Morgan Properties
Reviews and Complaints

My A/C is not strong enough to provide the proper air to my unit. I had this issue last year in which I keep the A/C on ALL day, but my apartment is still 81. The maintenance people keeps saying the unit is working, but the bottom line is it needs to be replaced because it does not provide the proper air flow to my unit. This is not the way a person should have to live when they are paying their rent every month, and paying higher electric bills due to the apartments failure to provide an adequate unit to heat and cool the apartment. I do not need another maintenance person to come to my apartment to tell me the a/c unit is working, when it clearly isn't efficient. Also do not have anyone inspect my apartments a/c in the AM when it is the coolest part of the day, have Corporate visit my apartment between 3pm - 8pm and see what my kids have to endure during the summer. I would like to get this issue resolved expeditiously, so that I do not have to take this up with the BBB and our local news. Thank you.

My lease is about to be in July and I wrote a letter to the rental office letting them know I would not be renewing. I was told that since I didn't respond to the renewal agreement they sent out months in advance, which was November of last year, that my lease was automatically renewed. First of all that renewal is supposed to be sent out 75 days before the lease is up and it was not. And I already submitted my 60 day notice. I wrote a separate letter as I was told by the office manager stated why I needed to move and could not afford to live here because they were raising the rent. She said she contacted her supervisor and they said that I would be charged as well. I don't believe this and this isn't right.

I'm a resident at the Woodacre Apt and on June 14th, 2019 some of the residents in building 907 decided that they would let off fireworks in the parking lot. The fireworks where going towards a building that already had a fire and possibly on to the roof of that building. There where small children with them and not to mention the vehicles of the residents in the parking lot. Also here seems to be a big problem with people doing drugs out back of the buildings. The leasing office will send out letters when alerting them the problem. I don't think the letters are scaring any resident that lives here. I don't believe that the surveillance cameras are operational in the complex, even tho there are signs posted that the property is under surveillance. When calling 911 for help here, it doesn't seem to be of high importance to the Police to come out. So the residence can do what ever they want and there are no repercussion for their actions.

I move in to 5413 Sheffield Ct Apt # 51 on April 9, 2019; and so far is the worst decision I had ever made.
There is a lot of cockroaches and I told the office the day after I moved in and they went only 1 time for pest control.
There is a leak of urine in the bathroom the pea is dripping from the vent, light and ceiling its dripping on the toilet and the bathtub.
Its not safe to live there with...I want to end my lease.

I'm trying to grasp my head around how I am being charged for the caulking around my shower border and nozzles. I submit a request to get them fixed but they were not prior to me moving out. Now I must pay for what maintenance did not do. I don't understand. The walls to my shower as well, we have tile and a very thin layer of I guess paint was coated overtop of it and that started to peel in an area or two, but I am being charged for it

Good morning:

My name is Sandra and I live in imperial park drive. My complain is that this property charges me $150 fee for a gym and pool which we never use I live with my parents (they are senior citizen) they also charge a fee for water and sewing. Their maintenance is very poor I have to call all the time to clean the hallways because they are always full of garbage.

Thanks,

Sandra

Kendra C. Smith
8075 Green Orchard Rd #23
Glen Burnie, MD 210601
[protected] cell #
[protected] home #
[protected]@gmail.com

March 05, 2019

To Whom It May Concern:

I am writing to file a formal complaint against morgan properties and rpm towing. I live in chesapeake glen apartments and my vehicle was towed on february 28th, 2019 from infront of my apartment building at 8075 green orchard road, apt 23, glen burnie, md 21061 at or around 6:30 pm. I retrieved my vehicle from the tow yard the next day on march 1, 2019 in odenton, md and was told I would have to pay $250 instead of $175 in order to get my vehicle back. I drive a 2012 toyota camry that weighs about 3, 300 lbs. Anne arundel county's police max towing fee for vehicles under 10, 000 lbs is $175 unless storage fees have been added or special towing procedures were used. Why would you all charge residents and visitors $75 more than the average tow fee in every other county and neighborhood in maryland? That's ridiculous and downright wrong. You set people back almost $300 in their finances for a parking mistake and these are your residents and their visitors that you're doing this to. Regardless, to the 24/7 permit parking policy why would you be towing at 6 pm on a weekday, anyway?! People are coming home from work, dropping kids off, taking groceries in, non-residents are picking up kids from babysitters, delivering food people ordered for dinner, etc. And you're telling me if they're not parked down the street in visitors to make a quick transaction during weekday rush hour hours, they'll be towed? Because that's exactly what is being explained to me by the property manager and is exactly what happened to me.

