M&T Bank
Reviews and Complaints

Sounds like US Bank

HORRIBLE CUSTOMER SERVICE !
I have belonged to M&T bank for years, never really being happy with them, however this latest issue i have been dealing with is the last straw with them. I somehow had my debit/visa card info stolen, without physically losing my card. After realizing this from over $300 worth of gas purchases being made at a WaWa, that I DEF DID NOT DO, the people i was speaking with at their 800#, assured me how common this type of thing is, and basically went over with me exactly how this can happen. After telling me, they will credit me the money back, as i will have to fill out paperwork they mail me, explaining what happened, they also said that the money RARELY gets taken back. So i went on about my business, did what they told me to do, only to find out, 3 night ago, they went and took all that money back that they originally credited me.! Now, not only can i not pay my bills, i am fighting with them on trying to prove I did not authorize these transactions.. I faxed them a police report #, i gave them the wawa loss prevention reference # i was given, AND faxed over my work timecard to show i was working both days this all took place. They basically are calling me a liar, only because I physically never lost my card, and i was able to make transactions of my own, in between these unauthorized transactions... talk about FRUSTRATING! So now I am told i have to write a letter to the "card services" explaining everything that happened-AGAIN... since I am told they have no number to be reached cause they are a 'No customer contact" department... UNBELIEVABLE!
I will DEF be switching banks once i HOPEFULLY get this resolved. Talk about poor customer service...

I can not agree more with the complaints of these IDIOTS !
I went in to start to get my "assets" secured from a relationship that was/ is failing ... I told them I needed my own personal account sent to a diffrent name and address, I showed the proof of the name change that was going back to madien from married I also confided in them the need for this to be discreet so that I would not have to worry about any harassment or reprecussions of the person that the relationship was with . . I thought I was protected, till they changed all account information including to the person that I was trying to get away from ! Holy Hannah, I now have a bigger mess and all I got was an OOPS, Going else where tuesday morning . DO NOT DO BUSINESS with this enept group of idiots

Maggie, don't confuse yourself with me. In addition to your normal symptoms, now you are having delusions of grandour.

Ravings of a psychopath...she needs to be locked up.

cverts - I hear you! These rip off banks also like to charge you when you call their customer service to tell them to correct an error THEY made.
BTW - Who is this psycho "Maggie"? Her idiotic posts appear to be dillusions of a psychopath.

I have had the same problems and was ripped off and given wrong info many times. This bank has gone down hill fast. When my husband was working and we were depositing 1500 to 2000 a week we didn't have problems, but now that we are a one income family, I keep getting pounded with overdraft fees and wh hen you call a rep, one says everything is fine and we will fix the mistake and then a few days later they hit you with fees again. I guess I did not notice that my account was not right because there was more money in there. When you have an average account you really notice the fees. Is there anything I can do. I already closed my account and m&t said there would be no more withdrawals but I could still have my direct deposit . Yea deposit my paycheck and not be able to get it out.

I have also had a tremendous amount of problems with M&T Bank. It is infuriating, and due to M&T reporting an account to Chexsystems I am unable to open one elsewhere. The account M&T reported was from a supposed unpaid overdraft in 2007. I had closed all bank accounts in 2007 and moved. The account was reported unpaid but I wasn't notified until 2010, although I've held an account with them since! When I had finally gotten the notice, I couldn't prove otherwise and paid it over the phone, received confirmation in the mail, and found out a few days ago (2011) that it still shows unpaid and I cannot open an account.
In 2007 as well my personal information was linked to a stranger's business account for 3 years, and I only found out when they asked me which one I wanted to make a deposit to. When I reported that it was inaccurate it took a month to straighten out. It was straightened out when I called the Business and they contacted the bank as well.
I was out of work for a few months and had to make a transfer of funds from savings to checking to pay a bill, they put the funds in the wrong account, which caused my check to bounce, and then they charged a 30 fee on top of the overdraft.
Crooks like this make it seem futile to straighten yourself out. It's devastating. I am still young, the mistakes Ive made at 18 still haunt me. I went CRAZY paying off everything last year. LEFT and RIGHT places like this are falsely reporting unpaid debt. By the time any inaccuracy you report back is investigated, your 5 years are up and it's removed anyway. Worse yet, I've have unpaid statuses confirmed accurate, and went on to send receipts, yet STILL have not seen updates.

