sal kontak.Daar het 'n dame my gebel en gese dat hulle nogsteeds besig is met my versoek.Maar 3 weke later het ek nog geen kontrak of oproep gekry van enigiemand van MTN.Ek is baie ontevrede want vandat ek 'n kontrak het, is ek MTN.
Is dit die diens wat 'n mens kry as jy kontrakte wil uitneem, as dit is sal ek eerder na Vodacom toe gaan.
Ek vertrou dat ek nou van MTN sal hoor.
Mev Ina Peens - [protected]
On the 24/11/09 I had 775.65 mb of 1gb at 9.30am .The very next day there was o mb left, and I did not even used the internet. From one mtn shop to the next (6 IN TOTAL) even the one in pavilion.And quest what nobody can help me. There excuse, sorry we don't have the access code.One on the bluff (Durban) send me to the Pavillion.I renewed my contract 4 times but I can assure you it was the last.So much for customer services .
loading a recharge card
I tried loading a #750 recharge card but mistakenly 8 digits out of the 12-digit pin number got erased. The last four digits are: 7660. The serial number for the recharge card is [protected]. I have tried to speak to an agent but all my effort has been futile. Please be kind enough to help me solve this issue as soon as possible
i really do hope that mtn we help me rectify this problem, that would go a long way to describe how excellent their network is, and that will make me proud of mtn everywhere i go.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought a #400 recharge card, load it aft scratching it nd it refuses to reflect on the account bt rather saying that, the card has been used or does not exist, the number I loaded was [protected], the serial number is [protected], my phone number is [protected]
9
recharging my mtn modem with 14 digit have not been going through. please help me.
i have been barred from recharging and my numbehr is [protected]
I bought N200 card but while scatching I mistakely removed a number of which I have tried to load it but the invisible number is my problem.
The serial number is [protected].
If possible help me to load it to my cell phone +[protected]
my name is yeroson, i try to recharge my phone with #400 card since yesterday but the result is as the same up to now that (kindly check your balance using *556#, if you have not been credited, you will get your credit within 24hrs.) & the serial number are: [protected], i will be very much happy if you asist me thanks. MTN EVERY WHERE YOU GO...
I tried loading a #200 recharge card but mistakingly scratched the four middle numbers out. The other numbers are 2797 **** 2006 and the serial number is [protected]. Please help me retify this problem and my phone number is [protected]. thank you
my name is richard i try to schrach a recharge card of #200 but i mistakely scrach some numbers with it .but the serial numers are [protected].i what to load it to [protected]. iwill be very happy i you can help thanks.
i tried LAODIND A #200 RECHARGE BUT MISTAKENLY 4 DIGITS OUT OF THE PIN GOT ERASED THIS IS THE SERIAL NUMBER [protected].PLS HELP ME RETIFY THIS PROBLEM. I HAVE ALSO BEEN BARRED FROM LOADING.MY EMAIL ADDRESS IS kolapo_def@yahoo.com, my phone number is [protected]...dolapo
thank you
I TRIED LOADING A #400 RECHARGE CARD BUT MISTAKENLY 8 DIGITS OUT OF THE 7-DIGIT PIN NUMBER GOT ERASED. THE LAST FOUR DIGITS ARE: 5079. THE SERIAL NUMBER FOR THE RECHARGE CARD IS [protected]. I HAVE TRIED TO SPEAK TO AN AGENT BUT ALL MY EFFORT HAS BEEN FUTILE. PLEASE BE KIND ENOUGH TO HELP ME SOLVE THIS ISSUE AS SOON AS POSSIBLE
a cash only store
2009/07/05
I entered the store with the purpose of purchasing a new cell phone. The sales assistant was helpful, and I made my selection. I enquired about the cost of the phone and was told the price, which I was happy to pay with my credit card. The amount being r3300. I was then informed that they could not accept my credit card as they did not have a credit card machine! I could pay for it cash, and was politely told the bank is right next door.
I am very surprised that a retail outlet that sells products well into the thousands of rands did not have a credit card facility.
I went to the bank, made the withdrawal and went back to the store. I then asked that since they had no credit card facility, and most certainly wouldn't accept a cheque, that they could give me some discount, I suggested 10%.
The sales staff at this point said it was not possible. I queried why a store that didn't want cheques or credit cards, thus amounting to poor service facilities, wasn't even prepared to give discount for large cash purchases.
