Mr. Cooper
Reviews and Complaints

These creeps will do anything possible to "earn" extra fees or charge you more, or even take your home if they can. Of the 5 mortgage companies I';ve had, they are the only ones who charge you to make a payment-by-phone, even without speaking to a person. Then, even though your payment is not late until the 15th, they start calling on the 3rd, asking "where's your payment?" and implying that you are late, and will incur additional charges of an unspecified nature. Then, they are late sending out your monthky statements which does not allow you the time necessary to mail their payment back by the due date. Today is the 23rd, and I still have not received my statement. When I called to ask, i was put through the wringer ("that is not a valid selection, listen to the following options AGAIN!", "Your call is being recorded as this is an attempt to recover a debt" even though I am current and have never been late, "Please choose one of the following options": none of which are even close to why I'm calling) Then some guy on his cell phone while driving (you can hear the traffic going by, complete with sirens) wants my complete Social Security number "for verification purposes." This company is the WORST. TRuly gives life to the latin roots of MortGage. Mort for Death and Gage for Grip. Giving you DeathGrip. Yeah, I'll be super happy when I finally manage to pay off these vultures. You can bet I'll have to have ALL my statements going back to my original mortgage/lending agreement so I can PROVE that they get no more money and then I'll have to hire a lawyer to ensure that I recieve my deed in a timely manner without any spurious negative marks on my credit report. God I hate these bloodsucking vampires. I'd refi, but I only have 30 payments left, and chances are that I'd just get sold back to these idiots again. If you have a choice, RUN from these crackwipes. Make your bank sign a "will-not-sell-your-note-to-Nationstar' promise. We'd all be better off if Nationstar was Banned, outlawed, Bankrupted, Jailed, Hung, Scalded, Pillioried, , , Well, you get the picture. Hate 'em.

I have been working with my fiance after being divorced 3 years ago, to re-establish her mortgage. 3 years ago she initially sent her hardship letter into Aurora for a Loan modification. She then received a letter from nationstar stating they were now her lender. We then contacted then and resubmitted the paper work. We have been consistently contacting them, and have been working with our own real estate broker to assist with the process. They have requested taxes and pay stubs 5 times, stating never receiving the previous paperwork. We sent the info one more time at the end of Dec. 2012 and mentioned possibly doing a short sale. Keep in mind, no one from Nation star calls us regularly, and its usually us who has to initiate the call. Now, after making the short sale comment, we have received two follow-up calls, checking on the status. When we ask for the status of the loan modification we are told it is being reviewed and to check back weekly. This place is an absolute joke, and they best part is, they have been paying insurance and taxes for the last 3 years... We are reay to make a deal with them, but I am starting to think they have realized they dont really own the loan... What a mess!

Don't bother doing business with this company! I have been trying to get our loan refinanced now since March 2012 and still have not been able to close. They have everything they need but when I call for an update I get assigned to a new person. It has now been 9 months and we are paying at least an extra $200 per month. This company does not care about their customers and has no idea what customer service is. Very disappointed!

My house was in forclosure, but I brought my account current on December 19, 2012 and I was given the code to unlock the lockbox on my house. On December 21, 2012 for some odd reason another lockbox was put on my house along with the windows boarded up and trash in the front yard. I have been calling Nationstar since December 23, 2012, leaving messages and faxing material for someone to contact me so I can get into my house. As of December 26, 2012, I have constantly calling to get the unlock code and either I am transfered or I am told they will call me back. The location of my house is 119 Towerview Street, Bastrop Texas 78602

Please someone HELP!
[protected]

Aurora Bank is now Nationstar!
Nationstar randomly increased my monthly ARM payment with a letter dated several days after the due date of my December
payment. The letter states my ARM percentage hasn't changed. Payment options do not come close to what they claim I
should be paying on the same page of the letter. It also states the payment I made over the minimum interest payment
was suspended! The payment made was more than their suggested 30 year mortgage payment. I had identical problems
for months earlier this year while dealing with Aurora Bank. Same issues, same problem and same difficulties in contact.
I called the number on their letter and was greeted with a futile automation of press this or that in lieu of talking to a human being.
I finally got through somehow and was transferred to a live body. He put me on hold "for a couple of minutes" to review my
account. A loud, scratchy and irritating jingle of music insued with regular interuptions of "your business is important to us".
I realized that I hated this before. It was Aurora Bank's! 15 minutes later the call was dropped. The young man I started to talk to
didn't call me back even though their automation and he said it recognized my phone number and confirmed my home address,
who I was and the last 4 of my SSN. I asked the young man if they were a subsidiary or branch of Aurora Bank. He snipped "We are a different lender. Aurora Bank went out of business."

