Menu
For Business Write a review File a complaint
mSpy

mSpy review: Refund.

R
Author of the review
12:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wanted to track my child’s phone. I watched all the videos and ads that says you just need to download the software and mspy with start tracking immediately, you just need physical access to the phone it doesn’t needs to root or jailbreak.

I wanted a trail but they lured me into getting a subscription for 3 months. I downloaded the app according to the instructions in the target phone. It didn’t track anything. I waited for 24 hours and refreshed everything and followed all the instructions. It didn’t work. It didn’t show any location, calls, texts, photos, videos or social media. The same day I asked for refund. At first they refused and said root the phone. When I refused to do that, sharing with them the information they give before downloading the app it didn’t say you need to root. Anyhow l, I emailed again asking for refund and they said you agreed to our terms and conditions we are not refunding you. Freeze your account or take 25% of the total payment.

It’s like blackmailing. They should refund my amount.

Oct 30, 2023 4:17 am EDT
mSpy customer support contacts
Address

800 W El Camino Real, Mountain View, CA, 94040, US

Website
File a complaint Write a review
View all mSpy contacts
Dear Customer,

Please accept our apologies due to the inconvenience caused by this problem. Our Billing Department has already provided you with alternatives, please check your email.

Please let us know which one is suitable for you, and we will gladly help you set it up.

If you come across any other difficulties, let us know, we will gladly help!
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment
Add a comment Comment Guidelines

We have received your comment. Thank you!

More mSpy reviews & complaints

mSpy - Functionality and refund policy 22
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - I want my money back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Website was untruthful, company unethical
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - you won't receive refund for useless software 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - be careful!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - terrible service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Complaining mspy very tricky to trap you into hang man situation, they should mention the rooting, procedure before asking a customer pay,
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Does not work, refuse to refund
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - No refund from mSpy
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
mSpy - Billing
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. mSpy Contacts

  2. mSpy phone numbers
    +1 (800) 713-7528
    +1 (800) 713-7528
    +1 (855) 896-0041
    +1 (855) 896-0041
    USA
    +52 800 461 0454
    +52 800 461 0454
    Mexico
    +33 9 70 73 81 15
    +33 9 70 73 81 15
    France
    +351 308 802 223
    +351 308 802 223
    Portugal
    +55 800 591 5100
    +55 800 591 5100
    Brazil
    +90 212 922 15 08
    +90 212 922 15 08
    Turkey
    +420 234 076 341
    +420 234 076 341
    Czech Republic
    +39 06 4521 7343
    +39 06 4521 7343
    Italy
    More phone numbers
  3. mSpy emails
  4. mSpy address
    800 W El Camino Real, Mountain View, California, 94040, United States
  5. mSpy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 30, 2025
  7. View all mSpy contacts
mSpy Category
mSpy is ranked 14 among 854 companies in the Internet and Software category