MADE A PAYMENT TO BANK USING MY CHECKING, PAYMENT WAS NEVER FORWARDED, WAS TOLD I WAS ON COUPON BOOK THEN, DIDNOT HAVE WITH ME, SO THEY USED 8 HUNDRED AND TEN DOLLARS UP IN LATE FEES.PLUS AM ONE PAYMENT BEHIND ON LOAN SINCE 2006. MONEY WAS THERE, JUST WAS NOT CREDITED TO LOAN. ALSO WHEN I CLOSED OUT CHECKING ACCOUNT(FREE CHECKING)THEY TALKED ME INTO LETTING 1.91 IN. AFTER A FEW MONTHS IT COST ME TWENTY SOMTHING. WAS CHARGED FOR NOT USING CHECKING ACCOUNT. SO BEWARE OF THIS CRAP AT M&T BANKS

I have used several banks because of relocation. When I moved to a town where M&T Bank was the most convenient bank to go with I was in for a shocker of my life. These folks actually rearrange transactions to hit consumers with overdraft fees. They do not payout transactions in the order they're presented. I learned this the hard way when my employer was late paying me and before I knew it, transactions that were charged on Friday reflected a Monday's date and then they took the highest charge that was charged on Saturday and moved that to the first transaction of the list, causing subsequent transactions to bounce so they could charge me $37 per overcharge. Then when I made a cash deposit, they held onto the deposit and would not let it reflect in my account until 2 business days later. I have never seen any mess like this in my entire life. DO NOT BANK WITH M&T. I will be switching banks even though I will have to travel further to get away from these people. I have never written a bad review of a bank before. M&T Bank is my first bad review of a bank and hopefully will be my last. They need to seriously just get bought out by someone who really knows how to bank. They are crooks and anyone working for them should be ashamed of themselves. The money is going to the greedy, filthy rich people at the top not you and they could care less about consumers nor their employees.

You are hit with one fee over a three year period and you go crazy and switch banks? wow... talk about dramatic

I overdrew my account eighty five cents when a store error and credit never was credited until days after the purchase was debited. I was given very practiced speeches on why a loan payment from five days previous to this transaction allowed them to charge me thirty eight dollars even though it was a ninety nine cent movie rental that came through on the same day that technically overdrew the account. They would not relent and kept my money, but I am going to take notes on what they say because it changes with each disputed charge. I definitely anticipate an investigation of this banks practices and the consumers they are defrauding.

My truck loan was through M and T, payment was transferred automatically as my paycheck was direct deposit...I was paid on the 1st and 15th so loan payment was specified to be transferred the 3rd of each month giving me a 2 day cushion.

We also had a home equity loan and a mortgage for some rental property similarly set up.

My empolyer had a problem with their computers and over the course of a weekend all paychecks missed their mark by 3 days. I was hit with $372 in late fees and overdraft penalties...Worse - I was NOT notified so our balance WE THOUGHT was $372 more than it actually was...we bought a $306 grill before finding out what had happened.

Needless to say I appealed to everyone but the only one that stepped up to the plate was my employer and reimbursed me for their part in the dibacle...M and T was rude and held firm on the charges.

I will never deal with them again! And I hope nobody else will either

The same exact thing happened to me. They told me, "for that day there wasn't enough money in my account to cover the charges". When you look at the online report and my available balance my account never went negative. I had 12 over draft fees on my account of $37.00 each for low amounts (amounts under $20.00).The reason for this was they also rearranged my charges from greatest to smallest so multiple small charges incurred insufficient funds fees. I had well over the amount I needed before all the fees hit. This account is used for every day purchases such as milk, gas, etc. I have another account I pay my bills with. Thank goodness nothing has happened to that account yet. When I called the bank, they where very rude said there was nothing they could do and said I needed to go to my local branch. When I went in I had to show them all my receipts, the bank print out, my bank account ledger and it took 3 HOURS! After three hours they said they would LOOK into it. Two weeks later I got a call and had to go back to the bank for the branch manager to try and weasel out of it by saying "there wasn't enough money in the account for that day", which made absolutely no sense. After me explaining, with my husband there this time; after 1 1/2 hours the branch manager said he would take the fees off as a courtesy. He never said they made a mistake or even apologized to me for the time they wasted. I actually was made to feel I was stealing their money by them taking the fees off. I was with M&T Bank for 14 years, now I am with my husband's Credit Union and they are wonderful. M&T Bank could learn a lot from the Credit Union. One major thing PEOPLE ARE MORE IMPORTANT THEN MONEY!

M & T bank raised my Rate from 3 % to 15.98 % and is there is no way to pay this back.
I went to an attorney and they have not been able to settle the matter and now the Attorney says it's to hard of a fight.
M & T have used predatory lending tools and violate the consumer loan laws. I think if we could do a class action suit we could win.
If you are willing to meet in Maryland and file a class we all sue M & T the courts will hear us.

I have been on the phone with different morgage companies this pass week trying to refinance my 120, 000 dollar home that is now worth 80.000. Four lenders wouldnt refinance do to the fact that i am self employed and the value is less than I owe. So I call our good friends M&T Bank they recently purchased my morgage from Bank Of America. I was Told there Is a $700 dollar start up fee just to see if I could qualify. Then a four to five thousand dollar closeing cost. I lost my temper and said some rude things to that poor lady.

