MotorTrend Store
Reviews and Complaints

Placed order through them on 09/11 and have yet to receive the items or any type of shipping information!

Very poor customer service. I tried to calling during business hours to return items but cannot speak to a human. Only a outgoing message asking me to leave a message.

The products you receive are much lower quality than what's pictured on the website. There's no way to return them. And the only means of contact with the company is email. Shady, shady, shady. Very disappointed. Will not buy from again.

the return policy is what? we tired calling, we tried email, no response. We wish to return 2 shirts?Where do we send them, who pays the postage? What an operation! You should be able to return an item just as easily as buying an item. Our purchase was through the *** Store.

I ordered an item through the warner brothers store on 10/16 and have yet to receive any indication that my order has been received or shipped. Payment went through my bank account immediately though. Good luck trying to get any answers through customer service. All you get is an automated response. No phone number anywhere. When purchased the item was quoted 5-7 days for delivery. It is now on say 13 and no indication of any shipment yet.

I ordered 4 items from the store which Snow Commerce operates for CBS. They also manage other stores. My complaint is that they charge your credit card before items are in stock. I placed my order on June 13 and after two weeks, I had no update from the store. With no phone or physical address available, I emailed them. They replied that orders were delayed and asked for patience. After two more weeks, I requested order cancellation but was told it was processing and couldn't be canceled or refunded. Unlike other online retailers that charge only when items are ready to ship, this store charged immediately. I advise against purchasing from this store.

Worst experience I've ever had purchasing something online. I thought it would be better to order from the Official *** store rather than a sketchy *** third party but I should have taken my chances on *** instead.I ordered two Halloween costumes on October 9th. At the time of purchase one was in stock and one was backordered and arriving to their warehouse on 10/13. They never sent the in stock item and instead sold through them all while they sat on my order. 10/13 came and went, but I was patient and waited until 10/18 to reach out via email since I wasn't provided any updates.They never responded to the email. The backordered item eventually shipped and arrived broken with sharp shards of plastic pointing out from the mask. Follow up emails about the shipment of the previously in stock item were also ignored, although they did eventually refund that one.I ordered early in the month to make sure Halloween was covered but because this company is so poor at what they do, I now have to last minute shop elsewhere for the two costumes. They wasted my time and money. I'll be sure to never order from any store that uses Snow Commerce.

I will never purchase any when I see snow commerce affiliated. This company is a joke I purchased two things almost two weeks ago and I only got my confirmation last week. Goog luck calling or reaching out to email support. I have yet to receive a single non automated response.

I placed an order by accident and within 30 minutes had reached out to cancel that order. 48 hours later i hear from customer service saying that it's a charity item and they cannot "cancel" the order, then provide the URL to a page that says it can't be returned - nothing about cancellation. The order hasn't shipped, and the lead time on shipping is 10-15 business days so there's no excuse why they cannot cancel this order

Placed an order from the Yellowstone store on 12/20 totaling $26.17 and other then it being confirmed nothing has happened with it, I get that it's holiday season and I didn't need it for Christmas but I have sent two emails to customer support for at least an update and have gotten zero response and there is no way to even cance3l the order and request a refund. They give no phone number to even be able to contact them in regards to any issues.

I ordered $319.00 worth of merchandise on October 27th. I have emailed and emailed about an update. I received one response that my order shipped on November 5th from Jessica and that I should receive it in 5-7 business days. Well that has come and went with no email update or product. Now my emails get kicked back so I would imagine they are scamming a lot of people. This place is a scam and should not be an official store. It looks like everyone needs to get together and file legal measures against this company

Ordered from the official brand store on December 11 for two items. The custom-made product was shipped yesterday, while the ready-made item hasn't shipped yet, and customer service is unresponsive. I've tried contacting them online, via email, and through social media without any replies. With Christmas in 4 days, I'm unsure if my order will arrive on time. The order number is unavailable.

November 18 - Placed an online order for Xbox Gear Shop, item was in stock. November 19 - received email stating that the item had been shipped along with a USPS tracking number which just says shipping label was created and USPS awaiting Item November 29 - requested a shipment status update and received response requesting to wait until December 15th for shipment to be delivered December 15 - requested status update and received the same automated response as before. During listed business hours, I also tried calling the phone number listed on Complaintsboard.com page for this company and only got a person's voicemail

Placed an order for a buddy the elf monopoly game and sweatshirt. Both items said that they were delivered at 7 something in the morning. We have a camera and were home the items were NEVER delivered. The business does NOT have a working phone number and do not reply back to emails. The order number is *** for a total of $96.92 . I offered in my emails to prove via the door camera that the post office never delivered them to my house. I have spoken with the post office and they do not have the items and said that they can not track where they were left just that they were scanned as delivered somewhere. It is ridiculous that they do not have a working phone number and have not answered 8 emails

I have outreached to this company x 3 via email on 12/30 and 1/3/22 requesting that my two flannel shirts that are now on backorder until mid-late February 2022 be cancelled for a full refund. As per the company's auto-confirmation receipt that my email has been received, their policy is that someone will be in touch to respond to outreach within 24 business hours. This has not been the case. I have had this same issue with this company just recently that took 5 outreach attempts over several weeks with information that a formal complaint would occur if they did not respond to the 5th email. I would like my request to be applied with a full refund for cancelled items. If my 3 email outreaches with auto-reply receipt confirmations are needed, please advise.

