MovieStarPlanet’s earns a 1.2-star rating from 111 reviews, showing that the majority of players are dissatisfied with gaming experience.
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the moderators blocked the access and no idea how to get money back
We paid for the membership on the website www.moviestarplanet.com. We used it for games, movies and it was ok within one week. But one day the moderators simply blocked my access and there was no way to restore all the data and access. We tried to contact online agents or moderators, but all our efforts were completely useless. We lost rather large sum for the membership and have no idea if we could get it back.
my daughter paid £10.49 for a months vip status they have taken the payment but she not been made a vip.
I updated my daughters movie star planet" purpel and pink girl "account with a months VIP costing £10.49 on Tuesday 6th Jan 15, and although they were quick enough to take the money off of her itunes account they did not make her a VIP.
After 24hrs I contacted moviestar planet letting them know what had happend, ( that was on Wed am), it is now Fri evening and I have not heard anything, not even a email to say they have got it.
My daughter is very upset, as this was birthday money she had put on it, and enjoys playing the game, but if this is not resolved she will not be playing it any more.
I hope you can help me with this matter
Yours faithfully
Mrs Foley.
My daughter has the moviestarplanet app and I've paid £8 membership for and someone has hacked into her account and changed her password
I am rather mad about this, seeing my daughter getting asked for her phone number, kik, or even for nudes! then after the guy hacked her! when she tried getting it back they had already deleted it! her new account is now =Lemonette= and i think she deserves more, she has been treated poorly and has been harassed! DO SOMETHING OR ELSE.
MovieStarPlanet vip
Purchased 1 month vip Wednesday it is now Friday. Money gone from account but no vip. Have tried resolving via emailing customer support, Not helpful at all.
They are requesting a full receipt number, and the last 4 digits of my card.
I only have a code that came up on screen along with a message that told me to contact customer support. according to the 3 people I have spoken to at MVP Support this is not enough. they need proof of purchase. I am sure a code containing several numbers and the letters GB should mean something along side my card details But they just keep messaging me the same email back over and over. even after I told them this is all I have.
Really not happy it is theft to be perfectly honest. They have taken money from my account and haven't given me anything for it.
yesterday i payed for star vip for a year and i never got my vip i would like u to tell me my acc name is =Back To You=
My name is Abby Farnsworth. My account on the USA server: starlight23001. Was supposedly locked for 3 days earlier. Now it is 7?!
I was hacked and she stole my stuff now they have taken my account now! I'm really want it back
Someone has hacked my daughters accounts MilinaJaque and MissLittleAngel could you please tell me the passwords
Can I have all details for purchases and payments linked to my email
sallwestacott@gmail.com
A payment for 10.99 has been taken on the 15 June 2018 that was not authorised
The money was taken and has left me with no funds in my account. As a single mother this had caused untold problems to myself
Dear moviestarplanet, today I got scammed on my account RøSeŠ and juliaiscools
wont give back the things and She blocked me can you please try to give me back my things
My debit card is being charged 120 dollars for this MSP and I didn't authorize it... my 11 year old set up what she thought was a free account and it has charged my account 120 dollars... I didn't authorize this nor do I want.to pay for this
worst game ever!
I've been a member of moviestarplanet or msp for 3 years now. I used to love the game and i did buy vip on it. My account i have been using is over a year old now and i still buy vip on it. I'm 15 and i know i am probably too old for the game but eh. I just like to say that the game changes people so much. I remember one night i was in a chatroom and there was this user swearing about alot of things later she said she was 10! And i play the uk server so i'm not sure about the others but theres so much rudeness on there. On forums theres users making forums about periods. Dirty stories. Laughing at people with cancer. Making fun of othee users. I find theres lots of brats on it too. People who think they are higher up than other people with smarmy comments on forums. Msp had a hashtag system that failed to work as users can still swear just changing the spelling. It has alot of glitches that are annoying as hell. And the high levels, Non of them are friends to be honest. They are the main cause of bullying and teams, If you are a player you would know what i mean. The chatban system was pretty pointless because users can still communicate by writing on walls and making chat forums. I could on forever. The site is pretty bad now considering it was a great site in 2011.
