MovieStarPlanet
Reviews and Complaints

My main account got hacked and ive been trying to get it back but they changed the email. Please get it back for me. All my friends were on there and I bought a year of vip and everything. Please help msp ive been trying to figure out the password for ages. The hackers main is smarty3! Please do something asap! Im really sad about this. Ive been upset every since ive lost it. I would love to get it back.

My account got locked for a day and a day passed and its still locked. My account is UnicornFrenchFries75. It said on the warning locked for a day only, but a day passed and its still locked. Please help me. Its on moviestarplant and it won't let me access. It lied to me and its only for a day. I don't like how it lies and i didnt even do anything bad anymore. I want my account back and it lied to me please

its has been months that I have not been able to use the chat rooms on MSP, not even my own room in the many years that I have been playing this game I have never experienced such a thing and all I ask is that I get to go back into all of the chat rooms available to me. This is, not something I'd expect from a site like MSP though I guess I should've considering that after looking up what should be done when this happens I found out that this is not the first time this has happened not to me but to others.

Dear msp, bsp, ect...

My account got locked, for one day (aka 24 hours). It's been more than 24 hours since the time I got locked out. I got locked out yesterday 9.50pm-10 pm. Does your lock time get reset when you look at it? If you can unlock my account now, it would be great. (I also did not know what to do with the stars on top of this "complaint", so, sorry about that). I hope you cant get my account back (lol). (And no I am not one of those kids who are lying about their account being locked for too long, I promise you I would send photos but It wouldnt let my send them to you).

Please get back to my as soon as possible.

Thank you for reading this and also thank you for your time.

Hello MovieStarPlanet,
My daughter has been threatened and bribed by user: pinkgirl12beautiful2. She has been bribing her by saying things like my sister works at MovieStarPlanet and can give me your password (spelt paysword). How this arguement started was pinkgirl12beautiful2 asked my daughter for a gift, since my daughter has not many starcoins and is not vip, she said no then the argument carried onto the point that my daughter asked the girl to hack her to see if she was lying. The girl in the end ended up confessing that she was lying. Please lock this user or delete here account, since it has made my daughter very upset.
Yours Sincerely,
Rebecca Gibson

Hello MovieStarPlanet your game is wonderful and I love it but the sad thing is I've been playing since 2016 and I lost my account due to forgetting my password and I did not ever set up and email or phone number or whatever contact like options you have If you could please give me back my account that would be wonderful I cannot wait to get back to the game starting off when I already had and I don't want to make a new account because I feel like there's no point and I want to get in my account but username if you could please give me back my account that would be wonderful I cannot wait to get back to the game starting off what I already had and I don't wanna make a new account because I feel like there's no point I want to get in my account but the username is: coolgirlforever500

Hello my daughter has been crying for days now because her acc has been hacked she has not givin her password out to anyone.can you please try to get it back to her her account is monkeykaydence and call me back at [protected] thank you it would be very much appreciated if you got it back please I beg you he is so sad because of what someone has done to her

Hi, My account (Temmie B3) is currently hacked. I'm 11 years old and I'm very upset to find this out. I have spent my birthday money on VIP, all my friends are on my account and they too are worried. Could you please help me to resolve this issue? Moviestarplanet is my favorite game and my only way of socializing with people as I'm too Ill to go out.

So, i was on my account carmanrosa23478 and i put the email as [protected]@gmail.com however that email got locked out, so even if i clicked on forgot password and typed in my email it would send it to the email account but i couldn't access it because i couldn't go into that email, so im just asking politely to change the email to [protected]@gmail.com because then i can change the password because few people may know it and i would want to change it, thank you for hearing me out

I bought a month vip for my brother, then it went through everything is good, but now like 2 days ago it charged me again for something called CHECKINGCARD Moviestarplanet G Copenhagen thats exactly what it says, and i've never gotten this before with my other Moviestarplanet purchases, and it took off the same amount as the amount of the vip that I purchased, i'm not happy about this.

My name is Elizabeth Nyota, I am requesting a refund from MoviesStarPlanet following an incident that happened yesterday at 18:00. There was a transaction of £50 from my bank account by movie StarPlanet Copenhagen DK which has been done without my consent. It has been done by a 11yrs child.
Username: EmeralDiamond Galaxy
Password: Katiemwange0

Please I would like a refund as the child has used the card without my consent and I would like my bank details to be deleted from the account.