I've lived here since november 2018 and have had no issues with parking or towing. The vehicle that was towed as a rental i've had since 2/14/2019. I work overnight so I park in visitors during the day and early in the mornings when I get off.
Everyday during the week I pick up my children at 6 pm from karate on hospital drive (sign in/out sheet available) and bring them home to let them in and change into my uniform. I work 7 pm to 330 am in a pharmacy so I am right back out the door before or by 6:40 pm. So between the time I pulled up around 6:15 pm and 6:45 pm when I realized my car was gone, I was towed. That is downright ridiculous and there's no way that can be logical or morally right to you. You're telling me you will tow the delivery man or a woman who isn't a resident but has a babysitter in the neighborhood that she picks up everyday by 630 pm? I really don't understand why a tow truck would even be lurking or trying to catch someone during the week at that time knowing the possibilities and how every family has something different going on after work and school.

My vehicle was moved from a normal parking space, not a reserved or handicap parking spot and the towing company could not provide me a receipt at the tow yard and told me that I would receive my receipt via email. When I received the email the receipt was falsified. Both the "location" of the tow and the "time" of the tow were incorrect. I needed this information corrected in order to try to fight the tow with Chesapeake Glen rental office, even though they refused to assist me regardless to the circumstances. I provided the tow company with screenshots of me contacting them to retrieve my vehicle on the 28th of February and ALL 4 calls were made BEFORE the time on the tow which originally stated 7:08 pm. They also listed the location as 8035 Greenleaf Terrace T4 Glen Burnie, MD 21061 as if I were towed from the rental office and I was parked directly in front of my building at 8075 Green Orchard Road, Apt 23, Glen Burnie, MD 21061.

The tow company did finally send me a corrected receipt with the same incorrect address but a new "time" of tow listed on it after several back and forth emails and a final complaint to the supervisor on MARCH 4th, 2019. The new receipt read 6:30 pm which is a entire difference of almost 40 minutes from the original receipt. Because of the extensive tow fee of $250, that DID NOT include ANY storage fees, and the horrible customer service issues I experienced, I asked that they provide me with the information to file for a show cause hearing and was NOT given this information either.

I am asking that you all look into the towing policies and times and modify when the towing begins. It's very wrong to put this kind of policy in place that will affect not only unwanted or unauthorized parking but also your tenants who are in temporary or momentary situations during weekday rush hour hours. This was a $250 setback for me A DAY BEFORE rent was due. I begged and pleaded with the rental office and offered to show the sign in/out sheet from my kid's karate as well as the corrected tow receipt showing the time of tow, to prove I was only inside 15 mins changing into my uniform for work but they did not care to hear that and wanted no proof. This is just a real issue for me and I can't see how it's okay for you all to charge so much for a basic tow. Please assist me with this. I would like my money back or applied to my rent because I feel this is completely unfair and had it been a more reasonable time and more reasonable circumstances I would have definitely understood my consequences but this is completely outrageous and ridiculous and the practice of towing during weekday rush hour hours is completely absurd.

I have attached the receipts, the screenshots and maximum tow fee schedule I looked up for Anne Arundel County, MD. Please get back to me as soon as possible.