I got an auto- call from Nationstar just now for a customer review request. It aggravated but pleased me to flunk them on all
accounts of the survey. Tommorow I will try to fish through to a real person and try to resolve their issues of seperate data
bases that control different realities of my mortgage and payment due.

Nationstar mortgage has been driving me crazy with phone calls from india. I answered the first one and could not understand him of course and then there was a bad connection. I told him I could not understand a word he said and hung up. The phone calls have increased daily since then. I even complained to the vice president of the company, personally and they are still coming in. I just don't answer them. We tried to refinance and they didn't give us a good rate, plus they wanted us to start over with a 30 year program paying them more interest! Don't think so.
I hate companies that use india for anything and I voice my complaints to anyone and everyone about it!

I had previously been with Aurora Loan Services and had been trying to get a loan modification through them for almost 3 years! What a fiasco! On July 23rd I received a letter from Nationstar Mortgage telling me that they are now my loan servicer. Aurora should have, by law, sent me a notification at least 15 days before the transfer but did not. Nationstar should have notified me 15 days after the transfer, they did not! I went through Hope Now (HAMP) to start a new loan modification application. That was on August 20, 2012. I am a 100% Disabled Veteran and receive disability benefits. I do not work, cannot work and therefore do not file income tax returns as I have no other source of income. Nationstar has requested the IRS form 4506-T at least 10 times in 3 months time. Each time they tell me they need it filled out differently! There are only 5 different ways to fill out this form! They also continually ask me for my last two paycheck stubs and my most recent tax return. I got so frustrated with them that I call the IRS. The lady I spoke with said she would write them a letter stating they have no record of a 1040, 1040A or a 1040EZ on my social security number and to consider the letter verification of non-filing. She faxed me a copy and I immediately faxed it to Nationstar. That was October 30 and they have asked for the IRS form 4506-T 3 times since then.
I realize they can ask for any information they need for the loan modification process but this is getting close to grounds for discrimination. They have never asked for any other paperwork more than the first time except for an updated bank statement.
As I am on a fixed income, I do not have the finances to sue Nationstar but I would hope that an attorney would read my complaint along with all the others and help us do something about Nationstar and all the other shysters like them!

I recently applied for a Hamp 2 application. I was told on Monday that it was approved for a trial payment on Wednesday told that it was denied. What a nightmare. Now they are sending it to another department, who knows what they will say next. It's just aweful. Mty loan transferred from Aurora and they even said my payments were late and different dates are due.

After 5 months we are exhausted. A family of 5 living in a one bedroom apartment with an empty house waiting but nationstar won't let us have it. We were told short sales are anything but short so we knew it would take some time. After multiple attempts to reach out to ceos, cfos.. Agents etc we have no response. We fell in love with a house that was listed and in short sale with nationstar. We put in a bid, submitted financials, did inspections, surveys and everything they asked us to do. It seemed as if it would move along. Putting down more than half of the asking price.. More than qualified. The week of thanksgiving they decide to ask for 5000.00 more from us after already accepting our original offer. The original owners moved out and there it sits. Our home. Empty. While we sit in a one bedroom 2 towns away. I am devastated by this bank. Banks complain that they are under water with all the foreclosure on their desks and here we are.. Qualified while our empty house sits.. No one has answered our emails it's like they don't care if it goes into foreclosure.. How is it legal for them to ask for more money after 5 months. Do we have any rights.. Is it air that they have an empty home and want to break a deal over 5000.00? Why won't anyone help us? Why doesn't anyone answer our emails our phone calls? Shame on nationstar for ruining our life and leaving me with 3 small children in an apartment while our home sits empty. They were supposed to clean up the foreclosure mess.. Instead they are part of the mess. We are devastated.

Nationstar Mortgage bought out our mortgage last Spring. Since this is our first home, we didn't think anything was wrong until the end of summer when we got a cancellation notice from our Home Owners Insurance provider. Called Nationstar, and like everyone else's complaints, went through all the hoops, hang ups and holds to get to the right dept. Of course Nationstar did not take any of the blame for not paying the on the policy, in fact, i had to fax them a copy of our policy, then call them back a few days later to make sure they got it. Fast forward to mid-Oct. when I got a statement for our property taxes. Same thing happened, Nationstar hasn't made any payments for 2012. Since I am homesteaded, payments should have all been paid up by July 2012. Of course, they are not responsible because they have no paperwork. HUH? But, oh, we will look into it with your county, ASAP! Call us back to follow up in 10 working days. So I did, and guess what? No notes on our account to the previous matter. They are a bunch of bold face liars! Where do they get these people at, or how much do they train them or want them to know? Again, I have to fax over proof that they have to still pay my taxes...gets better..I have a fixed loan but now have received a statement stating that my mortgage has going up in Dec. and the reason they tell me is because my taxes and homeowners insurance has gone up. Funny people, because I just received a check from Nationstar for overpayment in 2012 because my taxes and insurance were lower than first recorded! ARGHHHH! Get your head out of your ###!