I asked if the manager was able to approve this, since the three sales assitants obviously did not have the authority to approve the discount on their own. They said they would call their manager. I was already counting out the cash and was ready to pay but, now I would have to wait, and wait, and wait, while they attempted to contact the manager. So, as one does while one stands and waits, one wonders why one should accept such poor facilities from a large company.
I asked the sales assistant how long they had been operating and what was the rason they had no credit card facility. I was yold the store had been reopened only six weeks earlier and that they were still waiting for a machine from nedbank. I find this odd, that a retail outlet, that plans a store revamp and opening, does not plan for a credit card facility prior to opening. The sales assistant agreed with me that it was poor service, and that they have lost other customers because of it.
I asked for the managers name and contact details, as I stated to the sales agents, I would lodge a complaint against the store. I was given her name and cell number. I was also given a technician name and cell number. Note, these were only names - no surnames provided.
At this point my patience had run out. I was annoyed I could not use my credit card, I was unhappy I could not get the discount immediately and I was irritated that I had to stand there and wait, wait, wait while the staff attempted to contact their manager. I decided that mtn, and most certainly this store did not deserve my custom, and chose to walk out.
My question is this: why would a retail outlet not have a credit card machine?
Ms ladbrooke
The complaint has been investigated and resolved to the customer’s satisfaction.
mtn share and sell
Using the mtn share and sell, i transfered #200 recharge card to [protected] from my cell phone [protected].i received a message saying the amount was not transfered but the recharge card was not returned.I tried calling customer care but was referred to their website .Please i need an urgent reply.My e-mail address is [protected]@yahoo.com. Thanks.
Read full review of Mobile Telephone Networks [MTN] South Africa and 135 commentssms misuse
I pay R50 for 200 sms's per month. I have noticed that a unknown number has been used on my account. I queried it with MTN but did not receive any feedback.
This has been happening over the last 5 months.
The cell number which is used on mu account is [protected]. When i dial this no, it says the no is unknown? What is happening here?
My cell no is [protected]
email [protected]@ananzi.co.za
The complaint has been investigated and resolved to the customer’s satisfaction.
over-scratched #400 mtn recharge card
I over-scratched a #400 mtn recharge card. The serial number of the recharge card is: [protected]. The first six digits of the recharge card pin is: 313379, while the last digit is 2. The six digits between the first six and the last have been over scratched. Kindly assist me to recover the over scratched numbers to enable me load the card. My mobile...
Read full review of Mobile Telephone Networks [MTN] South Africa and 7 comments15 years competition
Mtn is loosing bond between its customers and its interests, the 7.50 competition is a scam that is ripping subsribers off their pockets and trust, I feel mtn had a downfall.
The complaint has been investigated and resolved to the customer’s satisfaction.
if you want your money back call this woman at mtn for you money
Bridget Bhengu
Public Relations & Communication
MTN SA
Tel: [protected]
Fax: [protected]
Email: bhengu_b@mtn.co.za
Hi Bridget
Thanks good
The stare news paper reported cell phone gaint closes sms. You won’t have me and my family as a customer no more. And the word of mount will prevailed I will let all the people I know what you did and so will they. You at mtn have made all of us more poor then what we where yesterday thanks Mtn
Note: I know 10 customers will not have and afact on your bottom line it will make deference in my life.
Hamba Kahle!
Mtn
Thanks
Lorenzo Kater
lorenzo.kater@absa.co.za
lorenzo.kater@bdsol.co.za
Tel: [protected]
Cell: [protected]
Egalitarian
--------------------------------------------------------------------------------
From: Bridget Bhengu [ MTN - Innovation Centre ] [mailto:bhengu_b@mtn.co.za]
Sent: 06 July 2009 09:03 AM
To: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Subject: RE: mtn scan
Good Day Lorenzo,
This serves to confirm receipt of your mail, MTN will respond to you before close of business today.
Kind Regards,
Bridget Bhengu
Public Relations & Communication
MTN SA
Tel: [protected]
Fax: [protected]
Email: bhengu_b@mtn.co.za
From: Lorenzo.Kater@absa.co.za [mailto:Lorenzo.Kater@absa.co.za]
Sent: Monday, 06 July 2009 08:52 AM
To: Bridget Bhengu [ MTN - Innovation Centre ]; ayanda.shezi@dpe.gov.za; patrick@nlb.org.za; Kater, Lorenzo; tkhumalo@dailysun.co.za
Subject: mtn scan
Hi as per our telephone conversation here is the e-mail pertaining you rip-off competition.