My email address is: [protected]@gmail.com

I will appreciate to hearing from you

Regards

Elizabeth Nyota

Hello, MSP.

I have been very mad at you for scamming my 80 dollars. I have spent all of my dollars on you, which is very sad I could've spent it on food.

You should give me my year and month of VIP. I was very sad about you doing this..Please give me my month and year VIP.

I would highly appreciate that.

-Lara

MSP user: unconcetrated

MSP sever: US.

i have paid for 1 year vip and it didnt come it cost me $69 and it better come before i tell the police my acc is cheekyas and i paid i emailed the support thinging and they say send the reicpt but when i processed i didnt save the freaken recipt do how do i send it this is annoying i need u to give it to me i am not gonna sit here for much longer i am warning you guys.

She has stolen £30 from my girlfriend and she blamed it all on me. Plus her mother has said that she didn't do anything. Zowella67 deleted all of her clothes and took her things. The date of this was 16th September. Could you please lock her out maybe not for forever but long enough for her to learn not to be a thief. My MSP user is >Alex Dorame<

Thank you,
Laura/ >Alex Dorame<
My email is [protected]@gmail.com if you need to contact me about the situation :)

Hello MSP,
An old account of mine has been hacked for about a year now, and I would really love to have it back. I know you guys don't really care about these things. I have been a member of MSP since 2013 and have had numerous times where i have bought VIP. but I will not continue if it turns out like this. my old account was elliethegreat123, and a girl messaged me saying she wants a month VIP for me to have that account back. I do not have that money right now so I will refuse. Please sent me the password back, and i will stay a happy member.

Kind Regards,
Ellie B. (Smokey4949)

Request a refund for double charge on Visa: [protected].

I am writing from Toronto, Canada. On September 21st, I did a purchase of one week VIP for my child for $5.00 Canadian, and was double charges on my Visa card number: [protected]. Please forward me to your Loss Prevention department so I can provide further details. I do appreciate your response, it is about doing the business in the right way. I request a refund for $5.00

I was casually playing MSP and I logged out I tried to log back in but it wouldn't let me I want on another account and searched my accounts username up xXxStarAnglexXx and when I clicked on the profile my outfit was diffrent I messaged the person and they said that I was in there emails and they found out my password I asked for my account back but they said I have to buy there account VIP within 4 days our she will keep it but as I have no money I couldn't, I don't know her account name as she never told me but I've tried everything but nothing has worked and I just want my accounts back as now all I have is a starter one so I was wondering if you could help the username as I said is xXxStarAnglexXx I don't know the hackers name I also got hacked the day before by a different person called lilyyalice

this is horrible! i spend money on this game only to have it get hacked!? also you will not even give us your right phone number!? what's going on? i want all my money back! i had a drip hat! do you know how much that costs? a lot okay. and i had rares and stuff people could barely get. the account she hacked was "/ted/" and a long time ago someone did this to me on an account called "h20 delirious41"! that account was 27 months old! you can even see for yourself. i let it slide by but no...it happened again! now i'm starting new! my new account is "=lemonette=" and i do want my money back! 80 dollars would be fine! im very angry because i know i had more than what the 80 dollar v.i.p gives you! now fix it! my dad has people who can spread this around! he's raged as well since his money got stolen by some kids! so help me for once and give me a reason to play!

just the 80 dollar v.i.p would help me for gods sake. i lost everything.

(9/19/18)-date

my dad's number is [protected] call him QUICKLY.

I have some proof at the bottom

MovieStarPlanet vip

Purchased 1 month vip Wednesday it is now Friday. Money gone from account but no vip. Have tried resolving via emailing customer support, Not helpful at all.

They are requesting a full receipt number, and the last 4 digits of my card.

I only have a code that came up on screen along with a message that told me to contact customer support. according to the 3 people I have spoken to at MVP Support this is not enough. they need proof of purchase. I am sure a code containing several numbers and the letters GB should mean something along side my card details But they just keep messaging me the same email back over and over. even after I told them this is all I have.

Really not happy it is theft to be perfectly honest. They have taken money from my account and haven't given me anything for it.
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xxxviplauraxxx
I got hacked by >alex dorame< and zowella67 they took my clothes and once I was on gift limit they deleted the clothes, I spent time and effet on the acc and almost spend £30 on it as well this is the second time they have done this they have done it to my loisabcde acc please give them a perm lock
please email me at

laurissa. [protected]@gmail.com

kind regards laurissa handley