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I purchased the Mspy Ultimate 12 month subscription on 20 Oct 2023 ( 6 days back).
The information given by the customer care was not consistent. I have listed the line of events below
1) I was informed by the customer service on 20 oct 23 after i told him clearly that the target device and most of the Apps are Biometric and password protected. And he said we can still install the Mspy app by sending an sms to the target mobile number and even after i asked that the sms has to be clicked he informed that if we send the msg its more than enough. After his confirmation i purchased the Ultimate plan for 12 months with the link they sent me.
2) Once i got the plan i contacted customer care for assistance. I spoke to Paul and he guided me to Scannero.io and i sent a msg to the target device. Later anothe customer service agent says the link in the sms has to be clicked. And Scannero is only location service. Which I did not subscribe for.
3) Then I came to know from the customer service agent that we need the physical target device ( which I clearly stated its not accessible for me since the Phone and most of the Apps are BIOMETRIC AND PASSWORD PROTECTED) multiple times
4) And the customer service agent informed that the target device needs to be unlocked for 5 to 10 mins to install the app remotely.
5) After so much of struggle i managed to get the target device and unlocked and contacted the customer care.
6) The technical person assisted me to try to install the app. Just to highlight needed USB to connect to my laptop, then some app was needed which i was totally not informed before. And when he tried to install it asked for password which i was unaware. Its not possible to install the app in the target device.
Just a suggestion: only people in desperate need look for your help. Please give correct information when asked. I was not give correct information from the start.
Since its been only 7 days I purchased the product. Please help to proceed with the full refund at the earliest.
Desired outcome: Please help to proceed with the full refund at the earliest.
Hi,
Thanks for the reply. But I have clearly stated that thare is no chance that i will be able to get the target device. I have applied for full refund on day 6 of my purchase itself. As your company has a 14 day refund policy. Please adhere to it and kindly proceed with the full refund at the earliest.
Your swift action is much appreciated in this matter.
Thanks and looking forward to hear from you.
Just a suggestion. Please do not manupulate. with the time and people with desperate needs. You may go and read your customer care chats with me from the beginning. All the information was contradictory.
This complaint has been resolved automatically due to user's inactivity.