Can you please send me and acknowledge mail back to confirm that you are aware of this.
Note: if not will peruse alternative avenues
Thanks
Lorenzo Kater
lorenzo.kater@absa.co.za
lorenzo.kater@bdsol.co.za
Tel: [protected]
Cell: [protected]
Egalitarian
--------------------------------------------------------------------------------
From: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Sent: 18 June 2009 10:44 AM
To: 'mariet@nlb.org.za'
Subject: FW: need help
Good day Mariet
As per our telephone discussion here is the email pertaining MTN’s birthday competition scam.
Awaiting your response?
Thanks
Lorenzo Kater
lorenzo.kater@absa.co.za
lorenzo.kater@bdsol.co.za
Tel: [protected]
Cell: [protected]
Egalitarian
--------------------------------------------------------------------------------
From: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Sent: 15 June 2009 08:12 AM
To: 'patrick@nlb.org.za'
Subject: need help
Hi can you help me it seems like no one care even this big multi billion dollar company say it has a lot of lawyers so it will take on any one. As per there marketing departments radio interview yesterday on 702 radio station.
Good day
Phuthuma Nhleko
Irene Charnley
Santie Botha
Bernice
--------------------------------------------------------------------------------
From: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Sent: 26 May 2009 01:31 PM
To: 'majola_p@mtn.co.za'
Subject: need help on this
Hi hope you can help me
From: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Sent: 26 May 2009 08:09 AM
To: 'tkhumalo@dailysun.co.za'
Subject: need your help
Hi my name is Lorenzo Kater cell [protected]
Hope you can help me I have enter the computation at mtn.
I have spend R3 000.00 to play hopping that I will win something
1. And had accumulating more than 1million 77 thousand points Lets say you, the individual, wish to ” win ” the bond of 1 million You will have to do the following to be the ultimate winner ( assuming you can afford to send 500 sms’es every day - which is what you are going to have to do to be the winner )
2. Day 1 @ R7.50 per sms x 500 = R 3750.00 per day
3. Week 1 @ R 3750.00 per day x 7 = R 26 250.00
4. Month 1 @ R 26 250.00 x 4 = R 105 000.00
5. Duration of 15 week competition at present rate of spend = R 4 200 000.00
6. So, unless I am BADLY mistaken, you will need to spend R 4 200 000.00 to win a one million rand house.
7. Please correct me if I am wrong!
All I want to know is like a simple answer I who won lass Sunday’s price and how many points did the person collected try to phone mtn no vale Ref [protected] I play without knowing where I stand and that isn’t right or ethical. Hope you can help me pleas We are not even convinced that the winners do exist for real. Why don’t they even show us that the winner won by how many sms`s or points. like me "Given that in December '08 MTN had 17.2 million subscribers in SA, just one sms from each would rack up R128 Million in revenue. If just 10% of the subscriber base sends 10 sms's, same thing. Judging by frikkerex's post, many people are going to get caught in the loop. Most of these will be people who can't afford to purchase many of the prizes on offer, and just want to win something " and I did not get and sms or a phone call as per mtn guide lines “The Promoter is not responsible for entrants overspending by sending too many SMS entries. In order to assist entrants with managing the number of SMSs they send, the Promoters will endeavour to send warning SMSs and phone calls, when possible, to the relevant entrants when they have reached the daily limits set by the Promoters.
I have contacted ms Barbara Hogan on respond as yet
Thanks
Lorenzo Kater
lorenzo.kater@absa.co.za
lorenzo.kater@bdsol.co.za
Tel: [protected]
Cell: [protected]
Egalitarian
Note: this is from the minister’s office
--------------------------------------------------------------------------------
From: Ayanda Shezi [mailto:Ayanda.Shezi@dpe.gov.za]
Sent: 25 May 2009 01:09 PM
To: Lorenzo Kater (Lorenzo.Kater@absa.co.za)
Subject: RE:
I’m not sure how you’d like us to help you sir. MTN is a private company, perhaps it’s better for you to contact them directly, or contact the department of trade and industry.