In 2004 my spouse died. In 2005 a guy named Daniel Darling claimed he was married to me and took out a 75, 000.00 mortgage on my paid off home. How he did it, no one knows. What is known is my brother had an irrevocable power of attorney, after 33 years of marraige and spouses sudden death I knew I needed someone to watch out until I got my head screwed on right. Despite ALL EVIDENCE sent to Nationstar they refuse to even track down this guy and I'm left with a mortgage I could never pay. I hired a private investigator who tracked this guy down. STILL nationstar refuses to go after this guy Daniel E. Darling yes his real name! No lawyer wants to take it on! ..Sound fishy? Because it is!

I have a mortgage payment due by Nov 1 and late by Nov 11th. On Nove 8, 2012 I received a phone call from Nationstar Collections informing me that my payment was late and must be paid immediately. It, of course, was not late. I requested to speak to a manager to register a complaint - I was put on hold and then they hung up. This is not the first time I have had to deal with Nationstar. It is difficult to not only get someone with authority, but to get courteous service. I also called back to still register a complaint and was greeted first with a statement that my payment was late and subject to penalties. I would very much like to make this complaint meaningful and would dearly like to change mortgage companies. Sharon Abilovitz, [protected].

I will make this short. Nationstar is just taking your money and your home from you point blank. I had all my paperwork of payments, insurance, and taxes to prove they where wrong. I contacted lawyers and it would cost more to fight than what it was worth. Don't sign any paper work they send you, it's a TRAP, YOU WILL LOSE YOUR RIGHTS. No need to talk to them about anything you are wasting your time and energy as I did for over a year. They doubled our fixed payment also, we paid till we had little to eat. We sold what we could to pay the payment till we had nothing much left. Then we just stopped paying. Four months later we filed bankruptcy May 2012 and gave Nationstar our home. Our home is being auctioned Nov 13, 2012. We can still live there until we receive a court order to vacate (72 hrs) We lived there for about 10 months so far for free, saved every penny we could. We have a bankruptcy but not a foreclosure on us. We have some money plus the house is worth a lot less then the amount we owed. Yep we are renting, not much difference than Nationstar just a shorter contract and you know up front your home is not yours.

My loan was sold from Aurora Bank to Nationstar Mortgage as of July 1, 2012. When I received my first bill from Nationstar, is was for about $700 more than I was paying Aurora. I called to find out why (several transfers) and was told it was because I did not have home owner's insurance. I assured them that I did, and they asked to have my insurance company provide evidence of the insurance, which they did. The following month, the same $700 was on my invoice. I called again and was told it was because I did not have insurance. We went through the same routine of providing evidence of the insurance. I called to make sure they received the documentation and that I would not be charged an additional amount for something I already paid for. They told me they never received the documentation (I knew they were wrong, as I have had the same insurance agent at State Farm for over 20 years).

At this point, I insisted on a conference call between Nationstar and my insurance provider. Contact information was exchanged, evidence of my insurance was faxed in and the proof of the fax was sent to me. Nationstar never acknowledged receiving it. Instead, they paid Statefarm an addional 12 months on my premium and told me I owed them this money. I had no problem with and sent them the check for my annual premium of $1, 703. In spite of all this (now no fewer than 10 phone calls, each lasting 30-60 minutes), they would not acknowledge that I was insured and continued to bill me the extra amount.

In frustration, I would only pay the priniciple and interest that I was supposed to pay. As a result, these people had the gall to notify the credit agencies that I am late in my payments. I spent nearly two hours on the phone with them yesterday, insisting that they remove the additional escrow fee, acknowledging that I am insured and that they notify the credit agencies that I have never been late. They said they would put in my request and that it would take seven business days to get a response.

This company should be sued. My credit is being compromised because of their incompetence. The company refuses to do anything to correct their errors and I am the victim of their arrogance.