The complaint has been investigated and resolved to the customer’s satisfaction.
being hacked
I was hacked and all my things were changed I am very miffed. I left having 86 of my school friends on it. I have returned to find that I only have 5 school friends on it. This is an important situation. It has to be stopped. Coins also were a problem as it took ages to save up 1673 coins and again when I have come on again I have 26 coins. I have set up 21 accounts now. All have been hacked. Sort it out.
The complaint has been investigated and resolved to the customer’s satisfaction.
i was trading with someone and once she accepted it, i didnt get the item but she got hers.
today at 9am, my account got hacked and I had a email in the account but without my permission they had somehow changed the email. The account has many dpqcks and is temporarily on gift limit. I need to get back in the account before the gift limit is over. Thank you
My account was locked by lock number Permanent lock but I have not been on this account for a while. Last that I remembered nothing on my account was considered inappropriate as I myself am underage. My username is PockyLover
my account keeps getting locked for no reason I'm not doing or saying anything I shouldt be saying please can you solve this issue asap thanks!
I'm trying to greet my friend's account but every time i greet her it says greet unsuccessful, why? She is online and in the online friends section but anytime i greet her this pops up. Help?
I got locked out of msp but i really need my account back, because it keeps me going in life, and I'm not sure why I've been locked because i haven't talked to anyone like rubbish, my account name is pazdogg
I was playing on my account called pazdogg before and when i logged back on it said I was locked for bad language and i don't talk like that so please give me my account back
I'm not sure when this issue occurred but I have never heard of Movie Star Planet in my entire life until now. There are purchases that have been made on 05/06, 05/17, 05/17, 05/18, and 05/19. If possible I would like to request for a full refund.
I'm sending this message to dispute an occurring charge to my credit card that I did not authorize. Please credit my credit card that happened on May 7th and stop any future charges. My email is malimi@att.net.
I'm disputing the recurring charge that appeared on my credit card. My account email is malimi@att.net
bad website and a lot of rude, unpleasant words are used there
I want to warn all parents that the website www.moviestarplanet.com is bad place for kids. They members used rude and swear words and this game isn’t suitable for kids. Be aware of that. My daughter played this game and when I heard the conversation, I was horrified. We need to stop this website and block it. Please, post comments about your attitude towards this website. Really horrible.
No, never expected
My daughter has been on MSP for 1 year, yet I've never seen the chat messages with bad language. There had been artbooks of sex, but you must use the report system. Maybe you're right about the website, but I kind of disagree with your complaint.
have no idea why they've charged me
I received phone bill, which stated that the company Movie Star Planet charged me for $100. I have no idea for what services, but I called them and a rude lady refused to return money or explain for what they charged me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice or help me to return money?
Not that similair. But they have scammed my whole year VIP. Smh
My bank contacted me last night about a $4 charge for movie star planet. Never heard it in my life and I reported it as fraud.
My family is going through the same thing with this company they dont even play games and this is getting to he a real issue with google play apps and people getting fraudelent charges on theor cards
hacked account
Someone hacked into my daughter's account after purchasing VIP status. The hacker stole her account and changed the email address. I cannot talk to a customer service representative because it is an out of country website. I will report this website to all complain websites so that this doesn't happen to anyone else. Company is called Movie Star Planet.
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About MovieStarPlanet
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Overview of MovieStarPlanet complaint handling
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MovieStarPlanet Contacts
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MovieStarPlanet phone numbers+45 51 914 417+45 51 914 417Click up if you have successfully reached MovieStarPlanet by calling +45 51 914 417 phone number 31 31 users reported that they have successfully reached MovieStarPlanet by calling +45 51 914 417 phone number Click down if you have unsuccessfully reached MovieStarPlanet by calling +45 51 914 417 phone number 96 96 users reported that they have UNsuccessfully reached MovieStarPlanet by calling +45 51 914 417 phone number
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MovieStarPlanet emailsus@moviestarplanet.zendesk.com100%Confidence score: 100%Support
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MovieStarPlanet addressMikado House, Rued Langgaards Vej 8, Copenhagen, 2300, Denmark
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MovieStarPlanet social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024 - View all MovieStarPlanet contacts
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