Regards,
Ayanda Shezi
Note: this is from the (department of trade and industry) DTI
For future reference please quote this number ([protected])
Response:
Please kindly contact the Advertising Standards Authority of South Africa (ASASA) on the following contact details Tel: [protected],
Fax: [protected], Email: complaint@asasa.org.za or alternatively log on their website www.asasa.org.za to lodge the complaint electronically.
Please contact us again if you require any further information or assistance.
Regards,
the dti customer contact centre
0861 84 33
Note: this is from the (Advertising Standards Authority of South Africa)
Thanks
Lorenzo Kater
lorenzo.kater@absa.co.za
lorenzo.kater@bdsol.co.za
Tel: [protected]
Cell: [protected]
over scratched recharge card
I bought a recharge card of 200 and over scratched the pin number I will appreciate if my account credited to that tune. The seril pin code is [protected]. My phone number is [protected].
unbarred [protected]
My line [protected] was barred this morning due to low credit.I recharge with 3000 naira but uptill now my line is not unbarred.pls unbarred my line to enable me reach out to people.
JOSEPH JOHN HAYAB
The complaint has been investigated and resolved to the customer’s satisfaction.
i want to lock my credit 4rm been use.but later i forgot my password.i tried ccalling the customer care but they did not respond.pls unbarred my line to enable me reach out to people.this is my no [protected].these are d no i do call most [protected], [protected].and i am having 173 naira on it.pls i cant call out
i missed a number trying to recharge my phone and was barred. pls i need u to unbar my my line [protected] name Ifeoma Umeh
my own line is also bared please help me [protected]
email address mattjohnade@yahoo.com
Pls my mtn was barred from making international calls. Help pls. [protected]
Pls mtn should unbar my line [protected].tried loadin a recharge card sent 2 me, it refused to credit me but the same pin credited my friends line
my phone has been barred. i need help,
my line is barred
my line was barred around 6;30am this morning, i recharge with 3000 naira but i am still not unbarred.Ihave tried to reach your customers care but no positive responce.pls unbarred my line.
Joseph John Hayab
The complaint has been investigated and resolved to the customer’s satisfaction.
PLEASE UNBAR MY LINE.THE NUMBER IS [protected].I CAN NOT MAKE CALLS BUT I CAN RECEIEVE CALLS
my line was barred one and half week ago. I can't call but can receive calls, I tried customer care but not going through please help me unbar it.my number is [protected].I loaded #100 recharge last.Please help me out. Thanks 4rm John.
my line is barred since last two month i cant be able to call out but i can receive.i have tried to call the customer care but is not going pls i want you to help me to unbar it because is my buisness line .this is my number.[protected].my last recharge was 100 naira but when i cant call out i have use it for browsing.pls help me out.
thanks
from adisa joseph.
my line is barred on tuesday 5th of may, 2009 around 11.00am i have 99.01 naira in my line.i tried to call your customer care but is not going. please solve this problem.my line number is [protected]
my mtn line was barred, i cant make a call with it please unbarred it.this is my number [protected].
mtn &15& competition
The new "37187 MTN" competition is so not a good competition. In fact it draws all your money out with the seducing continuous sms's.Yesterday I tried to increase my chances of winning by playing the competition with an airtime of over R450.According to MTN this does not even guarantee your winning ticket. You will always be told that someone else won the competition and you should try again. It seems to me that this competition is only designed for the rich.Literaly it says that lets see who can send more sms’s for R7.5 each and he/she will be the winner. In other terms a person who cannot even afford four sms’s for a total of R30 is not legible for this completion. It is only if you willing to spend R1000 or more that you might win. This competition is not fair because it only targets a certain group that can afford it. We are not even convinced that the winners do exist for real. Why don’t they even show us that the winner won by how many sms`s or points. This competition is a public skelm.I would like to warn every MTN customer to not indulge to this competition.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi.
Face it guys. This competition is only for the rich. I've spent a week and spent roughly R3000. I know low income earners that 'THOUGHT' that if they entered with one sms, that they where likely to have a CHANCE of winning. But this was not the case for them.
As for me, i felt that i am getting closer to winning each time I received an SMS saying that i was closer to winning. WHAT A SCAM.
HAPPY BIRTHDAY MTN.