I was gonna call them back and see if they could work with me maybe go a diffrent route like a morgage addjustment. But after reading all these bad reviews about "Obamas make homes affordable program and M&T Bank" I have decided to just rent my house out and stop paying my morgage. The only thing thats pisses me off about it is that with the PMI that I HAVE BEEN PAYING the past five years will allow them to get 80% of what I first borrowed. They still make Money off the house even more than the house is worth. I couldnt sell it for 100, 000. ###! Look at the brite side ill make the PMI back that I paid in off the renters. ALL BANKS SUCK

From a recent Bain & Company and Prime Performance study: Small banks and credit unions in the Northeast are outperforming some of the nation’s largest lenders when it comes to overall customer experience, according to a recently released poll.

M&T Bank ranks well among the 11 major banks included in the 2011 Northeast U.S. Bank & Credit Union Customer Experience Survey. It is the leading or second-leading large bank in 20 of the survey’s 23 total categories.

One lender with a local presence didn’t fare so well. HSBC Bank, which is in the process of shedding its Upstate New York retail branches, ranked 11th among the 11 named banks for customer experience.

I so agree with you. I have a bunch of lawyers working on them for me right now.

Seriously there needs something down about this excessive overdraft fees that are legit. I recently use my M&T card which ended in a nightmare and still is. I love the fact as soon as you make a transaction you can log into the online banking minutes later and see the transaction. Well I used my card and bought a seven dollar item - went to the atm and did a withdrawl for $10.00 and went to Walmart and spent$ 40 -$50.00. On my way home I calculated all my expenses and realized I spent too much at Walmart. I went straight to a atm and deposit a small paycheck to cover it. Went home and check and everything seemed fine. Well a few days later when I checked my account online I notice 2 NSF charges on 2 purchases that were paid and clear my account which caused all 3 purchases I made that one day bounce then one of my direct deposites went into my checking account and was ate up by all the feeswhich I think today has finally stopped the trickle down affect . I had a total of 10 NSF's charges to my account and I it was all caused by them charge 2 payments that cleared! You tell me how can that be possible? How cAn they get away with that! I emailed them they tried giving me the run around about pending this and that etc etc. I know the money was in there and after those 2 purchases that cleared (the ones that were charged NSF) there was a positive balance which cover the next 2 tranctions and the 3rd ws the one that I realized I had went over and told them I take full responsibilty for that. To this day I am still getting the run around. I worked 3 jobs just so I have a little extra to spend on food, gas and ocassion shopping for home things. When they pay the transactions and there isnt money to cover it the transactions show up red. When your transactions that clear your account when there is enough money in your account shows up black on your online statements. The 2 purchses in the beginning that were charge the NSF 's were in black meaning they had cleared. All the transaction that were pd even though the money wasnt in the account due to there NSF Charges are all in RED! So what we cant believe what the the online statements say now. I never had a problem like this before. I am so done with them . Oh and lets not forget the penalty of $10.00 for having the NSF 's pass 5 days! I want to know who to contact that will get something done about this and see it for what it is. I'm going back to cash!

well tired of stupid, quit being STUPID. M &T has a habit of manipulating transactions and deposit holds to screw their customers . I know firsthand as I have seen transaction dates being backdated before the deposits clear, all to screw their customers . If you are thinking of using this bank, don't . Intstead run for the hills or a nice customer appreciating credit union:)

Funny I ran across this comment.. As luck (or bad luck) would have it, I too am going through this very thing with M&T Bank! I made my payment through my bank with online bill payment, the due date on the car loan is the 11th of every month. It is not considered late until the 23rd of the month. I sent the payment out on the 4th of the month, it was posted to my account on the 5th, my bank said it was delivered by the 12th (which is still considered an on time payment). Conveniently, M&T Bank says they didn't get it until the 24th which is one day late according to them (isn't that convenient?!?!?!). Their customer service reps were TERRIBLE and I let them know about it. They told me every loan was entitled to one "forgiveness" on a late payment which they were willing to do. I declined because it is my contention that I was not late and didn't need to be forgiven for anything, and heaven forbid I am late at some time during this loan I may need to utilize that feature. I went round and round with customer service and their answer was they can not control the mail. Well neither can I and I sent that payment with enough time for it to be a timely payment, how do I know it wasn't sitting on someone's desk for almost 2 weeks?!?!?! This bank is a joke and I am sorry I have to do business with them for the next 6 years!
Anyone getting a loan of any type through this company best beware, they are scam artists of the worst kind!

M&T are crooks and reorder transactions purposely to get more fees. I will be filing a claim against them in small claims and closing my account. I am sick and tired of it.

