I filed a claim initially on September 19, 2024. It does not appear anyone cares to read consumers complaints/emails or have any thoughts to help with the problems caused by the orders supplied by Morning Save. I purchased 4 Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush on The Talk Morning Save - As I wrote previously, I only received 3. I WANT THE 4TH! They are gifts for my 4 granddaughters and have no intentions of giving three of them this gift and leaving the 4th granddaughter out. Only one of 2 resolutions are acceptable: Please send the 4 the item as previously ordered in BLUE or, send me a Self Addressed Postage Paid Box with Return Reciept attached for verification for my full refund.
Below you will find the prior emails:
Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush
ORDER NUMBER:
jolliest-bigger-sugar
DATE:
September 19th 2024 3:03pm ET
STATUS:
Placed
ESTIMATED DELIVERY:
Wednesday, Sep 25 - Friday, Sep 27
SHIPPING ADDRESS:
661 Carpenter Ave NW
Grand Rapids, MI 49504
VISA:
**** **** **** 1050
TOTAL:
$93.75
blackeyedsusan
Sep 30, 2024, 10:01 AM CDT
I just received my order and am missing one Blue Metallic Luminess Aeroscalp Scalp Clensing Device with Facial Cleansing Brush. I ordered 4 of each:
"Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush
Quantity: 2 Blue Metallic
Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush
Quantity: 2 Berry Metallic"
I am miss in 1 Blue Metallic. Please mail as these are all gifts.
Subtotal $79.96
Shipping $8.99
Tax $4.80
Total Paid $93.75
Sean (Mercatalyst)
Oct 1, 2024, 1:30 PM CDT
Hi there,
As previous explained the part of the order has already been processed for refund.
Thanks! ------------------UNACCEPTABLE
Sean (Mercatalyst)
Oct 1, 2024, 1:30 PM CDT
Hi there,
As previous explained the part of the order has already been processed for refund.
Thanks!
blackeyedsusan
Oct 1, 2024, 12:39 PM CDT
PLEASE REPLY TO MY LAST EMAIL: I DO NOT WANT A REFUND: I WANT MY ITEM! PLEASE ADVISE THAT YOU WILL BE MAILING MY MISSING ITEM!
blackeyedsusan
Oct 1, 2024, 11:08 AM CDT
I DO NOT WANT A REFUND - I WANT THE PRODUCT - THEY WERE GIFTS FOR MY 2 SETS OF TWINS! PLEASE SEND THE 4TH ITEM AS ORDERED. THANK YOU
blackeyedsusan
Oct 1, 2024, 11:08 AM CDT
I DO NOT WANT A REFUND - I WANT THE PRODUCT - THEY WERE GIFTS FOR MY 2 SETS OF TWINS! PLEASE SEND THE 4TH ITEM AS ORDERED. THANK YOU
Sean (Mercatalyst)
Oct 1, 2024, 10:45 AM CDT
Hi there,
I issued a refund for this order back to your card. Your refund is issued immediately but may take up to 48 hours to process, depending on your bank.
Thanks!
blackeyedsusan
Sep 30, 2024, 10:01 AM CDT
I just received my order and am missing one Blue Metallic Luminess Aeroscalp Scalp Clensing Device with Facial Cleansing Brush. I ordered 4 of each:
"Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush
Quantity: 2 Blue Metallic
Luminess Aeroscalp Scalp Cleansing Device with Facial Cleansing Brush
Quantity: 2 Berry Metallic"
I am miss in 1 Blue Metallic. Please mail as these are all gifts.
Subtotal $79.96
Shipping $8.99
Tax $4.80
Total Paid $93.75
Please email me with status to: [protected]@gmail.com
This email is a service from Mercatalyst. Delivered by Zendesk
Claimed loss: Total Paid $93.75
Desired outcome: Send the 4 the item as previously ordered in BLUE or, send me a Self Addressed Postage Paid Box with Return Reciept attached for verification for my full refund
Confidential Information Hidden: This section contains confidential information visible to verified MorningSave representatives only. If you are affiliated with MorningSave, please claim your business to access these details.