At the cost of your subscribers.
Hi
I think it is a complete scam my wife played for one week neerly 24 hours the points I have is a masive lot and I played from the beginning and it looks to me if you know sombody by MTN your chance is very good. Why I say that I could have put down a very good deposit on a new car.My points at this moment is [protected].
Kobus
Thanks Faried, I see your point of view and agree that it expensive to compete in this competition to win something. The thing is that some people are more competitive then others, which make the competition expensive as the one person is hell bent on beating the other to win so that person raises the bar for the next person and so on. You can only win any of the prizes once; after you have won they take your name off the list for that prize. This is definitely a game of skill, stamina and calculated risk for anyone wanting to win the prizes.
I think that the first person who won the car was the luckiest as he/she spent the least amount of money & time to win it. It's a case of "the early bird catches the worm", i guess!
Hello Killjoy
Firstly, I would like to congratulate you on winning those lovely prizes. My R3500 was spent in the first week of the competition.My daily limit was R500 and I played like a trooper.Did all the bonus points questions .One night I raked in over 110 000 points and by Sunday I had 351 230 points.I felt good.I received a wake up call the following Monday when the MTN operator told me that the Fortuner winner sent in over 2500 sms’s and spent almost R20 000.Wow this competition was certainly too rich for my blood.The competition is flawed in many aspects.They could have put measures in place to level the playing field giving the less fortunate, or shall I say Fortuner, a sporting chance.They could have given you one free sms for answering 5 questions correct in a row.They could have given extra points for answering swiftly.
They could have made the sms’s cost less the more sms’s you send in.Say after your first 100 sms’s you start to pay maybe R5.Or they should have pegged the daily limit to 100 because then the competition would really be about who knows the answers.Don’t you think that a possible R750 per player per day would be enough for MTN”s coffers? Nobody from MTN has come back to me about the money I lost because of all the dodgy questions with incorrect answers. Maldives is a tropical country and not Hawaii! And neither a lion nor a rhino appears on a R100 note.
Anyway I hope you can understand my point of view and I am truly happy that you won.In the back of my mind I’m hoping that you are not an MTN employer.Ha! ha! ha! As they say in the movies, ”Your gamble paid off”.I think that sums it up nicely.
Faried
P.S. Do you know how that car is haunting me? Everywhere I go, all I see is Toyota Fortuner, Toyota Fortuner, Toyota Fortuner .It is certainly a lovely car. Oh if only!
Just my 5 cents here - I have so far won a laptop, cell phone and a Toyota fortuner in this competition and I feel that if you are not prepared to play hard and spend some money in the process, then you should not enter the competition in the first place. The problem is not that you don't win; it is that you are not prepared to compete with everyone else for the prizes. It took me three weeks to win the car and I did spend quite a bit of money in the process, but i feel that it is worth it if I take the value of the car and compare it to what I paid in sms' to win it (I am not a wealthy person by any means in case you are thinking that). I set myself a Rand limit and I played within that limit and it paid off!
I do feel that the sms' could have been a bit less costly (R 2.50 is a good number) but your results will be the same because many people are competing in the competition and a lot of contestants will only stop when they are ranked no. 1 - this is the main reason for the costs being so high in my opinion.
So the National Lotteries Board is now investigating whether MTN is running an illegal lottery.What is under investigation is how the winner is determined.If it is done through a draw or by chance, then it is an illegal lottery.Yeah right! If only it was a game of chance or a lucky draw.MTN has made sure that this, ”competition”, is, ”skills based”. The best capitalistic, money grabbing game ever.Spend as much as you like to improve your chances of winning .They have run this competition for 5 weeks now and your points keep accumulating, but they are still advertising that if you enter now, you can start winning.There is no way that new contestants could catch up with people who’ve spent, I mean played, from the beginning.Some of them have earned in excess of 2 million points and spent over R30 000!. I can tell you that their abundance or lack of general knowledge, have very little to do with their points standing.Their bank balance have everything to do with it.There are whales who are creaming this competition.Of the 6 people who’ve each won the SUV( their names are all available on the MTN website), all 6 of them have also won a laptop respectively. They have accumulated so many points and spent so much money that they will always stay in the lead and most likely win again.(The milllion rand house bond).Oh I wish it WAS more like a MTN user lottery then at least I would stand a minuscule, far out, zither of a chance.Emphasis being on, ”chance”, but with this competition I stood no chance at all unless of course I had R40 000 to burn.Great idea to let winners win again, thus keeping them in the game and assuring that they keep spending their money.I sent over 400 sms’s and amassed 351230 points which is small fries in this competition but it cost me over R3000.I'm on, "Pay as you go nuts", so I don't owe MTN anything, but what about the poor soul who's been playing on contract and who maybe can't afford to pay up? Yes it's easy to say that you are responsible for your own actions, but with MTN's messages telling you that, "You are in the lead", "You are our best player", "Very few reach this level", and my favourite, "You are the lord of the game", it's easy to lose focus and be seduced into playing more and more.
