Morgan Properties review: Urgent rodent issue at Taylor park apartment please help! Deshira Thompson

Good Evening,

My name is Deshira Thompson and I have been a resident at Taylor Park Apartments for about 2 years.  When I originally moved in October 2021 I had discussed with the leasing manager that I noticed major holes and droppings and mouse traps that were left. She did have maintenance come in and "fill them" and reassured me that the problem had been taken care of.  Fast forward to the present day and a complaint was made back in November on the 8th or 9th of this year, and that was only when I noticed so I'm sure  the mice had already been existing for some time.  From November 13th to november 17th maintenance was in my home at least 4 times "filling holes" due to mice.  Maintenance expressed that what he was doing was just a bandaid and the holes needed to be sealed properly included caulking, or sheet rock, etc (whatever is needed).  Finally orkin came on the 17th after me reaching out to Corporate and a manager by the name of Angela. I did hear from her once but I haven't heard from her since which is disappointing because obviously the leasing office isn't getting the job done.  The way this has been handled has been HORRIBLE TO SAY THE LEAST.  There has been a non-chakaunt attitude from morgan properties and orkin.  I have NEVER, and I mean NEVER experienced mice from the time I grew up till my first apartment back in 2010.  After consistent follow ups on my end I finally heard back on Saturday that an exterminator  is coming Thursday.  What has caused me to reach out to so many different people is because I am not being advocated for, especially not  by the leasing office or Morgan properties.  I called today to follow up thursdays appt and asked chrissy what the game plan is.  She then proceeds to tell me that Orkin let her know the seek and seal method "DOES NOT WORK" the mice chew through it.  I then asked her how the holes would be closed because I know people who have had this issue and their walls were sealed, not left open with foam and brillo pad that the mice can just chew through again.  She then basically states she has no plans on closing them, so I ask what? that makes no sense when that was the whole point, and if the current method you have has been deemed as not suitable then why would you leave that in someone's apartment. it's like since they don't live here it doesn't matter. I asked if I punched the wall how would it get fixed? she then started getting snappy as if what i'm speaking of is crazy. with a nasty tone said "Fine! i'll put in a request for caulking"  the leasing manager was the one who has been reassuring me from day 1 that this was handled and she's on my side, but it's been the total opposite. I had been calling throughout the day. She called back 10 min before she was leaving, rushed me off the phone and hung up on me!  And I know if this was anyone of your homes for over a month it would be unacceptable. Throughout this entire issue I have gotten slow progress, poor customer service, and very lazy attitudes and they all have been from management. If you were advised something doesnt work why would you leave that in someone's home? Is this the Morgan way? Are mice normal for your building where it doesn't matter?  I am reaching out for anyone to please help me get my building and apartment corrected the right way, because I am the tenant. My communication is through a third party but when rent is due you want your money. SOMEONE PLEASE HELP ME! I am living in an infested building that no one cares about, I shouldn't have to move because the property isn't being taken care of, that's not fair, especially when I pay on time every time.  I have attached pictures of how I have been left to live and the LEASING MANAGER and MAINTENANCE manager both think this is proper living for almost 1700 a month, please just think if this was your mother, your child, anyone you care about, even the president would you still be okay with this? and this is happeneing in my kitchen where I eat