Thank you,

Kendra C. Smith

RPM Towing
5107 College Avenue
College Park, MD 20740

[protected]

We moved out from this property (550-209)on 12/22/2018, before moved out one of the supervisor visited and said everything Ok, While handover the keys, I have asked about the final utility bill, but that day concern person not available and the lady who got my keys promised a call back from the concern person, but I haven't received anything, So yesterday I've visited the office about my deposit and utilities then I got surprised to see the balance on my account around $690, after deducting $200 from my deposit amount, when I asked Cristy( Manager) about this, she said I don't know about this except the bill, in that $285 for painting writings, $287 carpet damages which we never did anything wrong, but she told me about carpet damage and wall writings. Let me conclude honestly we moved here 42 months ago, when we moved in we observed some stains on the carpet and informed in the leasing office, they said they will send some one to clean it, after couple of weeks we have make sured that they were not going to charge for those stains while we moved out, even after very renewal we reminded them about the carpet clean but they always says will do but never happened.
Related: Morgan Properties - Was banded from property I once called my home for over 3 yrs. was told by property manager I was allowed to stay at my friends and boyfriends apt a FEW NIGHTS WEEKLY, then she cops on me!

After 42 months they are asking damages for carpet which is really disgusting. Coming to wall writings with crayons by my 3 year old kid is we aware of it and we sprayed the paint killer wherever we noticed and made sure by the inspector it's okay, and it's painted before we moved in, may be long ago, so how come a tenant responsible for paint peelings and paint imperfects after 42 months of stay.

3 work orders are not fixed with reasons of less staff, not heard from the vendor etc. I have all the documents and evidence and I can easily post it on your Facebook page but I do not want to do it.

I want to mention that except these 3 things, the management has been awesome. I am a doctor working in healthcare and cleanliness and hygiene is above all for me. It is disheartening to see these things not fixed since 3 months. Wash basin to be replaced, faucet leaking in the kitchen sink since more than 6 months, and bath tub resurfacing not done.

I would appreciate if we get some refund in the rent due to some unprofessional service given to us. I can provide pictures of the unfixed things mentioned here if you want them. For additional information, you can call me on [protected]. I am staying here since more than 2 years.

Do not move into these apartments, parking is horrible the staff sucks, i have mold growning on all my stuff in my house due to this company's neglect! My kids are sick from the mold and also they promised to move me and gave the apartment away that i wanted to move into! Section 8 living but the rent is too high for low grade livening and poor management! Problems with my front door when i first moved in, AC was broke all summer my house would not cool, they are worried more about leases then Acutally making renters there who pay there rent on time! I'm breaking my lease and moving out of this sorry [censored] apartments

Corporate Office of Morgan Properties;

Recently I had very bad encounter with one of your maintenance people who lives onsite at Craven Court who says he works as maintenance and also a very bad experience with your leasing office manager at the Glens at Diamond Ridge. I have lived at this residents since 2015 which is before Morgan properties took over the properties in our area. One of your maintenance person lives two houses down from me parked the office cart in my reserved parking spot. This has been about the 4th or 5th time this particular maintenance person has done this. The 1st time he parked the Morgan Properties truck in a reserved parking spot. I spoke to him about that before and he said no problem this wouldn't happen again. The second time was the cart, the 3rd time was again the Morgan properties truck. And then today October 23, 2018, I get home and the service person has the cart parked in my parking spot in which have an assigned parking addendum in my lease. I knocked on the door to see if Morgan Properties maintenance person was home and could move the work cart, but I didn't receive an answer. So I called the front office to see if someone could come move the cart. In my lease I had assigned parking addendum and the year make and model of my vehicle was all listed in my leasing documents.

The basis of my complaint is that no maintenance person should be inquiring or snooping in the leasing office regarding my leasing information or any other tenant's leasing information, because his job is to handle maintenance repairs calls and not worry about leasing matters. Also the leasing office specialist nor leasing office management should be sharing this information with maintenance person. No emails were sent or anything sent about parking post changes at this time they are still Harbor Group post that were installed prior to Morgan Properties which are still there. I have had multiple problems with this particular maintenance person in the past and called the regional manager to get them involved with an issue before because there was some items that were missing out of my house after maintenance and he was one of the individuals who entered the property. Since I didn't know if he or another person took my tools I voiced my concern with the leasing office and wrote a letter to your regional management at that time. I asked the leasing manager why nothing has been sent out regarding any changes. No explanation besides things have changed, and that now I needed give all these documents to her. She asked for my car insurance papers, registration, license and all which I thought was out of the ordinary, but I gave them to her anyway.