M&T has rearranged the order of my transactions several times to get as many possible fees as possible. They claim this is a service to you, making sure that your largest checks go through. However, this contradicts with their other 'service' argument, that they don't reject transactions due to insufficient funds. So if they're going to process them and cover the costs -anyway-. why is it important that the largest transactions go through first?

To screw you, the loyal customer. That's why. My family has been with M&T for something like..ten years or so? Maybe less, whenever the local branch moved into town. My branch has always had good customer service, but in dealing with ANY other branch or, horror of horrors, their corporate lines... these guys are miserable. They're here to rip you off, you know it, they know it, they know you know it. You are sheep led to slaughter, you have no rights.

Not that any other banks are any better, but I'm leaving M&T for good. They've STOLEN enough of my money unjustly with unneccesary and undue fees. At the very least its time to let another company have a go at my wallet. I can't -wait- until the new legislation takes hold to remove these practices.

I recently (on 12/28/2009) made a deposit at an M&T atm, which showed 100.00 was available immmediately. I went to an appointment, then to grab a few (28.08) groceries. The next morning I checked my online banking and it still showed a positive balance, but 2 overdraft fee. Before my deposit I had 3.81 available after all my debits. I called their 800# and was told I did not make my deposit until 12/29. I had my reciept so I proceeded to call the branch my account is through. At that time I was told that my 100.00 was ONLY AVAILABLE IF I were to take a cash withdrawl on the spot at the atm. I proceeded to tell the manager this was a bunch of ###, available should be available. they reversed 2 overdrafts because of it, however they put the rest of my charges (on the 29th) for fuel, lunch and a stop for milk through after they had reversed the 2 intial fees. I whole heartedly agree that they are crooks! I wrote a letter to our senator in regards to this. there is nothing in the literature you are given when you open an account that your funds are only available at the atm, and not for purchases. they lie all the way and continue to rip people off!

M&T Banking software deducts debits in descending order prior to posting credits regardless of the chronological order in which they were received. Consequently, it is routine for the working poor, elderly, disabled worker, and disabled veteran who has a direct deposit to find that they are being charged multiple Insufficient Fund Fees because of the software's deducting, in descending order the largest debit down to the smallest debit, prior to credits being posted which may have come in chronologically prior to the debits. This practice at the very least is unethical, manipulative, devious, deceitful, and designed to generate income from Insufficient Funds Fee which would not have occurred had the credits been posted as they arrived at the bank and the debits deducted chronologically instead of largest first in an effort to cause multiple ISF Fees. Francis H Smith Pottsville, PA

I'm a medical student, and I just got $600 stolen by M&T Bank. I opened a checking account with M&T Bank on 1/18/2011, and faxed my signature card to them; they accepted my opening deposit. I received a notice from them about a week later stating that my account was frozen until I fax in a utility bill, social security card, and drivers license as well. I did just as they asked. I then later found out, after trying to pull an ACH from the account, that a freeze was on my account (the ACH had returned to the originator). I called them about it, and they said that they couldn’t read my fax and that I should resend it. They also specified that it is not their job to contact me regarding problems with my account, and that if I have a problem then I should call them. I re-sent, called again the next day, they still couldn’t read it. They suggested that I enlarge the fax, so I sent yet another fax which was enlarged. I called again the next day, they said the freeze was still on the account, and that the fax was too enlarged, and suggested that I send a different utility bill. I then faxed a different utility bill, along with my social security card, and drivers license. I called again the next day, freeze was still on the account, they don’t know why and nothing can be done because there is no notes on my account. After being transferred around a number of times, the final lady said there was some question whether the original deposit I made was even valid or fraudulant. Fuming angry, I called Huntington Bank (the bank from which all deposits had originated) and they told me that this was nonsense, that of course the deposits were valid. They suggested that I try to work with the bank to get my money back, but that if they refuse to release my money to me, Huntington would submit something through their law department to get the deposits back from them. The loss prevention department (Regina Eagan [protected]) at M&T Bank will not speak with me directly and I’ve been unable over the past six weeks to get any help getting this freeze off of my account. They took the $600 from my Huntington account to fund this account. I've already received a $25 returned ACH fee assessed to one of my other accounts because I tried to pay a bill with the money in this account. These people are crooks! Do not do business with these people.

M and T seems to be an island of themselves they admit no wrong and scam everyone...

I can hardly believe they have any customers at all.

Get this - A Jewlery store funnels several hundred thousand dollars a week through Mand T because located is a branch next to the jeweler. The lady that handles the books for the jewelry store, when asked if she is happy with M and T replied "they're convienient...right next door" when asked if they ever make mistakes "oooh yes honey all the time but they are very nice and usually fix the problem"...Usually?