I ordered a T-shirt from Southparkshop.com, with 'Snow Commerce, Inc. is the seller of all merchandise and is solely responsible for all aspects of your purchase.' confirmed for this complaint. The T-shirt was ordered in late October for $24.95. Returns are accepted within 30 days per policy. I tried contacting the company within this period for a return but got no response. In late November, I received a UPS return label. I returned the item but haven't received a refund or any company response.

I bought a golden girls sweater on 12/13 from abcshop, owned by snow inc, and paid 71.09. No shipping update after purchase. I left voicemails and emailed on the 15th with no response. A label was created, but no shipment progress. Emailed again on 12/19 without reply. I've asked for a refund and ceased business with them.

7/4 - My wife spent $180 on a Bluetooth Star Trek Communicator from the Star Trek Shop (which according to the web site: "Snow Commerce, Inc. is the seller of all CBS merchandise and is solely responsible for all aspects of your purchase."). 7/10 - Communicator was delivered, wrapped and sat in a closet until my birthday 7/30 - My wife gives me my birthday present 8/16 - The spinner stop working. I reported it to "customer service" and they told me to contact the manufacturer, The Wand Company. 8/18 - I contact the Wand Company and they have me send it to England for repair 10/21 - I receive the communicator back in the mail after *TWO MONTHS*. 10/28 - The volume button becomes "loose" and stops working. The communicator also turns off by itself at random times, making listening to my music or making phone calls almost impossible.

Date of purchase 9/6. WB Shop c/o Snow Commerce will not refund the full amount of what I spent on a purchase. I received the "shipment" email on 9/18, but item was never received. I tried to get a refund for 2 weeks, but they refused. There is no phone # listed on website you have to submit a Contact Us request. I did that on 9/23 and 9/27. On 9/28 they said the vendor was shipping it to the mailing facility. I responded on 9/30 asking for a refund due to it taking too long. They stated that they cannot change an order once it goes into processing and said they would track it 2 more days to see if it arrived at the shipping facility. On 10/1 they reached out saying that they think the item was lost and would issue a refund. On 10/4 I received a $37.17 refund even though my order was $43.74. They kept the $6.00 shipping charge. I know it's only $6.00, but this company has been unreasonable to deal with and owes me the entire price I paid since nothing was shipped to me.

Snow is eCommerce fulfillment provider for the AMC TWD Supply Drop subscription service, Snow Commerce, failed to remedy a critical failure in their Q2 (June 20 '21) shipments. Due to negligent container sizing reductions, multiple limited edition exclusive member only *** figures were damaged/destroyed, including my own. In total, I have emailed Snow's CS department to resolve this issue 12x's since 6/30 and have had no remedy. On 7/30 I was notified that I would be receiving a full replacement of the figure. After 4-wks of waiting, I again emailed their CS team 3x's to confirm that the replacement was in-process. On 8/1 I finally received a confirmation, but was advised the replacement was delayed. On 10/6, I received an email advising me that they were unable to replace the item and would instead issue a $10 refund for a LE item that is now valued well over $120. Snow has refused to allow me to speak to a supervisor or manager. AMC/Consumer Protection compliant filed.

On 12/25, Official Shop charged $86.41 to my card without authorization via a payment service. Minutes after, I emailed the merchant for a refund. On 12/27, they said the order was shipping. I contacted the payment service to cancel and get a refund. They requested this from the seller on 12/28. With no response by 12/30, the service tried again. The merchant replied on 1/3, referring me to their policy. As of 1/3, no refund was issued, and the item wasn't received. I need assistance to recover my funds from this fraudulent charge.

I ordered two items from the online store on Feb. 9, 2021. On Feb. 14, I contacted customer support via their online form at: *** because the order hadn't arrived; I was told it was still processing. On Feb. 17 I contacted them again because I received one item but not the other; I was told it was still processing. On Feb. 27 I contacted them again. This was the email response: Your case #*** regarding "very frustrated" has been updated. We will be reaching out to you shortly. Then I received this email:Thank you for contacting FOX Customer Care, my name is Michael. I'm showing that the order is no longer processing. It has been completed. Please check your e-mail for shipping information. I responded: We only got the shirt. No lounge shorts were included. That was supposed to be the funny part of the gift. Please either send them or return my money for them. On March 7 I contacted Fox Customer Care again. This was their response: We understand that you are contacting us today concerning a refund for your order. We welcome your inquiry, and we assure you we're for your support. After reviewing our records, we were able to verify that your order has been completed. If your order contains multiple items then they may ship separately, you will receive an email notifying you of your tracking information for each product. You can also track your package from your account page at ***. I did not get any email concerning tracking information. I only got the order confirmation email. I responded: I never created an account. I checked out as a guest. To be clear, you are telling me you refuse to do anything further. Please confirm that I am interpreting this email correctly. I have no way to track anything. I have not received shipping emails...only my original order email.