I also explained to the leasing office manager that I would contact your corporate office if she continued trying to be bias against me and treating me unfairly by only siding with the maintenance in the office. I am tired of talking to this guy because he seems to have a problem with me because I asked him to move the cart from the reserved parking and there were at least 10 or more available parking spots at the time that he could've parked that cart or any Morgan property vehicle in. I feel the leasing office should've contacted me if there was an issue with anything regarding the parking. Not maintenance causing problems leaving office carts in my reserved parking spot.

Harbor Group installed the parking post for myself and my neighbor a few years prior to Morgan properties taking over. I signed a Morgan Properties parking addendum if there were any changes the leasing office should have contacted me explained the changes and when the changes occurred. There are still harbor group parking signs everywhere.

I want something done about this maintenance person because he seems to think he can harass tenants and nothing will happen or that it will not get back to corporate office. I feel it is definitely necessary for him to be reprimanded for his actions. His actions were out line as he threw a piece of paper on my car which demonstrates him being out of his job duties and disciplinary action should be taken against him for that. Before he moved in I hadn't had any problems while living at the Glens of Diamond Ridge.

Date of Incident: 10/23/18
Client number: [protected]
Resolution: Get rid of unprofessional personnel

When we moved in we were charged and paid a security deposit that the company was allowed to keep upon our exiting to cover any small damages or cleaning that had to be done to the apt. They kept the deposit which I have no problem with and then charged us an additional $500 fee. The apartment was left spotless with only normal wear and tear which the security deposit covered. The only area that was damaged was the area where we had mold growing that the property kept putting off fixing. They will not return my calls and the charges have since been put onto my credit. I know we can fight to have it removed but it is next to impossible when they will not return calls or answer questions about why we are being charged this much. Look out for any complexes this company owns. They are great until you leave.

I have called the office everyday for the past three days because my hot water does not get hot. I work 8 hours a day and my significant other work 10 hours a day. We will like to be able to come home from a long day of work and take a hot shower. How can we when we don't have hot water at all. They come "reset it" that last all of an hour and we are back to having cold water. Can you please fix this issue so we don't have to continue to call everyday just to have hot water.

On October 5, 2018 at 9:00pm I attempted to pay my rent online and noticed my account was locked and online payments were restricted. I know there wasn't a past due balance on my account so there's no reason my account should have been restricted. I emailed the assistant property manager, Brittany D. Greene and advised what the problem is, and that I would be leaving for vacation tomorrow morning (Oct 6th) and wanted to pay before I left to avoid any additional fees.

I did not receive a response to my account being unlocked until I came back from vacation on Thursday, 10/11/18. Brittany's response was apparently sent on Friday night (10/5/18) at 11:29pm. I was not checking emails that late and was out of the country on vacation with no email access from 10/6-10/11). As soon as I read the email that my account had been unlocked, I made an online payment and emailed Brittany D. Greene regarding the late fees on my account totaling $109.84, which I feel I am not responsible for. Prior to my email about the late fees, Brittany was responsive and now I am not getting any response from her regarding the late fees.

After not getting a reply from Assistant Property Manager Brittany D. Greene, I emailed property manager, Turine Ferrell on Friday, 10/12/18 at 12:23 pm regarding the late fees totaling $109.84.

As of today, 10/17/18 I have not received a reply from Turine or Brittany but i'm sure they will attempt to add more fees on top of the $109.84 and will probably even attempt to get a judgement against me for nonpayment. The least that they could do is have the decency to reply to my emails and advise. I would like the $109.84 to be waived as a courtesy since my account shouldn't have been locked and I did reach out in good faith.

I paid my rent on the 5th of september, and the system never took it out of my account. I called the rental office and asked them why it was never taken out. They stated that it came back nsf, which is untrue because the money was still in my account. So i resubmiited the rent on the 14th and was charged a late fee. And the rent didn't come out of my account until the that monday.

So now it is october and i have called the rental office multiple times and left messages in regards to my acount being locked cause now i can not pay my rent online. I called the online support line they are unable to help me.