MTN taking your money, everywhere you go.
Doo do doo do do do doo! Kaching!
HAPPY BIRTHDAY MTN!…I really mean that.
Faried
I AM SO SICK AND TIRED OF SCAMS FOR THIS IS THE SECOND TIME THIS YEAR I HAVE WASTED MONEY OR AIRTIME ON MTN] COMPETISIONS OR [ PROMOTIONS] THAT DONT EVEN EXEST MTN SHOULD HAVE SOME KIND OF CALL LINE SO WE CAN FIND OUT IF THESE COMP, ETC ARE LEGIT OR NOT.
If at any point MTN should have any competition that involves any financial impact on there clients, it should not be sent via sms to reply or sms to number and there is an emmediate deduction.
I think there should be an sms to indicate the customer should go visit the site, register an agreement on the site and then sms. Cellphone companies get away with the making money without proper consultation and understanding to the consumer. It has become such an environment of no control that even financial companies are looking at ways of funding loans via SMS verification. This ignores the NLR and NFRC regulations upfront and these institution accept the slap on the wrist as that is all the punishment that is given.What is sad we cannot live without communication, however we can live without fraud and being pray to fraudsters. Cellphone companies whould take responsibility for these type
HI, Ek het my sms's begin ontvang op die 16.5.2009 omstreeks 12hoo pm. Ek het begin met my sms's. Elke keer word ek verseker dat ek so na aan die mini pc. is om te wen, maar ek moenie opgee nie, want daar is nog die motor plus die huis om te wen...Ek kan dit nie bekostig nie maar alles lyk so goed... Vandag, Saterdag het ek my man eers gestuur vir AIR TIME, EN TOE MY DOGTER, EK HET OOR DIE R320.00 gespandeer vandag en my punte telling staan op 28, 340. Niks weer van MTN gehoor nie want my AIR TIME is gedaan. Hulle weet presies hoeveel jy op jou cellphone het! EK IS BITTER ONTEVREDE, WANT EK GEBRUIK HULLE DIENS OP MY CELLPHONE EN OP DIE INTERNET.
STOP STOP STOP ASSEBLIEF!
SANDRA ZEHMKE
OOS LONDEN
CELL NO. [protected]
I am presently at 24890 points but have not won even a pin.How many more points must I amass to win. Yesterday I was always told how close I was to winning the mini pc but my god goalposts were shifted until this morning. Come on MTN this is 2009 be transparent and let your customers know better about this competition.
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3. Writing the Title:
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4. Detailing the Experience:
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Mobile Telephone Networks [MTN] South Africa Contacts
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Mobile Telephone Networks [MTN] South Africa emailscustomercare@mtn.co.za100%Confidence score: 100%Support
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Mobile Telephone Networks [MTN] South Africa address14th Avenue, Johannesburg, 2196, South Africa
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my name is Adanna from Anambra state, please i partispated in MTN registration exercise in 2010 under mega vin communication onitsha Anambra state and ever since then no payment was made, not even a kobo was given. please i need assistance. Ada is my name.phone number [protected]
my name is iheanyi onuoha i lost my phone together with my mtn line i bought since 2002 last saturday.i tried retrieving it online and i was told to put the new sim after 3 hrs which i did, yet it did not work.i went to mtn office here in Abuja and was given a form to fill and after meeting all the requirements i was given a welcome back sim which i was asked to put on my new phone after 3hrs.it has not worked till now.pls i am stranded as my clients will be worried too.i have lst contact and wiil not like to change that line.i need help.onuoha iheanyi is my name from abj.my no is [protected]