We had been with Citibank for over 10 years making our mortgage payments on time with two check. One from myself and one from my wife for the total amount of the mortgage. We were always on time and never late. Citibank sold the mortgage to Nationstar and all was ok until a letter was sent to us stating that Nationstar had received only one check, my check and that my wife's check was missing. We received the letter saying that if they don't receive another check, foreclosure proceedings will begin as well as "enhanced payments". The amount was $2, 913.36 . We received this letter in July. The lost check was for the March payment. Had they notified us of this error on their part in April, we would have made good on that check and put a hold on the lost check. Instead, they waited 4 months so they could add up the fees and other charges. We immediately made good the check and the representative said she would look into the matter. WE couldn't get back in touch with that representative (Trina). We called doxens of times and nobody knew a thing about our situation. After 4 more months of getting no answers, no help from a single person and another threatening letter, I wrote a letter describing the frustration with this company and telling them that their lack of help and transparency had led us to conclude that they lost that check on purpose so as to collect illegal fees. I cc'ed the President of the company Andrew and the Chairman of the Board Wesly Edens to no avail. We've tried to talk with a human being to settle this matter, but no one talks in that company. I think these people are crooks and are attempting to steal not only our money but our homes as well.
The only solution to fighting this fraudulent company is to file a class action suit. If anyone has an idea how to begin...please post it. We can't give in to crooks. This is still America, I think.

I was gong through my mortgage bill recently and found the was a charge on the bill for Property Inspections. It wasn’t for a lot of money, only $27, so I called them and asked them why this was on the bill, they said “It was a legal charge they put on my bill for having someone drive by my home to make sure if we are still living here. They said they do it for people who get behind on their mortgage to make sure they are still living there and it was in our contract. My mortgage was recently sold to Nationstar Mortgage from Aurora Mortgage and that has never been done before and I lived at this property since 8/1997. I said it was not part of my contract and they said it was and the only way they can dispute this is by a hand written letter sent to their company to check into it. First of all, how do I know that anybody drove by my house ever, secondly isn’t that a violation of my privacy rights not to mention wire fraud? Can you please look into this for me? Thank you very much.

Nationstar mortgage bought a Mortgage company that we had previously and as soon as they bought it
we start getting calls about late payments and so forth we are used to pay our real state taxes to the city of Philadelphia directly and also the Home insurance, all of a sudden we start paying scrow for the insurance even thou i had insurance and also paid in full, but that was not enough for the thieves every year they try to get money for my real state taxes even thou I had already paid and always had to send proof of payment couple months later they call again everymonth before the payment is due some of their many Ignorant and rude employee would call harassing about the payment, you call and try to get answer and you are treated like trash, no one knows about this or that I think the CEO and all thee board of directors are busy figuring out how can they deceive people a little more
so they steal more money, people should shop and check other Mortgages companies there so many around with this many negative reviews Nationstar should be investigated by the federal government and boy just wonder what they can find.
after getting tired of listening to their name and their rude employees i decided to refinace thru an other company that is giving me a good service on another property, the Company sent then the payoff and NATIONSTAR do not honor because i owe then over 3 thousand of Real State taxes how can that be if i always pay it myself i called the Scrow department and after 4 people I got one person she could not explain what the escrow shortage was for but she thinks it is taxes for the city of Phila she said may be they paid after i paid but i have no notice of such a thing since i can not argue I said send me proof that you paid and i will pay you and go against the city NATIONSTAR IS NO GOOD CROOKED THIEVES I NEVER KNEW WHAT HATE MEANS UNTILL I GOT NATIONSTAR FOR A MORTGAGE CO>

For my own convenience, i've been paying my mortgage on a quarterly basis. Each check I send in says "payment only - not for principal". For the past two and a half to three years they apply two of these payments to my principal, then send me nasty letters saying I am in default and sending information to experian, equifax and trans union that i've been late multiple times over the past three years.in fact, i've never been late on my mortgage. I'm exhausted with the repetitive phone calls to these people on a monthly basis and end up angry and speaking with them for hours about my situation. They are ruining my credit and I don't know what to do about it. Is there a law out there to protect me from these unethical practices on the part of this mortgage company?. Their reports to the credit agencies have kept me from getting a new home loan just this month (Aug 12). My next payment is not due until oct 1st of this year and I just got a nastygram from them saying "again" I am two months past due. They will always confirm "verbally" that I am not late and that nothing is due until oct 1, 2012, but yet send these nasty grams to me (Got it today 8-30-12) saying I am two months late with my payment. This has been a nightmare and I don't know what else to do but seek some legal counsel, and not sure if they've even broken any laws where i'm concerned. Please help! If anyone out there has any advice that would help in dealing with these, please send me an email to: [protected]@comcast.net. Thanks so much.