On top of that there are many maintence issues, i still have mold in the bathroom, i still a missing light fixture from two years ago from march of 2016 that they never came to replace. Sent to an email to joe and stated to me that they would come out replace the whole bathroom with new floor tile new tub and etc... I put a request in online yesterday for my kitchen sink faucet which is hanging by a thread and the bathroom tub faucet which is starting to become loose. No one has come by to fix it as of yet.

I am a tenant at Westminster Towers in Elizabeth New Jersey. I was told by management (Ryan) that as per the city of Elizabeth all AC units would be turned off as of September 15th 2018. I asked to be provided with the letter from the city and was provided an email with a letter from Morgan Property instead. I is stifling in my apartment. The current temperature outside is 82 degrees. When asked if management could provide a number for corporate I was told they don't have a number. I then called the city to see what could be done they will be sending someone out to check the temperature in my apartment. Its always a full time job to get in touch with corporate and for them to respond.

Early June I received a notice that MP was installing a back splash in the kitchen. The previous management, Harbor Group, had already installed one in my unit so I went to the office and spoke to Mr. T . Wilkins and asked if my apartment could be skipped and that I would store the tile so that should I move out MP would be assured of having the same product available. He told me that it wouldn't be a problem and that they just needed something in writing - which I did and left with the office personnel as the manager was, as per usual, not available. On May 31st I came home to a note that the contractor would be replacing the back splash the next day. On that note I wrote DO NOT ENTER ALARM SET. Not only did they enter, they tore the note off the door (along with the paint) and left it on the ground, they pulled the lighting I installed under the cabinet out of the wall and broke the brackets, the pulled my Crate and Barrel knife magnet from the wall, all of my belongings were moved, piled up. When they removed the original back splash they damaged the wall. There was grout EVERYWHERE (including on top of the drawer, UNDER the ledge of the counter top-which could only be done if the drawer was opened). Grout on the front of my fridge, something blue (my old tile) was melted on to the burners. So I've had to replace the light and knife rack, 2 burners, pay to have my kitchen professionally cleaned, replace medication that was spilled on the kitchen counter and I'm waiting to see if someone is going to clean the carpet that still has chunks of grout in it. I immediately notified Service and Thomas came out Saturday morning and took pictures and I never heard anything. One day I find out that Corporate Staff was in our Community Center (that we no longer have access to - it is for the exclusive use of the staff - but that's yet another thing) and Chuck came up, i showed him the damage, he agreed that it was not acceptable and arranged to have the wall fixed. They didn't show the first time but did the second. So the only thing that has been addressed is the wall. The workmanship is sub par. And as an aside, a silver "Return to Tiffany" bracelet magically disappeared. Please note that no one beside MP has a key to my apartment - so while I did not SEE anyone take it, i am 100% positive that your contractor did. I've reached out to the Manager, J Fields and while she did leave a message with a specific date and time she was available, when I told her I couldn't meet then I've NEVER received another response. The total out of pocket to date is $261.92- not a vast amount but certainly more than I should have to pay to replace that which your contractor damaged. And yet MP wants their rent on time.

Today I came home to a sign on the front door that balcony railings had wet paint. I thought "finally, getting rid of the mottled green and white from the power washing." Alas, they did scrape loose paint as evidenced by the mess on my balcony, and there is a very light coat of paint that you can still see the green through, but the paint that is all over my table and chairs is unacceptable.

When I previously reached out regarding the multitude of issues at The Apartments at Diamond Ridge, "Kim" responded that things take time. It's been 18 months since the take over. We no longer have a club house. There is no cable or wi fi in our fitness center. They new grills are great - when they work. The kids play area was repainted - with latex paint that peeled immediately and I've watched little kids picking at it and putting it in their mouths. You installed a putting green with such an inferior installation of turf that is is unusable. When you submit inquiries on line they either say they "work completed" which isn't or gets deleted. Fortunately I have the complete 9 page history before is disappeared. And now I have the damage to my patio furniture to address.

I LOVE the view from my apartment. It is the ONLY thing keeping me here for a 6th year. Despite my rent increasing and the quality and service decreasing, I stay for the view. I need to know that SOMEONE cares about this property because it certainly isn't the on site staff.